Inside Sales executives sell products and services for their company over the phone. They also manage client accounts and maintain relationships, all through taking and making phone calls. Telesales can be classified as:

Inbound Telesales: Takes place when a potential customer/client calls the company enquiring about their products/services. Inbound telesales are designed to cater to customer responses to company's promotional/ advertising campaigns. Technical support executives also fall under this category if they do cross selling.
Outbound Telesales: takes place when a telesales executive proactively initiates a call to a prospective customer. These calls can be for existing customers for cross-selling / up-selling new product/service offerings or for new customer acquisition.

Telesales executives can be hired for both B2C (Business to Consumer) or B2B (Business to Business) selling. Depending on the company's offering, target audience and geography, the skills and attributes required for the Telesales job would differ. For example, a company with mostly B2B international clients would need the candidate to be fluent in English, while for another company with B2C client or regional customers, knowledge of local language would be more important than English.

The Job Role and Responsibilities

A telesales executive is generally a part of the company's sales team and his/her primary job is to sell. Telesales executives have set targets and strategies by their team supervisor. They would mostly be calling a prospective client and persuading them to either purchase/trial a product/service, or accept a visit from another sales team member. Telesales executives must have a clear understanding of the product/service they are selling and should be able to negotiate well.

Competencies and Skills Required

A telesales executive is required to interact with customers for most part of his/her day and so good communication skills are a must. He/she must be able to plan the number of fresh/follow-up calls he/she has to do in order to meet targets. The job also requires good selling and persuading skills and also a thorough understanding of the company's offerings. The major skills and competencies that employers look for are:

Good spoken and written language skills
Ability to plan and execute
Ability to persuade and negotiate
Ability to work under stress
Ability to work as a team

Inbound Telesales: Takes place when a potential customer/client calls the company enquiring about their products/services. Inbound telesales are designed to cater to customer responses to company's promotional/ advertising campaigns. Technical support executives also fall under this category if they do cross selling.
Outbound Telesales: takes place when a telesales executive proactively initiates a call to a prospective customer. These calls can be for existing customers for cross-selling / up-selling new product/service offerings or for new customer acquisition.

The Job Role and Responsibilities

Competencies and Skills Required

Good spoken and written language skills
Ability to plan and execute
Ability to persuade and negotiate
Ability to work under stress
Ability to work as a team

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About Techjockey Infotech PvtLtd

Founded :

2016

Type :

Product

Size :

100-500

Stage :

Profitable

About

The technology automation of SMBs & SMEs is on the rise. With customer's need to manage their sales along with getting productivity out of the Dev Team, Techjockey offers all software under a single roof. Started in 2016, Akash & Arjun started Techjockey.com with a focus on enabling any and every business to easily adapt to technology. With Techjockey.com software buying is not a hassle anymore. One can quickly browse through 600 different software categories, filter down from 5900 software options, and make an online purchase right away. However, with comparison features and software options to choose from, you are likely to be spoilt for choices! Techjockey has been the trusted software vendor of 7500 plus B2B IT buyers. And not just customers but Techjockey is also premium partners with brands like Microsoft – Gold & CSP Partner, Adobe – Gold Reseller, Dell – Titanium Partner, HPE – Platinum Partner, IBM – Gold Partner, Vmware – Premier Partner, Red Hat, and many others.

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