

Role Overview
This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.
Key Responsibilities
- Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
- Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
- Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
- Conduct quarterly “AI health-checks” and continuously improve system effectiveness
- Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
- Act as the customer’s voice internally, channel key insights to product and engineering teams
Must-Have Qualifications
- Engineering degree is a must; Computer Science preferred
- Past experience in coding and a sound understanding of APIs is preferred
- Ability to communicate clearly with both technical and non-technical stakeholders
- Experience working in SaaS, customer success, implementation, or operations roles
- Analytical mindset with the ability to make data-driven decisions

About Robylon AI
About
Robylon AI – Agentic Automation for Scalable Customer Support and Business Workflows
Robylon AI is a next-generation agentic AI platform that empowers businesses to automate over 90% of their customer queries and operational workflows across key communication channels; including chat, email, voice, and ticketing; while maintaining 99% accuracy from day one. Designed for scale, speed, and adaptability, Robylon combines the intelligence of large language models with the robustness of human-in-the-loop oversight to deliver enterprise-grade automation without requiring an in-house AI team.
Unlike traditional bots, Robylon operates as an agentic AI worker, meaning it can understand user intent, trigger actions across platforms, adapt to product updates, and continuously learn with minimal intervention. The system is plug-and-play, allowing deployment within minutes and integrations with existing tools and systems. Businesses can automate complex, multi-stage tasks and respond to customers in natural language, across multiple languages, and without scripting every possible input.
One of Robylon’s key differentiators is its transparent pay-per-resolution model. Instead of paying for seats or vague automation tiers, companies only pay for successful outcomes; making ROI instantly measurable and aligning cost with value. With this model, companies typically reduce support costs by 30% or more, while freeing up internal teams from repetitive, low-value tasks.
Key features include:
Agentic AI Workers that mirror human workflows
No-code automation builder for fast task recording and deployment
Multichannel support (chat, email, voice, tickets)
Scheduler and bulk action tools to manage high volumes efficiently
Actionable analytics for continuous optimization
Robylon is ideal for customer support teams, product-led growth companies, operations, HR, and marketing teams looking to scale their services without scaling headcount. As AI becomes central to enterprise growth, Robylon positions itself as a mission-critical tool for forward-thinking teams that want to enhance productivity, improve customer experience, and make intelligent automation a core business advantage.
Tech stack

Candid answers by the company
Robylon is an Agentic AI platform for Customer Support and pre-sales that automates over 90% of queries across Chat, Email, Tickets and Voice. At Robylon, we deliver 99% accuracy from day one with human-in-the-loop oversight and a transparent pay-per-resolution model.
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Product Manager
Experience - 2 - 3 years
Job Location - Vashi, Navi Mumbai
Skills Required - Product Management, Product Strategy, Product development, Business Analysis, Agile/Scrum, Product Lifecycle Management (PLM)
Role description: Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.
Key responsibilities:
- Lead a development team to implement product changes while working collaboratively with multiple stakeholders like Design, Sales, Operations & Management.
- Analyze data to derive product & business insights and use them to strategize changes.
- Analyze data to derive product & business insights and use them to strategize changes.
- Iteratively improve on the product by running tests.
- Be responsible for prioritization of features based on an assessment of business impact & effort.
- Report findings & periodic reviews with Management.
- The ideal candidate would have the following qualities
- Understanding and experience of Digital Product Development Life Cycle.
- Excellent business analysis & problem-solving skills.
- Result-driven, goal-oriented work ethic.
- Customer empathy, ability to think from the user's point of view.
- Excellent written and verbal communication, including technical writing skills.
- Understanding of technology and exposure to software coding.
- Experience in Business Requirement Specification documentation/product backlog (Epics, User stories).
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Position Name: Full Stack Developer
Department: Engineering
Industry: Digital Marketing
Location: Hyderabad
Employment Type: Full-time
Reporting Manager: Staff Software Engineer
About TapClicks
TapClicks is a SaaS leader in Reporting & Analytics, ETL, and Marketing Operations solutions for the largest marketing agencies and media companies in the world. TapClicks is an end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimize campaigns, and report progress. TapClicks products are used by over 400,000 customers globally. Founded in 2015, TapClicks is headquartered in Silicon Valley, and has offices in San Jose, Boston, London, Hyderabad, and Montreal.
Description
TapClicks is looking for a Full Stack Developer to strengthen our team as well as build an industry-leading product suite and great culture. The ideal candidate is highly motivated and goal-driven with excellent problem-solving skills.
In this position, you will have the opportunity to fill a crucial role in our talented engineering organization: architecting, implementing, and maintaining vital parts of our products. Strong communication skills are key, as you will regularly collaborate cross-functionally with other engineers as well as the Product, Design, and QA teams to spec, build, test, and deploy features.
If you have a passion for building great products for customers, working in a fast-paced environment, and challenging yourself to become better at your craft, there’s a place for you here at TapClicks.
Why We Need You
We’re looking for a versatile Developer who can:
- Write clean, high-quality, high-performance, maintainable code
- Take ownership for significant functionality within our products, from implementation to iteration based on feedback and beyond
- Comfortably switch between frontend and backend development as needed
- Work with enormous amounts of data
- Participate in code reviews
- Effectively communicate and collaborate with cross-functional teams
Technical Competencies
- Effective use of debugging, unit testing, and integration testing tools
- Strong frontend development experience with a JavaScript framework
- Must have working experience with RESTful API
- Willing to work with MongoDB, PHP 7, MySQL, Node, Typescript / Javascript
- Good to have knowledge on Vue JS
- Strong understanding of OOPS concepts
- Experience with agile software development practices
Non-Technical Competencies
- Strong communication skills, both verbal and written
- Self-motivated, with a passion for learning and continuous self-improvement
Minimum Qualifications:
- Bachelor's Degree in Engineering or similar degree
- 2-4 years of professional experience as a software developer
Preferred Qualifications
- Backend development experience
- Experience with JavaScript unit testing frameworks, e.g. Mocha
- Experience with Restful API
- Experience with building responsive web applications
Benefits of Working For TapClicks
- The opportunity to work in an entrepreneurial, fast-growing, and successful business environment
- Health Insurance coverage
- Competitive employee benefits
- Paid Time Off (Earned leaves, Public Holidays and others)
TapClicks understands that Diversity and Inclusion is a powerful enabler for business performance. We are an equal-opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local law.

