IAM Support Engineer

Job Summary

We are looking for an experienced AWS Cloud Engineer with strong expertise in AWS infrastructure, deployment, migration, and cloud operations. The candidate should have hands-on experience managing AWS services such as EC2, EBS, S3, EFS, and FSx, along with infrastructure provisioning, migration, troubleshooting, and optimization.

Key Responsibilities

• Design, deploy, configure, and manage AWS infrastructure environments.
• Perform application and infrastructure migration to AWS.
• Provision and manage EC2 instances, including configuration, scaling, patching, and troubleshooting.
• Manage EBS volumes, snapshots, backups, and storage performance.
• Configure and administer S3 buckets, storage policies, lifecycle management, and access controls.
• Manage EFS for scalable shared file storage.
• Implement and manage Amazon FSx file systems based on application requirements.
• Monitor AWS infrastructure performance, availability, and capacity.
• Troubleshoot infrastructure, networking, storage, and deployment-related issues.
• Implement security best practices including IAM, security groups, encryption, and access controls.
• Support backup, disaster recovery, high availability, and business continuity requirements.
• Optimize AWS resources for performance, scalability, reliability, and cost.

Mandatory Skills

• Strong hands-on experience in AWS Cloud Infrastructure.
• Expertise in EC2, EBS, S3, EFS, and FSx.
• Experience in AWS deployment and migration projects.
• Strong knowledge of AWS networking concepts such as VPC, Subnets, Route Tables, Security Groups, and Load Balancers.
• Experience with IAM and AWS security best practices.
• Good knowledge of AWS monitoring and troubleshooting.
• Experience with cloud infrastructure automation using Terraform or CloudFormation is preferred.
• Strong Linux administration and troubleshooting skills.
• Good understanding of backup, disaster recovery, and high-availability concepts

DevOps & Cloud Security Specialist to architect enterprise-grade AWS networking, implement strict IAM security boundaries (HIPAA/GDPR compliance), automate infrastructure via IaC, and maintain crystal-clear technical documentation.

1. Primary Must-Have Competencies (Core Priorities)

A. AWS Networking & VPC Topology (Top Priority)

• Advanced VPC Architecture: Mastery in designing multi-VPC topologies, isolated subnets, custom Route Tables, NAT Gateways, Transit Gateways, and Cross-Region VPC Peering.
• Private Network Security: Extensive experience using VPC Endpoints (Gateway & Interface/PrivateLink) to keep internal AWS traffic completely off the public internet.
• Traffic Ingestion & Edge Security: Expertise in AWS WAF (custom rules, bot control, rate limiting), API Gateway throttling, ALB configuration, and Route 53 global routing.

B. AWS Security, IAM Architecture & Compliance

• Enterprise IAM Governance: Expertise in AWS Organizations, IAM Identity Center (SSO), Permission Boundaries, Service Control Policies (SCPs), and temporary role assumption across multi-account setups.
• Data Protection & Key Management: Deep knowledge of AWS KMS (customer-managed keys, envelope encryption at rest and in transit) and AWS Secrets Manager.
• Audit & Compliance: Setting up centralized logging pipelines (CloudTrail, GuardDuty, AWS Config, CloudWatch Audit Logs) for strict HIPAA/GDPR compliance.

C. Infrastructure as Code (IaC) & Containerization

• Terraform / AWS CDK: Must write production-grade, modular IaC templates from scratch—enforcing network topology and security guardrails directly in code.
• Container Orchestration: Hands-on setup and management of AWS ECS (Fargate) or EKS (Kubernetes) and automated CI/CD pipelines (GitHub Actions, GitLab CI).

D. Architecture Documentation & Systems Mapping

• Technical Documentation: Ability to author clean, standardized architecture diagrams (e.g., C4 model, Draw.io, Lucidchart) and maintain comprehensive runbooks, incident response plans, and compliance documentation.

2. Secondary Competency (Strong Advantage, Not Mandatory)

• Backend Software Development: Hands-on experience or a background in writing/debugging backend code in Node.js, Python, or Go.
• Note: The primary responsibility is cloud infrastructure, security, and automation. However, the ability to read backend code, debug API bottlenecks, or assist developers with microservice integrations is a major bonus.

The Security Analyst assists the Data Security team to help ensure the security of the company and its clients. Looking for immediate joiners.

 KEY RESPONSIBILITIES

 All employees are expected to use good business judgment and appropriate discretion and decision making while performing responsibilities of the position, and to incorporate EVA’s Core Beliefs in their daily work.

• Performs daily health checks as documented by the IT Security team.
• Supports the Security team by documenting and performing support tasks.
• Participates in change management, incident management, audit and business continuity processes.
• Plans and implements security policies and procedures to protect computer systems, networks and data from unauthorized access.
• Participates in internal and external compliance (SOC 2) audits.
• Recommends security enhancements.

