We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions.

Key Responsibilities:

Leadership & Strategy:
Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
Serve as the senior subject matter expert contact for all things IT support.
Oversee multiple Tech/IT support client programs
Attend as needed new client demo/Sales discussions representing IT support
Operational Oversight:
Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
Ensure execution of bridge plans for any KPIs that are not meeting target
Process Improvement & Quality Assurance:
Identify opportunities for process optimization, automation, and continuous improvement.
Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
People Management:
Oversee, support and develop a team of IT support operations managers.
Conduct performance reviews, coach for career development, and foster a high-performance culture.
Client Engagement & Relationship Management:
Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
Financial & Resource Management:
Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
Experience in managing cost per transaction accounts is preferred.
Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
Compliance & Risk Mitigation:
Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
Experience managing large teams and working with international clients, especially in tech industries.
Proven track record of meeting/exceeding operational KPIs and client expectations.
Exceptional leadership, communication, and stakeholder management skills.
Analytical mindset with strong problem-solving abilities.
Ability to operate a computer/laptop and a headset.
Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST.

MEET COMPASS

Director, IT Support ( Call Center Operations)

Key Responsibilities:

Leadership & Strategy:
Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
Serve as the senior subject matter expert contact for all things IT support.
Oversee multiple Tech/IT support client programs
Attend as needed new client demo/Sales discussions representing IT support
Operational Oversight:
Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
Ensure execution of bridge plans for any KPIs that are not meeting target
Process Improvement & Quality Assurance:
Identify opportunities for process optimization, automation, and continuous improvement.
Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
People Management:
Oversee, support and develop a team of IT support operations managers.
Conduct performance reviews, coach for career development, and foster a high-performance culture.
Client Engagement & Relationship Management:
Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
Financial & Resource Management:
Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
Experience in managing cost per transaction accounts is preferred.
Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
Compliance & Risk Mitigation:
Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
Experience managing large teams and working with international clients, especially in tech industries.
Proven track record of meeting/exceeding operational KPIs and client expectations.
Exceptional leadership, communication, and stakeholder management skills.
Analytical mindset with strong problem-solving abilities.
Ability to operate a computer/laptop and a headset.
Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Compass Experience Labs

Founded :

2015

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Boost customer satisfaction with outsourcing customer service and support. Improve customer retention outsourcing with expert teams and AI-driven solutions.

Similar jobs

Associate Lead - Data Scientist ( Python, AL/ML),

at Staffnixcom

Posted by Mayank Choudhary

Pune

5 - 8 yrs

₹30L - ₹37L / yr

Data Science

Strong Data Scientist / AI Engineer / Machine Learning Engineer profiles.

Mandatory (Experience 1) – Must have minimum 5+ years of hands-on experience in Data Science, Machine Learning, Applied AI, NLP, Deep Learning, or Generative AI solutions.

Mandatory (Experience 2) – Must have strong hands-on experience in Python programming, SQL, data analysis, feature engineering, model development, and production-grade ML applications.

Mandatory (Experience 3) – Must have experience working with Machine Learning and Deep Learning frameworks such as PyTorch, TensorFlow, Keras, Scikit-learn, or equivalent.

Mandatory (Experience 4) – Must have hands-on experience working on NLP, embeddings, semantic search, text classification, document understanding, recommendation systems, or similar AI/ML use cases.

Mandatory (Experience 5) – Must have experience working with Large Language Models (LLMs) such as GPT, Llama, Mistral, Claude, Gemini, Phi, or similar foundation models.

Mandatory (Experience 6) – Must have hands-on experience building or implementing RAG (Retrieval Augmented Generation) systems, vector search, knowledge retrieval, embeddings, chunking, indexing, or semantic retrieval solutions.

Mandatory (Experience 7) – Must have experience working with Git, CI/CD practices, production environments, and scalable AI/ML systems.

Mandatory (CTC) – The CTC breakup offered will be 75% fixed + 25% variable, as per company policy.

Strong Data Scientist / AI Engineer / Machine Learning Engineer profiles.

Mandatory (Experience 1) – Must have minimum 5+ years of hands-on experience in Data Science, Machine Learning, Applied AI, NLP, Deep Learning, or Generative AI solutions.

