Senior Customer Service Manager

Trainer Sourcing Specialist – EdTech (Global Hiring) | Immediate Joiner

📍 Location: Bangalore, India

🕒 Experience: 1-2 years

🚀 Industry: EdTech / Learning & Development

⏳ Joining: Immediate

About the Role:

We are looking for a Trainer Sourcing Specialist to join our dynamic team and help us identify, engage, and onboard top trainers globally. The ideal candidate should have 1-2 years of experience in trainer recruitment, vendor onboarding, or talent acquisition within the EdTech or Learning & Development sector.

Key Responsibilities:

🔹 Identify & source high-quality trainers, instructors, and subject matter experts (SMEs) for various training programs across global markets.

🔹 Engage and onboard trainers for both online and in-person training programs.

🔹 Build & maintain a talent pipeline of expert trainers in diverse domains such as IT, Business, Leadership, Soft Skills, and emerging technologies.

🔹 Negotiate contracts & pricing with trainers to ensure cost-effective hiring.

🔹 Collaborate with internal teams (content, sales, and operations) to match trainers with relevant training programs.

🔹 Use LinkedIn, job boards, and databases to identify potential trainers globally.

🔹 Ensure compliance with training quality standards and legal requirements.

Required Skills & Qualifications:

✅ 1-2 years of experience in trainer sourcing, vendor management, or talent acquisition within EdTech, corporate training, or L&D.

✅ Experience in global trainer hiring across regions like India, the Middle East, APAC, and Europe.

✅ Strong understanding of EdTech platforms, training industry trends, and instructor-led training (ILT & VILT).

✅ Proficiency in LinkedIn Recruiter, job portals, and freelance trainer networks.

✅ Excellent communication, negotiation, and relationship management skills.

✅ Ability to work in a fast-paced, dynamic environment and meet hiring targets.

Preferred Qualifications:

➤ Experience working in an EdTech or training company.

➤ Prior experience in trainer or faculty onboarding for certification-based courses.

➤ Familiarity with LMS (Learning Management Systems) and e-learning platforms.

Why Join Us?

✨ Work in a fast-growing EdTech company with global exposure.

✨ Be part of a dynamic and innovative learning ecosystem.

✨ Opportunity to build a global trainer network and shape learning experiences.

Are you an exceptional UI Developer with a passion for creating mesmerizing user interfaces? We're seeking a Senior UI Developer who thrives on leveraging the power of React to craft visually stunning and highly interactive user experiences. If you're a trailblazer in the realm of UI design and development, and you're ready to make a substantial impact with your skills, we want you to be a key player in our team.

Your Role and Responsibilities:

UI Enthusiast: Showcase your mastery of user interface design by leading the charge in developing captivating user interfaces for both web and mobile applications. Your UI skills will be the driving force behind creating experiences that resonate across various devices and platforms.

React Expertise: Demonstrate your coding brilliance by harnessing the potential of React. Create UI components that are both aesthetically pleasing and technologically advanced, pushing the boundaries of modern web development.

Design-Driven Development: Collaborate closely with our design team to seamlessly transform wireframes and mockups into tangible UI interfaces that effortlessly embody the union of visual aesthetics and functional excellence.

Performance Sculptor: Dive into the intricacies of front-end code within the React framework, sculpting and optimizing to achieve lightning-fast loading times and seamless user interactions.

Browser Harmony: Ensure uniformity in appearance and behavior across an array of browsers and devices, taking into account the nuances of each platform to create a consistent user experience.

Code Craftsmanship: Exemplify your commitment to code quality by producing elegantly structured, meticulously documented, and easily maintainable code that sets new standards in our development endeavors.

Synergy of Integration: Collaborate seamlessly with our backend developers, bridging the gap between UI components and backend services and APIs to create a holistic and efficient application ecosystem.

Agile Advocate: Embrace and champion agile methodologies, actively engaging in sprint planning, daily stand-ups, and contributing to code reviews to foster a collaborative and iterative development environment.

