PythonRole Overview
This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.
Key Responsibilities
- Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
- Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
- Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
- Conduct quarterly “AI health-checks” and continuously improve system effectiveness
- Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
- Act as the customer’s voice internally, channel key insights to product and engineering teams
Must-Have Qualifications
- Engineering degree is a must; Computer Science preferred
- Past experience in coding and a sound understanding of APIs is preferred
- Ability to communicate clearly with both technical and non-technical stakeholders
- Experience working in SaaS, customer success, implementation, or operations roles
- Analytical mindset with the ability to make data-driven decisions
Shubham Vishwakarma
Full Stack Developer - Averlon
About Robylon AI
About
Robylon AI – Agentic Automation for Scalable Customer Support and Business Workflows
Robylon AI is a next-generation agentic AI platform that empowers businesses to automate over 90% of their customer queries and operational workflows across key communication channels; including chat, email, voice, and ticketing; while maintaining 99% accuracy from day one. Designed for scale, speed, and adaptability, Robylon combines the intelligence of large language models with the robustness of human-in-the-loop oversight to deliver enterprise-grade automation without requiring an in-house AI team.
Unlike traditional bots, Robylon operates as an agentic AI worker, meaning it can understand user intent, trigger actions across platforms, adapt to product updates, and continuously learn with minimal intervention. The system is plug-and-play, allowing deployment within minutes and integrations with existing tools and systems. Businesses can automate complex, multi-stage tasks and respond to customers in natural language, across multiple languages, and without scripting every possible input.
One of Robylon’s key differentiators is its transparent pay-per-resolution model. Instead of paying for seats or vague automation tiers, companies only pay for successful outcomes; making ROI instantly measurable and aligning cost with value. With this model, companies typically reduce support costs by 30% or more, while freeing up internal teams from repetitive, low-value tasks.
Key features include:
Agentic AI Workers that mirror human workflows
No-code automation builder for fast task recording and deployment
Multichannel support (chat, email, voice, tickets)
Scheduler and bulk action tools to manage high volumes efficiently
Actionable analytics for continuous optimization
Robylon is ideal for customer support teams, product-led growth companies, operations, HR, and marketing teams looking to scale their services without scaling headcount. As AI becomes central to enterprise growth, Robylon positions itself as a mission-critical tool for forward-thinking teams that want to enhance productivity, improve customer experience, and make intelligent automation a core business advantage.
Tech stack
Javascript
JavaPythonCandid answers by the company
Robylon is an Agentic AI platform for Customer Support and pre-sales that automates over 90% of queries across Chat, Email, Tickets and Voice. At Robylon, we deliver 99% accuracy from day one with human-in-the-loop oversight and a transparent pay-per-resolution model.
Company social profiles
Similar jobs
Product Range –
• Power Transformers up to 200 MVA and 400 kV
• Generator Transformers
• Unit Auxiliary Transformers
• Special Application Transformers
Role: Production
Locations: Airoli
Qualification: Diploma/Degree in engineering
Years of Experience: 2 to 12 years
Work hours: shift working involved
Nature of Experience: exposure to any of the sections in production i.e. Core Coil Assembly, Separate Phase Assembly, Winding, VPD Ovening, Tanking
Responsibilities:
· Completion of shop floor loading & monitor closely productivity of workers.
- Ensure completion of daily production targets adhering to defined standards of cost, quality and time
- Attend productivity meetings to discuss the discrepancies in the planned vs actual plan.
- Preparation of productivity reports based on throughput & timeliness for presenting the same in productivity meetings.
- Undertake Production Planning and Control activities ensuring adherence to production targets in terms of cost, quality, throughput & timeliness Coordinate with the technical design (electrical and mechanical) function for a design review before the start of every work order and for clarifications on design parameters during production
- Ensure material requisitions are raised on time to obtain the material from the stores team
- Ensure the adherence of the workers to the shift schedule.
- Drive discipline on the shop floor and maintain healthy industrial relations in coordination with the HR function
- Drive a culture of continuous improvement in section of the production process
- Ensure appropriate training is been given to the winding team by conducting various training sessions.
- Ensure all the documentation & statutory compliances are fulfilled in timely manner to facilitate completion of all the audits.
