Web Developer

Full Stack Support Engineer

Node.js, React & Production Application Support

📍 Remote | Full-time | Night Shift | 3+ Years

About the Role

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

We are hiring a Full Stack Support Engineer who will own day-to-day application support for a live customer product built on Node.js and React, working a fixed night shift aligned to North American business hours.

The mandatory requirements for this role are prior professional experience working a night shift, and the willingness to continue working a permanent night shift, Monday through Friday, approximately 7:00 PM to 4:30 AM IST, with on-call support coverage on weekends.

The role is fully remote.

The work is hands-on across the stack: triaging issues from monitoring alerts and customer tickets, performing root cause analysis, shipping bug fixes, applying minor framework and library updates, and communicating with the customer directly during the shift.

When there is no active support work, the engineer will contribute to other development projects within the company, so consistent productive output across the shift is expected.

Responsibilities:

Incident Response and SLA Adherence

Acknowledge and act on alerts and customer-raised tickets within the SLA window.

Critical incidents require response within 1 hour and best-effort resolution within 2 to 4 hours.

P1 issues require response within 2 to 4 hours and resolution within 1 business day.

P2 and P3 issues follow the documented SLA matrix.

Bug Fixes and Production Support

Investigate and resolve defects in previously built functionality across the customer-facing portal, internal portal, backend services, and third-party integrations.

Write clean fixes with appropriate tests and documentation.

Monitoring and Proactive Triage

Operate the application and infrastructure monitoring stack.

Investigate anomalies before they become incidents.

Tune alerts to reduce noise and improve signal.

Customer Communication During the Shift

Communicate directly with the customer in English during incidents and routine support, in writing and on calls.

Set clear expectations on status, root cause, and timeline.

Close the loop after resolution.

Minor Framework and Dependency Updates

Apply minor version upgrades to operating systems, frameworks, and libraries to maintain compatibility and security.

Test rigorously before promoting to production.

Hands-On Development Across the Stack

Work in the existing Node.js (Express, NestJS) backend and React frontend codebase.

Make focused changes that respect the existing architecture and patterns.

Contribution to Other Development Projects

When the support workload is light, contribute to other active development projects within Unico Connect.

Pick up well-scoped tasks, ship them to the team’s quality standard, and remain available to drop back into support work as soon as it is needed.

Root Cause Analysis and Write-Ups

For every meaningful incident, document the cause, the fix, the customer impact, and any follow-up actions to prevent recurrence.

Weekend On-Call Coverage

Provide on-call support coverage on weekends.

Respond to alerts and customer tickets within the defined SLA window.

AI-Assisted Support Workflows

Use Claude, Cursor, and similar tools day to day for triage, log analysis, code reading, and patch drafting.

Apply judgment on when to trust AI-generated output and when to verify.

Handover Discipline

Maintain clean shift handover notes for the day-shift team.

Track open issues, in-progress investigations, and customer commitments so nothing drops between shifts.

Requirements:

Prior Professional Night-Shift Experience (Mandatory)

Candidates must have worked a permanent night shift in a prior professional role for a meaningful period of time.

Adjacent late-evening shifts or occasional on-call do not qualify.

Willingness to Work a Permanent Night Shift Aligned to North American Business Hours, with On-Call Support Coverage on Weekends (Mandatory)

The shift is Monday to Friday, approximately 7:00 PM to 4:30 AM IST.

Candidates who cannot commit to night-shift hours on an ongoing basis should not apply.

3+ Years of Professional Full Stack Engineering Experience

With hands-on production work in both Node.js and React.

Strong JavaScript and TypeScript Proficiency

With React on the frontend and Node.js (Express, NestJS) on the backend.

API design experience with REST.

Comfortable reading and modifying an existing production codebase without breaking adjacent functionality.

Production Debugging and Incident Response Instincts

Ability to read logs, traces, and metrics to isolate a problem quickly.

Comfort triaging across application code, database queries, third-party API failures, and infrastructure.

Working Experience with Relational Databases

(PostgreSQL or MySQL), including reading and writing SQL, basic schema understanding, and the ability to investigate data-related incidents.

Familiarity with Cloud Infrastructure

On AWS, GCP, or Azure, at the level of reading logs, restarting services, deploying through CI/CD pipelines, and basic operational tasks.

Working Knowledge of Git, CI/CD Pipelines, and Monitoring Tools

At least one monitoring or observability tool (Datadog, New Relic, Sentry, CloudWatch, Grafana, or equivalent).

Strong Written and Spoken English Communication

This role involves direct customer interaction during the shift.

Calm, clear, professional communication in writing and on calls is non-negotiable.

Bachelor’s Degree

Bachelor’s degree in Computer Science, Information Technology, or a related engineering discipline.

Exceptional candidates with demonstrable production experience and strong portfolios may be considered without a formal degree.

Alertness, Judgment, and Ownership Mindset

Night-shift support work demands self-direction, attention to detail under low-supervision conditions, and the discipline to follow process when fatigued.

Nice to Have

• Prior experience in application support, AMC, or managed services engagements
• On-call experience with documented SLAs
• Experience with feature flag tools, error tracking platforms, or APM dashboards
• Exposure to AI-assisted development tools in a support context

Remote

3 - 6 yrs

Full-time Contract Role

We are looking for a skilled Python Developer with strong experience in Django, Flask, REST APIs, and scalable backend development. The ideal candidate should have hands-on experience building enterprise applications, API-driven systems, AI integrations, automation tools, and cloud-based solutions.

The candidate should be passionate about clean architecture, problem-solving, and developing scalable web applications with modern technologies.

Key Responsibilities

• Design, develop, and maintain scalable backend applications using Python and Django/Flask.
• Build and optimize RESTful APIs for web and mobile applications.
• Work on database design, query optimization, and performance tuning.
• Integrate third-party APIs such as payment gateways, APIs.
• Develop AI/ML-based solutions including RAG applications and automation systems.
• Collaborate with frontend developers using React/Angular integration.
• Implement authentication, RBAC, and security best practices.
• Debug, troubleshoot, and optimize existing applications.
• Participate in code reviews and technical architecture discussions.
• Prepare technical documentation and deployment workflows.
• Work with asynchronous processing, queues, sockets, and real-time systems.

Required Skills

• Strong experience in Python development using Django, Flask, FastAPI, REST API development, SQLAlchemy, and scalable backend architecture.
• Experience with frontend technologies, UI integration, and responsive web development.
• Strong knowledge of MySQL, PostgreSQL, SQLite, database design, query optimization, and performance tuning.
• Experience working with LangChain, RAG applications, LLM integrations, Scikit-learn, and machine learning algorithms.
• Experience in backend integrations, automation, real-time systems, and web scraping.
• Knowledge of Azure cloud services, SSO implementation, cloud deployment, and scalable application architecture.

Preferred Qualifications

• Experience working on SaaS products and enterprise platforms.
• Experience with cloud deployment and scalable architecture.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience handling production-level applications.
• Strong analytical and debugging skills.

Soft Skills

• Strong communication skills.
• Team collaboration and leadership abilities.
• Problem-solving mindset.
• Client handling experience.
• Ability to work independently.

Education

Bachelor’s Degree in Computer Applications, Computer Science, IT, or related field.

Ideal Candidate Profile

• We are looking for a strong Python developer with full stack development experience and strong Django backend expertise in scalable API-driven architecture.
•  The ideal candidate should be passionate about building scalable and high-performance applications, possess strong analytical and debugging skills, and be capable of working in a fast-paced and dynamic environment.

We are looking for Senior Software Engineers (.NET) with at least 6 to 10 years of experience for the role of a consultant for a period of 6 months with potential offer of permanent position at the end of 6 months. The client is a SAAS product company working in the US Loan mortgage servicing and origination space. The location of the position is Chennai, India.

The team is building the next-generation loan originations and servicing systems. The systems will be used by lenders and servicers in the consumer and mortgage lending markets in the United States. As an agile developer, you will be working on a delivery team using modern technologies, tools and frameworks to develop advanced, enterprise business components that can run on Cloud platforms. You will be provided with the best tools, resources and compensation to get the job done…and enjoy every minute of it. And if it couldn’t get any better….this role is HYDBRID

Role:

•  Associate will serve as a dedicated member of our development Team. Troubleshoot and resolve software bugs and deployment issues
• Must be an excellent verbal and written communicator
• Must have a positive attitude and be a self-starter who is willing to work independently and learn
• Creative problem-solving ability, allowing the individual to identify solid solutions to challenging business issues
• A passion for success and willingness to go above and beyond to accomplish goals
• Collaborate with managers, other developers, Quality Assurance, Business Analysts. Client Service Representatives and clients to understand requirements and demonstrate progress
• Work on an agile team with both onshore and offshore team members to help plan, implement and support enterprise web applications
• Design, develop and test new system capabilities, including: web UI, REST API, Microservices, serverless components, cloud native
• Document and communicate technical designs, standards and processes as needed
• Perform unit and integration testing to ensure application quality
• Continuously enhance skills by learning and applying relevant technologies and patterns
•  