Mandatory (Experience 2) – Must have strong hands-on experience in Python programming, SQL, data analysis, feature engineering, model development, and production-grade ML applications.

Mandatory (Experience 3) – Must have experience working with Machine Learning and Deep Learning frameworks such as PyTorch, TensorFlow, Keras, Scikit-learn, or equivalent.

Mandatory (Experience 5) – Must have experience working with Large Language Models (LLMs) such as GPT, Llama, Mistral, Claude, Gemini, Phi, or similar foundation models.

Mandatory (Experience 7) – Must have experience working with Git, CI/CD practices, production environments, and scalable AI/ML systems.

Mandatory (CTC) – The CTC breakup offered will be 75% fixed + 25% variable, as per company policy.

Digital Marketing Strategist

at Technostacks Infotech Pvt Ltd.

Posted by Maheshwari Pandya

Ahmedabad

3 - 10 yrs

₹5L - ₹15L / yr

B2B Marketing

Digital Marketing

Brand Management

Demand generation

1. Marketing Strategy & Positioning

Develop and refine Technostacks’ B2B digital marketing strategy across priority industries: Healthcare, Life Sciences, Industrial, and Logistics.
Translate technical capabilities and case studies into clear market-facing positioning.
Identify target buyer personas, pain points, decision journeys, and messaging angles.
Support industry-specific positioning for services such as AI, digital product engineering, IoT, cloud, data engineering, and bespoke software development.

2. Customer Journey & Campaign Planning

Map buyer journeys across awareness, consideration, evaluation, and conversion stages.
Design integrated campaigns that connect content, SEO, paid media, LinkedIn, email, website, retargeting, and sales outreach.
Create campaign briefs with target audience, campaign thesis, messaging,assets, channels, CTAs, KPIs, and sales handoff logic.
Build quarterly campaign calendars aligned with business development priorities.

3. Content & Messaging Direction

Guide the development of website pages, solution pages, landing pages, case studies, blogs, email journeys, LinkedIn content, whitepapers, webinars, and
sales enablement assets.
Ensure content is technically grounded, industry-relevant, and aligned to buyer pain points.
Work with writers, designers, developers, and leadership to convert business conversations into campaign-ready assets.
Improve the quality and consistency of Technostacks’ digital messaging across channels.

4. Demand Generation & Channel Orchestration

Coordinate SEO, SEM, LinkedIn, email marketing, retargeting, website conversion, and campaign execution.
Work with internal teams, freelancers, agencies, and specialists to ensure campaigns are executed coherently.
Use search, social, competitor, and customer signals to identify campaign opportunities.
Support founder-led and company-led thought leadership campaigns.

5. Marketing-Sales Alignment

Work closely with the sales and business development teams to align campaigns with prospecting priorities.
Create sales-support assets such as outreach hooks, email sequences, LinkedIn messaging, case study recommendations, and vertical-specific pitchnarratives.
Define lead qualification logic and campaign-to-sales handoff processes.
Track feedback from sales to improve campaign relevance and lead quality.

6. Measurement & Optimization

Define and monitor KPIs across channel performance and business outcomes.
Track metrics such as qualified inquiries, campaign-influenced meetings, landing page conversion, sales-accepted leads, cost per qualified
conversation, and content-assisted pipeline.
Use tools such as GA4, Google Search Console, Google Ads, LinkedIn
Campaign Manager, CRM dashboards, and SEO platforms to monitor performance.
Build regular reporting systems that connect marketing activity to business impact.

Required Skills & Experience:

6–10 years of experience in B2B digital marketing, demand generation,growth marketing, or marketing strategy.
Experience in B2B technology, SaaS, IT services, consulting, enterprise solutions, or product engineering marketing is strongly preferred.
Strong understanding of customer journey mapping and integrated campaign planning.
Ability to convert complex technical capabilities into clear business messaging.
Working knowledge of SEO, SEM, LinkedIn marketing, email marketing,content strategy, website conversion, and marketing analytics.
Experience working with sales or business development teams.
Ability to manage internal teams, agencies, freelancers, or channel specialists.
Strong analytical mindset with comfort in performance reporting and campaign optimization.
Excellent communication, briefing, planning, and coordination skills.

