Responsibilities
- Industry and prospective customer research for generating new Leads.
- Maintain lead data in Google Sheets and CRM and ensure they are updated.
- Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.
- Help with coordination, scheduling, and pre-call research for prospect calls.
- Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as part of the process.
- Work on the creation of campaign messaging and suggest improvements when needed.
- Assist the team in analysing and exploring improvements to the sales process.
- Ensure all active leads and opportunities details are present in the CRM and update them regularly.
- Ensure relevant reports are generated on an ongoing basis and with high accuracy.
- Knowledge of B2B markets in North America, Canada, Europe, and APAC.
- Knowledge to use LinkedIn sales navigator and LinkedIn Premium to find B2B contacts.
Skills required
- Inside Sales experience within a technology industry is required.
- Strong business communication skills - verbal and written.
- Someone who is not afraid of putting in the work to make a difference.
- Should know CRM and Sales & Marketing automation software.
- Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs
- Working collaboratively in a team environment and should work independently.
- Developing and maintaining strong relationships.
- Self-starter who can work in a highly demanding environment.
- Ability to multitask on projects and commitments.
- Must have a strong inner drive and self-discipline.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description:
As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.
Key Responsibilities:
Issue Resolution:
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- Escalate complex issues to senior team members and follow up until resolved.
- Document customer issues and solutions for reference.
Customer Assistance:
- Guide users on how to navigate the platform and resolve common issues.
- Provide proactive assistance to improve user experience.
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- Assist in identifying common issues and suggest solutions to enhance support processes.
- Collect feedback from customers and share it with relevant teams.
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- Opportunity to work in a collaborative and innovative work environment.
- Certificate of Internship upon completion.
- Mentorship from experienced professionals.
- Opportunity for a full-time role based on performance.
How to Apply:
If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.
We look forward to welcoming a motivated and enthusiastic intern to our team!
Thanks & Regards,
Yamini Patel
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon