Modern Workplace Engineer(Intune/SCCM)

Microsoft Technical Consultant 

Company Name

Savex Technologies Pvt. Ltd.

Mode of Working

Work Form Office

Days of Working

6 days a week(1st and 2nd Saturday is off; remaining Saturdays are Half day working)

Responsibilities

Objective:

• Skilled Technical Consultant with expertise in presales, delivery, and support of Microsoft solutions such as Intune, Azure, and related technologies.
• This role involves assisting with solution design, deployment, migration, and post-implementation support while working closely with customers and internal teams.

Presales

✓ Collaborate with the sales team to understand customer requirements and design tailored technical solutions for Microsoft products like M365, Intune, Azure as well as other products like Okta, Zoho, Kaspersky, and Freshworks

✓ Prepare and deliver technical presentations, demonstrations, and proof-of-concept sessions for M365, O365, Azure,Okta,Zoho,Kaspersky and Freshworks

✓ Assist in creating technical proposals, scope documents, and cost estimations for Microsoft and associated third-party products.

✓ Act as a technical advisor to clients, addressing concerns and questions during the presales phase.

 Delivery

✓ Manage and execute the deployment of M365, O365, , Azure solutions,Okta,Zoho,Kaspersky and Freshworks including tenant\Product setup, configuration, and optimization.

✓ Plan and perform migrations such as O365 to O365 or Azure migrations with minimal downtime.

✓ Customize and integrate Microsoft tools to align with business requirements.

✓ Coordinate with cross-functional teams to ensure timely and successful project delivery.

Support

✓ Provide Level 2 support for Microsoft solutions as well as for Okta,Zoho,Kaspersky and Freshworks, resolving escalated issues for those products and other integrated systems.

✓ Troubleshoot and resolve technical problems in a timely manner, escalating to L3 or vendor support when necessary.

✓ Monitor and manage security solutions (e.g., Kaspersky), ensuring compliance with organizational policies.

✓ Support and maintain ITSM tools (Zoho Ticketing, Freshworks), ensuring effective tracking and resolution of client issues.

Technical Skills

✓ Expertise in M365 and O365 suite: Exchange Online, SharePoint, Teams, OneDrive, AD and other Microsoft Services.

✓ Strong knowledge of Azure services: Virtual Machines, Storage, Identity Management, AD Connec & other Azure Services.

Migrations:

✓ Hands-on experience with O365 tenant-to-tenant migrations & other e-mails services to O365 migration.

✓ Proficiency in Azure migrations, including lift-and-shift or modernization approaches.

Skills Needed

Qualification: 

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of relevant experience in technical consulting, particularly with Microsoft and ITSM tools.
• Certifications in Microsoft products (e.g., M365, Azure Fundamentals, Azure Administrator) is must.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Excellent verbal and written communication skills.

Other

• Willingness to travel occasionally for onsite client engagements.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational skills with attention to detail.

Interview process

1st Virtual Round

2nd Face to Face Round

Greetings From NAM

Job Title: Senior EUC Engineer – SCCM / Intune Administrator

Location: Bangalore

Experience: 8–10 Years

Primary Skills: SCCM, Microsoft Intune, PowerShell, 1E, Application Packaging, Driver Packaging

Job Summary

We are looking for a highly skilled Senior EUC Engineer with 8–10 years of experience in Endpoint Management. The ideal candidate should have strong expertise in Microsoft Intune, SCCM, PowerShell scripting, 1E, Application Packaging, and Driver Packaging, with a strong automation mindset. The candidate will be responsible for managing enterprise endpoint environments, application deployments, operating system lifecycle, and automation initiatives.

Key Responsibilities

• Administer and manage enterprise endpoint environments using Microsoft Intune and SCCM (Microsoft Endpoint Configuration Manager).
• Develop and maintain PowerShell scripts to automate endpoint management and operational tasks.
• Create, test, and deploy Application Packages using industry-standard packaging tools.
• Perform Driver Packaging and maintain driver repositories for enterprise devices.
• Utilize 1E solutions for endpoint automation, software deployment, compliance, and device management.
• Design and implement automation solutions to improve operational efficiency.
• Manage software distribution, patch management, OS deployment, and endpoint compliance.
• Troubleshoot endpoint deployment, packaging, and device management issues.
• Collaborate with infrastructure, security, and support teams to ensure endpoint stability and compliance.
• Maintain documentation, deployment standards, and operational procedures.

Essential Skills

• 8–10 years of experience in Endpoint Management.
• Strong expertise in Microsoft Intune.
• Strong hands-on experience with SCCM (MECM).
• Advanced PowerShell scripting skills.
• Experience with 1E endpoint management solutions.
• Strong experience in Application Packaging.
• Experience in Driver Packaging and deployment.
• Strong automation mindset with scripting and process optimization.
• Excellent troubleshooting and problem-solving skills.

Preferred Skills

• Windows 10/11 Administration.
• Microsoft Autopilot.
• Azure Active Directory (Azure AD/Entra ID).
• Microsoft Endpoint Manager.
• Group Policy (GPO).
• ITIL process knowledge.
• Experience with enterprise endpoint security and compliance.

Mandatory Skills

• SCCM (MECM)
• Microsoft Intune
• PowerShell
• 1E
• Application Packaging
• Driver Packaging
• Endpoint Automation

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Job Overview

We are looking for a technically strong IT Infrastructure & Automation Engineer to manage, implement, migrate, and optimize enterprise IT environments across Microsoft infrastructure, endpoint management, identity, collaboration, security, and AI-powered automation.

The ideal candidate should have strong hands-on experience with Microsoft technologies, excellent communication skills, and the ability to deliver infrastructure and digital transformation projects end-to-end. Experience with non-Microsoft technologies and multi-vendor environments will be an added advantage.

Key Responsibilities

Microsoft Intune & Endpoint Management

• Implement and manage Microsoft Intune environments.
• Configure device enrollment, application deployment, policies, compliance, and security baselines.
• Manage Windows, macOS, iOS, and Android devices.
• Configure Conditional Access, endpoint security, and compliance controls.
• Manage Windows Autopilot and device lifecycle activities.
• Monitor and resolve endpoint compliance and configuration issues.

SCCM / Configuration Manager

• Deploy, configure, and maintain SCCM infrastructure.
• Manage OS deployment, imaging, software distribution, and patch management.
• Support SCCM and Intune co-management.
• Generate reports and troubleshoot SCCM issues.
• Assist with migration to modern endpoint management.

Microsoft Exchange

• Administer Exchange Online and Hybrid Exchange environments.
• Support mailbox and tenant migration activities.
• Manage mail flow, connectors, transport rules, and email security.
• Configure SPF, DKIM, DMARC, anti-spam, and anti-phishing controls.
• Troubleshoot messaging and mail delivery issues.

Active Directory & Identity

• Manage Active Directory and Group Policy environments.
• Configure Microsoft Entra ID integration and synchronization.
• Implement SSO, MFA, Conditional Access, and identity security.
• Handle user provisioning, onboarding, offboarding, and access management.
• Support hybrid identity environments.

SharePoint & Microsoft 365

• Implement and administer SharePoint Online.
• Configure sites, permissions, document management, and governance.
• Support file-share and legacy platform migrations.
• Integrate SharePoint with Teams, Power Platform, and business applications.
• Support knowledge and collaboration solutions.
• AI & Automation
• Implement Microsoft 365 Copilot and Copilot Studio solutions.
• Develop AI-powered assistants and agents for business functions.
• Work with Azure OpenAI, Azure AI Search, and Document Intelligence.
• Design RAG and knowledge management solutions.
• Integrate AI solutions with SharePoint, Teams, Dataverse, and enterprise applications.
• Implement workflow automation using Power Automate and Power Platform.
• Support AI governance, security, compliance, and responsible AI adoption.
• Security & Compliance
• Work with Microsoft Defender, Conditional Access, Identity Protection, and endpoint security.
• Implement Microsoft Purview, DLP, information protection, and governance solutions.
• Support security and compliance initiatives across Microsoft environments.
• Identify infrastructure and security gaps and recommend improvements.

