Implementation & Support Executive

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

Criteria:

• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

About Company:

The Organisation transform individuals and teams through holistic, heart-centric and engaging learning experiences that unleash their true potential and help organizations achieve business outcomes. We create customized, strong impact training programs that are conceptualized, designed and delivered by a core team of senior professionals.

Role & Responsibilities:

1. Looking for someone who can think creatively about packaging marketing messages and is passionate about the brand.
2. Experience in a marketing, communications or internal communications role with a marketing mindset is expected.
3. The candidate will handle our communication portfolio, hence good problem solving, writing, administrative and PR skills are a must. Experienced into Lead Generation, Marketing, Advertising, Social Media Marketing, Digital Advertising, Database Generation,B2B Sales.
4. Plan, organize, and implement market survey to obtain data that provides insight to market trends and consumer requirements.
5. Interpret data obtained from market research/survey to produce results useful in taking effective business decisions.
6. Carry out demographic surveys to identify potential customers.
7. Contact potential customers through emails, calls, and home visits to create product/service awareness.
8. Employ knowledge of company goals in carrying out marketing operations.

JD for .Net:

• Strong knowledge on C#, Asp.Net Web forms and Web API

• Experience with Bootstrap, jQuery and Responsive web designing

• Experience with SQL server, Stored Procedure and performance tuning

• Excellent Problem solving, communication and Debugging skills

• Ability to learn and work on new technology in a short span of time

• Extensive experience with Object- Oriented Programming and Design patterns.

• Knowledge on .NET Core, Elastic Search, Knockout JS, Windows services are added advantage.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as Git, SVN, and Mercurial

Sr. Software Developer

Work Experience: 8+ Years

The Number of Vacancies: 2

Location:  

CTC: As per industry standards

About the Job Description

Senior software developers are responsible for designing, testing, and implementing new and updated software programs. They take on a managerial role and lead the development team with all software development tasks. Their job is to ensure all projects are completed on time and to company specifications.

What We Are Seeking

• Hands-on experience in Core Java and Advanced Java.
• Hands-on Java Framework-Architecture and Advanced Concepts Understanding and Implementation in Real-Time Projects
• Knowledge of Weblogic, Microservices
• Experience in developing APIs and RESTful services using Node JS.
• Strong understanding of the usage and implementation of JWT tokens and access control API development.
• Knowledge of AWS, SSL integration, Docker, Postman
• Extensive knowledge of MongoDB, MySQL, Redis, and Oracle.
• Understanding of how to integrate third-party APIs such as Payment Gateway
• Knowledge of code versioning tools such as GIT
• Must have good analytical, debugging, and problem-solving skills.
• Good communication skills.

Responsibilities

• Produce high-quality code and experience with security implementations.
• Collaborating with front-end developers on the integration of elements.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Work with the QA Team to develop testing protocols to identify and correct challenges.

Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

• Knowledge of PHP CMS/Frameworks including, Laravel, Yii, CakePHP, and Codeigniter.
• Familiarity with SQL/NoSQL databases, Version Control Tools, and developing Web Services.
• Understanding of object-oriented programming (OOPS)
• Ability to manage projects.
• Good problem-solving skills.

Desired Candidate Profile

• 5-7 years of relevant experience in creating and executing successful B2B marketing efforts
• Bachelors/ Masters' degree in marketing or a related field
• Excellent verbal and written communication skills
• Strong analytical skills
• Prior startup/ fintech experience preferred
• Experience working with CRM and marketing automation platforms

Ésah Tea is a brand devoted to giving you the ultimate tea experience. We believe that joy and warmth can be shared in many forms but is best when shared with a cup of tea. Our tea is made with absolute care and honesty by the best growers in Assam who believe in only giving the best.

Our tea is the perfect harmony of aesthetics, flavor, complexity, and health. Our mission to give you the best tea experience as a result of the respect we have for the art and craft of tea making and its culture. Directly from the tea gardens of Assam, from the most authentic growers with finesse in the cultivation of tea, our mission is to give you the best experience. We care about our environment and believe in sustainable and ethical extraction and production. Our initiative to switch to plastic-free teabags is a result of adopting sustainability as an ethic.

Ésah Tea recently raised a Pre Series A round from a well-known VC and has some milestones that the company would like to achieve. As it is well known in the eCommerce industry, achieving higher milestones month after month, year after year is a standard. Hence, Ésah Tea is looking to build a core team that can take it towards the next stage of its eCommerce journey. So if you think that you are perfect to work in a Startup, Let's have a chat.

The Job

• Manage paid acquisition channels like Google Ads and Facebook Ads. Analyze the results and optimize individual campaigns.
• Be responsible for the ROI of dozens of campaigns you execute.
• Own, drive, and report on crucial marketing efficiency metrics such as CAC, LTV, and, ROAS
• Understand your target audience and customer behaviors. You create strategies and campaigns, understanding the entire user journey from account creation until purchase.
• Analyze creative data and make recommendations to the Creative designers
• Come up with a hypothesis and test it scientifically to consolidate learnings, thereby increasing the baseline of the team's quality.
• Document findings in a structured way to contribute to the company's global knowledge base

Collaborate with international peers in other geographical markets to keep the highest possible baseline quality in your campaigns.

The Ideal Candidate

• 2-4 years of paid marketing experience, preferably in consumer-facing products
• Fluent in English (Advanced writing and speaking English skills)
• Experience with creative experimentation
• Experience with fast-paced, high growth startups
• Strong analytical and problem-solving skills
• A natural strategist
• Makes fast business decisions that prove to be profitable

Nice to have

• SQL
• Understanding of ad platforms algorithms

Experience with programmatic media (DSP)

Note: Must Be willing to relocate to Guwahati, Assam