1. Marketing Strategy & Positioning

Develop and refine Technostacks’ B2B digital marketing strategy across priority industries: Healthcare, Life Sciences, Industrial, and Logistics.
Translate technical capabilities and case studies into clear market-facing positioning.
Identify target buyer personas, pain points, decision journeys, and messaging angles.
Support industry-specific positioning for services such as AI, digital product engineering, IoT, cloud, data engineering, and bespoke software development.

2. Customer Journey & Campaign Planning

Map buyer journeys across awareness, consideration, evaluation, and conversion stages.
Design integrated campaigns that connect content, SEO, paid media, LinkedIn, email, website, retargeting, and sales outreach.
Create campaign briefs with target audience, campaign thesis, messaging,assets, channels, CTAs, KPIs, and sales handoff logic.
Build quarterly campaign calendars aligned with business development priorities.

3. Content & Messaging Direction

Guide the development of website pages, solution pages, landing pages, case studies, blogs, email journeys, LinkedIn content, whitepapers, webinars, and
sales enablement assets.
Ensure content is technically grounded, industry-relevant, and aligned to buyer pain points.
Work with writers, designers, developers, and leadership to convert business conversations into campaign-ready assets.
Improve the quality and consistency of Technostacks’ digital messaging across channels.

4. Demand Generation & Channel Orchestration

Coordinate SEO, SEM, LinkedIn, email marketing, retargeting, website conversion, and campaign execution.
Work with internal teams, freelancers, agencies, and specialists to ensure campaigns are executed coherently.
Use search, social, competitor, and customer signals to identify campaign opportunities.
Support founder-led and company-led thought leadership campaigns.

5. Marketing-Sales Alignment

Work closely with the sales and business development teams to align campaigns with prospecting priorities.
Create sales-support assets such as outreach hooks, email sequences, LinkedIn messaging, case study recommendations, and vertical-specific pitchnarratives.
Define lead qualification logic and campaign-to-sales handoff processes.
Track feedback from sales to improve campaign relevance and lead quality.

6. Measurement & Optimization

Define and monitor KPIs across channel performance and business outcomes.
Track metrics such as qualified inquiries, campaign-influenced meetings, landing page conversion, sales-accepted leads, cost per qualified
conversation, and content-assisted pipeline.
Use tools such as GA4, Google Search Console, Google Ads, LinkedIn
Campaign Manager, CRM dashboards, and SEO platforms to monitor performance.
Build regular reporting systems that connect marketing activity to business impact.

Required Skills & Experience:

6–10 years of experience in B2B digital marketing, demand generation,growth marketing, or marketing strategy.
Experience in B2B technology, SaaS, IT services, consulting, enterprise solutions, or product engineering marketing is strongly preferred.
Strong understanding of customer journey mapping and integrated campaign planning.
Ability to convert complex technical capabilities into clear business messaging.
Working knowledge of SEO, SEM, LinkedIn marketing, email marketing,content strategy, website conversion, and marketing analytics.
Experience working with sales or business development teams.
Ability to manage internal teams, agencies, freelancers, or channel specialists.
Strong analytical mindset with comfort in performance reporting and campaign optimization.
Excellent communication, briefing, planning, and coordination skills.

BIM Manager

at Hunarstreet Technologies Pvt Ltd

Agency job

via Hunarstreet Technologies Pvt Ltd by Shayada Ali

Hyderabad

5 - 12 yrs

₹1L - ₹12L / yr

Autodesk

Autodesk Revit

BIM

AutoCAD

3D CAD

+4 more

BIM Manager – Interiors & Facades

Experience: 5–6 Years

Department: BIM / Design Coordination

Location: Hyderabad

Qualification: Bachelor’s Degree / Diploma in Architecture, Civil, Interior Design or related field

Software Skills: Autodesk Revit, AutoCAD, BIM 360, Dynamo

Job Summary

We are looking for an experienced BIM Manager with strong expertise in interiors and facade projects. The candidate will be responsible for managing BIM workflows, leading project coordination, ensuring quality standards, and delivering accurate BIM models and documentation within project timelines.

