Senior Customer Service Manager

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

We are seeking a Cloud Architect for a Geocode Service Center Modernization Assessment and Implementation project. The primary objectives of the project are to migrate the legacy Geocode Service Center to a cloud-based solution. Initial efforts will be leading Assessments and Design efforts and ultimately, implementation of approved design.

Responsibilties:

• System Design and Architecture: Design and develop scalable, cloud-based geocoding systems that meet business requirements.
• Integration: Integrate geocoding services with existing cloud infrastructure and applications.
• Performance Optimization: Optimize system performance, ensuring high availability, reliability, and efficiency.
• Security: Implement robust security measures to protect geospatial data and ensure compliance with industry standards.
• Collaboration: Work closely with data scientists, developers, and other stakeholders to understand requirements and deliver solutions.
• Innovation: Stay updated with the latest trends and technologies in cloud computing and geospatial analysis to drive innovation.
• Documentation: Create and maintain comprehensive documentation for system architecture, processes, and configurations.​

Requirements:

• Educational Background: Bachelor’s or Master’s degree in Computer Science, Information Technology, Geography, or a related field.
• Technical Proficiency: Extensive experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and geocoding tools like Precisely, ESRI etc.
• Programming Skills: Proficiency in programming languages such as Python, Java, or C#.
• Analytical Skills: Strong analytical and problem-solving skills to design efficient geocoding systems.
• Experience: Proven experience in designing and implementing cloud-based solutions, preferably with a focus on geospatial data.
• Communication Skills: Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Certifications: Relevant certifications in cloud computing (e.g., AWS Certified Solutions Architect) and geospatial technologies are a plus.​

Benefits:

• Work Location: Remote
• 5 days working​

You can apply directly through the link:https://zrec.in/il0hc?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Preferring candidates from Ahmedabad / Bangalore specifically!

Thence is searching for a highly skilled and motivated individual who is enterprising and eager to make a significant impact in the service space by enabling exceptional products. The ideal candidate should have a robust technical background, outstanding leadership skills, and a proven track record of managing complex technical projects. Moreover, this role includes consideration for a Partner role after completing one year with Thence, accompanied by sizeable equity.

Reporting directly to the COO, you will have the opportunity to shape the direction of the company's growth by delivering digital products to clients across various verticals like healthcare, hospitality, manufacturing, etc.

If you are a motivated individual with a passion for driving business growth and creating lasting client partnerships, we encourage you to apply for this exciting opportunity to join our dynamic team at Thence.

Duties & Responsibilities

• Developing digital products, applications and minimum viable product (MVP), including defining the overall architecture and system design to meet business requirements.
• Enabling our client to select the appropriate technology stack, considering factors such as scalability, performance, security and maintainability.
• Designing and configuring the infrastructure to support the software application.
• Choosing the development toolkit, frameworks and libraries best suited based on business and project's needs.
• Crafting and executing database designs, ensuring data integrity, performance and scalability.
• Enhancing and optimising application architecture to improve efficiency, reliability, and scalability.
• Ensuring application scalability to handle increased user loads and data volumes effectively.
• Upholding quality assurance standards through code reviews, testing and continuous integration practices.
• Ensuring IP security by implementing robust authentication, authorisation and encryption mechanisms.
• Exploring and integrating new technologies to enhance the software's capabilities and keep it up-to-date with industry trends.
• Developing the startup's strategic resource allocation plan, including budgeting for technology investments and staffing needs.
• Ensuring efficient utilisation of technologies by optimising resource allocation and minimising waste.
• Assessing and integrating new systems and infrastructure to support the evolving needs of the organization.
• Deliver digital products to clients across various verticals, including healthcare, Fintech, hospitality, manufacturing, etc.
• Building, attracting and mentoring talented developers to foster a culture of learning, innovation and collaboration within the team.
• Collaborating closely with the sales team to ensure effective communication and strategic positioning of technology solutions, while continuously refining sales pitch strategies based on feedback and market trends to maximize success rates and drive revenue growth.
• Defining, managing and evaluating team members based on goals and performance metrics, providing status updates to the leadership team on a bi-weekly basis.
• Identifying process gaps and development inefficiencies within the organisation and defining and driving Standard Operating Procedures (SOPs) to address these gaps effectively.
• Generate business opportunities from existing clients and collaborate with the business team to convert new business.
• Work towards achieving annual and quarterly revenue targets.

Skills Required

• Strong business acumen, with the ability to make strategic decisions and take ownership of account growth, revenue and outcomes.
• Strong technical background with experience in managing complex technical projects encompassing diverse realms such as Web, Mobile, Applications (Apps), Augmented Reality/Virtual Reality (AR/VR), Artificial Intelligence (AI), and Machine Learning (ML).
• Extensive experience in establishing and refining processes and Standard Operating Procedures (SOPs) aimed at measuring and enhancing the quality and efficiency of development capabilities. This includes implementing frameworks to assess performance metrics, optimise workflows and drive continuous improvement across the development lifecycle.
• Excellent leadership skills and the ability to inspire and motivate teams.
• Proven track record of driving business growth and creating lasting client partnerships.
• Enterprising and adept at handling clients effectively.

Qualifications

The ideal candidate will be an inspiring and confident team player with:

• Bachelor's or Master's degree in Computer Science, Engineering or related field and/or significant relevant work experience
• Minimum of 4+ years of proven agency experience in software development projects.
• Experience in leading a team of highly skilled developers, engineers, and testers
• working on multiple client projects
• Experience managing products and projects, and delivering large scale technical solutions on time and on budget
• Excellent communication, interpersonal, and negotiation skills, with a track record of managing stakeholder expectations effectively.
• Familiarity with Agile methodologies and project management tools
• Experience with cloud-based technologies and infrastructure, microservices, and serverless architecture

Additional Opportunities:

After completing one year with Thence, high-performing individuals will be considered for a Partner role, with the potential for substantial equity ownership in the company.

Requirements:

● Understanding our data sets and how to bring them together.

● Working with our engineering team to support custom solutions offered to the product development.

● Filling the gap between development, engineering and data ops.

● Creating, maintaining and documenting scripts to support ongoing custom solutions.

● Excellent organizational skills, including attention to precise details

● Strong multitasking skills and ability to work in a fast-paced environment

● 5+ years experience with Python to develop scripts.

● Know your way around RESTFUL APIs.[Able to integrate not necessary to publish]

● You are familiar with pulling and pushing files from SFTP and AWS S3.

● Experience with any Cloud solutions including GCP / AWS / OCI / Azure.

● Familiarity with SQL programming to query and transform data from relational Databases.

● Familiarity to work with Linux (and Linux work environment).

● Excellent written and verbal communication skills

● Extracting, transforming, and loading data into internal databases and Hadoop

● Optimizing our new and existing data pipelines for speed and reliability

● Deploying product build and product improvements

● Documenting and managing multiple repositories of code

● Experience with SQL and NoSQL databases (Casendra, MySQL)

● Hands-on experience in data pipelining and ETL. (Any of these frameworks/tools: Hadoop, BigQuery,

RedShift, Athena)

● Hands-on experience in AirFlow

● Understanding of best practices, common coding patterns and good practices around

● storing, partitioning, warehousing and indexing of data

● Experience in reading the data from Kafka topic (both live stream and offline)

● Experience in PySpark and Data frames

Responsibilities:

You’ll

● Collaborating across an agile team to continuously design, iterate, and develop big data systems.

● Extracting, transforming, and loading data into internal databases.

● Optimizing our new and existing data pipelines for speed and reliability.

● Deploying new products and product improvements.

● Documenting and managing multiple repositories of code.

AD Skills: 

• Implementing Active Directory Infrastructure  
• Expertise on Windows Infrastructure components integration like DNS, DHCP etc. 
• Assess Domain Controllers, Domain Architecture, Centralized Migrations, GPO Designs, Windows DNS/DHCP Management and Forest Level Trust Architecture 
• Cloud Service integration with Active Directory including Amazon Web Services and Azure Active Directory Services 
• Multi Forest/Domain Active Directory and DNS migration 
• In depth knowledge of AD Site Topology, OU’s Structure, Group Policies, NTP, LDAP and implementation and AD components 
• Good knowledge on AD Security and identity principals 
• Strong integration experience of ADFS and integration with the on-prem Active Directory 

• Implementing Digital Marketing activities to enhance the Fanztar community.
• Learning different Email/WhatsApp marketing activities and executing the same.
• Increasing Brand Awareness in your institution.
• Providing support assistance for customer queries.

Requirements:

• Required experience of 3 to 8 years

• Required Skill Set: Core Java, Java 8, Spring, Spring Boot, Database, Unit Testing & Rest API.

• Good to have Microservices

• Familiarity with concepts of MVC, JDBC, and RESTful

• You will be responsible to perform- requirement analysis, high-level design, coding, unit testing, and general quality assurance of the web applications

• Knack for writing clean, readable Java code

• Understanding fundamental design principles behind a scalable application

• Good to have knowledge of Spring Security, and JPA

Responsibilities:

• Designing and implementing Java-based applications.

• Analyzing user requirements to inform application design.

• Defining application objectives and functionality.

• Aligning application design with business goals.

• Developing and testing software.

• Debugging and resolving technical problems that arise.

• Producing detailed design documentation.

• Recommending changes to existing Java infrastructure.

• Developing multimedia applications.

• Company is developing cutting-edge technology and you will be working on a patented technology in a challenging environment with industry veterans and highly talented engineers
• Company is in an explosive growth path and now is the right time to ride-along and experience the growth from a startup to an iconic large company