Senior Customer Service Manager

Key Responsibilities and Duties

• Lead technical solution design:
• Lead the design of technical solutions that meet business requirements.
• Ensure technical solutions are scalable, reliable, and maintainable.
• Ensure technical solutions align with enterprise architecture and technology standards.
• Ensure the implementation of technical solutions for quality and performance.
• Define technical architecture:
• Define technical architecture and standards for new and existing systems.
• Ensure technical architecture aligns with business and technology strategies.
• Continuously evaluate and update technical architecture to meet changing business needs.
• Present the architecture to stakeholders.
• Provide technical guidance and expertise:
• Provide technical guidance and expertise to development teams.
• Collaborate with development teams to ensure technical solutions are implemented correctly.
• Ensure technical solutions meet functional and non-functional requirements.
• Develop and maintain technical documentation:
• Develop and maintain technical documentation, including architecture diagrams, specifications, and standards.
• Ensure technical documentation is accurate and up to date.
• Ensure technical documentation is accessible to relevant stakeholders.
• Manage technical risk and compliance:
• Identify and manage technical risks associated with technical solutions.
• Ensure technical solutions comply with regulatory and security standards.
• Monitor and report on technical compliance.
• Collaborate with other departments:
• Collaborate with other departments to ensure technical solutions align with business needs.
• Build strong relationships with key stakeholders.
• Provide technical guidance and support to other departments as necessary.
• Mentor and coach technical staff:
• Mentor and coach technical staff to improve their skills and knowledge.
• Provide feedback and performance evaluations to technical staff.
• Develop technical staff to assume greater responsibilities.
• Continuously improve technical architecture and design processes:
• Continuously improve technical architecture and design processes and tools.
• Ensure adherence to technical architecture and design standards and best practices.
• Identify and implement process improvements to increase efficiency and effectiveness.

Mandatory skills

Project Mandatory Skills

Project Desired Skills

• Designing enterprise grade systems from scratch
• Developing prototypes for custom frameworks
• Design and Develop custom workflow engines
• Worked with various database like Oracle, SQL, Postgres, Cosmos, MySQL, NoSQL etc
• Work experience with systems involving ETL processing (Pentaho or SSIS or Informatica)
• Work experience with Reporting tools (PowerBI)
• Work experience with Data Analytics
• Well-verse with Cloud services knowledge either Azure or AWS. Azure is desired
• Expertise in designing solutions for Cross-cutting concerns like Centralized logging, Observability, Activity Traceability, Security Mgmt., File exchange, Integration with external systems etc
• Very good verbal communication to interact with stakeholders
• Very good knowledge to use AI Coding Agents like Claude Code or Codex or Github Copilot for developing custom frameworks
• Very good knowledge to add workflows in the tools like Github or Static code analysis etc to automate the review processes
• Well-verse with Cloud services knowledge either Azure or AWS. Azure is desired
• Retail industry knowledge is desired skills
• Working with a team size of 20 is desired
• Working in any Legacy transformation to modern enterprise system
• Togaf certification
• Use of ADO and Azure Repo, Azure DevOps pipelines

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 12 – 15 years of experience in technical architecture and design in IT organizations.
• Strong understanding of enterprise architecture principles and best practices.
• Experience with a wide range of technologies and platforms.
• Strong leadership, communication, and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Ability to influence and negotiate with stakeholders.
• Strong problem-solving and analytical skills.

Job Title: Graphic Designer

Job Type: Full Time

Location: Indore

Summary/Objective:

We are seeking a highly skilled Graphic Designer to join our dynamic team at Avalon Solutions, preferably with expertise in the fashion & luxury sector. The ideal candidate will be proficient in utilizing AI tools for creative designs and have a strong skill set for creating compelling visuals for social media and digital platforms.

Responsibilities/Duties:

1.   Design Creation:

• Create innovative, high-end designs for various luxury products, tailored for social media graphics and website elements, good to have experience in jewelry industry.
• Collaborate with marketing and other teams to grasp project requirements and objectives.
• Incorporate cutting-edge design techniques, including AI tools, to produce innovative visuals.

2.   Brand Consistency:

·        Create engaging content for social media platforms and digital marketing campaigns.

·        Ensure designs are optimized for different platforms and adhere to brand guidelines.

·        Work closely with the marketing team to contribute to the evolution of the brand identity.

3.   Software Proficiency:

·        Proficiency in graphic design software such as Adobe Photoshop, Illustrator, InDesign, and experience with AI design tools.

·        Stay updated on industry trends and design tools to enhance creativity and efficiency.

·        Excellent skills in color theory, typography, and layout design.

4.   Feedback Incorporation:

·        Receive and incorporate feedback from stakeholders into design iterations.

·        Present design concepts and ideas to team members for review and approval.

5.   Project Management:

·        Manage multiple design projects simultaneously and meet deadlines.

·        Collaborate with other designers and cross-functional teams to ensure project success.

Qualifications/Requirements:

Education:

·        Bachelor’s degree in Graphic Design, Visual Arts, or a related field.

Experience:

·        1 to 3 years of professional graphic design experience.

·        Experience in the e-commerce, jewelry or luxury industry is ideal.

·        Good to have experience in marketing or advertising agency.

Skills:

·        Strong creative and conceptual thinking.

·        Excellent communication and collaboration skills.

·        Ability to work collaboratively and independently.

·        Attention to detail and the ability to work independently.

How to Apply:

Kindly send your updated resume and your portfolio link. In your portfolio, highlight projects relevant to the luxury industry, especially any work related to jewelry design.

Contact us:

Avalon Solutions Pvt. Ltd.

PSP - 11, Scheme 78, Vijay Nagar, Indore 452010, MP

www.AvalonSolution.com

Position: Business Development Lead

Reports to: Area Business Lead / Zonal Business Lead

Role Overview:

The Business Development Lead will be responsible for driving sales, managing channel partners, and expanding the company’s market share within the assigned territory. This role requires strong business acumen, relationship-building skills, and the ability to deliver consistent results by executing sales strategies effectively.

Key Responsibilities:

• Achieve monthly, quarterly, and annual sales targets for the assigned territory.
• Manage distributor and dealer networks to ensure product availability and market penetration.
• Build and maintain strong relationships with channel partners, retailers, and key customers.
• Identify new business opportunities and expand the customer base within the territory.
• Conduct regular market visits to monitor competitor activities, pricing, and customer trends.
• Ensure timely collection of payments and adherence to credit policies
• Coordinate with marketing and product teams to execute promotional campaigns.
• Provide accurate sales forecasts, MIS reports, and market intelligence.
• Drive secondary sales and ensure proper stock management at distributor points
• Train and motivate the sales team/distributor staff to achieve performance goals.

Key Skills & Competencies:

1. Strong communication, negotiation, and interpersonal skills.
2. Ability to analyze data and derive actionable insights.
3. Goal-oriented, self-motivated, and result-driven.
4. Good problem-solving and decision-making skills.
5. Proficiency in MS Office and CRM tools

Qualifications and Experience:

• Graduate/Postgraduate in Business, Marketing, or a related field.
• 4–8 years of proven sales experience, preferably in FMCG/Consumer Durables/Pharma/Industrial products.
• Prior experience in managing a territory, distributors, and dealer networks.
• Strong track record of meeting and exceeding sales targets.

About us:

At Alimento AgroFoods, we’re not just another food company—we’re a scale-up on a mission! With our two powerhouse brands, Meal of the Moment (MOM), your go-to for comfort food and healthy snacking, and Gimi Gimi, the Korean food brand that’s making waves, we’re serving up joy in every bite. We’ve grown into a 200-strong team of dreamers and doers, and now we’re charging ahead on an aggressive growth journey across India and beyond. If you’re looking for a place that’s buzzing with energy, innovation, and heart (without the chaos of a startup), this is where you’ll find your next big adventure.

Job Description ReactJs

Our client is looking for talented, enthusiastic software developers who share our passion for

delivering the best user experience.

You will be the right fit, if you have a keen eye for details and high standards for code quality and

efficiency, creating innovative new features and maintaining existing ones.

Responsibilities:

Developing user interface components and implementing them following well-known React.js workflows

(such as Flux or Redux).

Building reusable components and front-end libraries for future use.

Optimizing components for maximum performance across a vast array of web-capable devices and

browsers

Integration of the front-end and back-end aspects of the web application

Requirements:

Experience in developing modern web applications using React and Redux.

Strong proficiency in CSS, JavaScript, including DOM manipulation and the JavaScript object model

Good understanding of Database schema, design, optimization, scalability.

Great communication skills, strong work ethic.

Ownership of the product from start to finish.

Ability to learn new technologies quickly.