Key Responsibilities

Lead and manage BIM projects for interior and facade systems.
Develop and implement BIM standards, workflows, and best practices.
Coordinate with architects, interior designers, facade consultants, and project teams.
Create and supervise detailed 3D BIM models using Autodesk Revit.
Ensure quality, accuracy, and consistency of BIM models and drawings.
Manage project deliverables as per timelines and milestones.
Train and mentor junior BIM modelers and coordinators.
Integrate BIM processes with BIM 360, Dynamo, and other collaboration tools.
Prepare BIM execution plans, workflows, and project documentation.
Resolve BIM coordination and data exchange issues efficiently.
Stay updated with latest BIM technologies, tools, and industry trends.

Required Skills

Strong knowledge of BIM standards and workflows.
Expertise in Autodesk Revit and family creation.
Good understanding of interiors and facade detailing.
Excellent coordination and communication skills.
Leadership and team management abilities.
Knowledge of AutoCAD, BIM 360, and Dynamo preferred.
Problem-solving and project management skills.

Qualifications

5–6 years of experience in BIM modeling and management.
Experience in interiors and facade projects is mandatory.
Degree/Diploma in Architecture, Civil Engineering, Interior Design, or related field.
BIM/Revit certifications will be an added advantage.

BIM Manager – Interiors & Facades

Experience: 5–6 Years

Department: BIM / Design Coordination

Location: Hyderabad

Qualification: Bachelor’s Degree / Diploma in Architecture, Civil, Interior Design or related field

Software Skills: Autodesk Revit, AutoCAD, BIM 360, Dynamo

Job Summary

Key Responsibilities

Lead and manage BIM projects for interior and facade systems.
Develop and implement BIM standards, workflows, and best practices.
Coordinate with architects, interior designers, facade consultants, and project teams.
Create and supervise detailed 3D BIM models using Autodesk Revit.
Ensure quality, accuracy, and consistency of BIM models and drawings.
Manage project deliverables as per timelines and milestones.
Train and mentor junior BIM modelers and coordinators.
Integrate BIM processes with BIM 360, Dynamo, and other collaboration tools.
Prepare BIM execution plans, workflows, and project documentation.
Resolve BIM coordination and data exchange issues efficiently.
Stay updated with latest BIM technologies, tools, and industry trends.

Required Skills

Strong knowledge of BIM standards and workflows.
Expertise in Autodesk Revit and family creation.
Good understanding of interiors and facade detailing.
Excellent coordination and communication skills.
Leadership and team management abilities.
Knowledge of AutoCAD, BIM 360, and Dynamo preferred.
Problem-solving and project management skills.

Qualifications

5–6 years of experience in BIM modeling and management.
Experience in interiors and facade projects is mandatory.
Degree/Diploma in Architecture, Civil Engineering, Interior Design, or related field.
BIM/Revit certifications will be an added advantage.

Product Manager (PM)

at Zolvit (formerly Vakilsearch)

1 video

2 recruiters

Posted by Lakshmi J

Bengaluru (Bangalore), Chennai

2 - 5 yrs

₹10L - ₹25L / yr

Accounting

Compliance

Financial accounting

Product Management

We are looking for a Product Manager to lead the Zolvit 360 product. Zolvit 360 is a platform which leverages cutting-edge AI to help 10,000 Indian SMEs stay on top of compliances. Be it legal, accounting, tax or secretarial. As the Zolvit 360 PM, you will ensure Zolvit 360 is accurate, easy to use, and consistently engaging to drive monthly active users (MAU).

Key Responsibilities

1. Use Your Domain Expertise:

● Apply your knowledge of Indian compliances to shape Zolvit 360’s features and workflows.

● Spot opportunities for AI automation to make compliance filing simpler and faster.

● Stay updated on regulatory changes and ensure Zolvit 360 evolves to meet the latest requirements.

2. Build a Great Product:

● Own the product roadmap, ensuring every update adds value and solves real user problems.

● Work with engineering, design, and other teams to deliver high-quality features, on time.

