
Roles and Responsibilities
1. Business Development and Relationship Building with all IPC's, Channel partners and Local brokers in the vicinity
2. Tracking market movement and being well aware of all the movement in the market.
3. Relationship Building with all prospects and clients.
Principal Accountabilities
1. Lead and Revenue Generation
2. Client Management / Client Trust Building
3. Implementation of Company Policies and being Innovative when interacting with all Channel Partners and Prospects.
4. Degree Holder with 3 to 5 years experience.
5. Having knowledge in respect to Real Estate Market along with knowledge about Co-working transactions is a plus.
6. Good Communication skills for interacting with Land Lords/ Developers. Possess strong interpersonal skills with the ability to build rapport quickly.
7. Ability to think strategically along with problem-solving solutions, also being aware of the market and respond to the clients based on their requirements.
8. Ability to perform under pressure and adapt based on the market situation while being self-motivated at the same time.
9. Knowledge of movement in the market from the competition and any new projects coming up.
Min exp 3 yrs
Loctaion: Delhi (Lajpat Nagar, Saket)

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About Unilog
Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America.
With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail.
About the Role
We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation.
This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency.
Key Responsibilities
- AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling.
- Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load.
- Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses.
- Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience.
- Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows.
- Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs.
- Scalability Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation.
Required Qualifications
- 4–10 years of experience in conversational AI, automation engineering, or customer support technology.
- Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.).
- Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA).
- Familiarity with LLMs, intent recognition, and conversational AI frameworks.
- Strong analytical skills to evaluate and optimize AI agent performance.
- Excellent problem-solving, collaboration, and communication skills.
Preferred Qualifications
- Experience with agentic AI frameworks and multi-turn conversational flows.
- Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations.
- Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers.
- Exposure to SaaS, product-based companies, or enterprise-scale customer support operations.
Why Join Us?
- Be at the forefront of AI-driven customer support automation.
- Directly contribute to achieving up to 60% case resolution through AI workflows.
- Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions.
- Competitive compensation, benefits, and a culture of continuous learning.
Benefits
Unilog offers a competitive total rewards package including:
- Competitive salary
- Multiple medical, dental, and vision plans
- Career development and advancement opportunities
- Annual merit increases
- Generous time-off policy
- Flexible work environment
We are committed to fair hiring practices and advocate for diversity, equity, and inclusion.

- Diploma / ITI in Electrical or Electronics .
- Strong knowledge of UPS systems (0.5kVA to 10kVA+), static switches, batteries, and power electronics.
- Ability to read and understand electrical drawings, wiring diagrams, and schematics.
- Hands-on experience with multimeters, oscilloscopes, and load testing equipment.
- Good troubleshooting, analytical, and problem-solving skills.
- Experience with brands like APC, Eaton, Emerson, Delta, Vertiv, or Luminous will be an advantage.
- Strong customer service orientation and communication skills.
- Willingness to travel for local on-site support and emergency calls.
- Design, develop, and maintain both front-end and back-end web applications.
- Work with front-end technologies like HTML, CSS, JavaScript, and popular frameworks (React, Angular, Vue.js).
- Build and maintain robust, scalable APIs using server-side languages like Node.js, Python, Ruby, or Java.
- Collaborate with product managers, designers, and other stakeholders to define technical requirements and solutions.
- Write clean, efficient, and maintainable code while following best practices.
- Implement responsive and user-friendly web designs that provide an excellent user experience.
- Work with databases (SQL/NoSQL) and optimize queries for performance.
- Ensure cross-browser compatibility, accessibility standards, and mobile responsiveness.
- Troubleshoot, debug, and upgrade existing applications.
- Participate in code reviews, testing, and ensure the quality of the software delivered.
- Stay updated with the latest industry trends and technologies to continuously improve our development practices.
Required Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Proven experience (X+ years) in full-stack development.
- Strong proficiency in front-end technologies (HTML, CSS, JavaScript, React/Angular/Vue.js).
- Experience with back-end technologies (Node.js, Python, Ruby, Java, etc.).
- Familiarity with RESTful API design and development.
- Experience working with databases (MySQL, MongoDB, PostgreSQL, etc.).
- Familiarity with version control systems, preferably Git.
- Understanding of agile software development methodologies.
- Ability to collaborate effectively in a team environment.
Main responsibilities and duties:
Reviews deals on Salesforce with a commercial mindset and assesses the strength and
revenue potential of the deal.
Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this
knowledge to suggest improvements to submitted deals in order to maximise potential
profit.
Works closely with the Merchandiser to ensure deals on-site are bringing in incremental
sales and aren’t cannibalising other deals.
Provides relevant focus to the sales team to improve quality of deal submissions.
Prioritises approved deals on the copy board, ensuring deals are written in priority order,
ensuring deals launch in time for key selling periods.
Schedules launch date of deals.
Identifies top deals that require a more in-depth write-up from the copy team and ensures
these are written in a timely manner.
Technical Skills required:
BCom/BBA/MBA Degree or previous experience in a relevant sector
Proficiency in Microsoft tools (e.g. excel)
Ability to analyse data sets in order to arrive at logical conclusions
Experience in tools such as SQL and Power Bi useful but not essential
Soft Skills required:
Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of
ongoing tasks / projects
Ability to work with people with a variety of styles and working cultures
Analytical mindset
Attention to detail
Strong communication
Commercial Acumen

- Designing and building the WordPress website front-end
- Creating the website architecture
- Designing and managing the website back-end including database and server integration
- Creating landing pages
- Generating WordPress themes and plugins
- Conducting website performance tests
- Troubleshooting content issues
- Monitoring the performance of the live website and improving it
- Work on SEO and Optimise continuously for website using Google Analytics
- Assist in Social Media Management and Email Marketing
- Stay updated with latest web technologies, SEO Tools and Website optimising tools and widgets
- Managing Social Media Management Tools

Responsibilities
- Collaborate with multiple stakeholders to understand the business context
- Take responsibility for developing product features
- Implement development best practices
Requirements
- Rich experience in Javascript and front end frameworks like React, Angular or Vue
- Build a backend APIs using Java, Node, Python or GoLang
- Proficiency in leveraging Cloud Native components in AWS, Azure or GCP
- Experience in building scalable applications using Microservices principles is a plus
- Experience in designing for performance is a big plus
- Ability to write high quality code
- Experience in polygot persistence using databases like relational (MySQL, Postgres) and NoSQL (MongoDB, Cassandra, DynamoDB, Redis etc)
- Familiarity with DevOps tools and technologies is a plus
- Passion for continuous learning of new technologies
Generate Sales and interact with prospective customers through modes likes Mail, Phone, Chat etc.
Verify and nurture daily leads by understanding the Customers requirements.
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Answering potential customers' questions and sending additional information per email.
Manage relationship with key customers and schedule meetings with them on a timely basis.
Assist customers with all knowledge on products and services.
Understanding customers' needs and identifying sales opportunities.
Timely, professional and accurate reply to all incoming sales enquirys received by phone, email and other formats.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Upselling products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Perform follow up for all outbound calls.
Collaborate with team to achieve better results.
Fast learner and passion for sales
Exceptional written, verbal and presentation skills.
Familiarity with IT recruitment is favourably considered.
Qualification: Graduate & Post-graduate.
Note: Only immediate joiners and work at office.




