Senior Customer Service Manager

Planning, strategizing and executing SEO project along with the technical team  Performing exhaustive keyword analysis for the site In depth understanding and experience of On- site Off- site SEO  Managing and maximizing opportunities to increase targeted traffic to the website through a variety of SEO Process.  Performing Detailed and Rigorous competitor analysis  Ensure that the website is on top 5 for at least 50% of the keywords within 6 months  Content analysis and optimization, writing search engine optimized title tags, description tags  Team management especially off page SEO team  Directory sourcing for relevant industry and directory submission/ link building  Targeted keyword SEO to bring targeted visitors within a minimum time, to how the result within a month  Comfortable using Paid tools like SEMRUSH or Ahrefs or relevant tools  Content writing, wherever required  Co-ordinating with the Technology team to ensure implementation of all changes  Owning up all activities related to SEO right from keyword analysis, ranking, website page layout

Midas is a fintech company that specializes in building state-of-the-art technological solutions for algorithmic trading, investments, and analytics for global financial markets. Headquartered in Mumbai, Midas aims to establish a strong presence in GIFT City (Gandhinagar), London, New York, and Singapore in the near future.

Our team consists of highly motivated and skilled individuals who serve sophisticated clients across various segments, including affluent individuals, high-net-worth individuals, ultra-high net-worth individuals, family offices, and institutions. We offer an excellent platform for personal and professional development within a highly committed and collaborative team in a mission-driven and results-oriented environment.

1. The ideal candidate should possess expert-level knowledge in technologies such as JavaScript, TypeScript, Node JS, MongoDB, Redis, Linux servers, and networking protocols (TCP and UDP). This includes understanding how to use these technologies to develop and deploy backend systems, as well as troubleshooting and optimizing them.
2. Proficient in automation technology, the candidate should be able to optimize existing infrastructure, identify and implement design patterns, and understand data structures and algorithms. This includes an ability to evaluate and recommend new technologies that can improve the performance and scalability of the system.
3. The candidate should be familiar with version control and project management tools such as GIT, JIRA, etc. and be able to use them effectively to manage and collaborate on code development.
4. Strong understanding of multithreading and multiprocessing concepts, and the ability to make tweaks and optimizations in similar domains for the purpose of improving performance and scalability.
5. Understanding of clustering and load balancing, including the ability to design and implement solutions that can improve the availability and scalability of the system.
6. Understanding of cyber security protocols and their application in the development and deployment of backend systems. This includes knowledge of best practices for securing systems, as well as the ability to identify and mitigate potential security threats.
7. Ability to implement CI/CD pipelines when needed. This includes an understanding of the various steps involved in creating, testing, and deploying code, as well as knowledge of the tools and technologies used to automate these processes.
8. Familiarity with tools such as NGINX or HAProxy and understanding how they can be used to improve the performance and scalability of the system.
9. Eagerness to learn and upgrade skills as per the demands of the product. This includes an ability to stay current with new technologies and best practices in the field, as well as a willingness to continuously improve one's own skills.
10. Proven experience in the industry and ability to work in a fast-paced environment. The candidate should have a solid understanding of the financial markets and the technology used to support them.
11. Strong problem-solving and analytical skills, ability to work independently and as part of a team. The candidate should be able to identify and solve complex problems and work effectively with others to achieve common goals.
12. Strong communication and interpersonal skills. The candidate should be able to effectively communicate with both technical and non-technical stakeholders, and work well in a team environment.

• Lead, inspire, and influence to make sure your team is successful
• Partner with the recruiting team to attract and retain high-quality and diverse talent
• Establish great rapport with other development teams, Product Managers, Sales, and Customer Success to maintain high levels of visibility, efficiency, and collaboration
• Ensure teams have appropriate technical direction, leadership, and balance between short-term impact and long-term architectural vision.
• Occasionally contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical acumen sharp

You'll need:

• BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams
• Strong fundamentals in distributed systems design and development
• Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management
• Experience running production services in Public Clouds such as AWS, GCP, and Azure
• Experience with running large stateful data systems in the Cloud
• Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization, orchestration, elastic scalability)
• A great track record of shipping features and hitting deadlines consistently; should be able to move fast, build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them
• Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team

About the role:  

• We are looking for an ambitious and energetic Business Development Associate to help us expand our clientèle. You will be the front face of the company and will have the dedication to create and apply an effective sales strategy.

• The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Individuals who are comfortable interacting with a wide range of people can become business development associates. Great interpersonal skills promote interest, which can ultimately lead to purchases. It also doesn’t hurt to have a pleasant phone voice. Other essential factors include:

• Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying

•  Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative 

• Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization

• Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance

• Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy.

• Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

• Initiative. Person need to actively seek out new customers to maintain a flow of commissions.

• Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

 Responsibilities:  

• Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle.

• Prospect using Linked in, lead lists, and existing clients to qualify for corporate sales leads

• Design new & innovative approaches to reach corporate decision-makers at scale, using tools and technologies. Meet corporate HRs and business owners, and close deals as efficiently

• Making powerful sales presentations and create solutions based on needs of the prospects and handling negotiations

• Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues

1.Demonstrating the product features to new customer (Online or Onsite)

2.Product show cases to client team during Implementation or after GoLive (after releasing the feature in Live).

3.Preparation of Business Case Document & coordinating with client or vendor team to understand the business objective or business need

4.Preparation of Business Requirement Document (BRD), Functional Specification Document (FSD) and Software Requirement Specification (SRS) along with sign-off from client team.

5.Designing Wire Frames & Prototype Documents along with sign-off from client team.

6.Regular follow-ups on any pending sign-off’s from stakeholders.

7.Regular follow-ups with Dev Team to complete the pending requirements.

8.Responsible for preparation of Use Case Document in collaboration with Testing team

9.Follow-up with client on further clarifications on requirements along with any additional information.

10.Scheduling the meetings with Client & Dev team for any technical clarifications

11.Responsible to maintain Requirements Tracker & ensure updating the same on daily basis or Weekly basis for project status reporting to Management

12.Responsible to maintain Work Tracker on BRD, FSD, Prototype or any other document & ensure updating the same on daily basis or Weekly basis for status reporting to Management

13.Validating the requirements as per BRD, SRS, FSD or Prototype or any other business document & ensure the readiness of the system.

14.Responsible for requirements verification – Functional or Regression Testing (if necessary)

15.Preparation of Release Notes & sharing the same with Client.

16.Handing over the user manuals

17.Regular follow-ups with Dev Team on pending tickets or issues raised by Client team.

18.Answering Request for Proposal (RFP) & Request for Information (RFI).

19.Preparation of Solution Approaches (applicable for New & Maintenance projects), Proposal Document (Applicable for Maintenance projects).

20.Preparation of Business Presentations (Power-Point Presentations) or Project Status Meeting presentations.

21.Preparation of Brochures

22.Responsible to answer Magazine or Interview Questions shared by Media