International Voice process 0.6 years to 3 years experience associate
Job Description – International Voice Process
Company: Invensis Technologies (CMMI Level 3)
Location: JP Nagar, Bangalore
Experience: 6 months – 1 year
Job Type: Full-time (Work From Office)
1. Job Overview:
We are looking for customer-focused professionals with excellent English communication skills to handle international voice processes for UK, US, and Australian clients. The role involves managing inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.
2. Key Responsibilities:
- Handle customer queries via calls, ensuring timely resolutions.
- Maintain professional and courteous communication with customers.
- Work in rotational shifts as per international time zones.
- Follow company guidelines and customer service protocols.
- Maintain accurate customer records and escalate issues when necessary.
3. Required Skills & Experience:
- Minimum 6 months - 1 year of experience in an International Voice Process.
- Excellent English communication skills (verbal & written).
- Ability to handle difficult customer situations with patience and professionalism.
- Comfortable working in night shifts and rotational shifts.
- Basic technical knowledge of CRM tools and call handling processes.
4. Mandatory Experience :
- Prior experience with UK, US, or Australian clients.
- Knowledge of customer service best practices.
5. Minimum Qualifications:
- Graduate / Undergraduate (Any discipline).
- Freshers with excellent communication skills can apply.
Salary Range:
Salary : 22 Net take home to 25 Net Take home
Preferred Location:
Candidates should reside within a 5 KM radius of JP Nagar, including:
- Jayanagar
- Banashankari
- BTM Layout
- Kumaraswamy Layout
- Bannerghatta Road
- Sarakki Nagar
- Puttenahalli
- Madiwala
- Padmanabhanagar
- Uttarahalli
- Girinagar
Location:
Invensis Technologies (P) Ltd.
#1321, Sarakki Extension 15th Cross,
100 Feet Ring Road, JP Nagar 2nd Phase,
Marenahalli, Bangalore - 560 078
Shift Details:
- Shift Type: Rotational (UK, US, Australian shifts)
- Working Days: Monday to Friday
Required Skills:
- Excellent Communication Skills
- Customer Handling
- Call Resolution
- CRM Knowledge
- Problem-Solving
Recruitment Process:
- L1: Initial Screening
- L2: Communication & Accent Test
- L3: Telephonic round
- L4 : HR Discussion
Additional Benefits:
- One-way cab facility for female employees.
- Male candidates must arrange their own transport.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Edstellar.com
About
Edstellar Global is likely an extension of the Edstellar brand focused on offering education and training solutions at an international level. By leveraging its expertise in corporate training and professional development, the global business arm would aim to address skill gaps and foster workforce transformation across borders. Here's an overview of what Edstellar's global business could involve:
Key Focus Areas of Edstellar Global:
- International Corporate Training:
- Customized training programs catering to diverse industries worldwide.
- Specialized modules for cross-cultural teams and global business operations.
- Partnerships with Global Institutions:
- Collaborating with international universities, corporations, and training bodies.
- Co-developing curricula aligned with global industry standards.
- Remote and Hybrid Learning Models:
- Delivering training programs through advanced digital platforms.
- Blended learning solutions to accommodate various geographic and time constraints.
- Addressing Global Skill Gaps:
- Providing programs focused on emerging skills such as AI, machine learning, blockchain, and data science.
- Supporting workforce reskilling to meet global technological and industrial trends.
- Localized Solutions for Global Reach:
- Tailoring training content to align with local regulations, cultural nuances, and languages.
- Establishing regional hubs to ensure seamless delivery of services.
- Focus on Sustainability and Inclusion:
- Incorporating sustainable practices and principles in training methodologies.
- Promoting inclusive training programs to empower underrepresented groups in the global workforce.
Potential Benefits of Edstellar Global:
- Access to a diverse talent pool.
- Creation of globally competitive skill sets.
- Strengthening partnerships with multinational companies.
Candid answers by the company
Edstellar is a Skill Development company specializing in providing corporate training, skill training & development, and professional learning solutions. The platform focuses on bridging the gap between industry needs and workforce capabilities by offering tailored and effective training programs for businesses, professionals, and educational institutions.
What Edstellar Does:
1. Corporate Training Solutions:
- Designs customized training programs for businesses to enhance workforce skills.
- Focuses on both technical and soft skills development.
- Helps organizations meet their specific training goals and improve team productivity.
2. Skill Development and Upskilling:
- Offers courses for individuals to upskill and stay competitive in the job market.
- Covers various industries, including technology, finance, healthcare, marketing, and more.
- Programs are aligned with current industry trends and future workforce needs.
3. Learning Management System (LMS):
- Provides a digital platform for managing and delivering learning content.
- Features analytics to track learner progress and assess outcomes.
- Supports remote and hybrid learning models.
4. Collaborations with Industry Experts:
- Partners with subject matter experts, institutions, and organizations to develop high-quality content.
- Focuses on practical, industry-relevant training for real-world application.
5. Global Training Solutions:
- Extends its services globally to cater to international businesses and teams.
- Localizes content to match regional and cultural requirements.
6. Comprehensive Training Programs:
- Covers areas such as leadership development, technical certifications, compliance training, and more.
- Programs are designed for employees at all levels, from entry-level to executive.
Who Edstellar Serves:
- Businesses: Enhances employee performance and aligns training with organizational goals.
- Professionals: Empowers individuals to achieve career growth through skill development.
- Educational Institutions: Bridges the gap between academic learning and industry requirements.
Edstellar aims to empower organizations and individuals by fostering a culture of continuous learning and adaptability in an ever-changing professional landscape.
Company social profiles
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