Nice to have:

Experience with AWS

Expert level understanding of the HTML DOM and underlying event model

Prior Open source contributions

Experience building responsive designs

Job Description:

• Min 4-5 years of experience in Mobile application development
• Min 2-year Experience in React Native app development
• Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
• Follow best practices using Android Guidelines
• Knowledge of functional or object-oriented programming
• Technically strong in React-Redux/Mobx development and deep understanding of core mobile concepts such as lifecycle, UI, networking, caching, device features, etc
• Experiences with automated testing suites, like Jest or Mocha
• Experience integrating third-party frameworks. Worked with logging and capturing user navigation and app usage to Analytics and Crashlytics for understanding the most used features by users.
• Knowledge of mobile security and cryptography is an advantage.
• Good working knowledge of tools such as Git, JIRA, Jenkins, or any tools that are similar to these.
• Experience with agile methodology is preferred
• Good communication skills
• Good knowledge of app telemetry integration & app performance management
• Have published at least 2 React Native apps on Play Store & Appstore

• Implement robust app architectures and complex user interfaces
• Component Design and coding new features. includes unit tests, debugs, and solves defects
• Component Design/Coding/Unit Testing/Debugging
• Responsible for designing app architecture and integration design to various external systems (APIs, 3rd Party SDK)
• Follow best practices using React Native Guidelines
• Understand reacting design patterns like HOC, Render Props, and their applications.
• Good understanding of atomic design principles
• Experience with CSS-in-js / styled-components
• Good understanding of Android & iOS working principles, Release process
• Ability to multi-task under pressure and work independently with minimal supervision
• Work on high-performance consumer-facing apps
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Good understanding of server-side templating languages (such as jade, EJS, and pug).
• Creating database schemas that represent and support business processes.
• Implementing automated testing platforms and unit tests.
• Basic understanding of front-end technologies, such as HTML5, SCSS, and CSS3.
• Ability to make recommendations on UI design and UX best practices.

• Must worked on Spring Boot as an individual contributor.
• Develop a distributed and scalable solution for high-performance financial solutions
• Design, code, test, debug, and document programs as well as support activities for the corporate systems architecture
• Develop tools for performance tracking, monitoring, and reporting on the suite of server-side applications
• Perform and manage stages of the SLDC and participate in the systems review with Project Lead/Manager
• Should have knowledge on Cloud applications preferably on AWS
• Devops with Jenkins, Shellscripting
• Must have experience / knowledge in Cluster Management Frameworks , Spark, Kafka,
• Elastic Search, Docker and database, build-and-test (preferred).
• Demonstrate skills in problem-solving and decision-making
• Experience with Test Driven Development using TestNG/Junit testing framework

• Minimum of 3+ years of experience with server-side core java development
• Hand-on experience in Micro Services with Spring Boot and use of tools like Sonar Qube, Jenkins, AWS.
• Test methodologies and testing tools e.g. JUnit.
• Shell scripting to handle basic scripting
• Able to work independently and produce high-quality solutions.
• Excellent team player and strong interpersonal skills.
• Participating in code reviews
• Knowledge in cloud and DevOps will be plus

Should be having overall years of experience of 7-12 years and having Team management ability.
Hands-on experience of minimum 5 years into Golang.
Proficient exp of minimum 2-3 years into DevOps* - end to end project implementation.
Strong expertise on DevOps concepts like Continuous Integration (CI), Continuous delivery (CD) and Infrastructure as Code, Cloud deployments.
Good experience of minimum 1-3 year into "Terraform".
Good experience of min 6months - 1 year into frontend technology like Vue.js
Good experience or working knowledge in AWS, Docker, Kubernetes, Helm etc.

RESPONSIBILITIES

• Write, execute and maintain test automation scripts using Java/Javascript – Web/API/DB.

• Experience in Agile Methodologies

• Knowledge of In-Sprint Automation

• Have working experience in Automated API Testing

• Design and implementation Experience in Test Strategy

• Write, maintain and execute regression and sanity automation test suite – per build/on demand

• Design data driven tests and fetch the data from API calls/ different Databases(Like MySQL, Oracle, Mongo)

• Attend daily scrum calls, update status

• Good to have Design and Implementation Experience in Test Automation Framework

• Good to have TDD implementation using Mocha or Jest

• Good to have Experience in IOS Automation Testing.

• Interact and collaborate with cross functional teams and understand the business requirements

• Technical Skills:

• 4+ years experience in Automation using Java/Javascript

• Should be Strong in oops concepts

• Strong Knowledge /experience in API and UI framework

• Experience in GIT, CI/CD Jobs development and implementation

• Any one of this is mandatory - TestNG,MOCHA,JEST

• Software Engineering Skills:

• Excellent problem solving and critical thinking

• Experience of In-Sprint Automation

• Take ownership of business problems and technical solutions

• Strong Communication and interpersonal skills

• Hands on with engineering excellence & continuous integration practices

• Experience with Agile and strong collaboration skills with Business and Ops

• What we value as a team:

• Scripts written for readability, performance, scale and maintainability

• Proactive in communication

• Collaborate with other members in agile ecosystem

• Out of the box thinking to resolve issues and bringing New Ideas to bringing Quality in the Applications

• Ability to suggest changes in the product with respect to user experience