Senior Customer Service Manager

Role & Responsibilities

As a Founding Engineer, you'll join the engineering team during an exciting growth phase, contributing to a platform that handles complex financial operations for B2B companies. You'll work on building scalable systems that automate billing, usage metering, revenue recognition, and financial reporting—directly impacting how businesses manage their revenue operations.

This role is ideal for someone who thrives in a dynamic startup environment where requirements evolve quickly and problems require creative solutions. You'll work on diverse technical challenges, from API development to external integrations, while collaborating with senior engineers, product managers, and customer success teams.

Key Responsibilities

• Build core platform features: Develop robust APIs, services, and integrations that power billing automation and revenue recognition capabilities.
• Work across the full stack: Contribute to backend services and frontend interfaces to ensure seamless user experiences.
• Implement critical integrations: Connect the platform with external systems including CRMs, data warehouses, ERPs, and payment processors.
• Optimize for scale: Design systems that handle complex pricing models, high-volume usage data, and real-time financial calculations.
• Drive quality and best practices: Write clean, maintainable code and participate in code reviews and architectural discussions.
• Solve complex problems: Debug issues across the stack and collaborate with cross-functional teams to address evolving client needs.

The Impact You'll Make

• Power business growth: Enable fast-growing B2B companies to scale billing and revenue operations efficiently.
• Build critical financial infrastructure: Contribute to systems handling high-value transactions with accuracy and compliance.
• Shape product direction: Join during a scaling phase where your contributions directly impact product evolution and customer success.
• Accelerate your expertise: Gain deep exposure to financial systems, B2B SaaS operations, and enterprise-grade software development.
• Drive the future of B2B commerce: Help build infrastructure supporting next-generation pricing models, from usage-based to value-based billing.

Ideal Candidate Profile

Experience

• 5+ years of hands-on Backend Engineering experience building scalable, production-grade systems.
• Strong backend development experience using one or more frameworks: FastAPI / Django (Python), Spring (Java), or Express (Node.js).
• Deep understanding of relevant libraries, tools, and best practices within the chosen backend framework.
• Strong experience with databases (SQL & NoSQL), including efficient data modeling and performance optimization.
• Proven experience designing, building, and maintaining APIs, services, and backend systems with solid system design and clean code practices.

Domain

• Experience with financial systems, billing platforms, or fintech applications is highly preferred.

Company Background

• Experience working in product companies or startups (preferably Series A to Series D).

Education

• Candidates from Tier 1 engineering institutes (IITs, BITS, etc.) are highly preferred.

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that

wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday

life struggles. We can't do much about the manager!

Job Role: Video Editor

Experience Level: 1.5+ years

Location: Bangalore, Onsite

Job Description: We are looking for someone with previous social media reels edit/ creation experience who holds an experience of 1.5 Years plus.

Responsibilities:-

● Creation of Social media posts, reels, etc .

● Edit videotapes, insert music, dialogue, and sound effects, and arrange films into sequences.

● Correct errors, using editing equipment.

● Must know motion graphics.

● Minimum 8-10 edits in a day.

● Should be a master in Adobe After Effects, Photoshop, Illustrator and Adobe Premiere Pro.

Senior Penetration Tester

Experience: 2–5 years

Industry: EdTech / SaaS

Role Summary:

We are looking for a Penetration Tester to identify and remediate security vulnerabilities in our EdTech platforms including LMS, ERP, web apps, mobile apps, and APIs.

Key Responsibilities:

Perform VAPT on web, mobile, API, and cloud systems

Identify vulnerabilities using OWASP standards

Prepare security reports and remediation guidance

Re-test fixes with development teams

Skills Required:

Web & API security (OWASP Top 10)

Tools: Burp Suite, Nmap, Nessus, Metasploit

Basic scripting (Python/Bash)

Understanding of cloud security basics

Preferred:

EdTech or SaaS experience

Certifications: CEH / OSCP

At Lemon Yellow, great design deserves great engineering.

We bring the design, you bring the tech magic, and together we create UI and UX experiences that make users smile.

We are looking for a Frontend Developer who can translate thoughtful design into smooth, scalable, and delightful digital experiences.

1. Core Responsibilities

Work closely with the design team to translate UI and UX requirements into high quality, functional interfaces.

Convert wireframes and mockups into fully interactive, iterative environments.

Build responsive, elegant, and accessible web interfaces using modern JavaScript practices.

Integrate frontend components with backend APIs and work collaboratively with backend engineers.

Ensure layouts are pixel perfect across devices, browsers, and screen sizes.

Write clean, reusable, and maintainable code while working with designers, strategists, and developers.

Contribute to shaping digital products, features, and enhancements.

2. Interaction and Motion

Use GSAP or similar tools to create smooth animations and micro-interactions.

Ensure motion enhances user experience without affecting performance.

Implement accessible interactions that feel natural and intuitive.

3. API and Integration Management

Integrate frontend systems with RESTful APIs and backend services.

Work with third party tools, plugins, and services as required.

Ensure smooth data flow, secure handling, and efficient UI rendering.

4. Code Quality and Optimization

Debug and optimize interfaces for speed, performance, and reliability.

Maintain best practices around component reuse and code organization.

Participate in code reviews and contribute to improving internal standards.

Ensure cross browser compatibility and responsive breakpoints.

5. Agile Collaboration

Participate in daily stand ups, sprint planning, retros, and reviews.

