Implementation & Support Executive

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Talent Acquisition Specialist

Experience Level: 2 + Years

Location: Bangalore, Karnataka (On-site).

Job Overview:

We are seeking an experienced and dynamic Talent Acquisition Specialist to join our team. As a Talent Acquisition Specialist, you will play a critical role in driving our talent acquisition strategy and

ensuring we attract and hire top-tier talent to support our company's growth and objectives.

Responsibilities:

• Develop and execute comprehensive talent acquisition strategies aligned with the company's goals and objectives.

• Utilize various channels and platforms to proactively source, engage and build a robust pipeline of qualified candidates for current and future hiring needs.

• Conduct thorough screening and assessment of candidates to ensure alignment with job requirements, cultural fit and potential for long-term success within the organization.

• Coordinate and facilitate interviews, ensuring a positive candidate experience while effectively evaluating candidates' skills, qualifications and potential.

• Collaborate with hiring managers to develop competitive and compelling offers, negotiate terms and facilitate the offer acceptance process.

• Contribute to employer branding initiatives and recruitment marketing efforts to enhance the company's reputation as an employer of choice and attract top talent.

• Provide regular reports and insights to the supervisor, identifying areas for improvement and optimization

• Stay abreast of industry trends, best practices and innovative recruitment strategies and continuously seek opportunities to enhance and optimize the talent acquisition process.

• Build strong partnerships and collaborate effectively with internal stakeholders, including hiring managers, HR colleagues and leadership, to ensure alignment and success in talent acquisition efforts.

Requirements:

• Bachelor's degree in Human Resources, Business Administration or a related field.

• 2+ years of progressive experience in talent acquisition, with a focus on full-cycle recruitment, preferably in a fast-paced and dynamic environment.

• Proven track record of successfully sourcing, attracting and hiring top-tier talent across various functions and levels.

• Strong understanding of recruitment best practices, talent acquisition trends and employment laws and regulations.

• Exceptional communication, interpersonal and relationship-building skills, with the ability to effectively engage and influence stakeholders at all levels.

• High level of professionalism, integrity and discretion, with a commitment to upholding confidentiality and ethical standards.

• Demonstrated ability to thrive in a collaborative team environment while also being able to work autonomously and drive results independently.

Job Summary:

As an Oracle HCM Consultant specializing in Learning and Talent Management, you will be responsible for implementing, configuring, and supporting Oracle HCM Cloud modules related to employee development, performance, and learning. You will work closely with HR teams and technical stakeholders to translate business needs into effective Oracle HCM solutions.

Key Responsibilities:

System Implementation & Configuration

• Act as the primary liaison between HR operations and Oracle configuration teams.
• Translate business requirements into system specifications and configuration decisions.
• Configure Talent Management (competency models, performance templates, succession planning).
• Build and manage Learning catalogs, courses, offerings, and learning paths.

Project Management

• Track implementation tasks, dependencies, and milestones.
• Facilitate status meetings, document decisions, and escalate issues.
• Coordinate cross-functional input during UAT, training, and go-live phases.

Data Management & Integration

• Lead data mapping and transformation efforts from legacy systems.
• Create and validate HDL, FBDI, and spreadsheet loader templates.
• Ensure data quality through validation and cleansing practices.

Testing & Documentation

• Prepare test data and execute test scripts during SIT and UAT.
• Document test outcomes, configuration decisions, and data loads.
• Maintain comprehensive implementation documentation.

Required Skills & Qualifications:

• Bachelor’s degree in HR, Business Administration, Computer Science, or related field.
• 5+ years of experience with Oracle HCM Cloud, specifically in Learning and Talent modules.
• Proficiency in HDL, FBDI, Spreadsheet Loader, and Excel (pivot tables, lookups).
• Strong understanding of HR processes and Oracle HCM alignment.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage priorities within project timelines.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Job Description:

We are seeking an experienced senior web developer to join our friendly team to participate in the

development of the next-generation app and who has the technical ability to implement server side

code written in the Laravel framework. Your main responsibility will be designing and implementing

applications that are written in PHP. This means you will work closely with front end developers to

integrate back-end components with the components they're creating for users to interact with.

Therefore, it is important that youre able to effectively communicate and collaborate with your

colleagues. You will take a lead role in the technical side of our company with room to grow as we

continue to grow.

Technologies/ Frameworsk:

PHP, Laravel, Lumen, MySQL, PostgreSQL, MS SQL, RESTful API, Microservice, API Gateway,

JavaScript, jQuery, Docker, Load Balancer, LMAP, Nginx

Skills Required:

• Extensive experience in PHP Laravel, API Gateway

• Hands-on experience in web services-RESTful

• Knowledge of RESTful API design patterns and Integrations technologies. JSON

Language and scripting as well as Rest Oriented Architecture (ROA)

• Knowledge of HTTP and SOAP Protocols

• Hands-on experience with MySQL / PostgreSQL / MS SQL development including data

modelling, concurrency, query optimization, stored procedure development, and tuning

• Familiarity & Expertise with Bitbucket / GitHub,

• Comfortable working with JavaScript and jQuery

• Understanding and Practising of coding best practices

• Creative and efficient problem solver

• Knowledge of AWS API Gateway, Apigee API Gateway, Azure API Gateway or any other

API Gateways.

• Hands-on experience in working with API gateways added advantage

• Understanding and experience on Data Patterns

Responsibilities:

• Ability to work closely with technical architects and architecture governance technical

team for solution development and design reviews

• Analyse, design, develop, as well as implement RESTful services and APIs

• Be involved in the development life cycle and perform definition and feasibility analysis as

well as in the API lifecycle release management

• Implement, integrate, and document a variety of software platforms through the RESTful

API framework

• API development with OpenAPI Specifications and other standards

• Apply the latest software design techniques and contribute to the technical design of new

solutions

• Modify existing programs, prepare test data and functional specifications.

