Cutshort logo
Leaf Soft Pvt Ltd logo
Senior Customer Service Manager
Senior Customer Service Manager
Leaf Soft Pvt Ltd's logo

Senior Customer Service Manager

Naresh Reddy's profile picture
Posted by Naresh Reddy
3 - 4 yrs
₹3L - ₹4L / yr
Bengaluru (Bangalore)
Skills
multi-tasking
Excellent communication skills
handles pressure
able to lead a team
Job Description • Explain and help the customer how to set up the app and sell online platforms such as Facebook, WhatsApp etc… • Take care of all the customer service queries which includes- Resolves the problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Answer calls professionally to provide information about the app, obtain details of complaints. • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Need to create the standards and customer service guide and needs to analyse regularly, how it is performing and make changes if needed. Skills Required: • Minimum 3 years of experience in customer service • Good communications skills • Ability to listen and active problem solving skills • Good interpersonal skills • Ability to handle pressure. • Should be fluent in Hindi and English. (Knowing any south language is an advantage) • Ability to stay calm and reply to customer queries • Good Management Skills. • Able to manage multi tasks at a time • Should be a hard worker
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Leaf Soft Pvt Ltd

Founded :
2016
Type :
Products & Services
Size :
20-100
Stage :
Raised funding

About

Teamleaf Software Private Limited

Teamleaf Software Private Limited is a mobile Internet company focusing on Indian C2C e-commerce market. We have an online shopping app named ForeverShop. The app is doing well in the market, at the same time the brand value and downloads have been growing constantly.  The app is an advance technology platform with a goal to assists millions of small/individual merchants in India to pursue their dreams of owning a free online shop. The app is hassle free and commission free. We have a dedicated team of marketing, design and development experts in India and China who are working together for the sole purpose of making the customer and seller experience the best. With the power of social network, SAAS tools, big data, and artificial intelligence, we help our customers to build the business network and transform their business grows vastly.

The Team has been consistently coming up with lot of creative new features to address the unmet needs of Indian sellers. We believe using our talents, global vision, with new technology we not only innovate the retail business in India by ourselves but also with you.

 

Why joining us:

  1. A Startup which is growing rapidly and the business Model has been proved so successful globally including China, US and other countries.
  2. Teamleaf Software Private Limited is a Coolest Startup, and has a very strong team with lot of experience and great co-founders and also raised funds from great Investors.
  3. Join us, enjoy your work while learning and grow together with our team and whole company.
  4. Find your strength, and realize you’re potential. We will help you to find his/her unique strengths, make growth plan with the company. Training and learning are provided regularly.
  5. We have a mixed culture of India, China, and U.S to let people exchange views and beliefs openly. You can learn a lot of things across different culture people.
Read more

Connect with the team

Profile picture
Naresh Reddy

Company social profiles

N/A

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Bengaluru (Bangalore)
4 - 8 yrs
Best in industry
Cisco Certified Network Associate (CCNA)
CCNP
Routing & Switching
EIGRP
SolarWinds
+4 more

Job Title: Network Engineer


Job Summary:

The Network Engineer will design, implement, and manage various network solutions to ensure the smooth operation, security, and efficiency of the organization's IT infrastructure. This role requires a deep understanding of network architecture, protocols, and security.


Key Responsibilities:

  • Network Design and Implementation:
  • Design and deploy functional networks (LAN, WAN, WLAN, VLAN, VPN).
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).


Network Maintenance and Monitoring:

  • Monitor network performance and ensure system availability and reliability.
  • Use tools to monitor network performance, troubleshoot network issues, and optimize network performance.


Security Management:

  • Implement and manage network security measures (e.g., firewalls, intrusion detection systems).
  • Regularly update network security measures to protect against vulnerabilities and cyber threats.


Technical Support:

  • Provide technical support to users and resolve network issues.
  • Liaise with vendors and other IT personnel for problem resolution.


Documentation and Reporting:

  • Maintain comprehensive documentation of the network configurations, including network diagrams and operational procedures.
  • Prepare and maintain network reports and logs.


Network Upgrades and Scalability:

  • Plan and execute network upgrades and expansions to support the organization's growth.
  • Evaluate new network technologies and make recommendations for enhancements.