Required Technical Skills

• Microsoft Intune
• SCCM / Microsoft Configuration Manager
• Exchange Online & Hybrid Exchange
• Active Directory
• Microsoft Entra ID
• SharePoint Online
• Microsoft Teams Administration
• Windows Server Administration
• Microsoft 365 Administration
• PowerShell
• Microsoft Defender Suite
• Conditional Access
• Identity Protection
• Microsoft Purview
• Endpoint Security
• Device Compliance
• Data Loss Prevention
• Microsoft 365 Copilot
• Copilot Studio
• Azure OpenAI
• Azure AI Services
• Power Automate
• Power Platform Integration
• Preferred Experience

Experience with AWS, GCP, VMware, Citrix, Cisco, Fortinet, Palo Alto, Linux, Veeam, ServiceNow, Trend Micro, CrowdStrike, or similar enterprise technologies will be an advantage.

Knowledge of enterprise architecture, cybersecurity, governance, and compliance frameworks is also preferred.

Candidate Profile

• 5+ years of relevant implementation and administration experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Strong documentation and reporting skills.
• Ability to manage multiple projects independently.
• Comfortable working with business stakeholders and technical teams.
• Bachelor's degree in IT, Computer Science, Engineering, or a related field.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Information Protection Administrator Associate
• ITIL Foundation

Key Deliverables

• Intune implementation and endpoint management.
• SCCM deployment, migration, and optimization.
• Exchange Online and Hybrid Exchange implementation.
• Active Directory and Entra ID integration.
• SharePoint Online deployment and governance.
• Microsoft 365 security and compliance implementation.
• AI and Copilot deployment and governance.
• Technical documentation, knowledge transfer, and operational handover.
• Integration of Microsoft and third-party enterprise technologies.

Position: Cloud Infrastructure & Migration SME/Tech Lead (L3) | Total IT Experience: 8-12 Years

Relevant Cloud Experience: 6+ Years

Job Summary:

We are seeking a highly experienced Cloud Infrastructure & Migration SME (L3) to design, implement, secure, and optimize enterprise-scale cloud and hybrid infrastructure environments. The candidate will serve as the primary SME responsible for cloud transformation, datacentre migration, infrastructure modernization, governance, security, and operational excellence across cloud and on-premises platforms.

The ideal candidate will possess deep expertise in Azure cloud technologies along with exposure to other public cloud platforms, cloud infrastructure, migration strategies, landing zone implementation, security frameworks, hybrid networking, disaster recovery, and automation. The role requires strong experience in assessing on-premises infrastructure and applications, planning migration and modernization initiatives, and delivering secure, scalable, resilient, and cost-effective cloud solutions across business-critical environments.

Key Responsibilities:

• Design, implement, and support secure, scalable, and highly available cloud and hybrid infrastructure environments, primarily focused on Microsoft Azure with exposure to AWS.
• Design and implement Landing Zones, cloud governance frameworks, management hierarchies, security controls, compliance standards, and operational guardrails.
• Lead enterprise storage transformation initiatives including Azure Storage services, data lifecycle management, and large-scale NAS-to-Blob/File Share migration programs.
• Lead cloud transformation and datacentre migration initiatives, including discovery, assessments, dependency mapping, migration planning, P2V, Virtual-to-Cloud and On-Premises-to-Cloud migrations, validation, cutover, and stabilization.
• Design and implement enterprise security and identity controls covering Microsoft Entra ID, Active Directory, identity governance, Zero Trust principles, security hardening, and compliance requirements.
• Design and support cloud networking, hybrid connectivity, network segmentation, private connectivity, DNS, routing, and secure access architectures.
• Build and manage cloud infrastructure platforms including compute, backup, disaster recovery, business continuity, high availability, and performance optimization to ensure operational resilience.
• Enable and support Azure database PaaS implementations, including migration readiness, Private Endpoint connectivity, security, and operational handover to database teams.
• Design, automate, and manage infrastructure using Infrastructure-as-Code (IaC), cloud automation, and DevOps best practices using Terraform, PowerShell, and Azure-native tooling.
• Implement monitoring, observability, alerting, capacity planning, and operational reporting capabilities to maintain infrastructure health, service reliability, and operational excellence.
• Provide L3 support, lead major incident resolution and RCAs, and drive continuous service improvement initiatives across cloud and infrastructure platforms.
• Collaborate with application, database, infrastructure, networking, security, and cloud teams to deliver reliable, secure, and cost-effective cloud solutions.
• Create and maintain architecture documentation, migration runbooks, standards, operational procedures, governance artefacts, and infrastructure readiness assessments.

Experience and Qualification Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• 8-12 years of IT experience, including 6+ years of hands-on Cloud Infrastructure and Migration experience, primarily within Microsoft Azure environments.
• Proven experience leading cloud transformation, datacentre migration, infrastructure modernization, and cloud adoption programs across enterprise environments.
• Strong expertise in enterprise cloud and hybrid infrastructure, cloud architecture, Landing Zones, governance, security, networking, identity management, disaster recovery, and operational excellence.
• Experience performing application and infrastructure assessments, dependency mapping, workload rationalization, and migration planning for cloud transformation initiatives.
• Strong experience with Windows Server, Active Directory, Microsoft Entra ID, virtualization platforms, hybrid infrastructure, and cloud operations.
• Experience delivering P2V, Virtual-to-Cloud, and On-Premises-to-Cloud migrations, including migration validation, cutover planning, and operational stabilization.
• Hands-on experience with Infrastructure-as-Code (Terraform, Bicep, ARM Templates), cloud automation, and operational tooling.
• Experience supporting Azure SQL services, cloud storage platforms, hybrid connectivity, monitoring, backup, and resilience frameworks.
• Exposure to AWS or other public cloud platforms and hybrid/multi-cloud environments is desirable.
• Experience working within managed services, cloud operations, or large-scale transformation programs, with strong stakeholder management, troubleshooting, and technical leadership capabilities.

Required Skills & Certifications

• Microsoft Azure Administrator Associate (AZ-104) – Mandatory
• Microsoft Azure Solutions Architect Expert (AZ-305) - mandatory
• AWS Certified Solution Architect - Preferred
• HashiCorp Terraform Associate - Optional

Key Competencies

• Strong system integration, analytical and troubleshooting skills
• Ability to manage business-critical production environments
• Leadership and mentoring capability
• Excellent communication and stakeholder management skills
• Proactive approach toward automation and continuous improvement

Work/ Roaster Requirement:

• Willingness to work in UK / US aligned shifts based on project requirements.
• Participation in on-call support and major incident response activities.
• Ability to operate in a fast-paced managed services environment.

Ideal Candidate Profile

A hands-on Cloud Infrastructure & Migration SME with expertise in cloud transformation, datacentre migration, hybrid infrastructure, governance, security, and operational excellence. The ideal candidate combines deep cloud infrastructure knowledge with strong migration and modernization experience to deliver secure, resilient, and cost-effective enterprise cloud solutions.

