
About Fernlink Technologies Pvt Ltd
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About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement
Role Summary
We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.
This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.
Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.
Responsibilities
Requirement Discovery & Stakeholder Interaction
- Join customer calls alongside Sales and Revenue teams.
- Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
- Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
- Act as the AI subject-matter expert during client discussions.
Use Case & Solution Documentation
- Convert discussions into clear, structured use case documents, including:
- Problem statement & goals.
- Current vs. proposed conversational flows.
- Chatbot conversation logic, integrations, and dependencies.
- Assumptions, limitations, and success criteria.
Customer Delivery Ownership
Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.
Prompt Engineering & Conversation Design
Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."
Testing, Debugging & Iteration
Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.
Integrations & Technical Coordination
Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.
What Success Looks Like
- Customer bots go live quickly and show high containment + high task completion with low escalation.
- You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
- Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.
Requirements (Must Have)
- 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
- Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
- Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
- Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
- Willingness to be front deployed (customer calls/visits as needed).
Good to Have (Nice to Have)
- Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
- Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
- Prior SaaS onboarding/delivery experience in mid-market or enterprises.
Working Style & Traits We Value
- High agency: you don’t wait for perfect specs—you create clarity and ship.
- Customer empathy + engineering discipline.
- Strong bias for iteration: deploy → learn → improve.
- Calm under ambiguity (real customer environments are chaotic by default).
Job Description:
We are looking for an experienced SAP SuccessFactors Consultant with strong functional and implementation expertise across SAP SuccessFactors modules. The ideal candidate will have hands-on experience in end-to-end implementations, integrations, and support projects, working closely with business stakeholders to deliver scalable and compliant HR solutions.
Roles & Responsibilities
Lead and support design, configuration, and implementation of SAP SuccessFactors solutions.
Work on end-to-end SuccessFactors implementations, rollouts, and support engagements.
Configure and support key SuccessFactors modules such as Employee Central,
Recruitment, Onboarding, Performance & Goals, Compensation, Learning, and
Succession (based on project needs).
Collaborate with business stakeholders to gather, analyze, and translate HR requirements into system solutions.
Support integration of SuccessFactors with SAP S/4HANA, ECC, and third-party systems using standard integration tools.
Manage data migration activities, including data validation and reconciliation.
Provide system testing support, including unit testing, UAT, and defect resolution.
Deliver end-user training, documentation, and post-go-live support.
Act as a customer-facing consultant, ensuring high-quality delivery and client satisfaction.
Ensure adherence to organizational processes, data security, and compliance standards.
Assist in reporting, monitoring, non-conformity management, and corrective actions related to ISO standards.
Qualification
Minimum of 6 years of overall experience in SAP SuccessFactors consulting and implementations.
Hands-on experience in at least one full-cycle SAP SuccessFactors implementation, with exposure to rollouts and support projects.
Strong functional expertise in one or more SuccessFactors modules (Employee Central mandatory; others preferred).
Experience with SuccessFactors integrations, including SAP standard integrations and third-party systems.
Solid understanding of HCM business processes, HR data models, and best practices.
Experience in data migration, system configuration, and testing activities.
Ability to work in Agile or hybrid project delivery models.
Strong analytical, problem-solving, and solution-design capabilities.
Excellent communication and stakeholder-management skills.
Ability to work independently as well as in a collaborative team environment.
Desirable / Nice to Have:
SAP SuccessFactors certification(s) in Employee Central or other modules.
Experience working in a consulting environment.
Job Summary
We are looking for a motivated and detail-oriented Junior Façade Designer to support the façade design team in drafting, documentation, and technical coordination. This role is ideal for recent graduates or early-career professionals eager to build a strong foundation in façade systems, materials, and design standards while working closely with senior designers.
Key Responsibilities & Accountabilities
Drawing & Documentation Support
- Assist in preparing initial drafts of façade drawings and technical documentation under the guidance of senior team members.
- Revise drawings, details, and specifications based on feedback from the design team.
Technical Learning & Application
- Learn and apply company standards, project specifications, and fundamental engineering principles.
- Develop a working knowledge of local building codes, façade systems, and materials.
- Support the use of CAD standards and drawing best practices.
Team Collaboration
- Support the façade design team with day-to-day project-related tasks.
- Maintain and organize design files, drawings, records, and project correspondence to ensure accuracy and accessibility.
