Senior Customer Service Manager

The requirements are as follows:

1) Familiar with the the Django REST API Framework.

2) Experience with the FAST API framework will be a plus

3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )

4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus

5) Experience with any ML library will be a plus.

6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.

7) Familiar with basic code patterns like MVC.

8) Grasp on basic data structures.

You can contact me on nine three one six one two zero one three two

Job description

Role & responsibilities:

 At least 2-year of experience as a Remote Support Technician or similar role.

 Bachelor or Diploma degree in Information Technology, Computer Science or equivalent.

 Remote Support Technician in technical support. Similar Iyogi & Quattro Will Be Preferred.

 Ability to work under pressure & ability to prioritize tasks based on urgency and importance

 Motivation to learn new skills and technologies.

 Good understanding of Outlook Installation, Printer Troubleshooting Similar Troubleshooting Process

 Understanding Windows, Macintosh.

 Good time-management skills & Great interpersonal and communication skills.

Preferred candidate profile: Experience in Remote Support US Process, Must Have Experience in Voice Process.

Job Description:

An Assistant Engineer works as part of an engineering team to support various aspects of production, design, quality control, and maintenance. They are involved in project planning, process improvement, equipment maintenance, and troubleshooting. The role also includes monitoring safety regulations, analyzing test results, and ensuring compliance with industry standards.

Key Responsibilities:

1. Technical Support & Project Assistance

• Assist senior engineers in project design, execution, and troubleshooting.
• Conduct research, collect data, and prepare technical reports.
• Participate in product development and testing processes.

1. Production & Process Optimization

• Monitor production activities and ensure smooth operation.
• Identify inefficiencies and propose process improvements.
• Coordinate with production teams to maintain workflow efficiency.

1. Quality Control & Assurance

• Conduct quality checks and inspections of materials, components, and finished products.
• Ensure products meet industry and regulatory standards.
• Assist in root cause analysis and corrective action implementation.

1. Equipment Maintenance & Safety Compliance

• Ensure machines and tools are properly maintained.
• Follow safety protocols and assist in risk assessment.
• Train workers on the safe operation of equipment.

1. Documentation & Reporting

• Maintain records of production, quality tests, and project progress.
• Prepare reports for senior engineers and management.
• Assist in preparing SOPs (Standard Operating Procedures).

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

We are looking for a React JS/React-Native developer interested in building performant and pixel-perfect web applications. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both web and mobile platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes—ReactJS moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Build and deliver features end to end. (frontend and backend)

Skills

• Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Understanding of Firebase cloud functions, firestore and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

• Linux OS administrator
• Experience with WHM / Cpanel 
• Experience working on MS Azure.
• Experience with handling domain names and registrars 
• Experience with backups 
• Knowledge of cloud and dedicated computing
• Experience in setting up OS, Web server (Apache), App server (Tomcat) and its management
• Knowledge of Data security and have implemented OS security measures, deployment of security patches/ upgrades
• Knowledge of networking and cloud technologies
• Deployment of software releases, release management

Urgent Opening for Mobile Automation Testing with Value Labs
Kindly share your details;-
Total Experience:
Relevant Experience:
Current CTC:
Exp CTC:
Offer:
Notice Period:

JD:-• Well versed with Functional/Manual Testing and testing documentation
• SeeTest Automation/Appium Automation tool
• Must have Mobile Automation Experience
• Good communication skills and should be able to handle the projects independently 
• Should be flexible and ready to support when required and able to work in handshake model with onsite counter parts.
• Very good communication skills to take up Dev, client, and onsite communication.
• Ready API Automation Expertise
• JIRA Tool Experience
• Should be willing to learn new libraries and apply them in project quickly
• Willing to learn UI automation test frameworks                                              
• Should work on Shifts 2-11PM

Regards
Ajay Kumar(Kindly reach me at ajay.kumar@saivasystemdotcom)

Foodrik is looking to launch a range of tasty, fun and nutritious products for children. Seed funded, we are currently in stealth mode and at pre-launch stage with imminent commercial launch. 

We are looking for a motivated and passionate person to join the leadership team with equity ownership. 

You will be responsible for driving the digital footprint, establishing the brand identity and growing and managing sales through various platforms such as ecommerce marketplaces and our own website. 

Some of the key deliverables will include: 

• Build e-commerce, ambassador network, retailers, and D2C arm of the brand to drive businessgrowth while developing newer channels
• Drive impact of Brand through Digital activations
• Must have experience in Amazon Marketing Services (AMS) and Key account management withecommerce channels
• Plan and execute all digital marketing, including google ads, social media marketing withexpertise in Facebook and Instagram marketing, email marketing and display advertisingcampaign
• Designing innovative engagement strategies for the target customer base (e.g. gamification),
• Measure and report performance of all digital marketing campaigns, and assess against goals(ROI and KPIs)
• Manage CRM, customer feedback and data analytics
• Work closely with operations to ensure supply metrics are achieved and maintaining inventorylevels

Key candidate requirements are: 

• Relevant experience in the online food and beverage space is essential
• MBA is preferred
• Ability to multi task and willing to work across roles and functions
• Experience across online marketing channels, social media, affiliates, influencer marketing,display advertising, CRM & email marketing and gamification

You need to be entrepreneurial in mindset, outcome-oriented, and have a demonstrated track record of creating step-change growth for B2C business and driving online sales and digital engagement. 

The founder has piloted the project till now and wants to strengthen the leadership team to build growth momentum and get a motivated individual to lead the front-end of the business. The role will have the thrills and challenges that go with working in a startup, driving value, dealing with limited resources. 

If the role excites you and you are looking to work with a mix of fixed salary and equity ownership, get in touch with us

Job Description

Paytm is looking for hands-on technologists, who will be responsible for architecting & designing new age mobile & web 3.0 products at Paytm.

Key Responsibilities

 Incumbent will be architecting our futuristic mobile & web 3.0 products and choose the best

technologies, components and subsystems on different server side tech.

 Driving innovations in the product constantly to remain ahead of the curve.

 Serve as a thought leader and mentor on technical, architectural, design and related issues.

 Proactively identify architectural weaknesses and recommend appropriate solutions.

 Balance short-term versus long-term actions, strategic versus tactical requirements, while

continuing to move forward towards the strategic vision.

 Collaborate with cross functional teams to solve complex problems and building products

spanning across multiple teams to deliver end-to-end products & features.

 Estimates efforts, identify risks, devises and meets project schedules.

 Provide functional, design, and code reviews in related areas of expertise with-in team and

cross-team.

 Mentor / coach engineers to facilitate their development and provide technical leadership to

them. 

Skills required

 MS or BS/B.Tech in computer science or equivalent experience from top college.

 3+ years of strong software design/development experience in building massively large scale

distributed internet systems and products.

 Hands-on experience in Advanced Java/ Node.JS/other backend JavaScript

frameworks, MySQL/NoSQL, golang, etc.

 Excellent data structure & algorithm and problem solving skills.

 Experience and knowledge of open source tools & frameworks, broader cutting edge

technologies around server side development.

 Should be an active contributor to developer communities like Stackoverflow, Topcoder, Github,

Google Developer Groups (GDGs).

 Superior organization, communication, interpersonal and leadership skills.

 Must be a proven performer and team player that enjoy challenging assignments in a high-

energy, fast growing and start-up workplace.

 Must be a self-starter who can work well with minimal guidance and in fluid environment.