Creative Problem-Solving: Dive headfirst into complex UI challenges, emerging with innovative solutions that enhance user experiences and keep the development process on track.

Mentorship: Elevate junior developers through your guidance and insights, empowering them to amplify their expertise in UI development and React.

Trendsetter: Stay at the forefront of UI development trends, constantly immersing yourself in the latest front-end technologies, particularly within the React ecosystem.

Key Skills:

Proficiency in HTML, CSS, and JavaScript

Expert-level experience with React and related libraries

Strong UI/UX design understanding

Responsive and mobile-first design principles

Cross-browser compatibility and accessibility standards

Performance optimization for UI components

Agile development methodologies

Strong problem-solving skills

Excellent communication and collaboration abilities

Your Skills and Qualifications:

Bachelor's degree in Computer Science, Web Design, or a related field (or equivalent practical experience).

Proven track record as a UI Developer or Front-End Developer, highlighted by an impressive portfolio showcasing your React-powered UI design and development prowess.

Expert-level proficiency in HTML, CSS, JavaScript, and React framework, complemented by familiarity with relevant libraries and tools.

UI-focused mindset with a passion for responsive and mobile-first design within the React realm.

Deep appreciation for UI/UX design principles, enabling seamless collaboration with designers to achieve a harmonious user experience.

Comprehensive understanding of cross-browser compatibility and dedication to accessibility standards.

Accomplished in optimizing UI components for superior performance and speed within the React framework.

Resourceful problem solver, adept at swiftly identifying and addressing front-end issues.

Exceptional communicator, fostering a collaborative and inclusive environment within the team.

Proficient in version control systems (e.g., Git) and experienced in contributing to code review processes.

Exposure to Agile/Scrum methodologies is a significant advantage.

Strong leadership skills, with a history of mentoring junior developers in React-based development scenarios.

Join us in reshaping user interfaces through the captivating lens of React. If you're fueled by a passion for UI excellence and have the technical prowess to match, we invite you to share your resume, portfolio, and relevant code samples that reflect your remarkable journey in the realm of UI and React. Your UI skills will be the cornerstone of our dynamic team.

-Strong understanding of Swift & Objective-C, MVC/MVVM, and Cocoa APIs/frameworks

-Experience with AVFoundation, CoreData,Core location, CoreAnimation, CoreGraphics, NSURLSession,

iOS background modes, tvOS, JSON, CocoaPods,3D touch.

-Familiarity with RESTful APIs to connect iOS applications to back-end services.

-Strong understanding of Apple's design principles and interface guidelines.

-Strong understanding of auto layout and UI implementation.

-Strong understanding of Git.

-Understanding of the full mobile development life cycle.

-Experience with third-party libraries and APIs.

-Establish unit-test code for robustness, including edge cases, usability, and general reliability.

-Knowledge in making network calls using Alamofile(swift), AFNetworking(Objective - C), and using native

NSURLSession.

-Good debugging skills and knowledge to use Instruments App.

-App store deployment and certificate management knowledge.

-Knowledge in Firebase Real-Time dB and FCM will be a plus.

-Experience in implementing universal linking in iOS.

Duties and Responsibilities include but are not limited to:

1. Upload videos, manage negative reviews, and keep the account profile up to date.

2. Research keywords, hashtags, industry-related topics & social media trends.

3. Edit images for social media usage.

4. Track & organize campaign schedules, coordinate/schedule posts on all platforms, and execute a content strategy for designated team members.

5. Write clear captions, descriptions & other content for the posts.

6. Manage day-to-day interactions with followers & develop partnerships with social media influences and other accounts.

7. Generate ideas to create brand awareness, determine the brand voice & align all posts accordingly.

8. Develop a scheduling sequence to publish content on all platforms & propose promotional activities.

9. Gather & compile data about the brand’s users and viewers.

10. Assist the Ad Manager when running social media ad campaigns.

11. Moderate conversations in social media groups as per set etiquettes.

12. Conduct general administration.

13. Ad hoc tasks

Schedule: US work hours (40+ hours per week)

Location: This is a remote job

*Salary is based on experience and skills.