● Listen to users through feedback and research to improve the product.

● Track product performance using analytics tools to measure success and make adjustments as needed.

3. Deliver Business Value:

● Create opportunities for cross-sell, so that users discover and purchase other compliance services

● Collaborate with sales and compliance delivery teams to drive adoption.

What We’re Looking For

Preferred Qualifications:

● Chartered Accountant (CA) with 2–3 years of product management experience

● Alternatively, 2–3 years of product management experience in compliance-tech, with a strong understanding of the regulatory landscape.

Why Join Us?

● Make a Difference: Leverage your expertise to build a product that blends compliance & AI to simplify life for Indian SMEs

● Shape the Future: Lead one of Zolvit's flagship products, in a fast-growing market.

● Grow with Us: Collaborate with a talented team while building cutting-edge AI & PM skills.

Key Responsibilities

1. Use Your Domain Expertise:

● Apply your knowledge of Indian compliances to shape Zolvit 360’s features and workflows.

● Spot opportunities for AI automation to make compliance filing simpler and faster.

● Stay updated on regulatory changes and ensure Zolvit 360 evolves to meet the latest requirements.

2. Build a Great Product:

● Own the product roadmap, ensuring every update adds value and solves real user problems.

● Work with engineering, design, and other teams to deliver high-quality features, on time.

● Listen to users through feedback and research to improve the product.

● Track product performance using analytics tools to measure success and make adjustments as needed.

3. Deliver Business Value:

● Create opportunities for cross-sell, so that users discover and purchase other compliance services

● Collaborate with sales and compliance delivery teams to drive adoption.

What We’re Looking For

Preferred Qualifications:

● Chartered Accountant (CA) with 2–3 years of product management experience

● Alternatively, 2–3 years of product management experience in compliance-tech, with a strong understanding of the regulatory landscape.

Why Join Us?

● Make a Difference: Leverage your expertise to build a product that blends compliance & AI to simplify life for Indian SMEs

● Shape the Future: Lead one of Zolvit's flagship products, in a fast-growing market.

● Grow with Us: Collaborate with a talented team while building cutting-edge AI & PM skills.

Senior Software Engineer

A Gaming Company

Agency job

via SIlverPeople Consulting by Manasa Rao

Gurugram

6 - 9 yrs

₹10L - ₹15L / yr

Ionic

AngularJS (1.x)

Angular (2+)

Role:

Senior Software Engineer

Type: Permanent

Location: Gurgaon

Work from office

Work Location: Sec 2, Gurgaon Work Days: 5 Days, Work from Office.

Job Description

Role: Angular (Apps)
Designation: Senior Software Engineer
Experience: 6 to 7

We are looking for a full stack developer who possesses a passion for web & mobile technologies using Angular
/Advanced JS/TS and will work with Hybrid development (IONIC framework).

Key Responsibilities:
• Design and build IONIC mobile applications for iOS and Android
• Collaborate with cross-functional teams to analyze, design, and ship new features
• Fully responsible for mobile app development in the team
• Build and publish applications in respective app stores
• Understanding of responsive design principles
• Ability to design and conceptualize architecture
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements:
• Professional experience with Advanced JS / TS and web technologies including Single-page
applications.
• Familiarity with API Creation and RESTful services. (e.g HTTP , Promises , AJAX , JSON)
• Experience with debugging tool and memory optimisation techniques ( e.g Chrome devtool, Batrang,
DOM traversing)
• Mobile and desktop web performance & optimization knowledge (e.g. sprite sheets, icon fonts).
• Extensive experience in writing modular JavaScript. (Design patterns like MVC, Observer)
• Experience in developing and handling compatibility issues for multiple form factors
(mobile/tablet/desktop), across multiple platforms (Win/OSX/iOS/Android).
• Proficient in modern front-end JS frameworks (Angular, Jquery).
• Experience with Hybrid App development platform (e.g. Phaser, Ionic, Electron, Node-webkit)
• Experience with third-party libraries and APIs
• Git or similar distributed SCM tools.
• Strong interpersonal skills.
Good to Have:
• UI & UX experience.
• Full stack skills: Angular, React Native , HTML, CSS, Javascript etc.

