Manager - Digital Marketing Manager

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Role Description

This is a full-time on-site role for an Inside Sales Specialist located in Pune. The Inside Sales Specialist will be responsible for lead generation, client satisfaction, effective communication, and providing exceptional client service. Day-to-day tasks include prospecting and qualifying leads, building relationships with client & Vendors, identifying their needs, and promoting Rawmart's products and services.

Qualifications

• Experienced in inside sales and lead generation
• Cold calling
• Strong communication and interpersonal skills
• Excellent client service skills
• Ability to effectively manage time and prioritize tasks
• Experience in the trading sector is a plus
• Bachelor's degree.

We are seeking an experienced & highly skilled Java Lead to join our team. The ideal candidate will have a strong background in both front end & Back-end Technologies with expertise in JAVA, and Spring.

As a Lead, you will be responsible for overseeing the development

team, architecture saleable application & ensuring best practices in software development. This role requires a hands on leader with excellent problem solving abilities & a passion for mentoring junior

team members.

Responsibilities

• Lead & mentor a team of developers proving guidance on coding standards, architecture & best
• practices
• Architect, design & develop ent to end JAVA based web applications & ensure high performance,
• security & scalability
• Work closely with cross functional teams, including product managers, designers & other developers
• to ensure alignment on project requirements & deliverable.
• Conduct code reviews & provide constructive feedback to team members to improve code quality &
• maintain a consistent codebase
• Participate in Agile/Scrum Ceremonies such as stand ups, sprint planning & retrospectives to
• contribute to the development process.
• Troubleshoot & resolve complex technical issues & ensure timely resolution of bugs & improvements.
• Stay up to date with emerging technologies & industry trends recommending & implementing
• improvements to keep our stack modern & effective

Skills & Requirements

• Minimum 8 Years of experience in Java development, with at least 2 years in Lead developer role.
• Back-end - Core JAVA/JAVA8, Spring-boot, Spring Framework, Micro-services, Rest API’s, Kafka,
• Database - MySQL
• Must be working in the fintech/ Payments domain

Preferred

• Experience with Batch writing, Application performance, Caches security, Web Security

Hungry, Humble, Honest, with Heart.

The Opportunity

We are looking for a Senior Member of Technical Staff QA with extensive experience in automation development, strategy, and testing skills to be part of our dynamic team.

About the Team

At Identity & Access Management, we are trying to build the next-generation IAM to help enterprises & internal clients.

Your Role

As the gatekeeper of our product quality, you would be required to ensure that product releases adhere to the highest quality norms. You will design and develop a testing framework for our products and be part of a ruthless quality team. You will develop test tools, test cases, maintain test beds, and provide metrics and test/quality status.

What You Will Bring

• Be a self-starter who can flourish in a fast-paced technology company
• Be the owner of our automation and delivery systems
• Be actively participating in Coding & Code reviews
• Have expertise with automation and building tools such as Selenium, Jenkins, REST API, SDK
• Strong systems background (Linux systems with exposure to Process, Memory and IO Management tools
• Strong Coding skills (DS, Algos).
• You will enable our engineers to generate known-quality releases with every commit, discover defects early and iterate fast.
• Good understanding of Kubernetes 
• Good experience in building & maintaining an Automation Framework
• Excellent programming and scripting capabilities to develop code for automated tests using Python/C++/Perl/Go/Java Lang
• Min 9 - 17 years of relevant experience 

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Navtech is looking for a "Dot Net Developer" to work on cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Responsibilities and Duties: 
1. Perform all phases of software engineering including requirements analysis, application design, architecture design, code development, and testing.
2. Design and implement product features in collaboration with business and IT stakeholders.
3. Design reusable components, frameworks, and libraries.
4. Work very closely with architecture groups and drive solutions.
5. Participate in an Agile/Scrum methodology to deliver high-quality software releases every 2 weeks through Sprints.
6. Design and develop innovative solutions to meet the needs of the business.
7. Mentor and guide other software engineers within the team.

Key Skills: Dot Net, ASP.NET, C#, .NET, MVC, Web API, Microservices, MS SQL

Required Experience and Qualifications: 
1. 2-6 years of hands-on experience in Dot Net.
2. Extensive experience in ASP.NET, C#, MVC, Web API, HTML5, CSS3, Bootstrap, Elastic Search, Javascript, and Ajax
3. Experience working with Databases (SQL Server, Oracle etc.)
4. Experience in working with Visual Studio tools, Git/TFS and IIS
5. Any SPA (Single Page Application) framework experience would be an added advantage (Angular, React JS).
6. Experience on MSMQ (Microsoft Message Queuing), Azure or AWS would be an added advantage.
7. Should have a Masters Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in English Medium.
8. Should have good logical, analytical and communication skills with client interaction experience.

Benefits: 
1. Performance review and Appraisal Twice a year.
2. Competitive pay package with additional bonus & benefits.
3. Work with US, UK & Australia based industry renowned clients for exponential technical growth.
4. Medical Insurance cover of 5 lacs for self and family.
5. Work with a culturally diverse team from different geographies.
6. Covid Vaccination reimbursement.

We are looking for a Backend Engineer at Prescribe You will be responsible for architecting and developing backend for the features being added in the mobile app. You will be joining a talented, collaborative team that is very passionate about solving this massive problem.

Location:

Work from Home

About Prescribe:

Prescribe (YC W21) is one of India's fastest-growing startups in the Healthcare sector, founded by IIT Madras alumni. We are building a D2C brand GetYara in the natural healthcare space.

Requirements and Responsibilities:

Below is a list of several skills required to deliver on responsibilities for this role:

• Comfortable with AWS infrastructure.
• Sound knowledge in JS ES6.
• Great at problem-solving
• Experience with Amplify and Cloud formation is a plus.
• Bonus: Graphql, Elastic Search, SQL

Benefits

• Work flexibility
• Medical insurance
• Work from Home
• Stock Options based on performance

If you always thought of yourself as entrepreneurial, customer-obsessed, results-oriented, strategic yet execution-focused, hungry and passionate about technology, we have a dream opportunity to back yourself up.

About the company

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.

Qualification and Education Requirements:

 Education- Graduation/HSC qualified.

 Excellent verbal and written communication skills.

 Good Interpersonal skills, numerical and analytical ability.

 Decision making skills.

 Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

 Proficient in MS-Office (Excel, Word).

 Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

 Comfortable with working 6 days a week and the week off will be on weekday.

Employee Value Proposition:

 Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

 Employees get free lunch and snacks.

 Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

 Monthly reward and recognition to outstanding performers.

 Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

 Regular team parties and Annual Day outing for all employees.

Role and Responsibility – Customer Service Executive

 Inbound calling for customer service.

 Identify and assess customers’ needs to achieve satisfaction.

 Build sustainable relationships and trust with customer accounts through open and interactive communication.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

 Keep records of customer interactions, process customer accounts.

 Follow communication procedures, guidelines and policies.

 Take the extra mile to engage customers.

• software engineering experience focused on web development.
• Hands on experience in architecting large scale frontend applications.
• Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications 
• Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)