- Building reusable code and libraries for future use
- Building efficient, testable, and reusable Node JS modules
- Helping in co-creating product vision and roadmap along with Product Managers
- Planning,hiring, developing our own products to the extent required, while reviewing, managing team and morale; and most importantly,setting up required processes that takes us to the next level
- Building high performance frontend applications with react
- Managing End-to-end ownership of modules including designing, development, validation, deployment
- Creating microservices from scratch and ensuring that micro services are used wherever it makes sense.
- Understanding the fully synchronous behaviour of Nodejs
What you need to have:
- A Bachelor's degree in Computer Science, or related technical discipline
- 2+ years of Software Development experience
- Deep hands-on technical experience in object-oriented design, data structures, algorithm design, and complexity analysis
- Experience with full software lifecycle methodology, including; coding standards, code reviews, source control management, build processes, testing, and operations
- Ability to identify, empathize with and delight the customer
- While every product-line has its tech stack - different products have different technologies and it is expected that you are comfortable working across all of them as and when needed.
- Some of the technologies/frameworks that we work on - Microservices Architecture, Python, Rest/gRPC, Node.js, MySQL, Postgres, AWS, ReactJS, React Native, Kubernetes.
- Familiarity with Workers/ child processes and performance tuning
- Experience with SQL/NoSQL databases and their declarative query languages (MySQL, and MongoDB)
- Strong knowledge of the common Node Js & React or web server exploits and their solutions
Responsibilities
- Design and implement software of embedded devices and systems from requirements to production and commercial deployment
- Design, develop, code, test and debug system software
- Review code and design
- Analyze and enhance efficiency, stability and scalability of system resources
- Integrate and validate new product designs
- Support software QA and optimize I/O performance
- Provide post production support
- Interface with hardware design and development
- Assess third party and open source software
Requirements
- Proven working experience in software engineering
- BS degree in Computer Science or Engineering
- Experience in hands-on development and troubleshooting on embedded targets
- Solid programming experience in C or C++
- Proven experience in embedded systems design with preemptive, multitasking real-time operating systems
- Familiarity with software configuration management tools, defect tracking tools, and peer review
- Excellent knowledge of OS coding techniques, IP protocols, interfaces and hardware subsystems
- Adequate knowledge of reading schematics and data sheets for components
- Strong documentation and writing skills
Roles and Responsibilities
- Primary stakeholder collaborating with Dir Engineering on software/infrastructure architecture, monitoring/alerting framework and all other architectural level technical issues
- Design and manage implementation of Silvermine’s high performance, scalable, extensible and resilient microservices application stack based of existing, partially migrated monolithic application and for new product development. Includes:
- Utilizing either ECS Fargate (no EC2 clusters) or EKS as the orchestration framework – to be tested up to a minimum of 100k concurrent users
- Exploring, designing and implementing use of on demand compute (Lambda) where appropriate
- Scalable and redundant data architecture supporting microservices design principles
- A scalable reverse proxy layer to isolate microservices from managing network connections
- Utilizing CDN capabilities to offload origin load via an intelligent caching strategy
- Leveraging best in breed AWS service offerings to enable team to focus on application stack instead of application scaffolding while minimizing operational complexity and cost
- Monitoring and optimizing of stack for
- Security and monitoring
- Leverage AWS and 3rd party services to monitor the application stack and data; secure them from DDOS attacks and security breaches; and alert the team in the vent of an incident
- Using APM and logging tools:
- Monitor application stack and infrastructure component performance
- Proactively detect, triage and mitigate stack performance issues
- Alert upon exception events
- Provide triaging tools for debugging and Root Cause Analysis.
- Enhance the CI/CD pipeline to support automated testing, a resilient deployment model (e.g., blue-green, canary) and 100% rollback support (including the data layer)
- Development a comprehensive, supportable, repeatable IAC implementation using CloudFormation or Terraform
- Take a leadership role and exhibit expertise in the development of standards, architectural governance, design patterns, best practices and optimization of existing architecture.
- Partner with teams and leaders to provide strategic consultation for business process design/optimization, creating strategic technology road maps, performing rapid prototyping and implementing technical solutions to accelerate the fulfillment of the business strategic vision.
- Staying up to date on emerging technologies (AI, Automation, Cloud etc.) and trends with a clear focus on productivity, ease of use and fit-for-purpose, by researching, testing, and evaluating.
- Providing POCs and product implementation guidelines.
- Applying imagination and innovation by creating, inventing, and implementing new or better approaches, alternatives and breakthrough ideas that are valued by customers within the function.
- Assessing current state of solutions, defining future state needs, identifying gaps and recommending new technology solutions and strategic business execution improvements.
- Overseeing and facilitating the evaluation and selection technology, product standards and the design of standard configurations/implementation patterns.
- Partnering with other architects and solution owners to create standards and set strategies for the enterprise.
- Communicating directly with business colleagues on applying digital workplace technologies to solve identified business challenges.
Skills Required:
- Good mentorship skills to coach and guide the team on AWS DevOps.
- Jenkins, Python, Pipeline as Code, Cloud Formation Templates and Terraform.
- Experience with Dockers, Containers, Lambda and Fargate is a must
- Experience with CI/CD and Release management
- Strong proficiency in PowerShell scripting
- Demonstrable expertise in Java
- Familiarity with REST APIs
Qualifications:
- Minimum of 5 years of relevant experience in Devops.
- Bachelors or Masters in Computer Science or equivalent degree.
- AWS Certifications is added advantage