Role:

Senior Software Engineer

Type: Permanent

Location: Gurgaon

Work from office

Work Location: Sec 2, Gurgaon Work Days: 5 Days, Work from Office.

Job Description

Role: Angular (Apps)
Designation: Senior Software Engineer
Experience: 6 to 7

We are looking for a full stack developer who possesses a passion for web & mobile technologies using Angular
/Advanced JS/TS and will work with Hybrid development (IONIC framework).

Backend Developer

My Client is a technology aggregator in IoT, AI and NLP

Agency job

via Unnati by Seemi Ejaz

NCR (Delhi | Gurgaon | Noida)

3 - 6 yrs

₹10L - ₹20L / yr

Java

NodeJS (Node.js)

Amazon Web Services (AWS)

As a Backend Developer, you will work on the latest and greatest in high performance web development, data science, community development and mobile technologies.

What you will do:
- Playing a part in defining software architectures – collaborate with leads to explore existing systems, determine areas of complexity, uncover potential risks to successful implementation, and learn the applications’ capabilities.
- Implementing solutions as per technical design for new features and changes to existing components.
- Participating in the full development lifecycle of new functionality and enhancements to existing applications.
- Committing to producing high quality, highly performing and robust software within agreed time estimates and to agreed quality standards.
- Managing all stakeholder expectations.
- Working alongside global teams.
- Taking responsibility for successful delivery.
- Being able to work in a fast paced Agile/SCRUM environment.
- Following coding standards, building appropriate unit tests, integrating tests and deployment scripts.
- Assisting in defining software architectures – Collaborating with leads to explore existing systems, determining areas of opportunities.
- Translating designs and style guides provided by the Design team into functional user interfaces, ensuring cross browser compatibility and performance.
- Contributing to continual improvement by suggesting improvements to user interface, software architecture or new technologies.

Ruby on Rails Developer

at Zymr

1 recruiter

Posted by Amit Patel

Bengaluru (Bangalore), Pune

5 - 10 yrs

₹10L - ₹15L / yr

Ruby on Rails (ROR)

Ruby

Javascript

React.js

You’ll be joining the engineering team responsible for delivering SaaS and on-premise solutions that orchestrate case data workflows and provide data driven legal insights for our clients. You will be leading the development, maintenance and scaling of our strategic initiatives - using a variety of distributed systems and cloud-technology stacks, driving our next level of growth. As an early member of our small team, you will have ample opportunity to lead and scale the product and the team.

Responsibilities

Work with product management to understand customers' case data workflows to translate their pain points to requirements.
Gain a solid understanding of customer backend pipelines and integration surfaces.
Breakdown large projects into potentially shippable incremental units within a timeframe.
Understand the current system architecture and design sub systems.
Be hands-on and build end-to-end new features and support existing features.
Engage in all stages of the product development life cycle.
Adopt a customer-centric and iterative mindset.
Promote engineering best practices such as API design standards, coding standards, code test coverage, code reviews, CI/CD, and documentation.
Work with lead engineers and mentor junior engineers to deliver on large initiatives.
Our tech stack is varied - you will start with Ruby/Rails, JavaScript/React, Postgres, Redis, Sidekiq, Heroku, AWS, and more.

Required Skills:

Exposure to a variety of stacks building SaaS platforms and/or on-premise solutions.
Experience with building sub-systems or services in a distributed system.
Exposure to one or more backend architectures such as event-driven, micro services, and cloud architectures.
Experience troubleshooting performance and/or scale issues.
Strong in RDBMS and/or NoSQL databases.
Proficient in one or more scripting languages - experience in Ruby/Rails and JavaScript/React is a plus.
Strong in data structures, algorithms, object-oriented programming, and design patterns.
Ability to effectively communicate and collaborate with both technical and nontechnical team members.
Prior experience in the legal tech industry is a plus.

