Critical Skills:
• Knowledge of Intune / Autopilot
• Knowledge of windows reset
• Application downloads > recognize if something is blocked (Zscaler knowledge / or know how it works)
• Macro’s knowledge
• Communication skills
• Proactive
• Migrate user profiles, data, and settings to the new IT environment.
• Ensure data integrity and security during the migration process.
• Test and validate migrated data to identify and resolve any issues.
• Create and configure user accounts in the new IT environment.
• Assign appropriate permissions and access rights.
• Ensure seamless access to resources and applications
• Provide training and support to end-users during and after the migration process.
• Assist users with any issues or questions related to the new environment.
• Develop and maintain user documentation and knowledge base articles.
• Monitor the new environment for any issues or problems.
• Troubleshoot and resolve any migration-related issues.
• Provide ongoing support to end-users.
• Strong technical knowledge of IT infrastructure, including hardware, software, and networks
• Experience with end-user migration tools and techniques.
• Proficiency in Microsoft Office Suite and other productivity tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
Preferred Characteristics
• Ability to effectively communicate and instill confidence with peers and all key stakeholders.
• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.
• Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
• Expertise in budget planning and financial management
• Deep understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and how they may be applied to the enterprise to drive digital business
• Ability to manage geographically diverse teams and overcome the culture clashes that may arise
• Ability to drive organizational change and build capabilities that effectively balance the needs for continuously exploiting capabilities to optimize operational efficiency, with delivering innovative and agile IT solutions to enable the business to explore digital business opportunities
• Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the IT workforce

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Key Responsibilities:
- ☁️ Manage cloud infrastructure and automation on AWS, Google Cloud (GCP), and Azure.
- 🖥️ Deploy and maintain Windows Server environments, including Internet Information Services (IIS).
- 🐧 Administer Linux servers and ensure their security and performance.
- 🚀 Deploy .NET applications (ASP.Net, MVC, Web API, WCF, etc.) using Jenkins CI/CD pipelines.
- 🔗 Manage source code repositories using GitLab or GitHub.
- 📊 Monitor and troubleshoot cloud and on-premises server performance and availability.
- 🤝 Collaborate with development teams to support application deployments and maintenance.
- 🔒 Implement security best practices across cloud and server environments.
Required Skills:
- ☁️ Hands-on experience with AWS, Google Cloud (GCP), and Azure cloud services.
- 🖥️ Strong understanding of Windows Server administration and IIS.
- 🐧 Proficiency in Linux server management.
- 🚀 Experience in deploying .NET applications and working with Jenkins for CI/CD automation.
- 🔗 Knowledge of version control systems such as GitLab or GitHub.
- 🛠️ Good troubleshooting skills and ability to resolve system issues efficiently.
- 📝 Strong documentation and communication skills.
Preferred Skills:
- 🖥️ Experience with scripting languages (PowerShell, Bash, or Python) for automation.
- 📦 Knowledge of containerization technologies (Docker, Kubernetes) is a plus.
- 🔒 Understanding of networking concepts, firewalls, and security best practices.
● Explore
○ As a devops engineer, you will have multiple ways, tools & technologies to solve
a particular problem. We want you to take things in your own hands and figure
out the best way to solve it.
● PDCT
○ Plan, design, code & write test cases for problems you are solving
● Tuning
○ Help to tune performance and ensure high availability of infrastructure, including
reviewing system and application logs
● Security
○ Work on code-level application security
● Deploy
○ Deploy, manage and operate scalable, highly available, and fault-tolerant
systems in client environments.
Technologies (4 out of 5 are required) :
● Terraform*
● Docker*
● Kubernetes*
● Bash Scripting
● SQL
(* marked are a must)
The challenges are great (as are the rewards). If you are looking to take these DevOps
challenges head on & wish to learn a great deal out of it and contribute to the company along
the way, this is the role for you.
Ready?
