Senior Customer Service Manager

JOB DESCRIPTION:

Location: bangalore

Mode of Work : 3 days from Office

DSA(Collections, Hash maps, trees, Linkedlist and Arrays, etc), Core Oops concepts(Multithreading, Multi Processing, Polymorphism, Inheritance etc) Annotations in Spring and Spring boot, Java 8 Vital features, database Optimization, Microsevices and Rest API

• Design, develop, and maintain low-latency, high-performance enterprise applications using Core Java (Java 5.0 and above).
• Implement and integrate APIs using Spring Framework and Apache CXF.
• Build microservices-based architecture for scalable and distributed systems.
• Collaborate with cross-functional teams for high/low-level design, development, and deployment of software solutions.
• Optimize performance through efficient multithreading, memory management, and algorithm design.
• Ensure best coding practices, conduct code reviews, and perform unit/integration testing.
• Work with RDBMS (preferably Sybase) for backend data integration.
• Analyze complex business problems and deliver innovative technology solutions in the financial/trading domain.
• Work in Unix/Linux environments for deployment and troubleshooting.
• Angular and AWS must skill

Job Title: Business Development Executive (Inside Sales)

Experience : 1 - 2 years

Location : Madurai (On-site)

Key Responsibilities:

• Reach out to potential clients through calls, emails, from prospective clients.
• Explain company services clearly (thesis, research papers, journal publication, synopsis, etc.) and Work closely to understand client needs.
• Follow up with leads and convert them into clients.
• Maintain good relationships with existing clients.
• Meet monthly and quarterly business targets.
• Keep records of sales activities and prepare reports using CRM tools
• Suggest ideas to improve sales strategies and client satisfaction.

Skills Required:

• Strong communication and convincing skills.
• Good presentation and interpersonal skills.
• Target-oriented with a positive attitude.
• Proficiency in CRM tools & MS Office
• Ability to handle pressure and multitask.

Qualification & Experience:

• Education: Bachelor’s or Master's degree in Business, Marketing, or a related field.
• Experience: 1 - 2 years of experience in inside sales or customer service, preferably in the educational or research services sector.

What We Offer

• Attractive salary with performance-based incentives.
• Career growth opportunities in a fast-growing research and consulting company.
• Supportive and collaborative work environment.

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

1. Lead generation: Identifying potential customers through market research, networking & industry events.
2. Reaching out to prospect cold calls, Emails and other communication channels to qualify leads.
3. Building relationships with key decision makers & target companies
4. Preparing customised proposals & quotations based on customers’ requirements.
5. Negotiating pricing & contract terms to close deals.
6. Maintaining ongoing communications with existing clients to ensure satisfaction & loyalty.
7. Addressing customers' enquiries & resolving complaints promptly.
8. Track sales performance against targets, generate sales reports, and provide regular updates to management.
9. Strong communication and presentation skills.
10. Ability to work independently & as part of a Team.
11. Participating in exhibitions and conferences organized by the company & creating awareness of the products and services offered by the company.

• Minimum 5 years’ experience (Preferably in manufacturing packing machine industry)
• Qualifications: B.E (Mechanical engineering) / MBA (Sales & Marketing)

Job ID: RP1050

Job Location: Mumbai or Gurugram

Expected Joining: within a month

Job Requirement:

• 4 to 7 years of experience in the lending domain.
• Proficiency with selenium using Java or Python
• Proficiency in Linux, network database, distributed system.
• Develop test plans, identify quality risks and propose reasonable solutions
• Organize and execute test tasks

About Us:

Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor, and Microsoft Gold Certified Partner.

• 7 - 10 years of relevant Business Development for product and services companies targeting Analytics / IT sales /staffing Technology companies.
• Must have generated a minimum of $1-2M revenue in the last 12 months
• Experience in North American Market Lead Generation is mandatory