

Job Description – IT Manager
About Us
Opteamix is an AI-powered technology services company on a mission to simplify success. We combine cutting-edge innovation with deep industry expertise to help organizations operate more intelligently, faster, and more competitively. Our service portfolio includes AI Consulting, Custom-built Generative AI Solutions, Cloud Engineering, Quality Engineering, Robotic Process Automation, DevOps, and more.
With a strong “people-first” culture, headquartered in Denver, Colorado, and a delivery center in Bengaluru, India, we act as trusted technology partners—aligning every initiative with strategic objectives to deliver real, measurable impact. (opteamix.com)
Role: IT Manager
Role Summary
The IT Manager will serve as the single point of accountability for digitizing Opteamix’s internal processes across HR, Recruitment, Finance, Administrative (travel, immigration, facilities), CRM, and IT Infrastructure. This role requires a strong mix of business analysis, technical expertise, and project management skills to lead Opteamix’s journey toward becoming a truly Digital and AI-First organization—efficient, competitive, and scalable.
Key Responsibilities
1. Business Analysis & Process Re-engineering
- Partner with HR, Recruitment, Finance, Admin, and Sales leaders to gather and analyze business requirements.
- Translate business needs into functional/technical specifications, process flows, BRDs, FRDs, and user stories.
- Recommend process simplifications, automation, and system integration opportunities.
2. Technical Leadership & Solutioning
- Lead evaluation, design, and implementation of enterprise IT solutions (HRMS, CRM, PSA, Finance systems).
- Maintain a consistent technology ecosystem and ensure proper maintenance practices.
- Own programs for system implementation, integrations, data management, dashboards, and infrastructure security.
- Stay updated on emerging technologies (RPA, AI/ML, BI tools, etc.) and recommend innovative solutions.
- Ensure compliance with application security, access controls, vulnerability management, and data protection.
3. Project Management & Delivery
- Define and execute the Digital & AI-First Transformation roadmap.
- Manage end-to-end delivery: scope, timelines, resources, risks, compliance, and stakeholder updates.
- Monitor KPIs such as system adoption, efficiency gains, reporting turnaround, and cost savings.
- Drive change management and training programs to ensure adoption across the organization.
- Ensure compliance with IT policies, audits, and security standards.
4. HR & Recruitment Systems
- Oversee HRMS deployment covering HR lifecycle, PMS, Resource Allocation, L&D, Operations, Payroll, Attendance, Recruitment, etc.
- Standardize reporting and dashboards for HR and recruitment processes.
5. Finance & Reporting Systems
- Develop real-time dashboards for P&L, GP per person, utilization, and payroll variance.
- Enable self-service BI for finance and leadership.
- Ensure seamless and automated data flow between HRMS, PSA, and finance systems.
6. Administrative Systems
- Digitize workflows for travel, immigration, and facilities requests.
- Automate approvals, compliance checks, and expense reporting.
7. Sales & Marketing Systems
- Oversee CRM adoption (Freshworks or equivalent) for opportunity pipeline, win/loss tracking, and client data.
- Integrate CRM insights with resource allocation and finance dashboards.
- Manage marketing technology stack—website, automation platforms, analytics tools, and digital campaigns.
- Provide leadership with insights into the sales → staffing → profitability linkages.
8. IT Infrastructure Management
- Manage IT assets, networks, cloud services, and enterprise security.
- Oversee vendor management, SLAs, and IT support.
- Ensure infrastructure supports secure, reliable, and efficient remote/hybrid work.
- Track and optimize software license utilization, compliance, and renewals across enterprise applications.
Qualifications
- Bachelor’s/Master’s in IT, IS, Computer Science, or related field.
- 8+ years of industry experience in business analysis, technical solutioning, and project management.
- Hands-on exposure to HRMS, CRM, ERP, and PSA system implementations.
- Proficiency with BI tools (Power BI, Tableau) and cloud-based systems.
- Strong understanding of IT infrastructure, security, and compliance.
- Certifications in PMP, Agile, BA, or ITIL are highly desirable.

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Bachelor’s degree in Computer Science, Electronics, or related field; Master’s degree or equivalent
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• Minimum 3 years software engineering experience
• Proficiency in one or more of the following programming languages (Python / Java / Scala / C / C++ /
Objective-C / Swift)
• Strong working knowledge of web application frameworks – node.js. Experience deploying and maintaining
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• Experience with data persistence and manipulation (sql, nosql, Splunk, etc.)
• Hands-on Test-Driven Development experience and able to author Unit, Integration and Functional Tests
• SOLID OO-skills. Must demonstrate strong familiarity of design patterns
• Shall be familiar with Agile Processes – Scrum or Kanba

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• Design and implement monitoring solutions that identify both system bottlenecks and production issues
• Design and implement workflows for continuous integration, including provisioning, deployment, testing, and version control of the software.
• Develop self-service solutions for the engineering team in order to deliver sites/software with great speed and quality
o Automating Infra creation
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• Conduct research, tests, and implements new metrics collection systems that can be reused and applied as engineering best practices
o Update our processes and design new processes as needed.
o Establish DevOps Engineer team best practices.
o Stay current with industry trends and source new ways for our business to improve.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Manage timely resolution of all critical and/or complex problems
• Maintain, monitor, and establish best practices for containerized environments.
• Mentor new DevOps engineers
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• The desire to work in fast-paced environment.
• 5+ years’ experience building, maintaining, and deploying production infrastructures in AWS or other cloud providers
• Containerization experience with applications deployed on Docker and Kubernetes
• Understanding of NoSQL and Relational Database with respect to deployment and horizontal scalability
• Demonstrated knowledge of Distributed and Scalable systems Experience with maintaining and deployment of critical infrastructure components through Infrastructure-as-Code and configuration management tooling across multiple environments (Ansible, Terraform etc)
• Strong knowledge of DevOps and CI/CD pipeline (GitHub, BitBucket, Artifactory etc)
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o AWS services like S3, CloudFront, Kubernetes, RDS, Data Warehouses to come up with architecture/suggestions for new use cases.
• Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed
Good to have
• Experience with code quality tools, static or dynamic code analysis and compliance and undertaking and resolving issues identified from vulnerability and compliance scans of our infrastructure
• Good knowledge of REST/SOAP/JSON web service API implementation
•
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