International Sales Executive

Role Overview

We are seeking a creative 2D Designer with strong conceptual thinking and hands‑on design expertise to support event branding, pitch decks, and marketing collaterals. The role involves developing visual identities, logos, and key visuals while ensuring production‑ready artwork for print and digital use.

Key Responsibilities

• Concept development for event themes and brand identities
• Logo design, key visual creation, and brand language development
• Design support for client pitch decks (graphics, layouts, infographics, mood boards)
• Creation of event branding collaterals (badges, invites, standees, signage, etc.)
• Preparation of production-ready artwork and vendor files
• Collaboration with Client Servicing and Production teams for smooth execution

Skills & Requirements

• 2–4 years of experience in events, experiential marketing, or branding
• Proficiency in Adobe Photoshop, Illustrator, and InDesign
• Strong understanding of typography, colour, layout, and print production
• Ability to deliver multiple concepts with quick turnaround times
• Excellent coordination and communication skills

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Skills & Qualifications:

1. At least 4+ years of user interface design experience, designing visual language systems  for digital products and services 
2. Exceptional graphic design skills 
3. Strong and flexible skills in Visual design and Interaction design 
4. A passion for creating products that resonate on an emotional level 
5. Knowledge of user interface design processes and methodology, particularly as applied  to web-based applications 
6. Exceptional design talents with a stylistic breadth that demonstrates sensitivity to the  diverse subject matter—from product interaction to software tools and applications to  the web 
7. Self-motivation, excellent communication, an open mind, the ability to thrive in  multidisciplinary teams, and the skills to balance great design with short deadlines 
8. A love of collaboration and learning 
9. A fearless and positive attitude 
10. Successfully communicate conceptual ideas, detailed design, and design rationale, both  verbally and visually.  
11. Designing pixel-perfect interfaces with high attention to detail.   
12. Bachelor's degree in graphics design, interaction design, fine arts, communication  design or a related design discipline 
13. Can be a self-made designer with a proven track record 
14. Proficiency with design and prototyping tools such as Photoshop, Illustrator, Sketch, and InVision 
15. Experience in designing motion graphics will be helpful  
16. A good understanding of information architecture, interaction design, usability analysis,  and user-centered design. 

Perks:

1. Learning: As a fast paced startup, you get to learn fast. 
2. Team: Get to work with an awesome team of Engineers, Data Scientists and Product Managers. 
3. Mission: Get to see the impact of your work in helping millions of users get access to healthcare 
4. Workplace - easy access & comfortable office, near heart of Bangalore @Diamond District, Indira Nagar [https://www.youtube.com/watch?v=k5stK6y6atY" target="_blank">https://www.youtube.com/watch?v=k5stK6y6atY ] 
5. Ownership - Individually responsible for the complete work.

• 5-7 years of experience on Android Java-based mobile applications and systems development
• Strong command of Android Java. Exposure towards Android SDK
• Strong knowledge of the various packages on the Android App development stack layouts, intents, widgets, content providers, touch handling, drawing, location services, media interfaces, network, storage, security/cryptography, SQLite, etc.
• Knowledge of web services and serialization techniques like REST, SOAP, XML, JSON & framing
• A strong penchant for Object-Oriented Design and CS fundamentals
• Experience in working with version control, bug tracking, continuous integration, and other productivity enhancement software like TFS, Bugzilla, Jira, etc.
• Prior experience in working in Agile software methodologies
• Taking responsibility and ownership in the team's work, team player, and good communication skills
• Hands-on experience in developing native Android applications.
• Understanding of Android design patterns, memory management, file I/O, concurrency, and multithreading.
• Knowledge of working with network & battery optimizations, APIs, external libs, SDKs, Analytics, UI, visualizations & animations
• Preferred knowledge on Connectivity, Bluetooth protocols/ BLE.
• Working knowledge and hands-on with Database management such as SQL and contemporary technologies at their backend
• Experience in Unit Testing and TDD practices. Usage of Junit/Mockito/Espresso kind of test frameworks
• Eclipse or any IDE usage
• Published one or more applications in an Android marketplace and knowledge on the process of making the app live.
• Experience in working on applications with react native is a plus.
• Able to create a UI and UX that would make the app simple to use and delight users.
• Able to fix the occurring bugs and iteratively improve the app, include newer features, and keep the app up to date with all the Android updates/ libraries that will be released.
• Have an eye for new upcoming technologies and be able to evaluate and implement the same to enhance development efficiency.
• To succeed in this role, you should have the following skills and experience
• B.E/B.Tech/M.Tech/MCA or equivalent qualification