Years of Experience : 5+ years

Educational Qualification: BE or BCA or MCA OR Msc IT

Responsibilities

Work with product management to understand customers' case data workflows to translate their pain points to requirements.
Gain a solid understanding of customer backend pipelines and integration surfaces.
Breakdown large projects into potentially shippable incremental units within a timeframe.
Understand the current system architecture and design sub systems.
Be hands-on and build end-to-end new features and support existing features.
Engage in all stages of the product development life cycle.
Adopt a customer-centric and iterative mindset.
Promote engineering best practices such as API design standards, coding standards, code test coverage, code reviews, CI/CD, and documentation.
Work with lead engineers and mentor junior engineers to deliver on large initiatives.
Our tech stack is varied - you will start with Ruby/Rails, JavaScript/React, Postgres, Redis, Sidekiq, Heroku, AWS, and more.

Required Skills:

Exposure to a variety of stacks building SaaS platforms and/or on-premise solutions.
Experience with building sub-systems or services in a distributed system.
Exposure to one or more backend architectures such as event-driven, micro services, and cloud architectures.
Experience troubleshooting performance and/or scale issues.
Strong in RDBMS and/or NoSQL databases.
Proficient in one or more scripting languages - experience in Ruby/Rails and JavaScript/React is a plus.
Strong in data structures, algorithms, object-oriented programming, and design patterns.
Ability to effectively communicate and collaborate with both technical and nontechnical team members.
Prior experience in the legal tech industry is a plus.

Years of Experience : 5+ years

Educational Qualification: BE or BCA or MCA OR Msc IT

Customer Success Manager

Companies deliver modern and easy onboarding. (WF1)

Agency job

via Multi Recruit by HR Vanishree

Bengaluru (Bangalore)

3 - 7 yrs

₹20L - ₹25L / yr

Customer Success

Customer Success Manager

SAAS Sales

International Sales

Product Sales

Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
Provide product training to enable the customers to realize the potential of the company
Identify product usage gaps and provide actionable solutions to the customers
Build value-based relationships with customers and create company champions
Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
Drive desired customer outcomes through a consultative approach
Ensure customer retention by negotiating and closing renewals
Identify opportunities of upselling and cross-selling along with the Account Managers
Identify appropriate business use cases where the company can be deployed
Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
Work with the marketing team to execute customer surveys, case studies, etc
Identify and Process Success milestones for the customers
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization

Our ideal Customer Success Manager:

Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
Showcases exemplary written and verbal communication skills to work along with Global Customers
Has worked directly with Large Enterprise Customers in the Americas or European region
Has an exceptional ability to communicate and foster positive business relationships
Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
Managed customers across different segments in the past and knows how to manage them differently
Exhibits a true passion for customers and for Customer Success

Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
Provide product training to enable the customers to realize the potential of the company
Identify product usage gaps and provide actionable solutions to the customers
Build value-based relationships with customers and create company champions
Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
Drive desired customer outcomes through a consultative approach
Ensure customer retention by negotiating and closing renewals
Identify opportunities of upselling and cross-selling along with the Account Managers
Identify appropriate business use cases where the company can be deployed
Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
Work with the marketing team to execute customer surveys, case studies, etc
Identify and Process Success milestones for the customers
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization

Our ideal Customer Success Manager:

Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
Showcases exemplary written and verbal communication skills to work along with Global Customers
Has worked directly with Large Enterprise Customers in the Americas or European region
Has an exceptional ability to communicate and foster positive business relationships
Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
Managed customers across different segments in the past and knows how to manage them differently
Exhibits a true passion for customers and for Customer Success

Fullstack Developer

An online fintech providing total investment solution

Agency job

via ConsultBae by Consult Bae

Remote only

3 - 7 yrs

₹15L - ₹30L / yr

NodeJS (Node.js)

React.js

Java

MERN Stack

Javascript

+4 more

Skills

3 to 7 Years of experience in Full Stack Technologies- Express, Lambda, SQL, React, Node JS, Java
Knowledge of web framework.
Able to create database schemes that represent and support business processes
Having a Start-Up experience is a plus
Having a degree from Premier Engineering Institute is a plus

KRA

Work collaboratively in architecture/developing/maintaining solutions Design, efficient, testable, reusable, reliable, and clean code using best software development practices
Contribute towards the entire development life cycle of analysis, design, implementation and test
Integration of user-facing elements with server-side logic
Automation, including writing unit and integration tests
Maintain high standards of quality for code technical documentation, and deliverable
Detect, report, investigate, and fix product defects
Stay abreast of emerging technologies/industry trends
Ability to learn a lot quickly
Be active in the community by participating in meetups and conferences
Participate in brainstorming and idea generation activities.