If developing impactful product for a initial stage startup sounds appealing to you, let’s
have a conversation. (Confidential, of course)
- 3+ years of relevant experience
- 2+ years experience with AWS (EC2, ECS, RDS, Elastic Cache, etc)
- Well versed with maintaining infrastructure as code (Terraform, Cloudformation, etc)
- Experience in setting CI/CD pipelines from scratch
- Knowledge of setting up and securing networks (VPN, Intranet, VPC, Peering, etc)
- Understanding of common security issues
● Auditing, monitoring and improving existing infrastructure components of highly available and scaled
product on cloud with Ubuntu servers
● Running daily maintenance tasks and improving it with possible automation
● Deploying new components, server and other infrastructure when needed
● Coming up with innovative ways to automate tasks
● Working with telecom carriers and getting rates and destinations and update regularly on the system
● Working with Docker containers, Tinc, Iptables, HAproxy, ETCD, mySQL, mongoDB, CouchDB and
ansible
You would be bringing below skills to our team :
● Expertise with Docker containers and its networking, Tinc, Iptables, HAproxy, ETCD, and ansible
● Extensive experience with setup, maintenance, monitoring, backup and replication with mySQL
● Expertise with the Ubuntu servers and its OS and server level networking
● Good experience of working with mongoDB, CouchDB
● Good with the networking tools
● Open Source server monitoring solutions like nagios, Zabbix etc.
● Worked on highly scaled, distributed applications running on the Datacenter Ubuntu VPS instances
● Innovative and out of box thinker with multitasking skills working in a small team efficiently
● Working Knowledge of any scripting languages like bash, node or python
● It would be an advantage if have experience with the calling platforms like FreeSWITCH, OpenSIPS or
Kamailio and have basic knowledge of SIP protocol
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

- Provides free and subscription-based website and email services hosted and operated at data centres in Mumbai and Hyderabad.
- Serve global audience and customers through sophisticated content delivery networks.
- Operate a service infrastructure using the latest technologies for web services and a very large storage infrastructure.
- Provides virtualized infrastructure, allows seamless migration and the addition of services for scalability.
- Pioneers and earliest adopters of public cloud and NoSQL big data store - since more than a decade.
- Provide innovative internet services with work on multiple technologies like php, java, nodejs, python and c++ to scale our services as per need.
- Has Internet infrastructure peering arrangements with all the major and minor ISPs and telecom service providers.
- Have mail traffic exchange agreements with major Internet services.
Job Details :
- This job position provides competitive professional opportunity both to experienced and aspiring engineers. The company's technology and operations groups are managed by senior professionals with deep subject matter expertise.
- The company believes having an open work environment offering mentoring and learning opportunities with an informal and flexible work culture, which allows professionals to actively participate and contribute to the success of our services and business.
- You will be part of a team that keeps the business running for cloud products and services that are used 24- 7 by the company's consumers and enterprise customers around the world. You will be asked to contribute to operate, maintain and provide escalation support for the company's cloud infrastructure that powers all of cloud offerings.
Job Role :
- As a senior engineer, your role grows as you gain experience in our operations. We facilitate a hands-on learning experience after an induction program, to get you into the role as quickly as possible.
- The systems engineer role also requires candidates to research and recommend innovative and automated approaches for system administration tasks.
- The work culture allows a seamless integration with different product engineering teams. The teams work together and share responsibility to triage in complex operational situations. The candidate is expected to stay updated on best practices and help evolve processes both for resilience of services and compliance.
- You will be required to provide support for both, production and non-production environments to ensure system updates and expected service levels. You will be required to specifically handle 24/7 L2 and L3 oversight for incident responses and have an excellent understanding of the end-to-end support process from client to different support escalation levels.
- The role also requires a discipline to create, update and maintain process documents, based on operation incidents, technologies and tools used in the processes to resolve issues.
QUALIFICATION AND EXPERIENCE :
- A graduate degree or senior diploma in engineering or technology with some or all of the following:
- Knowledge and work experience with KVM, AWS (Glacier, S3, EC2), RabbitMQ, Fluentd, Syslog, Nginx is preferred
- Installation and tuning of Web Servers, PHP, Java servlets, memory-based databases for scalability and performance
- Knowledge of email related protocols such as SMTP, POP3, IMAP along with experience in maintenance and administration of MTAs such as postfix, qmail, etc will be an added advantage
- Must have knowledge on monitoring tools, trend analysis, networking technologies, security tools and troubleshooting aspects.
- Knowledge of analyzing and mitigating security related issues and threats is certainly desirable.