Job Description – Azure Virtual Desktop Specialist Engineer

Experience: 4–6 Years

Location: Chennai

Interview: Face-to-Face (F2F) – 28th August, Chennai

Must-Have Experience:

• Infrastructure / Data Center experience
• Strong experience in Azure Virtual Desktop (AVD)
• Experience in Windows Virtual Desktop (WVD)
• Hands-on experience in AVD support, troubleshooting, administration, and maintenance
• Good understanding of Azure infrastructure and Windows environments

Roles & Responsibilities:

1. Plan, execute, and deliver IT infrastructure projects within defined scope and timelines.
2. Coordinate cross-functional teams to ensure smooth project execution and alignment with business objectives.
3. Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where required.
4. Track project progress, prepare status reports, and maintain project documentation for stakeholders and governance.
5. Ensure adherence to technical standards, security policies, and best practices throughout the project lifecycle.
6. Provide technical support and troubleshooting for Azure Virtual Desktop environments.
7. Monitor AVD performance, user connectivity, session hosts, applications, and Azure resources.
8. Support incident, problem, and change management activities related to AVD infrastructure.

Interview Details:

📍 Chennai

📅 28th August

👥 Face-to-Face (F2F) Interview

Role Description

Key Responsibilities:

• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Handle password resets, account access, and user management (Active Directory)
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
• Log and track issues in ServiceNow/Jira and meet SLA timelines
• Escalate complex issues to L2 teams
• Support user onboarding/offboarding and system setup
• Maintain basic documentation and SOPs

Required Skills:

• Strong 2-3 years of experience in IT Support / Helpdesk / Desktop Support
• Good knowledge of Windows OS (10/11) and Microsoft Office 365
• Basic exposure to AWS is mandatory.
• Basic knowledge of Active Directory, networking, and security concepts
• Exposure to Linux/Unix environments (basic level)
• Familiarity with ticketing tools (ServiceNow, Jira, etc.)
• Basic understanding of programming/scripting (Java, Python, etc.) is a plus
• Experience in fast-paced or SaaS environments is an advantage
• Strong communication skills (English) and problem-solving ability

Job Title: Citrix & Azure AVD Administrator

Experience: 4–6 Years

Job Summary

We are looking for an experienced Citrix & Azure AVD Administrator with hands-on experience managing enterprise Citrix environments and Azure Virtual Desktop (AVD). The candidate should have strong troubleshooting skills and knowledge of Windows Servers, Active Directory, GPO, PowerShell, Nutanix, and ITIL processes.

Key Responsibilities

• Administer and support Citrix DaaS in hybrid environments and Azure AVD.
• Manage large and complex Citrix DaaS and AVD environments.
• Manage Windows Servers and Nutanix hypervisor environments.
• Troubleshoot Citrix issues and perform root cause analysis (RCA).
• Manage Citrix printing and printer-related issues.
• Configure and manage Active Directory, GPO, and Citrix policies.
• Develop automation scripts using PowerShell for Citrix and Azure AVD.
• Support Citrix site upgrades and Cumulative Updates (CU).
• Handle incidents, changes, problems, and service requests according to ITIL processes.
• Monitor system performance and ensure a stable virtual desktop environment.

Required Skills

• 4–6 years of experience in Citrix Administration.
• Hands-on experience with Citrix DaaS and Azure AVD.
• Strong knowledge of Citrix hybrid environments.
• Experience with Windows Server administration.
• Knowledge of Nutanix Hypervisor.
• Strong troubleshooting and root cause analysis skills.
• Good knowledge of Active Directory, GPO, and Citrix Policies.
• Experience with Citrix Printer Management.
• Good knowledge of PowerShell automation.
• Understanding of ITIL processes: Incident, Change, Problem, and Service Request.

Good to Have

• Experience with Citrix Site upgrades and CU upgrades.
• Knowledge of Microsoft technologies.
• Experience managing large-scale enterprise Citrix environments.

About Nerve Solutions

Nerve Solutions is a team of engineers building products for real-time risk management and surveillance in financial markets. Our solutions enable market participants to identify, monitor, and quantify risks and anomalies in live markets, allowing them to take corrective action at sub-second speeds.

We also develop products for automated trading and have become a trusted technology partner to some of the largest financial services organizations in the region.

About the Role

We are looking for a proactive and detail-oriented IT & Information Security Engineer to manage and maintain the organization's IT infrastructure while ensuring the security, availability, and reliability of our systems. The role involves providing technical support, administering hardware and software, strengthening cybersecurity practices, monitoring network activities, and implementing security controls to safeguard organizational assets.

