MEET COMPASS
We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!
Director, IT Support ( Call Center Operations)
The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.
The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.
Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.
This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions.
Key Responsibilities:
- Leadership & Strategy:
- Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
- Serve as the senior subject matter expert contact for all things IT support.
- Oversee multiple Tech/IT support client programs
- Attend as needed new client demo/Sales discussions representing IT support
- Operational Oversight:
- Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
- Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
- Ensure execution of bridge plans for any KPIs that are not meeting target
- Process Improvement & Quality Assurance:
- Identify opportunities for process optimization, automation, and continuous improvement.
- Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
- People Management:
- Oversee, support and develop a team of IT support operations managers.
- Conduct performance reviews, coach for career development, and foster a high-performance culture.
- Client Engagement & Relationship Management:
- Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
- Financial & Resource Management:
- Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
- Experience in managing cost per transaction accounts is preferred.
- Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
- Compliance & Risk Mitigation:
- Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
- Mitigate risks through proactive incident management and business continuity planning.
Qualifications and Physical Requirements with or without reasonable accommodation:
- 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
- Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
- Experience managing large teams and working with international clients, especially in tech industries.
- Proven track record of meeting/exceeding operational KPIs and client expectations.
- Exceptional leadership, communication, and stakeholder management skills.
- Analytical mindset with strong problem-solving abilities.
- Ability to operate a computer/laptop and a headset.
- Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Decisiveness and attention to detail.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Availability:
Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Compass Experience Labs
About
Company social profiles
Similar jobs
Role: Azure Fabric Data Engineer
Experience: 5–10 Years
Location: Pune/Bangalore
Employment Type: Full-Time
About the Role
We are looking for an experienced Azure Data Engineer with strong expertise in Microsoft Fabric and Power BI to build scalable data pipelines, Lakehouse architectures, and enterprise analytics solutions on the Azure cloud.
Key Responsibilities
- Design & build data pipelines using Microsoft Fabric (Pipelines, Dataflows Gen2, Notebooks).
- Develop and optimize Lakehouse / Data Lake / Delta Lake architectures.
- Build ETL/ELT workflows using Fabric, Azure Data Factory, or Synapse.
- Create and optimize Power BI datasets, data models, and DAX calculations.
- Implement semantic models, incremental refresh, and Direct Lake/DirectQuery.
- Work with Azure services: ADLS Gen2, Azure SQL, Synapse, Event Hub, Functions, Databricks.
- Build dimensional models (Star/Snowflake) and support BI teams.
- Ensure data governance & security using Purview, RBAC, and AAD.
Required Skills
- Strong hands-on experience with Microsoft Fabric (Lakehouse, Pipelines, Dataflows, Notebooks).
- Expertise in Power BI (DAX, modeling, Dataflows, optimized datasets).
- Deep knowledge of Azure Data Engineering stack (ADF, ADLS, Synapse, SQL).
- Strong SQL, Python/PySpark skills.
- Experience in Delta Lake, Medallion architecture, and data quality frameworks.
Nice to Have
- Azure Certifications (DP-203, PL-300, Fabric Analytics Engineer).
- Experience with CI/CD (Azure DevOps/GitHub).
- Databricks experience (preferred).
Note: One Technical round is mandatory to be taken F2F from either Pune or Bangalore office
Adobe Illustrator- Edit videos for social media, marketing campaigns, advertisements, and promotional content
- Create engaging short-form and long-form video content
- Add transitions, animations, sound effects, subtitles, and motion graphics
- Collaborate with the marketing and creative team to develop content ideas
- Understand brand guidelines and maintain consistency across videos
- Stay updated with market trends, viral formats, and editing styles
- Optimize videos for platforms like Instagram, YouTube, LinkedIn, and Facebook
- Manage raw footage, organize assets, and deliver projects on time
- Take ownership of assigned projects from concept to final delivery.
Position: Accountant (Leather Export house)- Female
Experience: 5 + Year in Export house (Leather/garrments/textile)
salary: Negotiable
Industry: Garments/ apparel/ fashion
Qualification: CA qualified
Location: IMT Manesar
candidate must have experience in Export house (leather/garments/home textile)
Must have CA qualified.
good communication skill, presentable smart.
mail updated resume with current salary-
Email: jobs[at]glansolutions[dot]com
satish: 8 8O 274 97 4 3
Greeting...!!!
Are you looking for an Immediate job offer?
Job Title: SAP Consultant / Sr. Consultant - Basis
Location: Baner, Pune (WFO)
Experience: 6+ years
Must Have: Implementation and Support project exp
***Only Immediate or serving notice will consider**
Key Responsibilities:
- Implement and support SAP Basis/ALM solutions
- Provide technical expertise in a customer-facing role
- Analyze complex requirements and provide system solutions
- Design, customize, configure, and test SAP systems
- Act as a liaison between client stakeholders and the technical team
- Perform performance monitoring, tuning, and problem resolution
- Assist in SAP upgrades, system refresh, and system copy activities
- Manage SAP parameter changes, operation modes, and logon groups
- Administer SAP databases (HANA, MSSQL, DB2, Oracle)
- Handle incident, problem, and change management processes
- Provide ad-hoc training and user support as needed
- Mentor junior team members and document processes and solutions
Required Knowledge/Skills:
- 6-8 years of experience as a Basis consultant handling ECC/S4HANA on Linux and Windows
- Experience with mid-sized SAP upgrades and system refresh/copy
- Knowledge of AS JAVA Stack and SAP Fiori
- HANA installation and administration experience
- Proficiency in add-on and support pack application and troubleshooting
- TMS administration, configuration, and troubleshooting
- SAP role-based authorization knowledge
- Spool administration and troubleshooting printer issues
- Ability to work in shifts and handle high-priority issues
- Strong understanding of incident, problem, and change management processes
Qualifications:
- Degree or similar qualification
- SAP certification preferred
Interested candidates, please send your resume and cover letter to [contact email] with the subject line "SAP Consultant / Sr. Consultant - Basis Application."