- Knowledge of agile development/SDLC processes and hands-on participation in planning sprints and managing daily scrum is desirable.
- Preferably, programming experience in Shell, Python, Perl or C.
We (the Software Engineer team) are looking for a motivated, experienced person with a data-driven approach to join our Distribution Team in Bangalore to help design, execute and improve our test sets and infrastructure for producing high-quality Hadoop software.
A Day in the life
You will be part of a team that makes sure our releases are predictable and deliver high value to the customer. This team is responsible for automating and maintaining our test harness, and making test results reliable and repeatable.
You will:
-
work on making our distributed software stack more resilient to high-scale endurance runs and customer simulations
-
provide valuable fixes to our product development teams to the issues you’ve found during exhaustive test runs
-
work with product and field teams to make sure our customer simulations match the expectations and can provide valuable feedback to our customers
-
work with amazing people - We are a fun & smart team, including many of the top luminaries in Hadoop and related open source communities. We frequently interact with the research community, collaborate with engineers at other top companies & host cutting edge researchers for tech talks.
-
do innovative work - Cloudera pushes the frontier of big data & distributed computing, as our track record shows. We work on high-profile open source projects, interacting daily with engineers at other exciting companies, speaking at meet-ups, etc.
-
be a part of a great culture - Transparent and open meritocracy. Everybody is always thinking of better ways to do things, and coming up with ideas that make a difference. We build our culture to be the best workplace in our careers.
You have:
-
strong knowledge in at least 1 of the following languages: Java / Python / Scala / C++ / C#
-
hands-on experience with at least 1 of the following configuration management tools: Ansible, Chef, Puppet, Salt
-
confidence with Linux environments
-
ability to identify critical weak spots in distributed software systems
-
experience in developing automated test cases and test plans
-
ability to deal with distributed systems
-
solid interpersonal skills conducive to a distributed environment
-
ability to work independently on multiple tasks
-
self-driven & motivated, with a strong work ethic and a passion for problem solving
-
innovate and automate and break the code
The right person in this role has an opportunity to make a huge impact at Cloudera and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.
We are looking for a Sr. Engineer DevOps and SysOps, who is responsible for managing AWS and Azure cloud computing. Your primary focus would be to help multiple projects with various cloud service implementation, create and manage CI/CD pipelines for deployment, explore new services on cloud and help projects to implement them.
Technical Requirements & Responsibilities
- Have 4+ years’ experience as a DevOps and SysOps Engineer.
- Apply cloud computing skills to deploy upgrades and fixes on AWS and Azure (GCP is optional / Good to have).
- Design, develop, and implement software integrations based on user feedback.
- Troubleshoot production issues and coordinate with the development team to streamline code deployment.
- Implement automation tools and frameworks (CI/CD pipelines).
- Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects.
- Collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security.
- Optimize the company’s computing architecture.
- Conduct systems tests for security, performance, and availability.
- Develop and maintain design and troubleshooting documentation.
- Expert in code deployment tools (Puppet, Ansible, and Chef).
- Can maintain Java / PHP / Ruby on Rail / DotNet web applications.
- Experience in network, server, and application-status monitoring.
- Possess a strong command of software-automation production systems (Jenkins and Selenium).
- Expertise in software development methodologies.
- You have working knowledge of known DevOps tools like Git and GitHub.
- Possess a problem-solving attitude.
- Can work independently and as part of a team.
Soft Skills Requirements
- Strong communication skills
- Agility and quick learner
- Attention to detail
- Organizational skills
- Understanding of the Software development life cycle
- Good Analytical and problem-solving skills
- Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
- Should have a high level of energy working as an individual contributor and as a part of team.
- Good command over verbal and written English communication
- 2+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments
- 2+ years of hands-on experience as a DevOps engineer
- Strong leadership, communication and interpersonal skills geared to getting things done
- Developing themselves and the talent within their charge – fostering and creating opportunity for the team
- Strong understanding of SRE concepts and the DevOps culture. Set the direction and strategy for your team, and help shape the overall SRE program for the company
- Be able to lead complicated technical issues and communicating status updates/RCA with management and customers.
- Own site stability, performance, capacity planning, DevOps recruitment.