What Makes You A Great Fit

Ability to communicate clear timelines and the ability to over achieve them
Fast Learner, very good interpersonal skills, positive attitude
Ability to pick something new and learn it fast whatever way possible

Location :

As Grip is a company started during the Covid-19 Era we believe in working from wherever you want and meeting you virtually every now and then.

About the compnay : Grip:

GRIP is an online fintech company aimed at providing a convenient, hassle free investment experience through investing in physical assets. The company kickstarted its journey in 2019 and was founded by Nikhil Aggarwal, who previously served as the COO of Chalo and Vice President of Morgan Stanley. He also worked for the World Bank.

The leasing industry in India remains largely unexplored and GRIP's objective is to make retail investors aware of it as an investment option. Through GRIP, one can invest in physical assets leased to corporates and earn stable monthly returns. The proposition is not as volatile as the share market and the returns are extremely healthy. GRIP focuses on the employed upper-middle class spectrum and aims to provide an effective alternative to these investors.

Why Grip :

While we offer competitive cash compensation along with ESOPs to participate in our long-term growth, the real upside is simply the challenge ahead and the awesome, friendly team by your side. And an opportunity to learn and grow at a breakneck speed as we redefine the contours of finance for Investors in India.

Skills

3 to 7 Years of experience in Full Stack Technologies- Express, Lambda, SQL, React, Node JS, Java
Knowledge of web framework.
Able to create database schemes that represent and support business processes
Having a Start-Up experience is a plus
Having a degree from Premier Engineering Institute is a plus

KRA

Work collaboratively in architecture/developing/maintaining solutions Design, efficient, testable, reusable, reliable, and clean code using best software development practices
Contribute towards the entire development life cycle of analysis, design, implementation and test
Integration of user-facing elements with server-side logic
Automation, including writing unit and integration tests
Maintain high standards of quality for code technical documentation, and deliverable
Detect, report, investigate, and fix product defects
Stay abreast of emerging technologies/industry trends
Ability to learn a lot quickly
Be active in the community by participating in meetups and conferences
Participate in brainstorming and idea generation activities.

What Makes You A Great Fit

Ability to communicate clear timelines and the ability to over achieve them
Fast Learner, very good interpersonal skills, positive attitude
Ability to pick something new and learn it fast whatever way possible

Location :

As Grip is a company started during the Covid-19 Era we believe in working from wherever you want and meeting you virtually every now and then.

About the compnay : Grip:

Why Grip :

Backend Developer - XMPP Engineer

at Yagerbomb Media Pvt. Ltd

1 video

4 recruiters

Posted by Yuvraj Bhalla

Mumbai

1 - 7 yrs

₹3L - ₹15L / yr

Java

MySQL

PHP

MongoDB

Object Oriented Programming (OOPs)

+2 more

Job Description Extensive experience with real time web application using XMPP. Experience with instant messaging, presence, multi-party chat such as Extensible Messaging and Presence Protocol (XMPP) would be a big plus. Strong experience with either PHP or Java. Strong experience with MVC based framework. Experience with highly scalable, consumer facing web applications. Some experience with front-end technologies (JavaScript, CSS, jQuery) Must have excellent OOPS knowledge and should have worked extensively on MVC based frameworks. Knowledge on PHP5 would be plus. Knowledge of Web security will be a plus. Experience with instant messaging, presence, multi-party chat such as Extensible Messaging and Presence Protocol (XMPP) would be a big plus. Working alongside talented Director of Engineering to solve technical challenges Serving as a creative member of the team, ready to innovate and develop next generation products Writing scalable and clean code Skills / Tools: HTML, XMPP, Java, PHP, PHP5, JavaScript, CSS, jQuery, GIT, Object Oriented Concepts

Why apply to jobs via Cutshort