Inside Sales executives sell products and services for their company over the phone. They also manage client accounts and maintain relationships, all through taking and making phone calls. Telesales can be classified as:
- Inbound Telesales: Takes place when a potential customer/client calls the company enquiring about their products/services. Inbound telesales are designed to cater to customer responses to company's promotional/ advertising campaigns. Technical support executives also fall under this category if they do cross selling.
- Outbound Telesales: takes place when a telesales executive proactively initiates a call to a prospective customer. These calls can be for existing customers for cross-selling / up-selling new product/service offerings or for new customer acquisition.
Telesales executives can be hired for both B2C (Business to Consumer) or B2B (Business to Business) selling. Depending on the company's offering, target audience and geography, the skills and attributes required for the Telesales job would differ. For example, a company with mostly B2B international clients would need the candidate to be fluent in English, while for another company with B2C client or regional customers, knowledge of local language would be more important than English.
The Job Role and Responsibilities
A telesales executive is generally a part of the company's sales team and his/her primary job is to sell. Telesales executives have set targets and strategies by their team supervisor. They would mostly be calling a prospective client and persuading them to either purchase/trial a product/service, or accept a visit from another sales team member. Telesales executives must have a clear understanding of the product/service they are selling and should be able to negotiate well.
Competencies and Skills Required
A telesales executive is required to interact with customers for most part of his/her day and so good communication skills are a must. He/she must be able to plan the number of fresh/follow-up calls he/she has to do in order to meet targets. The job also requires good selling and persuading skills and also a thorough understanding of the company's offerings. The major skills and competencies that employers look for are:
- Good spoken and written language skills
- Ability to plan and execute
- Ability to persuade and negotiate
- Ability to work under stress
- Ability to work as a team
Shubham Vishwakarma
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Work Mode: Work From Office
Location: Gurugram, Haryana
Key Details
Shift: Rotational (Male & Female)
Salary: Up to ₹34,000 CTC
Qualification: Graduate / Undergraduate
Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)
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Job Description
We are looking for you!
You are a team player, get-it-done person, intellectually curious, customer focused, self-motivated, responsible individual who can work under pressure with a positive attitude. You have the zeal to think differently, understand that career is a journey and make the choices right. You must have experience in creating visually compelling designs that effectively communicate our message and engage our target audience. Ideal candidates would be someone who is creative, proactive, go getter and motivated to look for ways to add value to job accomplishments.
You have excellent verbal and written communication skills with the ability to craft compelling UI creatives, visually compelling designs that effectively communicate our message and engage our target audience. You are self-motivated with a strong work ethic, positive attitude, and demeanor, enthusiastic when embracing new challenges, able to multitask and prioritize (good time management skills), willingness to learn new technology/methodologies, adaptable and flexible when new products are assigned. You prefer to work independently with less or no supervision. You are process oriented, have a methodical approach and demonstrate quality first approach and preferably who have worked in a result-oriented product marketing team(s).
Requirements
What youll do
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- Implementation: Lead the implementation of Informatica MDM solutions, including configuration, customization, and integration with existing systems.
- Data Modeling: Design and implement data models to support MDM initiatives, ensuring data integrity, accuracy, and consistency across systems.
- Data Quality Management: Implement Informatica Data Quality (IDQ) processes and workflows to improve data quality and ensure compliance with organizational standards.
- Integration: Integrate Informatica MDM solutions with other enterprise systems, such as CRM, ERP, and BI platforms, to facilitate seamless data exchange and interoperability.
- Customization: Develop custom components, workflows, and extensions to extend the functionality of Informatica MDM and meet specific business requirements.
- Data Governance: Establish data governance policies, standards, and best practices to govern the use, management, and quality of master data within the organization.
- Documentation: Prepare comprehensive documentation, including solution designs, technical specifications, user guides, and training materials, to support the implementation and maintenance of Informatica MDM solutions.
- Testing and Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the reliability, scalability, and performance of Informatica MDM solutions.
- Training and Support: Provide training and support to end-users, administrators, and stakeholders to ensure successful adoption and utilization of Informatica MDM solutions.
What you’ll bring
- Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
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Benefits
1. Culture:
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- Open Office Floor Plan: Fosters a collaborative and interactive work environment.
- Flexible Working Hours: Allows employees to have flexibility in their work schedules.
- Employee Referral Bonus: Rewards employees for referring qualified candidates.
- Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.
2. Inclusivity and Diversity:
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- Mandatory POSH training: Promotes a safe and respectful work environment.
3. Health Insurance and Wellness Benefits:
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- Health Insurance: Provides coverage for medical expenses.
- Disability Insurance: Offers financial support in case of disability.
4. Child Care & Parental Leave Benefits:
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- Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
- Family Medical Leave: Offers leave for employees to take care of family members' medical needs.
5. Perks and Time-Off Benefits:
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- Gratuity: Provides a monetary benefit as a token of appreciation.
- Provident Fund: Helps employees save for retirement.
- Generous PTO: Offers more than the industry standard for paid time off.
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- Paid holidays: Gives employees paid time off for designated holidays.
- Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.
6. Professional Development Benefits:
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- Mentorship Program: Offers guidance and support from experienced professionals.
- Job Training: Provides training to enhance job-related skills.
- Professional Certification Reimbursements: Assists employees in obtaining professional certifications.
- Promote from Within: Encourages internal growth and advancement opportunities.
About company
Who we are
Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Co-founded by Wharton Business School Aluminous, Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.
Awards and Recognitions
Kanerika has won several awards over the years, including:
- Best Place to Work 2022 by Great Place to Work
- Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today
- Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture
- Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.
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We are a Tech Holding Company and our portfolio companies generate millions in revenue. What is unique about FirstPrinciples is that most of our companies remain controlled and majority owned by First Principles and its team members rather than by external investors. We are proud that our design team builds world class products from India. https://firstprinciples.io/">https://firstprinciples.io/Job Description:
We at First Principles are looking for a trustworthy and proactive WordPress Developer with minimum 3 years of Web Development experience.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon