Senior Customer Service Manager
Posted by Naresh Reddy
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About the company
Teamleaf Software Private Limited
Teamleaf Software Private Limited is a mobile Internet company focusing on Indian C2C e-commerce market. We have an online shopping app named ForeverShop. The app is doing well in the market, at the same time the brand value and downloads have been growing constantly. The app is an advance technology platform with a goal to assists millions of small/individual merchants in India to pursue their dreams of owning a free online shop. The app is hassle free and commission free. We have a dedicated team of marketing, design and development experts in India and China who are working together for the sole purpose of making the customer and seller experience the best. With the power of social network, SAAS tools, big data, and artificial intelligence, we help our customers to build the business network and transform their business grows vastly.
The Team has been consistently coming up with lot of creative new features to address the unmet needs of Indian sellers. We believe using our talents, global vision, with new technology we not only innovate the retail business in India by ourselves but also with you.
Why joining us:
- A Startup which is growing rapidly and the business Model has been proved so successful globally including China, US and other countries.
- Teamleaf Software Private Limited is a Coolest Startup, and has a very strong team with lot of experience and great co-founders and also raised funds from great Investors.
- Join us, enjoy your work while learning and grow together with our team and whole company.
- Find your strength, and realize you’re potential. We will help you to find his/her unique strengths, make growth plan with the company. Training and learning are provided regularly.
- We have a mixed culture of India, China, and U.S to let people exchange views and beliefs openly. You can learn a lot of things across different culture people.
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Senior Customer Service Manager
Job Description • Explain and help the customer how to set up the app and sell online platforms such as Facebook, WhatsApp etc… • Take care of all the customer service queries which includes- Resolves the problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Answer calls professionally to provide information about the app, obtain details of complaints. • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Need to create the standards and customer service guide and needs to analyse regularly, how it is performing and make changes if needed. Skills Required: • Minimum 3 years of experience in customer service • Good communications skills • Ability to listen and active problem solving skills • Good interpersonal skills • Ability to handle pressure. • Should be fluent in Hindi and English. (Knowing any south language is an advantage) • Ability to stay calm and reply to customer queries • Good Management Skills. • Able to manage multi tasks at a time • Should be a hard worker