Contribute to task estimations and collaborate on technical problem solving.

Stay responsive to project shifts, timelines, and delivery cycles.

6. Continuous Learning and Innovation

Stay updated with the latest trends, tools, and practices in the frontend ecosystem.

Experiment with new frameworks, libraries, and methodologies.

Share learnings with the team and suggest creative, efficient solutions.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Minimum 1 year of hands-on frontend development experience.
• Strong proficiency in HTML, SASS CSS, and JavaScript ES6.
• Expertise in React.js.
• Familiarity with Bootstrap and Tailwind CSS.
• Experience with GSAP for animations.
• Knowledge of WordPress or WebFlow is a plus.
• Hands on experience with GIT and version control workflows.
• Ability to build responsive, user friendly layouts.
• Strong analytical and problem solving skills.
• Attention to detail and love for clean, maintainable code.
• Good collaboration and communication skills.
• Eagerness to learn, experiment, and grow.

What are we offering?

Experience

A chance to work on meaningful brands and digital products across industries. Every project brings new learning and opportunities to strengthen your development skills. You grow and you help the team grow.

Exposure

If you believe in your work, we believe in you. You get to work directly with clients, understand real world problems, and build solutions that create impact.

Empathy

A thoughtfully nurtured culture that values fun and fulfilment.

Your wellbeing, personal, professional, mental, and physical, becomes our priority.

From Fitness Thursdays to learning sessions, we make sure you laugh, learn, and feel supported.

Who are we?

Lemon Yellow LLP is a user centered UI and UX design agency based out of Thane, Maharashtra. With global experience, strong mentorship, and a passionate team, we aim to design digital happiness.

You should apply if you believe in building experiences that people enjoy using.

How do you reach us?

Well, after you send in your application, it takes us 2-3 weeks to review it. Sometimes, not often, we might delay just a bit beyond that. This happens when our mailbox is flooded with applications.

We promise we won’t ghost you, you’ll definitely hear from us. In the meantime, feel free to explore our official website. 

Required Skills:

● Expert in Python, with knowledge of at least Django (More web frameworks are a plus)

● Familiarity with some ORM (Object Relational Mapper) libraries

● Able to integrate multiple data sources and databases into one system

● Understanding of the threading limitations of Python, and multi-process architecture

● Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)

● Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 (is a plus)

● Understanding of accessibility and security compliance

● Knowledge of user authentication and authorization between multiple systems, servers, and environments

● Understanding of fundamental design principles behind a scalable application

● Familiarity with event-driven programming in Python

● Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

● Able to create database schemas that represent and support business processes

● Strong unit test and debugging skills

● Proficient understanding of code versioning tools

● Knowledge of application deployment process and server set up

● Integration of data storage solutions

Responsibilities:

● Owning one or more of the web services; adding new features, resolving bugs, and refactoring/ improving code base.

● Design and implementation of low-latency, high-availability, and performant applications

● Translating product requirements into functional, maintainable, extensible software that is in-line with company objectives.

● Good knowledge of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, & agile development.

● Work on cutting-edge web technologies to make a powerful impact on 1M+ enterprise users

● Be part of a growing team that will design, develop, and test software and cross-product applications which span across different Planview products

● Work in an agile engineering team writing maintainable and scalable code for software components and influencing team decisions

● Contribute to the product’s architecture vision and execution, working closely with cross-product teams and other leaders within the R&D department

● Collaborate with stakeholders to imagine, design, develop, test, and launch software that impacts our customers and inspires your peers

● Drive continuous improvement of software quality, CX and maintainability of features

● Continuous learning of technology trends, tools, and approaches, including sharing this knowledge with your team

• Excellent written and verbal skills
• Ability to sell work and ideas, and respond positively to feedback.
• Candidates with 1+ years of agency work experience can apply. Prior experience in social media and Account Management will be preferred
• Candidate with Prior mandatory experience with copywriting, content, social media Management experience with a focus on creative direction,
• Strong communication & presentation skill along with client handling skill set is a must.
• Knowledge of Facebook,Instagram, Twitter, linkedin social media platforms

Role

We are looking for a Growth hacker to join the core team. The role will start off as a strong individual contributor and later involve building the team as well as we scale. It will mean taking on full responsibility for driving revenue through ideas and actions that help meet brand, product and business objectives.

Key Work Areas

• Evaluate and enhance end-to-end customer experience across multiple channels and customer touch points
• Test and optimize marketing tactics for customer acquisition, retention and conversion rate optimization
• Manage, optimise and execute multi-channel marketing and retargeting campaigns
• Analyse own content stream to optimise content strategy
• Write crisp copy with quick turn-around time
• Optimise listing for e-commerce marketplaces  
• Draw insights from product sales data for product portfolio optimisation

Responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs
• Lead Generation

• Actively seek out new sales opportunities through cold calling, networking and social media

• Set up meetings with potential clients and listen to their wishes and concerns

• Prepare and deliver appropriate presentations on products and services

• Create frequent reviews and reports with sales and financial data

• Participate on behalf of the company in exhibitions or conferences

• Negotiate/close deals and handle complaints or objections

• Collaborate with team members to achieve better results

• Gather feedback from customers or prospects and share with internal teams

Requirements

• 2 to 4 Years in sales
• Good communication and experience on sales
• Candidate from HR consulting background will preferred

Skills

BDE-Lead Generation –B 2 B Sales