Job specifics:

• Familiarity with standard security concepts, practices and procedures.
• Knowledge of Windows operating systems.
• Strong Documentation, communication skills and attention to detail.
• Able to work independently and as a part of a team to deliver completed projects on-time.
• Identifies ways to continuously improve own and/or company performance.
• Knowledge of security toolsets
• Knowledge of compliance activities (GDPR, SOC 2, ISO:27001).
• Knowledge of database security.
• Knowledge of SIEM technology and security event correlation and monitoring.
• Experience with AWS.             
• Proficient with computer software including Salesforce 

 EDUCATION & EXPERIENCE  

• Bachelor’s Degree in computer science, mathematics, Information Systems or equivalent experience preferred.
• Minimum of 3 years of hands-on IT Security & Audit experience.
• Professional IT Security Certifications are strongly preferred, such as Security+, CISSP, CISM, CISA, GSEC, etc.

• Linux troubleshooting
• Hands-on AWS
• Production/Application Support
• Bash/Shell/Python
• Monitoring/log analysis
• Incident resolution
• Application deployment/support
• Basic networking and database knowledge
• Production/batch support exposure
• Willingness for rotational weekend/critical production support

SRE / Success Engineering role focused on production operations, reliability, AWS infrastructure, monitoring, incident management, and platform support for the ZT platform.

Core responsibilities include:

• Production monitoring and debugging of live systems.
• Incident investigation, troubleshooting, and problem resolution.
• AWS cloud infrastructure support and maintenance.
• Deployment and operational support activities.
• Supporting a 24x7 production environment.
• Working with GitHub-based development workflows.
• Technical debt remediation and platform improvements.
• Customer issue investigation and support.
• Security and compliance-related work, including FedRAMP initiatives.

Preferred Skills:

AWS (especially S3 and EC2)

Strong debugging and troubleshooting skills

Site Reliability Engineering (SRE) experience

GitHub experience

Basic software development skills

TypeScript/JavaScript knowledge

C# preferred

AI experience is a plus.

Candidate should be a hands-on engineer with strong AWS, SRE, operational ownership, production support, and debugging capabilities, rather than a pure application or full-stack developer.

We are looking for an experienced Application Support Engineer with strong knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.

Responsibilities:

• Provide L2/L3 application and production support for critical applications.
• Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
• Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
• Analyze logs, alerts, and performance metrics to identify and resolve incidents.
• Handle incident, problem, and change management activities as per ITIL processes.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.
• Participate in production deployments, maintenance activities, and on-call support.
• 
  

Required Skills:

• Strong experience in Application/Production Support.
• Good knowledge of Linux/Unix administration and troubleshooting.
• Strong understanding of Networking concepts and DNS.
• Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
• Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
• Experience with incident, problem, and change management.
• Strong troubleshooting, communication, and stakeholder management skills.
• Good knowledge of SQL and application log analysis is preferred.

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 2-4 years

About Compnay

This is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, this is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

Role Overview

What you’ll do:

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule).
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
• Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
• Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.

What We’re Looking For:

Basic Qualifications and Skills

• Bachelor’s degree in Engineering, Electrical, ECE, Computer Science, Information Technology, or related field.
• 2–4 years of overall experience with at least 1+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Technical Project Coordinator.
• Proven experience of DevOps, SRE or Technical Project Coordination with IoT or connected devices-based platforms.
• Experience with incident management and on-call best practices. Provide support to on-call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset.
• Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc.).
• Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written).
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

Additional Information

• This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.
• Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support on-call engineers.
• This role may involve EU or US time-zone shifts based on business requirements.
• Shift timing: 2 PM IST to 11 PM IST.

What is required to be successful in this role:

• Global platform experience (B2C or B2B).
• AWS native service experience.
• Firmware deployment and cloud cost optimization experience.
• Strong exposure to monitoring and alerts.
• Experience with firmware rollout, IoT devices onboarding and offboarding will be an added advantage.
• Experience as an SRE or DevOps Engineer with some exposure to Project Management or Technical Project Management in IoT-based projects will be helpful.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

Work Mode: WORK FROM OFFICE

Interview Mode: Virtual

Role Descriptions:

Exp Range: 5 - 8 years

City Locations: Bengaluru

*Key Responsibilities*

Devops Developer (Azure)

Azure L2 Support | Specialist | Infrastructure Operations-260006F2- Certificate & DNS Management- Monitoring & Observability- Azure Operations & Compliance- Migration: Open Cloud TnC- Reliability & Operations Excellence (OPS)

Profile – 5 to 8+ years in Cloud/Infrastructure Operations- Strong hands-on Azure skills- Certificates/PKI experience- DNS management- Grafana| Health Checks| Azure Monitor- IaC automation (Terraform/Bicep)- Networking fundamentals Nice-to-Have- Azure security and compliance- AKS monitoring basics- FinOps practices- French reading proficiency- Certifications: AZ-104| AZ-305| etc.

Desire candidate

• Candidate should have valid PF.

Job Title: TechOps Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 6 Month-2 years (Excluding Internship)

Shift Timing: 2 PM to 11 PM IST

Role Overview

We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1 years of experience as a Site Reliability Engineer, Technical project coordinator role.
• Proven experience of SRE or Technical Project Coordination with IoT or connected devices based platforms.
• Experience with incident management and on-call best practices. Provide support to on call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Hands-on experience with AWS Cloud and IaC tools such as Terraform or Ansible.
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.