Compliance and Standards:

  • Ensure network configurations comply with industry standards and best practices.
  • Adhere to regulatory requirements related to network management.


Required Skills and Qualifications:

  • BE / Bachelor’s degree in computer science, Information Technology, or a related field.
  • Professional certification (e.g., CCNA, CCNP, CompTIA Network+) preferred.
  • Proven experience as a Network Engineer or Network Administrator.
  • In-depth knowledge of network protocols (e.g., IP, BGP, OSPF, EIGRP, HSRP).
  • Hands-on experience with network hardware (e.g., Cisco, Juniper, HP, Fortinet Switch).
  • Proficient in network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Nagios).
  • Strong understanding of network security principles and best practices.
  • Excellent analytical and problem-solving skills.
  • Strong communication and teamwork abilities.


Preferred Skills:

  • Experience with virtualization technologies (e.g., VMware, Hyper-V networking ).
  • Familiarity with cloud networking (e.g., AWS, Azure).
  • Experience with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization).


Working Conditions:

  • 5 days in Office- Wissen Technology, Cessna Business Park, Kadubeesanahalli, Bellandur, Bangalore- 560103
  • May require on-call duties or after-hours work to address network issues or perform upgrades.
  • Work may involve lifting and installing networking equipment.


Read more
MAD Designs
MAD Designs
Agency job
via TIGI HR Solution Pvt. Ltd. by Vaidehi Sarkar
Pune
1 - 3 yrs
₹2L - ₹4L / yr
Search Engine Optimization (SEO)
Digital Marketing
Google Adwords

Role: Digital Marketing Executive

Exp: 1-2 Years

CTC: up to 4 LPA

Location: Pune


Requirements and skills:

  • Proven experience as Digital Marketing Executive or similar role
  • Excellent understanding of digital marketing concepts and best practices
  • Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
  • Working knowledge of ad serving tools (e.g., DART, Atlas)
  • Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
  • Skills and experience in creative content writing
  • Analytical mindset and critical thinking
  • Excellent communication and interpersonal skills


Read more
Wissen Technology
at Wissen Technology
4 recruiters
Vijayalakshmi Selvaraj
Posted by Vijayalakshmi Selvaraj
Bengaluru (Bangalore), Mumbai
7 - 13 yrs
Best in industry
skill iconJava
Architecture
Kafka
Design patterns

Exp. - must be 8-12 yrs

Location - Bangalore/Mumbai

• Experience in Core Java 5.0 and above, CXF, Spring.

• Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.

• Good Experience into Microservices , Data structures , Oops , Algorithms, multithreading etc

• Good development experience with RDBMS, preferably Sybase database.

• Good knowledge of multi-threading and high-volume server-side development.

• Experience in sales and trading platforms in investment banking/capital markets.

• Basic working knowledge of Unix/Linux.

• Experience into High /Low level designing.

• Excellent problem solving and coding skills in Java.

• Strong interpersonal, communication and analytical skills.

• Should have the ability to express their design ideas and thoughts.

Read more
HyperNovas Tech
Michael Reyes
Posted by Michael Reyes
Remote only
0 - 50 yrs
₹15L - ₹25L / yr
User Experience (UX) Design
User Interface (UI) Design
  • Conduct user research, including user interviews, surveys, and usability testing, to understand user needs and behaviors.
  • Analyze user data and feedback to identify pain points and opportunities for improvement.
  • Create user personas, user flows, and journey maps to visualize the user experience.

Interaction Design (UX):

  • Develop wireframes, prototypes, and interactive mockups to illustrate design concepts.
  • Design intuitive and user-friendly navigation and information architecture.
  • Ensure consistency and accessibility across all platforms and devices.
  • Conduct usability testing and iterate on designs based on feedback.

Visual Design (UI):

  • Create visually appealing and consistent user interfaces that align with brand guidelines.
  • Design high-fidelity mockups and UI components.
  • Develop and maintain design systems and style guides.
  • Work closely with developers to ensure proper implementation of designs.


Read more
Product based startup- Women health & fitness product.
Product based startup- Women health & fitness product.
Agency job
via Qrata by Rayal Rajan
Bengaluru (Bangalore)
3 - 6 yrs
₹12L - ₹30L / yr
skill iconReact Native

Building a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are highly transactional and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, content, and community, we would love to talk to you.