- Identify production bottlenecks and ensure elimination of the same in coordination with the engineering function
- Drive cost savings through cost effective utilization of resources, process improvements and reduction in operational expenses / overheads
- Ensure all production related documentations / records are maintained and updated through SAP
- Ensure compliance to SOP’s ,process flows and production protocol to ensure minimum deviation from specifications
Title: Senior VDI Consultant – Citrix/Azure/VMware
Location: Pune,balewadi
Shift: 3:30 PM – 12:30 AM IST (Aligned to US ET support window)
Fill time role
About:Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000–100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms.
Key Responsibilities
- Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.
- Lead efforts to enhance image management, patching, provisioning, and migration processes.
- Manage incident triage, root cause analysis, and documentation within ITSM tools.
- Create and maintain PowerShell scripts and other automation solutions for routine tasks.
- Collaborate with US and offshore teams for seamless 24x7 support operations.
- Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities.
- Participate in client review meetings to discuss performance and backlog reduction.
Required Skills & Qualifications
- 7+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms.
- Proven experience in Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon, and Windows OS troubleshooting.
- Strong proficiency in PowerShell scripting for automation and reporting.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.).
- Excellent communication skills for collaboration in distributed teams.
- Ability to work independently and drive technical improvements.
Preferred Skills
- Expertise in Citrix Cloud, Citrix Studio, MCS/PVS, and advanced troubleshooting.
- Experience supporting large-scale enterprise virtual desktop environments (50k+ users).
- Exposure to automation and orchestration frameworks in VDI environments.
Reporting
- Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements.
- Collaborate with the Domestic CVS Operations Manager (US) for review meetings and escalation handling.
Why Join
- Opportunity to be part of a flagship virtualization project from its foundation phase.
- High-visibility role with potential to grow into a team lead as the project scales to 15–20 members in 2026.
- Work with a global team managing one of the largest Citrix/Azure VDI environments.
- Answer and direct phone calls, emails, and other correspondence.
- Prepare and purchase orders, invoices.
- Review and process customer orders received through various channels (email, online, phone).
- Verify order details, including product specifications, quantities, pricing, and delivery instructions.
- Coordinate with the sales, warehouse, and logistics teams to ensure orders are fulfilled in a timely manner.
- Communicate with customers to confirm order details, delivery schedules, and any changes or issues.
- Respond to customer inquiries regarding orders, billing, and payments.
- Qualifications : Graduation in any field
- Experience: 2-3 years of experience in billing, order processing, or a related role. Experience with Tally & Excel is must.
Person needs to have good MS office (word) skills, with mimumum qualification as a graduate.
Work involves onsite and offsite work.
Location at delhi (IIT delhi campus , delhi cantt and gurgaon)
Only freshers are needed.
NodeJS (Node.js)
MongoDB
Express• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
➜Technical Skills:
• Bachelor's degree in computer science, information science, or similar.
• Minimum 3 years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours
Java
Spring BootRequired Skills:
- 3+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
We are hiring a Technical Business Analyst who wants to advance their knowledge and experience in Privacy & Security. The ideal candidate will have interest and experience in data privacy and application & data security. We will be providing training resources to ramp up on privacy & security, but candidates with technical background, and interest in privacy & security are preferred.
As the successful candidate, you will be required to:
- Gathering and documenting needs and use of data from internal and external stakeholders, including privacy requirements based on laws & regulations, document security best practices and requirements.
- Research, analyze, and document business requirements. Prepare high quality analysis such as summarizing security best practices, privacy laws, business requirements specifications, functional and technical specifications, traceability matrices, etc.
- Create user stories based on functional requirements gathered from business teams.
- Work with developers and support teams to resolve defects and environment issues
- Creating data and process workflows.
- Good communication and problem-solving skills.
- Engage and work closely with development team and stakeholders, including attending scrum meetings.
To be eligible for this role, you should possess the following:
- Bachelor’s or Engineering Degree in Computer Science or a related field.
- 4+ years of relevant experience as a Business Analyst.
- 2+ years of experience using JIRA and Confluence.
- Should have good communication and presentation skills with the ability to adapt to a range of audiences
- Must be self-driven, self-motivated with good soft skills.
- Must have good software engineering skills, thorough knowledge of SDLC, STLC.