*Only qualified candidates will be invited to take the assessment & scheduled for the interview/s.

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• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Responsible for distributing information to team members and stakeholders
  
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  
• Address customer concerns in reference to products, services rendered or employee interactions
  
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

• 4-5 years of overall experience and 2+ years of experience as full stack developer with skills on Python, Javascript and databases.
• Excellent programming skills and hands-on experience in Python, Java Script, HTML, and CSS.
• Experience of working in Data Science domain is an advantage, but not mandatory.
• Ability to positively contribute to a team and willingness to quickly complete large volumes of work with high quality.
• Excellent analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• BE/BTech or MCA Degree or any graduate with desired skills.

• Knowledge about Job Portals and Familiarity with Job Posting
• Understanding the organization's expectations in terms of the job description and specs.
• Reviewing and Shortlisting of Profiles from employment portals, networking sites, referencing networking, and job search
• Continuous efforts to ensure the talent pool data is updated timely
• Conduct Preliminary interviews, telephonic interviews, and candidate shortlisting
• For accessing passive prospective prospects, effectively utilizing one's own network, building a database, digital platforms, and referrals
• Examine the candidate's abilities, knowledge of various technologies, and essential responsibilities.
• Schedule in-person and telephonic rounds of interviews, complete technical testing, and stay in touch with prospects until they are recruited.
• Maintaining professional connections with all parties involved is essential (Ops. Managers, HR Managers, Team Members, candidates, etc.)
• Working with Hiring Managers on a regular basis to ensure that sourcing timelines are reached.
• Identify new strategies for sourcing candidates and creating new leads using the technique.
• Good understanding of keywords and how to use them when looking for resumes.
• Maintain communication with the candidates who have been given positions until they have accepted them, and so on.
• Keeping track of the recruitment database and reporting to the HOD on a frequent basis as needed. There will be a greater emphasis on employee retention and lower employee turnover.
• Finding individuals who are qualified for the job based on the job description provided.

Desired Skills:

• Pragmatic
• Self-Motivated
• Analytical Mindset
• Coordination between the team and supervisors is transparent.
• Capable of working under duress and multitasking
• Should be able to operate independently with little supervision.
• Educating yourself Agility and a can-do attitude
• Excellent communication skills, both written and vocal
• English is the preferred language for communication.
• Must be a leader and a motivator.
• Coordination abilities are essential.

Dear Candidate,

Note: If it is not relevant opening for your Profile, please ignore the mail as it is a bulk mail.

Job Title: Digital Marketing Executive
Experience: More than 2 years

No. of openings: 5

Location: HSR Layout, Bangalore

Salary: Depends on the candidate, however paying higher than the market standard.

Job Description:

• Creating campaigns and ads on Google | Facebook  I Tiktok I You tube 
• Monitor and analyze campaigns to meet goals
• Hands-on Bid Optimization
• New Keyword Development and Testing
• Coordinate with the Graphic Designing team to get creatives made for ads
• A/B testing of page designs to maximize conversions
• Landing Page Optimization
• Pushing our Digital marketing Strategies beyond industry best practices

Requirements:

• Our ideal candidate has 2+ years of digital marketing experience.
• Must have managed a marketing budget of 10 Lakhs per month or more
• An analytical mind and an interest in the Digital marketing industry is must.
• Eager to learn, self-driven, independent problem-solving ability

Qualifications:

• BTech/BE
• Excellent understanding of digital marketing concepts
• Strong creative and analytical skills

Skills:

• Google Ads | Facebook Ads I Tiktok I You tube
• Creative thinking
• Data Analysis
• Marketing tools experience

Contact Person:
Shubha Gupta
HR Manager