Experience: 4- 8 yrs
Notice Period: Immediate or 10 days
Role: Permanent
Communication: Must be good
No. of Positions: 2
Job Type: Full time
Job Location: NSP, Delhi
Desired Candidate Profile:
- 5+ years of rapid web development experience using http://asp.net/" target="_blank">ASP.NET MVC framework 2.0 - 4.5
- Advanced knowledge of Object-Oriented Design and Programming
- Development experience in HTML, XML, CSS
- Experience of developing Web Services (SOAP/ REST/ RESTFUL/ WCF/ WebAPI/ Microservices)
- Database experience with MSSQL/ MySQL/ others
Good to have:
- Front-end development experience with any 1 JS framework (Angular JS/ React JS/ Vue JS)
- jQuery, bootstrap, C#, .NET core
General expectations:
- Good understanding of web application development processes, from the layout/ user interface to relational database structure.
- Ability to understand Architecture and design applications accordingly
- Ability to understand and follow the software development processes
- Experience of managing a team of 2-3 developers
- Experience in handling clients.

The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have an energetic workplace environment where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch.
- Proficient in React/Native frameworks.
- Should have in-depth knowledge of redux and other state management.
- Have experience in developing Android & iOS apps using React Native framework
- Experience in Firebase development
- Familiar with code versioning control tools Git
- Knowledge of Jira and Atlassian tools
- Ability to start hitting the ground right away
- Should have excellent communication and a good team player roles and
Must possess strong customer service skills
Excellent written and verbal communication
Must have good negotiation skills and must be able to create good presentations
Must have excellent interpersonal skills and must be detail-oriented and an active listener
Ability to work under pressure
Should have your own laptop / Vehicle Ability to think pro-actively to attain the task assigned. Employee support is highly required to stay a long period with the company.
A passion for sales & willing to visit the client's place on a daily basis.
Be ready to take a survey of the project by home.
Daily visit a minimum of 25 outlets and 25 home visits Explaining product benefits
NAME OF THE ORGANIZATION:
Truminds Software Systems
LOCATION:
Gurgaon
POSITION TITLE
Backend Engineer
YEARS OF EXPERIENCE:
4--7 Yrs.
JOB DESCRIPTION:
Good programming experience on Nodejs, Express, promises, having developed production applications using these frameworks.
Should be able to architect and design the backend services without supervision
Interface and integration with Mysql or MongoDB databases
Deployment experience on AWS including understanding of Nginx, AWS services would be desirable
EDUCATIONAL QUALIFICATION:
• B.E./B.Tech. in Computer Science/ IT or MCA would be preferred.
• Excellent oral and written communication skills