Requirements

• Professional Degree in Computer Science, Information Technology, related domain.
• Bachelor’s degree in Computer Science or equivalent work experience
• Minimum of 6-10 years’ experience in fast-paced software industry with an in-depth understanding of web application development.
• Agile development methodology
• Experience with the ASP.NET MVC stack.
• Experience with Azure DevOps (ADO) and Visual Studio and GIT
• Experience with JavaScript, jQuery and AJAX
• Experience with Angular and ReactJS
• Experience with HTML5, CSS3 and responsive UI design.
• Extensive experience with full-lifecycle development (i.e. design, coding, testing, debugging, etc.).
• Experience with distributed systems, C#, ASP.NET, REST and SQL programming. 
• Experience developing or working with web services (REST and Web API preferred)
• Exposure to Cloud Native Programming and components

What do you get:

• Working on the latest and greatest technology
• Part of new product development team right from the beginning
• Excellent compensation
• Remote/Hybrid workplace options, Group Medical Coverage, Group Personal Accidental, Group Term Life Insurance Benefits, Flexible Time Off, Food@Work, Career Pathing, Summer Fridays and much, much more!

Job Responsibilities

·        Responsibilities for this position include but are not limited to, the following.

·        Development experience 3-6 years

·        Experience working with Azure cloud-hosted web applications and technologies.

·        Design and develop back-end microservices and REST APIs for connected devices, web applications, and mobile applications.

·        Stay up to date on relevant technologies, plug into user groups, and understand trends and opportunities that ensure we are using the best techniques and tools.

• Meeting with the software development team to define the scope and scale of software projects.
• Designing software system architecture.
• Completing data structures and design patterns.
• Designing and implementing scalable web services, applications, and APIs.
• Developing and maintaining internal software tools.
• Writing low-level and high-level code.
• Troubleshooting and bug fixing.
• Identifying bottlenecks and improving software efficiency.
• Collaborating with the design team on developing micro-services.
• Writing technical documents.
• Be an active professional in continuous learning resulting in enhancement in organizational objectives.
• Provide technical support to all internal teams and customers as it relates to the product.

Requirements:

• Bachelor’s degree in computer engineering or computer science.
• Previous experience as a full stack engineer and IoT Products.
• Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, Angular, React.
• Proficient in back-end languages including Nodejs and basic knowledge of Java, C#.
• Experience with cloud computing APIs and Cloud Providers such as Azure or AWS.

·        Working knowledge of database systems (Cassandra, CosmosDB, Redis, PostgreSQL)

·        Messaging systems (RabbitMQ, MQTT, Kafka)

·        Cloud-based distributed application scaling & data processing in the cloud

·        Agile / Scrum methodology

• Advanced troubleshooting skills.
• Familiarity with JavaScript frameworks.
• Good communication skills.

High-level project management skills.

Skills:

• .NET framework, VB, C#
• HTML 5, Bootstrap, CSS, Less .
• Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
• Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
• Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
• AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
• Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.

Key Strengths :

• Good debugging skills.
• A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
• Highly motivated team player.
• Experience in working on multiple projects simultaneously.
• Quick learning of any new technologies.
• Capable to take independent responsibility as well as ability to contribute and be a productive team member.

Key responsibilities:

• Involved into discussion of design and development of new feature enhancement.
• Involved in integration with the IoT devices over the TCP binary protocol.
• Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
• Coordinating with the testing team for fixing bugs.
• Coordinating with firmware (Embedded) team for device integration.
• End to end design and development of modules.

Teleperformance India is a leading provider of Digital Integrated Business Services and Transformation Solutions for clients from around the world, representing all industry types. Teleperformance delivers proven solutions for optimizing processes, delivering exceptional customer experiences, and ensuring unmatched business agility. Teleperformance India also represents a global Center of Excellence within the Teleperformance group for delivering customized and cost-effective Back-Office services.

We also offer a comprehensive suite of back-office services like HR and Finance & Accounting, plus advanced automation, data analytics, Artificial Intelligence (AI), Machine Learning, and Robotics Process Automation (RPA) technologies.

QUALIFICATIONS AND REQUIREMENTS:

• Good Listening, Verbal, and written communicative skills.
• Should hold a Master’s Degree like MCA, MTECH, MSC(IT)
• Technical Training, IT, and experience in BitBuket/JIRA would be an added advantage.
• Proficient with Microsoft Office tools.
• Self-starter and able to complete tasks with little supervision.
• Detailed orientated with strong organizational skills
• 5+ years of hands-on experience in .NET, C#, MVC, jQuery, AI, AWS, AZURE, Cloud services, REST, Angular, EF, and JavaScript.
• Ability to deliver the time-critical task with his/her pro-activeness to be an inspiration to others.
• Thrive as a senior resource in a fast-paced, high-energy, change-oriented environment.
• Passionate enough to learn and contribute based on work time zone which is a key.
• Ready to handle any 24X7 ask from the organization.
• Willing to gel with the team and share knowledge with other team members to maintain knowledge transparency.