Looking for results-oriented Engineers. An ideal candidate for us would be a passionate builder of great products/frameworks and someone who would thrive in a fast-paced environment and enjoy the challenge of complex business contexts that are typically being defined in real-time. In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have an immediate business impact.

Responsibilities

  • Own the end-to-end development and launch of features on the our App
  • Participate in scoping, planning discussions with the designers, PMs, and Leads
  • Conceptualize and develop prototypes quickly
  • Develop and own launch plans to completion
  • Identify opportunities and implement solutions to improve the performance and the architecture of our App
  • We will depend on this person to set-up/improve the code quality, tracking, and App architecture and this person needs to have extensively worked on React + Android/iOS

Required Skills

  • Min. 3 years of Full-time work experience (College projects, Internships are not a part of this)
  • Hands-on experience with React Native
  • Deep expertise of either iOS or Android platform and ecosystems
  • Deep understanding of your tools: Languages, frameworks, systems.
  • Experience with abstracting requirements into frameworks.
  • Has worked with the react ecosystem for eg, redux, react-query, react-router etc.
  • At least 2 years of experience working in a consumer tech set-up (ecommerce, D2C)
  • Work with Rest APIs

Good-to-have Skills

  • Experience with video streaming and Real Time Communication technologies.


Read more
3frames software labs
Bengaluru (Bangalore), Hyderabad
1 - 2 yrs
₹3L - ₹6L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
RxJava
+1 more

Required:


  1. A minimum of 1 years of consulting and/or relevant industry experience
  2. Understanding of Android Framework and Android app development.
  3. Experience in developing android apps using Kotlin and latest frameworks
  4. Knowledge and understanding of Design-Patterns and Data Structures.
  5. Ability to develop Android applications using latest Frameworks like Retrofit, RxJava
  6. Ability to write Unit test cases using the frameworks.
  7. Knowledge about how to consume the REST API's
  8. Understanding of Git/BitBucket or any version control system
  9. Good written and verbal communication skills.
  10. B.E/B.Tech/MCA/MSC/MS


Preferred:

  1. Understanding and usage of latest android frameworks like JetPack, Android Architectural components
  2. Experience in mentoring the new team members and also the junior folks.
  3. Exposure to various mobile architectures (ex: MVC, MVP, MVVM, etc..)
  4. Experience in handling the Android app deployment process.
  5. Experience in working in Agile methodology
Read more
GLOBAL LANCERS
at GLOBAL LANCERS
1 video
1 recruiter
Sangeeta Patni
Posted by Sangeeta Patni
Jaipur
3 - 5 yrs
₹3L - ₹8L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
RxJava
+2 more

Job Summary

Global Lancers is looking for an Android developer responsible for the development and maintenance of applications. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities and Duties

  • Design, build, and maintain high performance, reusable, and reliable code
  • Ensure the best possible performance, quality, and responsiveness of the application
  • Identify and correct bottlenecks and fix bugs

Key Skills

Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes., Familiarity with RESTful APIs to connect Android applications to back-end services, Strong knowledge of Android UI design principles, patterns, and best practices, Experience with offline storage, threading, and performance tuning

Required Experience and Qualifications


  • Exp- min 3 years
  • Knowledge of the libraries available for common tasks
  • Familiarity with cloud message APIs and push notifications
  • Understanding of Google’s Android design principles and interface guidelines
  • Proficient understanding of code versioning tools, such as Git
Read more
A Telecom Company
A Telecom Company
Agency job
via Multi Recruit by Sukanya J
Bengaluru (Bangalore)
3 - 7 yrs
₹16L - ₹18L / yr
Appium
Mobile App Testing (QA)
Software Testing (QA)
skill iconJava
IOS
+2 more
  • 3-7 years of hands on experience in mobile app testing - iOS / Android 
  • Mobile automation expertise (iOS, Android) using Appium. 
  • Experience having automated in an Agile environment. 
  • Experience with issue tracking tool (JIRA) and reporting tools. 
  • Experience with source code management and build tools - Git, SVN, Maven, Gradle 
  • Experience in using Charles Tool / Fiddler 
  • Programming language: Java 
  • Automation tool: Selenium, Appium 
  • Others: Jira, GIT, Maven, Gradle, Bamboo, TestNG 
 