- Excellent organizational and time management skills
- Quick learner and attention to detail
- Portray strong analytical and problem-solving skills and the ability to work within a collaborative team environment; Ability to multi-task and manage multiple projects
- Open for new challenges and learning and flexible to work and support the team as per the business need
- Understand and analyze Business, Functional, and technical requirements of the project
- Knowledge in using any of the bug tracking tool like Bugzilla/Jira
Credit cards haven't changed much for over half a century so our team of seasoned
bankers, technologists, and designers set out to redefine the credit card for you - the
consumer. The result is OneCard - a credit card reimagined for the mobile
generation. OneCard is India's best metal credit card built with full-stack tech. It is
backed by the principles of simplicity, transparency, and giving back control to the
user.
The Engineering Challenge
“Re-imaging credit and payments from First Principles”
Payments is an interesting engineering challenge in itself with requirements of low
latency, transactional guarantees, security, and high scalability. When we add credit
and engagement into the mix, the challenge becomes even more interesting with
underwriting and recommendation algorithms working on large data sets. We have
eliminated the current call center, sales agent, and SMS-based processes with a
mobile app that puts the customers in complete control. To stay agile, the entire
stack is built on the cloud with modern technologies.
Check out our apps here:
OneCard (Best credit card app) : www.getonecard.app
OneScore (5 million downloads): http://www.onescore.app" target="_blank">www.onescore.app
Security Compliance Lead
Opportunity:
Opportunity to build GRC practice grounds up for new Age Fintech startup, lead and
implement PCI-DSS, ISO-27001, RBI compliances
What you will do:
● Be SME for all applicable regulations, guidelines and industry best practices
to manage risk and ensure compliance.
● Be the single point of contact for all external entities related to Security and
Compliance communications.
● Owner for all security documentation such as policies, standards, and
procedures.
● Owner for driving security controls across all organisation functions.
● Build continuous assessment practice which is superset of all required
regulatory compliance.
● Manages and supports Information Security Risk Management Life-cycle for
the organization.
● Provide adequate security and compliance against specific standards such as
NIST 800-53, NIST 800-171, ISO 27001, SOX, PCI, HIPAA and other
regulatory requirements.
● Identifies and formally documents deviations from published standards,
estimates risk level, recommends appropriate mitigation countermeasures in
operational and non-operational situations.
● Identify potential areas of IT compliance vulnerability and risk; guide the
accountable stakeholders to develop/implement corrective action plans for
resolution, and provide general guidance on how to avoid or deal with similar
situations in the future. Risks should be identified, assessed and monitored on
an ongoing firm-wide and individual entity basis
Experience Range:
4-8 years of experience in Cybersecurity & Risk Compliance Domain in areas
including and limited to: System Security, Network Security , SOC, Risk &
Compliance Management
Technical Expertise:
● Auditing experience in ISO-27001, SOX, NIST, PCI-DSS
● Experience with AWS Security and Compliance.
● Prior experience in the Banking and Financial domain is nice to have.
● Proven experience in Endpoint Security, Network Security, SIEM,SOC
Advanced security tools – SOAR platform, Vulnerability Management, SIEM
● Experience building Threat Modeling practice
● Strong communication skills
About Us
We help our customers to Go Digital at 3x Less Cost and 3x Less Time!
appZUI nGage, our App-as-Service platform, accelerates the digital idea to profit journey. Serving more than 250K consumers in US, UK, Switzerland, Australia, India and other geographies with several exciting digital transformations.
Know more:http://bit.ly/az-godigital">http://bit.ly/az-godigital
Job Description
Role: Senior Automation Tester
Responsibilities:
- Design, develop and deliver various digital product test automation solutions
- Mentor and develop various team members
Skills & Capabilities:
- Structured business system analysis
- Data/metrics driven goal
- Test driven development
- Excellent communication - both written and oral
- Automation testing
- UI - Selenium, Appium
- API - JMeter
- Load testing - Docker based multi load instances of JMeter
- Gherkins & Cucumber
- Web, API and/or Mobile testing experience in BDD frameworks
What you can expect from us:
- Product engineering culture: hypothesis-develop-test-evolve
- Failures are part of learning and growing
- Organization structure and processes to maximize creativity and openness
- Success is about 5 WINS: Customer, Employee, Supplier, Society and Investor
Selection process
- Written test - online (45-60min) - covering fundamentals of software, hardware, networking, puzzles etc
- Hands on challenge (4-6hrs) -Hands on coding challenge to test the problem solving and implementation skills
- Face to face (video call) discussion
Go Programming (Golang)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon