Implementation & Support Executive

Are you a creative genius with a knack for making websites and apps function flawlessly and visually stunning?

If so, we've got the perfect role for you - UI/UX Designer!

As a UI/UX Designer, you will aim to create digital experiences that make people go "WOW!"

This role involves understanding user needs, researching, and designing interfaces that enhance usability and drive user engagement. You'll be responsible for designing intuitive user interfaces that are as smooth as butter and visually appealing as a piece of art.

Here's what you'll be doing at UIUX Studio:

- Crafting user-friendly and eye-catching designs for websites and mobile applications.

- Collaborating with developers and stakeholders to bring your designs to life.

- Conducting user research and testing to gather valuable insights and make data-driven design decisions.

- Creating wireframes, prototypes, and mockups that will make your clients jump with joy.

- Constantly staying up-to-date with the latest design trends and tools because let's face it, being trendy is cool.

Now, let's talk about the qualifications we're looking for:

- A portfolio that will make our jaws drop - show us your best UI/UX designs!

- Degree in Design or equivalent experience but hey, if you're a self-taught design prodigy, we won't hold it against you.

- Proficiency in industry-standard design software like Sketch, Adobe XD, or Figma.

- A deep understanding of user-centred design principles (you should know what makes users tick)

- Excellent communication skills because teamwork makes the dream work

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

• Should adhere to SDLC processes and Oracle standard documentation /Operating Procedures
• Develop Reports, Charts and Forms using built-in UI components
• Add HTML5 and CSS3 scripting to improve the User Interface thereby providing a better user experience
• Include custom scripting (JavaScript/JQuery/AJAX) as per the business requirement
• Prepare Test cases/reports. Perform Unit , Peer and System Testing on the same
• Inspect / Debug the code logic using the browser developer tools
• Deploy Authentication and Authorization for the modules as per requirement
• Build features and applications with a mobile responsive design (Not mandatory)
• Migrate application and DB objects from DEV to TEST/PROD environments.
• Mandatory to work from Bosch Bangalore office from the start

Mandatory and Optional Skills

Sr. No.

Technical Skills

Mandatory /Good to have

Min Years of hands on Exp in this skill

1

Oracle Apex

Mandatory

3 Yrs

2

Oracle SQL, PL/SQL, Oracle DB Models/Objects

Mandatory

3-5 Yrs

3

Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)

Mandatory

3

4

JavaScript, JQuery, AJAX, CSS and HTML5

Knowledge

1-2 Yrs

5

Data and UI integration with external (Oracle & Non-Oracle) systems 

Knowledge

3 Yrs

• Should adhere to SDLC processes and Oracle standard documentation /Operating Procedures
• Develop Reports, Charts and Forms using built-in UI components
• Add HTML5 and CSS3 scripting to improve the User Interface thereby providing a better user experience
• Include custom scripting (JavaScript/JQuery/AJAX) as per the business requirement
• Prepare Test cases/reports. Perform Unit , Peer and System Testing on the same
• Inspect / Debug the code logic using the browser developer tools
• Deploy Authentication and Authorization for the modules as per requirement
• Build features and applications with a mobile responsive design (Not mandatory)
• Migrate application and DB objects from DEV to TEST/PROD environments.
• Mandatory to work from Bosch Bangalore office from the start

Mandatory and Optional Skills

Sr. No.

Technical Skills

Mandatory /Good to have

Min Years of hands on Exp in this skill

1

Oracle Apex

Mandatory

3 Yrs

2

Oracle SQL, PL/SQL, Oracle DB Models/Objects

Mandatory

3-5 Yrs

3

Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)

Mandatory

3

4

JavaScript, JQuery, AJAX, CSS and HTML5

Knowledge

1-2 Yrs

5

Data and UI integration with external (Oracle & Non-Oracle) systems 

Knowledge

3 Yrs

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

• Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
• Collaborate with Frontend to spec, write, test, and deploy API endpoints.
• Implementation of a robust set of services and APIs that work on our data pipelines.
• Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
• Product development activity includes data querying from our various stores, real-time analytics, ML algorithms.
• Developing & Integrating of the front-end and back-end aspects of the web application
• Optimization of the application for maximum speed and scalability.
• Brainstorm features with the product team and guides decisions based on your knowledge of the codebase.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 
  
  

• Upto years of relevant work experience.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
• You have a good understanding of multi-process architecture and the threading limitations of NodeJs and Express frameworks.
• Understanding of fundamental design principles behind a scalable application.
• You have basic understanding of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
• Familiarity with REST API development standards, protocols (HTTP, WebSockets and more)
• You’re comfortable picking up new stacks and choosing the right tool to get the job done.
• You are open to learning new stuff and avoid internal politics. (super important).
• You are humble, kind, and are open to feedback.(super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂

• Perform research and development on Machine Learning specifically in the areas of Speech Recognition, Digital signal processing, audio signal processing, NaturalLanguage processing, Natural Language Understanding
• Read and keep up with the research in Speech recognition, Machine Learning, Deep

• Understand and implement research papers to the business problem and build the

• Contribute to applied research and open source community
• Mentor and guide team members

Working as a “Backend Developer” at Bonzai gives you the opportunity to work on maintaining and improving the platform.

• Work on the entire product lifecycle starting from design to deployment and monitoring.
• Explore new technologies such as Kotlin, patterns such as Domain-Driven Design and other cool stuff such as Gitlab CI/CD pipelines, Docker, ECS, Golang, Python, Terraform, distributed tracing and even Haskell.
• Ensure top-notch performance in terms of product and feature experience.

• 2 - 3 yrs of experience in Java, Spring Boot, Hibernate, Rest API, and MySQL.
• Good to have experience/knowledge of other programming languages such as Kotlin or Python, other DBs such as Redshift, platforms such as AWS and architectural patterns such as https://martinfowler.com/bliki/DomainDrivenDesign.html">Domain-Driven Design (DDD) and https://en.wikipedia.org/wiki/Hexagonal_architecture_(software)">Hexagonal architecture.
• Good understanding of Object-oriented concepts, Functional programming and Design Patterns.
• Exceptional communication skills and ability to articulate complex ideas in written, spoken and visual language
• Bachelor in engineering preferably from a leading institute across the globe.

Required Skills

• 3+ years experience creating interfaces, large-scale digital experiences, or applications.
• Excellence at designing a brand experience across multiple channels, including web, mobile applications.
• Experience designing for a variety of industries including retail, financial, etc.
• Direct client interaction experience with the ability to build relationships, understand client vision/direction, and present designs and concepts.
• Figma should be core to your toolbox. Adobe Creative Suite is a plus. (Keynote, Google Docs, and other basic skills are a requirement)
• Strong experience using various prototyping tools to help understand the problem, test concepts, and communicate experiences to internal teams and clients.
• Full understanding of how to identify the true needs of users through research, customer journey mapping, user testing and apply the insights to the design strategy and business needs. Successful track record working within interdisciplinary teams in creating great products knowledge of service design, design systems, and agile methodologies.
• Risk-taking in design, pushing past the obvious.

Basic Qualifications

• BA/BS degree or equivalent, in design, human-computer interaction or a related field, or a combination of education and experience in a relevant field