Good to Have:
 
  • Experience working and automating in REST APIs based WS environment. 
  • Strong knowledge on current automation trends. 
  • Knowledge of Performance testing on mobile applications. 
  • Experience with continuous integration using bamboo/Jenkins
Read more
Leading US based company in telecom domain
Leading US based company in telecom domain
Agency job
via CIEL HR Services by Riya CIEL HR
Remote only
15 - 30 yrs
₹40L - ₹80L / yr
Mobile App Development
Engineering Management
Technical Architecture
Mobile app developer
Mobile App Design
+3 more
Initial Responsibilities
• Survey organization to acquire understanding of current practices, strengths, weaknesses
• Identify productivity and quality metrics
• Establish program to collect, analyse and report metrics
• Survey market for developer and QA screening tools
• Screen existing program resources to baseline capabilities
• Assess current team against industry benchmarks
• Identify improvement areas
• Establish get well plan for each improvement area
• Survey market for online training programs to address areas of weakness
• Oversee employee training initiatives associated with improvement initiative
• Build and manage the continuous process improvement program
Long Term Responsibilities
• Provides leadership and direction for engineering resources across regions
• Deploys resources to achieve financial and business objectives
• Leverages relationships with key internal/external customers to support business needs
• Manages and deploys resources within and/or across multiple customers
• Directs the resolution of highly complex or unusual business problems
• Negotiates with and /influences customers and/or organizational leadership to set priorities and solidify
relationships
• Leverages the performance management cycle to motivate employees and support achievement
• Directs preparation of work plans, supervise engineering teams
• Supervises daily activities of engineering personnel including technical and administrative support and
ensures that deliverables are produced on schedule and within budget
• Functions as seller-doer, developing client contacts and relationships, preparing estimates,
• Represents the company to client and supports client relationships
• Organizes work to meet deadlines set by others
• Builds team effectiveness skills within work team
• May be responsible for engineering phases of planning and execution of the largest and most complex
of projects.
• Participates in staffing decisions for proposals and projects, works with HR/Recruitment to recruit and
hire staff as needed to execute proposals and projects.

Desirable
• Experience managing software development organizations with greater than 100 resources
• Experience leading software efficiency improvement programs
• Experience with mobile app and server development
• Understanding of the process differences between product development and professional services
Qualifications
• Minimum 15 years of experience managing software engineering resources
• Degree in computing or engineering
Read more
HappLabs Software LLP
at HappLabs Software LLP
6 recruiters
Shruti Kulkarni
Posted by Shruti Kulkarni
Bengaluru (Bangalore)
1 - 4 yrs
₹1L - ₹4L / yr
skill iconPHP
skill iconJavascript
skill iconMongoDB
AJAX
RESTful APIs
+5 more
Hi,

We have an opening for Full Stack Developer. Please find below job description for the same.

Job Description:

PHP, HTML, CSS, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL, MYSQL, MVC FRAMEWORK.

Responsibilities:

  • Design and build advanced applications
  • Work with outside data sources and APIs
  • Unit-test code for robustness, including edge cases, usability, and general reliability
  • Work on bug fixing and improving application performance
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency
  • Building reusable code and libraries for future use
  • Optimization of the application for maximum speed and scalability
  • Implementation of security and data protection
  • Able to understand and create Documentation according to Client requirement.

Requirements:

  • Ability to write clean, commented and maintainable code.
  • Proven track record in designing, architecting, developing enterprise class products and solutions.
  • Good understanding of MVC frameworks.
  • Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
  • Desired experience in PHP.
  • Understanding accessibility and security compliance.
  • User authentication and authorization between multiple systems, servers, and environments.
  • Integration of multiple data sources and databases into one system.
  • Management of hosting environment, including database administration and scaling an application to support load changes.
  • Data migration, transformation, and scripting.
  • Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
  • Implementing automated testing platforms and unit tests.
  • Proficient knowledge of a back-end programming language.
  • Proficient understanding of code versioning tools, such as Git.
  • Proficient understanding of OWASP security principles.
  • Proper understanding of OOPS concepts.
  • Creating database schemas that represent and support business processes.
  • Understanding of startup culture.
  • Good team player, Quick learner.

Regards,
Pavithra
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos