Information Security Consultant

Strong AI/ML Engineer Profile

Mandatory (Experience) : Must have 3+ years of experience in software engineering with atleast 1+ years in GenAI application development and production deployment

Mandatory (GenAI Application Development): Must have proven experience building GenAI applications covering RAG pipelines, multi-agent systems, Text2SQL, and fine-tuning

Mandatory (Production GenAI Deployment): Must have expertise deploying production-grade GenAI applications including model evaluation, optimisation, and ownership of full production rollouts

Mandatory (ML & Data Science Tooling): Must have strong hands-on experience with core ML and data science tools including pandas, scikit-learn, and PyTorch

Mandatory (Cloud ML Infrastructure): Must have experience building and deploying production-grade ML workloads on at least one of AWS, Azure, or GCP

Mandatory (Communication): Must have strong English communication skills with the ability to work across time zones and collaborate cross-functionally with product, engineering, and business stakeholders

Mandatory (Note 1) : Role is Hybrid, WFH flexibility as well upto 6 days a month

Mandatory (Note 2) : CTC is inclusive of 10% variable

Mandatory (Note 3): Candidates should be available to join within May 31st or June first week max

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Title - MERN Stack Developer

Experience Range – 3 to 6 Years

Location- Mumbai (Andheri East)

Mode- 5 Days working from office

Some specific Requirements:

• You have prior experience developing and working on consumer-facing web/app products
• Hands-on experience in JavaScript. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
• Expertise in Node.JS and Experience in at least one of the following frameworks - Express.js, Koa.js, Socket.io .
• Good knowledge of async programming using Callbacks, Promises, and Async/Await
• Hands-on experience with Frontend codebases using HTML, CSS, and AJAX
• Working knowledge of MongoDB, Redis, MySQL
• Good understanding of Data Structures, Algorithms, and Operating Systems
• You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience with Frontend Stack would be added advantage (HTML, CSS)
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources
• Experience in Vue.js would be plus

Introduction:

Reconect.ai is a cutting-edge technology company headquartered in Bengaluru, pioneering the use of advanced AI to transform the debt collection industry. Our B2B SaaS platform leverages AI-driven strategies to streamline the entire debt collection process, enhancing operational efficiency and customer experience for financial institutions.

We are looking for a highly motivated and ambitious Sales Development Representative (SDR) with 3+ years of experience in SaaS sales. The SDR will play a crucial role in driving our sales growth and expanding our market presence by generating qualified leads and nurturing prospects through the early stages of the sales funnel.

Key Responsibilities:

• Conduct targeted outbound prospecting efforts to identify and qualify leads through multiple channels, including cold calling, email campaigns, LinkedIn outreach, and industry events.
• Research and identify key decision-makers within financial institutions; understand their pain points and business objectives related to customer engagement, automation, and digital transformation.
• Engage prospects in meaningful conversations to uncover specific challenges and position Reconect.ai’s solutions as the right fit.
• Collaborate closely with the sales team to ensure smooth handoff of qualified leads and maintain strong pipeline momentum.
• Conduct timely follow-ups with leads, schedule appointments, and coordinate meetings between prospects and the sales team.
• Actively participate in sales meetings, contribute insights to sales strategies, and share feedback from prospects to help refine product positioning and marketing initiatives.

Qualifications

• 3+ years of experience in SaaS sales or a similar role, preferably in debt collection, banking, and financial services.
• Proven track record of achieving or exceeding sales targets and generating qualified leads.
• Strong communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with prospects.
• Excellent phone etiquette and active listening skills to understand customer needs and tailor messaging accordingly.
• Self-motivated and driven to succeed, with a competitive mindset and the ability to thrive in a fast-paced sales environment.
• Familiarity with CRM software and sales tools is a plus.
• Solid organizational and time management skills to prioritize tasks and manage multiple leads effectively.

Why Join Us?

• Be part of a fast-growing AI company transforming the debt collection space.
• Work with a collaborative and driven team that values innovation and growth.
• Gain exposure to leading-edge AI and SaaS solutions that are redefining customer engagement.

Collaborate with clients and internal teams to develop appropriate solutions

• Brainstorm with team members and prove the ability to think on the fly.

Requirements

• Core Java

• Spring Boot, Spring Rest, Spring Data

• Testing framework - Junit, Mockito

• Experience in deploying applications on one of public cloud preferably Microsoft Azure. (Other

- AWS or Google Cloud)

• Experience in one of messaging platform preferably Kafka (Other - Rabbitmq or Active MQ)

• Docker

• Kubernetes

• Others – Linux, Git, Maven, CI/CD pipeline

• Experience in working with Agile teams

Good To Have

• Git (6+ years of experience)

• Develop test cases, conduct SIT, load test, and tune the performance of systems to meet

acceptance criteria.

• Perform and manage stages of the SCRUM and participate in the systems review with Project

Lead/Manager.

• Experience in the development of cloud-native applications is an added advantage.

• Experience working in Agile teams

What We Offer

• National and International Business Trips (if there is an opportunity)

• Culture of Knowledge Sharing and Training

• Modern & lively working environment

• Opportunity to write books, participate in conferences

• International assignment