Inside Sales Rep

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Title: Business Development Manager (Female Preferred) 

Exp: 3-5 Years

CTC: up to 8 LPA

Key Responsibilities:

• Identify and evaluate new business opportunities and market segments.

• Develop and implement strategies to increase revenue and market share.

• Conduct market research to understand industry trends and customer needs.

• Drive sales efforts and lead the sales team to achieve targets.

• Build and maintain strong relationships with key clients and stakeholders.

• Develop and execute sales plans, proposals, and presentations.

• Identify potential partners and alliances to expand business reach.

• Negotiate and manage partnerships, ensuring mutual benefit and alignment with business goals.

• Collaborate with partners to develop joint business plans and initiatives.

• Maintain and grow existing client relationships.

• Address client needs and concerns promptly and effectively.

• Ensure high levels of client satisfaction and retention.

• Contribute to the development of the company’s business strategy.

• Analyze business performance and provide insights for improvement.

• Prepare reports and presentations for senior management.

Qualifications:

• Master degree in Business Administration, Marketing, or a related field (MBA preferred).

• Proven experience (2+ years) in business development

• Experience in IT Product based sales.

Compensation:

• Competitive salary and performance-based incentives.

We are seeking a talented Android Native Kotlin Developer to join our team. As an Android Developer, you will be responsible for designing, developing, and maintaining high-quality Android applications using Kotlin. You will collaborate with cross-functional teams to deliver user-friendly and efficient mobile solutions that meet business objectives.

Key Responsibilities:

1. Design and develop Android applications using Kotlin, adhering to best practices and coding standards.
2. Collaborate with product managers, UI/UX designers, and backend developers to define and implement features.
3. Write clean, efficient, and maintainable code with proper documentation.
4. Conduct thorough testing and debugging of applications to ensure high quality and performance.
5. Optimize application performance and troubleshoot any issues that arise.
6. Stay up-to-date with the latest industry trends, tools, and technologies related to Android app development.
7. Participate in code reviews to ensure code quality and provide constructive feedback to team members.
8. Work in an Agile development environment, actively participating in sprint planning, stand-ups, and retrospectives.
9. Collaborate with QA engineers to ensure proper testing and delivery of bug-free applications.
10. Continuously improve development processes and contribute to the overall improvement of the Android development team.

Qualifications and Skills:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field.
2. Proven experience in Android app development using Kotlin.
3. Strong knowledge of Android SDK, Android Studio, and related development tools.
4. Solid understanding of object-oriented programming (OOP) principles.
5. Experience with RESTful APIs, JSON, and web services integration.
6. Proficient in version control systems such as Git.
7. Familiarity with agile development methodologies.
8. Strong problem-solving and analytical skills.
9. Excellent communication and collaboration abilities.
10. Ability to work effectively both independently and in a team environment.

Additional Preferred Skills:

1. Experience with Android Jetpack components (e.g., LiveData, ViewModel, Room, Navigation).
2. Knowledge of reactive programming using frameworks like RxJava or Kotlin Coroutines.
3. Familiarity with dependency injection frameworks like Dagger or Koin.
4. Understanding of Material Design guidelines and UI/UX principles.
5. Experience with automated testing frameworks like Espresso or JUnit.
6. Knowledge of software development best practices, including continuous integration and continuous deployment (CI/CD).
7. Prior experience working on large-scale mobile applications.

Duties And Responsibilities

Coding backend for a stock analysis platform in Nodejs. You don’t.t need any experience or understanding of stocks for this position.
Nodejs - candidate must have good experience working with Nodejs and have a deep understanding of space -time complexity for writing optimized code in typescript
Typescript- candidate must know typescript and have good experience with it.
MongoDB and PostgreSQL - candidate must have experience working with both technologies. understanding of both technologies and designing scalable and optimized database structures

Ruby on Rails Developer Responsibilities:
• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.
Ruby on Rails Developer Requirements:
• Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• Experience working with Ruby on Rails as well as libraries like Resque and RSpec.
• Ability to write clean Ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Experience with AngularJS or BackboneJS.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.

• Databases- MongoDb, Postgres. 

About Paytail: 

We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI's across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.

Why Paytail:

Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.

Feedback driven Culture: - Feedback is the breakfast for the champions- and thus we believe feedback helps people & organization improve.

Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.

Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or do you have some concerns about your work? Feel free to talk to the leadership.

Skills, Responsibilities & Requirements:

- Identify qualified prospects and navigate company structures to identify decision- makers. 

- Use a combination of outreach mechanisms to nurture leads (Call, Email, Marketing automation tools like Outreach, LinkedIn InMail, Lusha etc.) 

- Tie up leads that will turn into the business through persistence. 

- Learn, leverage, and help evolve our demand generation process. 

- Generate appointments/meetings by means of proactive outbound prospecting 

- Work directly with sales and marketing to discover opportunities from leads. 

- Previous experience working with SAAS/Software Product/Fintech Companies is plus.

Location: Gurgaon/Gurugram