• Troubleshoot issues and solve problems, identify potential process improvement areas

• Implement common APIs based on architecture guidelines and frameworks

• Responsible for mapping, designing specs for transformation between API Gateway and

backend service

• Write object-oriented, clean, and maintainable code

• Deliver quality results on time with minimal supervision

• Ensuring that integrations run smoothly.

• Scaling projects based on client feedback.

• Mentoring/training in API architecture & code quality

• Work closely with API Solutions Architect and Platform Administrators

• Work closely with the Business Product Owners, and must understand the short and

medium term strategy for the business

Requirements:

• Experience working with PHP, performing unit testing, and managing APIs such as

RESTful.

• A solid understanding of application design using Laravel.

• Knowledge of database design and querying using SQL.

• Proficiency in HTML and JavaScript.

• Practical experience using the MVC architecture.

• A portfolio of applications and programs to your name.

• Problem-solving skills and critical mindset. - Great communication skills.

• Desire and ability to learn

Desired Candidate Profile

• Bachelor's degree in Literature, Journalism, Marketing, Communications, or similar stream
• Ideally a minimum of 2 years’ experience in Content Marketing
• A portfolio of published work
• Proven track record in a fast-paced environment gained either in-house or agency side
• Familiarity with all the content forms like blog, infographics, ppts, video, ebooks etc and market in relevant different forums
• Good knowledge of content and layout design tools such as Adobe InCopy and InDesign
• Good knowledge of various content platforms such as social media, blogs, and print media
• Excellent computer skills with MS Office and Google Suite
• Strong understanding of content practices to increase engagement of the content pieces
• Excellent written and verbal communication skills

We are looking for a passionate full-stack developer to be responsible for all platform-related duties, from developing designs for complicated applications to analyzing code. The key responsibilities include writing and testing code, debugging programs, and integrating applications with third-party web services, optimizing applications, ensuring UI/UX feasibility, and implementing API designs and architecture.

You should know python and use server-side logic. Ultimately, you'll build highly responsive web applications that align with our business needs.

Selected day-to-day responsibilities include:

1. Writing effective, scalable, and sustainable code
2. Developing back-end components to improve responsiveness and overall performance
3. Integrating user-facing elements into applications
4. Testing and debugging programs
5. Improving the functionality of existing systems
6. Implementing security and data protection solutions
7. Assessing and prioritizing feature requests
8. Ensuring the feasibility of UI/UX designs
9. Coordinating with internal teams to understand user requirements and provide technical solutions

• Proven experience as a senior accountant
• Thorough knowledge of basic accounting procedures and Tally
• In-depth understanding of Generally Accepted Accounting Principles (GAAP)
• Awareness of business trends
• Familiarity with financial accounting statements
• Experience with general ledger functions and the month-end/year-end closing process
• Advanced MS Excel skills including Vlookups and pivot tables
• Accuracy and attention to detail
• Taking ownership of tasks assigned
• Aptitude for numbers and quantitative skills
• A degree in Accounting, Finance, or relevant field
• Ability to work with little or no supervision

Must Haves: Should have min. 2 Yrs of experience in working with SaaS Business

Responsibilities

• Build internal financial controls and manage financial operations
• Verify, allocate, post, and reconcile accounts payable and receivable
• Ensure budgets are adhered to and alert COO about overruns
• Revenue recognition and preparing books for accrual accounting
• Produce error-free accounting reports and present their results
• Analyze financial information and summarize financial status
• Spot errors and suggest ways to improve efficiency and spending
• Provide technical support and advice on accounting management
• Review and recommend modifications to accounting systems and procedures
• Manage accounting assistants and bookkeepers/ close coordination with CA firm
• Participate in financial standards setting and in the forecast process
• Provide input into the department’s goal-setting process
• Prepare financial statements and produce budget according to schedule
• Assist with tax audits and tax returns
• Direct internal and external audits to ensure compliance
• Plan, assign, and review staff’s work
• Support month-end and year-end closing process
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Ensure compliance with Indian tax laws and accounting principles
• Liaise with the COO to improve financial procedures

• Understand the overall requirements of the product/platform and specifically for the assigned feature/module.
• Design and Develop Software as per the product architecture and requirements.
• Code and unit testing of the feature/modules including appropriate design reviews and code inspections.
• Ensure adherence to the software development processes.
• Investigates software/system problems to isolate the root cause and provides innovative solutions.
• Collaborates with cross-functional teams (locally & globally) to ensure product releases meet quality, performance, scalability, reliability, and schedule goals.

• Bachelor’s or Master’s degree in Computer Science, Software Engineering or Information Technology.
• 5-8+ years of experience in software development using J2EE technologies
• Experience with Core Java, JEE5 (JSP/JMS/Web Services/Servlets), Spring, Hibernate, REST, JBOSS/Tomcat Servers
• 1+ years of experience using Azure IOT technologies
• Work experience in Azure IoT Suite: IoT HUB, Azure TSI, DPS, Service Bus, Azure Functions, Azure KeyVault, MCI/AKS, Azure AD
• Knowledge in Azure Data Lake, Azure SQL
• Strong understanding of object-oriented programming
• Knowledge in ReactJS, JQuery is a plus
• Good knowledge in SQL -preferable
• Must have worked in agile/scrum environment
• Good understanding of software development processes, preferably for a regulated medical devices environment (ISO13485/FDA)
• Ability to work with cross-functional and remote teams.
• Flexibility to work on different areas of the product/platform
• Good written and verbal English communication
• Ability to travel as needed (minimal)