- Coordinate effectively with team members to meet project deadlines.
Quality Adherence
- Assist in performing basic quality checks on drawings and documents before submission for formal review.
- Ensure drawings comply with internal standards and project requirements.
Job Title : MySQL DB Developer
Experience : 5 to 10 Years
Location : Panchkula
Summary :
We are hiring a MySQL Database Developer for a government project (eUpchaar – HMIS in Haryana).
Key Responsibilities :
- MySQL 5.5+ development and performance optimization.
- Stored procedures, indexing, and query tuning.
- Experience with MySQL engines (InnoDB, MyISAM, MEMORY).
- High Availability, replication, and RAID (10/5) setup.
- SQLite configuration and Linux scripting.
- Backup, recovery, and maintenance of MySQL environments.
Requirements :
- B.E./B.Tech/MCA
- Strong communication in English & Hindi
- Platform : MySQL, UNIX, Windows 7+
- Preferred : Health domain experience
• Experience in the financial domain preferred.
• Hands-on developer in Core Java with an excellent understanding of computer science fundamentals, data structures, algorithms and design patterns.
• Experience with frameworks like Spring, Restful Webservices, Queuing systems, Angular, and Python is highly desired.
• Deep understanding of several cloud providers such as AWS, Azure, Google etc.
• Hands-on experience developing CI/CD pipelines for continuous development and integration.
• Deep knowledge and experience of Java/J2EE and servers like Tomcat.
Must Haves: Openshift, Kubernetes
Location: Currently in India (also willing to relocate to UAE)
Preferred an immediate joiner with minimum 2 weeks to 1 month of Notice Period.
Add on skills: Terraform, Gitops, Jenkins, ELK
SENIOR JAVA API DEVELOPER 3+ YRS EXP
Key Responsibilities:
Experience in Software Application Development, Object-Oriented Programming,
and Web-based Database Applications using JAVA/ J2EE technologies.
Expertise in using build tools like Maven and Gradle tools for building deployable
Artifacts such as War, JAR from source code and environment configuration.
Proficient in building Restful and SOAP web service by building SPRING BOOT Server in
the back-end to handle requests sent from the front-end jQuery Ajax calls.
Worked on JDBC for mapping the java objects to the relational database and SQL
queries to retrieve, insert and update the data from the database tremendous knowledge
in working with databases like Oracle, SQL
Providing day to day support of general DBA activities like Refreshing, Monitoring
the database data migration through audit and log.
Design, implement, and support services based on architecture design, SOA design
etc.
Collaborate with other team members and stakeholders.
PROFESSIONAL SKILLS:
Web Services: REST, SOAP
Backend programming languages: Java 8+
Frontend skills: Java Script
Supporting frameworks/skills: Spring MVC (Intermediate), Spring Boot, Play Framework,
Angular JS
Data access related skills: JPA, Spring Data with Hibernate
Build Tool: Maven, Gradle
Database: PostgreSQL, MySQL, Oracle, Mongo dB
Web/Application servers: Tomcat, Nginx
Version control Tool: Git, GitLab, Bit bucket
Project management tool: Jira
Operating System: Linux/Ubuntu, Windows environment
Additional Skills: JSON, knowledge on SOAP, Lombok, SonarLint, Junit.
Additional Tools: Postman, Swagger, pgAdmin3, Eclipse, IntelliJ, STS
AWS: lambda, cloud watch, API Gateway, Cognito, Redis, deployment using serverless,
dynamo db.
Requirements:
Degree in computer sciences, coding, or a related field.
At least 3years' experience in Java-based programming.
Significant coding skills in Java, with other languages being a major plus.
Exceptional problem-solving and analytical abilities.
Knowledge of current frameworks, SDKs, APIs, and libraries.
Excellent written and verbal communication.
Good organizational and time-management skills.
A strong portfolio of top-class coding and builds to your name.
Ability to work with other developers and assist junior team members.
Meticulous at both analysis and execution.
Regards
Team Merito
- Create well-designed, tested code using best practices for website development, including mobile and responsive site design
- Integrate data from various back-end services and databases
- Create and maintain software documentation
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- Cooperate with web designers to match visual design intent
- Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
- Assisting higher executives.
- Working directly with customers handling the documentations.









