Manager - Digital Media (Client Engagement)

Job Summary: 

We are seeking a highly skilled and experienced Backend Lead to design, develop, and maintain scalable, reliable, and high-performance backend solutions for our multi-tenant SaaS products. The ideal candidate will have a deep understanding of distributed systems, microservices, and cloud-based architectures, with a proven track record in handling production issues at scale. You will collaborate closely with the AI Lead and Frontend Lead to ensure seamless integration of backend services, AI/ML pipelines, and front-end functionalities, thereby

delivering a robust, secure, and feature-rich experience to our customers.

Key Responsibilities:

1. System Architecture & Design

• Define and implement the overall backend architecture for multi-tenant SaaS applications, ensuring scalability, high availability, security, and compliance.
• Design microservices and RESTful/GraphQL APIs and Websockets in alignment with front-end and AI requirements.
• Establish design patterns and best practices for code modularity, performance optimization, and scalability.
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2. Scalability & Performance

• Identify performance bottlenecks and oversee optimization strategies (caching, load balancing, message queues, etc.).
• Implement and maintain monitoring/observability solutions (e.g., Prometheus, Grafana, Loki, ELK Stack) to ensure real-time system health insights and rapid incident response.
• Establish performance baselines, conduct stress tests, and implement disaster recovery strategies.

3. Production Stability & Issue Resolution

• Proactively monitor production environments, anticipating potential failures and bottlenecks.
• Triage, diagnose, and resolve production incidents with minimal downtime, using robust logging, tracing, and on-call rotation strategies.
• Drive root cause analysis and post-mortems for production incidents, implementing preventative measures.
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4. Collaboration & Cross-Functional Coordination

• Work closely with the AI team to integrate MLOps pipelines, ensuring smooth data flow and secure model deployment.
• Collaborate with the Frontend team to provide well-defined API contracts, enabling efficient UI/UX development.
• Partner with DevOps to define CI/CD pipelines, container orchestration (Docker, Kubernetes), and infrastructure-as-code (Terraform, CloudFormation) practices.

5. Team Leadership & Mentorship

• Lead and mentor a team of backend developers, setting clear goals and providing guidance on best practices.
• Perform code reviews to ensure high code quality, maintainability, and adherence to design standards.
• Foster a culture of continuous learning, encouraging the adoption of new technologies, tools, and methodologies.

6. Security & Compliance

• Implement secure coding practices and follow industry standards (e.g., OWASP Top 10).
• Work with compliance teams to ensure data privacy and regulatory requirements (HIPAA) are met.
• Oversee authentication/authorization frameworks (OAuth, JWT, etc.) and data encryption at rest and in transit(Encryption, SSL/TLS).

7. Documentation

• Maintain comprehensive technical documentation, including architecture diagrams, APIs, database schemas, and operational runbooks.
• Facilitate knowledge sharing sessions and handovers to ensure smooth onboarding of new team members.

Qualifications

Education:

Bachelor’s or master's degree in computer science,engineering, or a related field.

Experience:

• 8+ years of experience in backend or full-stack development, with 3+ years in a technical lead or architect role.
• Demonstrated history of leading and delivering large-scale, distributed systems in production environments.

Technical Expertise:

• Languages & Frameworks: Proficiency in modern backend languages (e.g., Python) and associated frameworks (Django/FastAPI, etc.).
• Database Systems: Strong knowledge of both SQL (MySQL, PostgreSQL) and NoSQL (MongoDB, Cassandra) databases, including data modeling and query optimization.
• Microservices & Architecture: Hands-on experience with microservices,containerization (Docker, Kubernetes), and service mesh architectures.
• Cloud Platforms: Experience with cloud providers like AWS and Azure for deployment, scaling, and monitoring.
• CI/CD & DevOps: Familiarity with CI/CD pipelines, Git workflows,infrastructure-as-code, and automated testing.
• Monitoring & Observability: Proficiency with tools like Prometheus, Grafana, ELK Stack, Loki for real-time monitoring and log analysis.

Soft Skills:

• Leadership: Ability to lead teams, manage conflict, and drive a vision for the backend architecture.
• Communication: Strong written and verbal communication skills to coordinate with cross-functional teams (AI, Frontend, QA, Product).
• Problem-Solving: Analytical mindset for troubleshooting complex issues in high- pressure environments.
• Collaboration: Demonstrated capability to work seamlessly across multiple teams and stakeholders.

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

• Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
• OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
• UML (Class/Sequence diagrams)
• Design Patterns (Should be able to explain some common design patterns)
• Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
• JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
• Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
• CSS (Styles, Classes)
• SDLC (What is it?, benefits, etc.)
• Robust Programming, Debugging (Common IDE features and their use)
• Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
• Hands on with Continuous Integration, Maven
• Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
• Exposure to Performance tools, Jprofiler, Dynatrace etc.

Job Description

The candidates for senior development role will perform the following responsibilities:

• Mentor and lead a team of developers.
• Accept ownership of teams projects and deliverables
• Should derive and design technical specifications from general product requirements.
• Advise ways and means to obtain performance metrics of applications and optimize applications. 
• Experience own and work on end to end on an application.
• Set Milestones and deadline.
• Must possess excellent attention to detail and be able to familiarize and quickly learn new Software/ framework/ languages/ technology with ease.
• Excel in solving complex problems and exhibit independent decision making. 
• Act as an information resource and the subject matter expert for assigned areas of responsibility.
• Experience delivering software in a scrum /agile environment.

• 6+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

Brief Overview:

Through your work at Vauld, you will have the opportunity to change money for the 21st century. We’re a leading cryptocurrency platform and are passionate about increasing economic freedom around the world.

We are looking for a Lead frontend engineer who has hands-on experience with Angular/React in the front end responsibilities. You'll be involved with bringing features from idea to completion and mentoring an incredibly talented group of peers.

If you are looking for a challenging work environment where you can grow and deepen your technical skills as a frontend engineer and architect, we’d love to chat with you!

Key Responsibilities:

• Working with designers, product managers to collaboratively own the front-end layer for Vauld’s web and mobile applications.
• Architect, develop, maintain, and improve our front-end libraries.

Requirements:

• You have 5 years or more of front end development experience with expertise in designing and implementing high-performance web applications.
• You are aware of Javascript design patterns and can architect a fairly complex UI without feeling the need for a framework.
• You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.
• You have experience building a product using a mainstream library or framework.
• Experience in any of React/AngularJs/Vue js
• You have a deep understanding of javascript coding methodologies and can rightly judge/implement solutions to complex problems.
• You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.

Preferred:

• Previous work experience in product-based (B2B/B2C) startups and fintech firms.
• Experience working with Visualisation/graphs/gaming
• Experience building for mobile platforms
• Understands the cryptocurrency landscape

Working at Vauld:

You will join a fun and intellectually stimulating work environment. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves on being disruptive and ambitious, a career with Vauld is perfect for you.