Regards,
Dimple Pal | Talent Acquisition - Executive
Linkedin - www.linkedin.com/in/dimple-pal-218b94147
NodeJS (Node.js)
MongoDB
ExpressLooking for Software Developer - Node.js on urgent bases.
Job Description:
1.Hands on experience in Backend database.
2.Knowledge of Nodejs, React.
Exp: 1-2 Years
Qualification:Diploma/B.E/Technical Degree
Location :Andheri (E)
C++CSummary:
Hyperspec is building a real time local map for self-driving cars and using cross view localization to enable ubiquitous autonomy. Hyperspec is a VC funded startup.
The principal embedded systems engineer will have deep expertise in embedded systems design, development and worked for years on embedded systems teams. This person is a leader and mentor to junior engineers and shares knowledge about the design and development of embedded systems.
Responsibilities:
- Serves as an expert in all aspects of embedded projects and embedded systems—including designing, developing, testing, and perfecting designs
- Responsible for updating and working with executive leadership on the development of embedded systems and status of projects
- Provides guidance and mentoring to other members of the team
Requirements:
- Minimum of bachelors' degree in computer science or engineering
- At least ten years of engineering experience with expertise in software engineering, data structures, and programming techniques
- Deep expertise in C/C++ programming
- Experience with FPGAs, PCB, Xilinx, Altera, or similar SoCs.
- Experience with ISPs, Cameras, Switches a plus.
- Experience in working with real-time operating systems, communications protocols and firmware design.
- Experience in interfaces, IP protocols, and hardware subsystems.
- Experience in working as part of a team and leading teams.
Position – International Sales Development Representative
Reports to - Regional Head
Primary Objective - Sales Development Representatives are responsible for qualifying leads at the initial stages in the sales funnel. They must research potential clients, connect with and educate prospects and qualify leads before handing them off to the closers of the sales team.
Specific Accountabilities/Responsibilities -
Promoting and business through extensive and persistent cold calling, emails and communication(s) to prospective clients
Respond, engage and qualify inbound leads and inquiries
Scheduling Initial Prospecting Meetings for the Sales Team
Providing in depth information to the Sales team to enable the most qualified and productive demos
Researching and evaluating additional leads/prospects through web research
Meet or exceed assigned quota of a minimum of 40 calls / 30 emails per day
Working together with the Sales Director to grow a specific sales territory
Working with the Sales Director to support the acquisition of new accounts in the region
Help as needed to build awareness on special projects / events
Maintaining all contacts/opportunities and recording all progress
Setting objectives and goals for the team and also track progress
Hiring from Within and from Outside
Performance Appraisals
BackOffice operation
Our client is a revolutionary Educational services platform, that brings in innovation and expertise in their ways of learning. Awarded as one of the best Google apps of 2017, the app provides students with a variety of online courses that cover K12 subjects, Entrance exams, Engineering and Finance stream topics, as well as Self-help notes.
Their unique and simple AI based site and app feature 500+ courses, nearly a lakh videos and tests, and also imparts strength and weakness analysis for the students to improve their knowledge base. The 5 yr old organisation is one of the most loved ed-tech platforms that reaches more than 4.5 million registered users.
- Creating and maintaining test plans as the product grows in functionality
- Researching, designing, and implementing the automation framework for tests
- Creating processes around the entire testing workflow, all the way from test case management, test data creation, automatic bug captures, test progress measurement etc.
- Defining test specifications for functional, integration and performance testing.
- Collaborating with the development team in continuous build & deployment process
- Reporting test coverage and participating in troubleshooting
- Creating optimal test strategy (including functional, non-functional, analytics and automation) and test plans for both short term and long term projects.
- Editing Job Description
- 2-5 years of experience working in a product based startup/company
- Understand the creation and implementation of test cases for immediate test scenarios and long term test case strategies.
- BE/B.Tech from Tier 1 college (Computer Science/Relevant Degree) or great set of experience of working in startup(s)/product based companies.
- Knowledge of automation tools like Selenium suite of Tools (Selenium IDE, Selenium RC, Selenium Web Driver and Selenium Grid)
- Experience in testing both Android & iOS, as well as the website
- Experience in establishing/managing small teams and setting up best practices across engineering units ensuring perfect releases each time.
- Good understanding of the user experience as well as ensuring a seamless product journey for users.
- Should be able to understand requirements and test algorithms accordingly.
- Strong analytical and troubleshooting skills.
- Should be resourceful, innovative and inventive.
- Creative in approaching the problems following different approaches, mindset, devices, environment, etc.
- Know how to prioritize things on the basis of their impact on the product & the company.
- Empathy towards students to understand the problem or take regular feedback for product improvement.
- Quality of keeping pace while working in dynamic atmosphere
- Great skills to communicate with the team and also articulate them for the internal documentation within the team members.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon