Senior Customer Service Manager

Location: Hyderabad (Hybrid)

At KnackLabs, the AI innovation arm of CAW Studios, we help enterprises transform their businesses through AI Agents, Voice AI, Enterprise Automation, and AI-native products.

Our team builds production-grade AI systems that solve real-world business problems using Large Language Models (LLMs), Agentic AI, and modern engineering practices.

If you're passionate about quality and excited to work on the next generation of AI-powered applications, we'd love to hear from you.

Key Responsibilities

● Understand business requirements and create effective test scenarios and test cases.

● Perform Functional, Regression, Integration, Smoke, Sanity, Exploratory, and UI testing.

● Execute end-to-end testing for web applications, APIs, and AI-powered features.

● Validate AI-based applications such as chatbots and LLM-powered workflows for expected behavior, accuracy, and usability.

● Perform API testing using Postman or Swagger.

● Identify, report, track, and verify defects using Jira or similar tools.

● Validate application data using basic SQL queries.

● Collaborate with developers, product managers, and AI engineers in Agile teams.

● Maintain test cases, test execution reports, and QA documentation.

● Participate in sprint planning, release validation, and QA reviews. Required Technical Skills

● Good understanding of SDLC, STLC, and software testing fundamentals.

● Knowledge of Functional, Regression, Integration, Smoke, Sanity, and Exploratory Testing.

● Hands-on experience with Postman for API testing.

● Familiarity with Jira or similar bug tracking tools.

● Basic knowledge of SQL, REST APIs, JSON, and HTTP methods.

● Understanding of Agile/Scrum methodologies.

● Exposure to Selenium, Cypress, or Playwright is an added advantage.

Basic AI Knowledge (Preferred)

● Basic understanding of Artificial Intelligence, Machine Learning, and Large Language Models (LLMs).

● Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar. ● Basic understanding of prompt-based applications and AI chatbots.

● Awareness of testing AI-generated responses for accuracy, consistency, and edge cases.

● Curiosity to learn and work on AI and Agentic AI applications. Qualifications & Skills

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● 0–2 years of experience in Manual Testing (internships, academic projects, or full-time experience).

● Strong analytical and problem-solving skills.

● Excellent attention to detail and documentation.

● Good verbal and written communication skills.

● Self-driven, collaborative, and eager to learn emerging technologies.

Good to Have Manual Testing

• API Testing • Postman • Jira • SQL • REST APIs • JSON • Agile • Selenium/Cypress (Basic) • AI & LLM Basics • ChatGPT/Gemini • Prompt Validation

Core responsibilities

•      Collaborate with product teams to more accurately define new features

•      Collaborate with UX in the building of a design system/component library

•      Ensure high performance of all systems developed

•      Aware of the relationship between development and business with a strong sense of ownership

•      Employ the latest techniques such as agile software development

•      Good knowledge of highly scalable server-side development

•      Basic working knowledge of Unix/Linux

•      Excellent problem solving and coding skills in Javascript (Angular/React)

•      Strong interpersonal, communication and analytical skills

•      Should have the ability to express their design ideas and thoughts

Job Brief

•      JavaScript and Typescript expertise with Angular Framework

.    Must have Monorepo experience with Nx from initial setup to CI/CD and maintenance. 

•      Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx

•      You enjoy working with new technologies, and are curious and energetic

•      Experience working with REST APIs

•       Good understanding about authentication and security

•      Create and maintain various unit and integration tests

•      You enjoy working in a creative and agile environment that moves fast

•      Ability and interest in providing mentorship to junior members of the team

•      Write high quality code and Conduct code reviews

•      Being resourceful and detail-oriented, along with being an outside the box thinker!

•      Experience being a great team player, who work collaborative, and brings a positive attitude

Job Summary
Digital Marketing Executive will work with the Marketing team and be responsible for :
a)To Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
b)Design, build and maintain our social media presence
c)Collaborate with internal teams to create landing pages and optimize user experience
d)Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and c
Responsibilities and Duties

• Reviewing and analyzing client sites for areas that can be improved and optimized

• Preparing detailed strategy reports
• Identifying powerful keywords to drive the most valuable traffic
• Running PPC campaigns
• Writing powerful calls-to-action to convert visitors
• Email Marketing , Social Media Marketing, Content writing
• Filling websites and other content with effective keywords
• Writing effective SEO content for blogs, websites and social media accounts
• Developing link building strategies>
• Analysing keywords and SEO techniques used by competitors
• Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
• Compiling and presenting SEO guidelines

  Qualifications and Skills
  Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  Experience in setting up and optimizing Google Adwords campaigns
  Working knowledge of HTML, CSS, and JavaScript development and constraints
  Strong analytical skills and data-driven thinking
  Up-to-date with the latest trends and best practices in online marketing and measurement

  • Prior experience in content marketing, content growth and SEO
  • Working knowledge of search engine optimization practices
  • Outstanding ability to think creatively, strategically , and identify and resolve problems
  • Excellent verbal and written communication skill
  • Ability to work within a team and independently
  • Familiarization Google analytics
  • Experience with website optimization tools
  • Strong organizational, time management, and analytical skills
  • Should be independently able to create & handle all social media activities like Linkedin, FB, Twitter, Instgram etc.
  • Should be able to create content for posts, write blogs on our services & be able to write case studies & white papers.

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

Stackera is a leading software consultancy seeking creative and skilled developers to join our fast-growing team. Our mission is to design and develop technology that improves the lives of its users while providing an exceptionally high level of service to our fintech clients.

We are looking for developers who want to be part of a fast-paced, dynamic environment, where everyone's opinions and efforts are valued. We hire outstanding professionals and give them the opportunity to thrive in a collaborative atmosphere that values learning, growth, and hard work.

If you have the desire to be a part of an exciting, challenging, and rapidly-growing software development consultancy, and if you are passionate about software development and creating the finest in fintech read below.

• Work as part of a team to build React Native iOS / Android applications
• Architect, build, and maintain excellent React Native applications with clean code.
• Implement pixel-perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party APIs.
• Write unit and integration tests.
• Release applications to the Apple and Google Play stores.
• Work with native modules when required.
• Work as part of a team, which will include other React Native developers, a project manager, QA professional, and a designer.
• Complete two-week sprints, and participate in sprint retrospectives and daily stand-ups.
• Assist with building estimates.
• Interface with clients via Flock, Slack, Zoom, and email.
• Track your time throughout the day.
• Work with modern tools including Jira, Trello, Slack, GitHub, Google Docs, etc.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise. Follow Stackera's detailed development process

Requirements:

• 1+ years of professional experience working with React Native.
• 2+ years of professional software development experience.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
• Ability to identify with the goals of our clients and dedicate yourself to delivering on the commitments you and your team make to them.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.
• A positive mindset and can-do attitude.
• Forensic attention to detail.
• English skills (ability to effectively communicate via written and spoken English).
• A passion for software development. It's not just your career, it's also your hobby. You're constantly striving to learn new things and improve. You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills current.
• You work well within a team environment and enjoy working in the office with your colleagues.

• Over 6 - 12 years of experience in software testing and test automation
• Minimum 2 years of experience working in agile projects
• In depth knowledge of test automation using Selenium
• Good knowledge in web service testing using Rest Assured
• Experience in development of test automation framework as Data driven/Keyword driven/Hybrid/POM. Should have developed 1 or more automation frameworks from scratch.
• Highly motivated, with a proven ability to work on own initiative within a challenging work environment.
• Strong team player with good organization, planning and leadership skills
• Excellent interpersonal skills, including oral/written communication & influencing skills
• Exceptional presentation, business writing and professional standards Good analytical, diagnostic and creative problem solving skills.
• Atleast one project experience in E-Commerce Domain.
• Must Have - Automation with Java, test framework, QA process & tools like Selenium, Jenkins, Maven, API testing, RESTAssured.
• Good to have Spring Boot.
• Good to have WebTestClient.