The ideal candidate should have strong infrastructure knowledge, a security-first mindset, and the ability to troubleshoot technical issues while continuously improving the organization's IT environment.

Roles & Responsibilities

• Manage and maintain the organization's IT infrastructure, including hardware, software, servers, and network systems.
• Provide technical support to employees by troubleshooting hardware, software, network, and system-related issues.
• Configure, deploy, and maintain desktops, laptops, peripherals, printers, and other IT equipment.
• Set up user accounts, systems, and required software for new employees and support onboarding activities.
• Monitor network performance and employee network activities to ensure system security and compliance.
• Implement and maintain endpoint security solutions, antivirus tools, firewalls, and access control mechanisms.
• Perform regular system updates, security patching, vulnerability assessments, and preventive maintenance.
• Identify infrastructure risks and recommend security enhancements to minimize vulnerabilities.
• Maintain documentation for IT assets, software licenses, network configurations, security policies, and system inventories.
• Assist in implementing information security best practices, security audits, and compliance initiatives.
• Coordinate with internal teams to ensure IT services effectively support business operations.
• Stay updated with the latest cybersecurity threats, technologies, and industry best practices.

Required Skills

• 2–4 years of experience in IT Infrastructure, System Administration, or Information Security.
• Strong knowledge of Windows operating systems, networking, servers, and IT infrastructure.
• Experience troubleshooting hardware, software, network, and user-related issues.
• Knowledge of network security, endpoint protection, firewalls, VPNs, and vulnerability management.
• Experience with Active Directory, user access management, and system administration.
• Familiarity with Microsoft 365 administration is an added advantage.
• Understanding of backup, disaster recovery, and IT asset management.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and documentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft, CCNA, or equivalent will be an added advantage.

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
• Identify, diagnose, and troubleshoot technical issues and problems.
• Categorize, record, and manage reported queries and provide appropriate solutions.
• Assist users with problem identification and resolution.
• Advise users on the appropriate course of action for reported issues.
• Monitor incidents and service requests from initial reporting through final resolution.
• Escalate unresolved or complex problems to the appropriate level of support when required.
• Provide basic online security guidance and technical support to end users.
• Manage one or more customer service/support functions as assigned.
• Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
• Receive and handle service requests in accordance with established procedures.
• Promptly assign and route support calls and tickets to the appropriate teams.
• Log incidents and service requests and maintain accurate and relevant records.
• Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
• Identify and classify incident types and service interruptions.
• Record incidents and categorize them based on symptoms, root causes, and resolutions.
• Support day-to-day operational requirements during changes while minimizing service disruptions.
• Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
• Maintain a typing speed of at least 45 WPM.
• Perform basic hardware and software troubleshooting.
• Demonstrate a good understanding of current operating system functionality.
• Possess a basic understanding of computer hardware.
• Demonstrate proficiency with Microsoft products and applications.
• 
  

Skills & Qualifications

Technical Skills

• Good understanding of IT Service Desk and technical support processes.
• Knowledge of ITIL processes and best practices.
• Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
• Working knowledge of Active Directory.
• Experience with Microsoft Office 365.
• Knowledge of account provisioning and account creation.
• Basic understanding of computer hardware and peripherals.
• Basic knowledge of Microsoft Teams and Outlook.
• Good understanding of Windows operating systems and common desktop applications.

Professional Skills

• Excellent verbal and written communication skills.
• Strong customer service and customer-handling skills.
• Ability to diagnose problems and provide effective solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple incidents and service requests.
• Ability to follow established IT Service Desk procedures and guidelines.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and accurate documentation skills.

Experience

• 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

• B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
• Bachelor of Computer Applications (BCA); or
• B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

• Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
• Commitment to maintaining information security and confidentiality.
• Ability to meet defined service levels and provide timely support to end users.