IAM Support Engineer

Job Title : L2 Operations Lead – Identity & Access Management (IDAM)

Experience : 5+ Years

Location : Gurugram Sector 59, Haryana

Work Mode : Hybrid

Support Level : L2 Operations

Domain : Identity & Access Management (IDAM)

Job Summary :

We are looking for an experienced L2 Operations Lead – IDAM to manage and support enterprise Identity and Access Management services. The ideal candidate should have hands-on experience with Azure AD (Microsoft Entra ID), Active Directory, Okta, CyberArk, access provisioning, and ITSM processes.

The role involves handling L1 / L2 escalations, troubleshooting identity and access issues, supporting privileged access management, maintaining operational documentation, participating in incident reviews, and coordinating with L3 engineering and other infrastructure teams to ensure service stability and security.

Mandatory Skills : IDAM, IAM, L2 Operations, Azure AD, Microsoft Entra ID, Active Directory, Okta, CyberArk, PAM, SSO, MFA, Access Provisioning, PowerShell, ServiceNow, Incident Management, ITIL, Identity Governance.

Key Responsibilities :

• Provide L1 / L2 operational support for Identity and Access Management services in an enterprise environment.
• Manage end-to-end incident resolution, from L1 / L1.5 escalation through investigation, resolution, and closure.
• Administer user access provisioning, modification, de-provisioning, and application access requests.
• Troubleshoot Azure AD, Active Directory, Okta, SSO, MFA, authentication, authorization, and access-related issues.
• Support CyberArk operations, privileged access management (PAM), and access control processes.
• Investigate directory service misconfigurations, access failures, and identity-related connectivity or routing issues.
• Maintain accurate ServiceNow tickets with clear investigation details, resolution steps, and closure notes.
• Participate in Major Incident Management (MIM) calls and assess whether incidents meet major incident criteria.
• Support root cause analysis (RCA), problem management, and change management activities.
• Maintain and update standard operating procedures (SOPs), knowledge-base articles, and operational documentation.
• Perform or coordinate backup and restoration of IAM service configurations, as applicable.
• Prepare periodic and on-demand operational reports, analyze incident trends, and present service performance updates.
• Lead or facilitate monthly service review meetings and participate in weekly engineering calls.
• Coordinate with Hosting, Network Security, DLP, Malware Protection, and other infrastructure teams to resolve cross-functional issues.
• Coordinate with relevant vendors for break-fix support and replacement of applicable infrastructure components.
• Support access-request certification and validation activities as part of Tier 0 access operations.
• Identify opportunities to automate repetitive IAM operations using PowerShell and other supported tools.
• Follow security policies, access governance standards, and operational compliance requirements.

Required Technical Skills :

• Identity & Directory Services : Azure AD (Microsoft Entra ID), Active Directory.
• Identity and Access Management : User lifecycle management, access provisioning, de-provisioning, access reviews, and entitlement management.
• SSO & Authentication : Single Sign-On (SSO), Multi-Factor Authentication (MFA), authentication and authorization troubleshooting.
• Privileged Access Management : CyberArk administration and operational support.
• Identity Platform : Okta administration and troubleshooting.
• ITSM : ServiceNow incident, problem, and change management.
• Scripting : PowerShell for troubleshooting, administration, and operational automation.
• Documentation & Reporting : SOPs, knowledge-base management, incident reporting, and trend analysis.

Preferred Tools & Technologies :

• Semperis
• Veza – Identity Security Posture Management (ISPM) and entitlement management
• CrowdStrike
• Microsoft Defender

Experience Requirements :

• 5+ years of relevant experience in Identity & Access Management, identity operations, or directory services administration.
• Hands-on experience in L2 production support and incident management.
• Experience supporting enterprise IAM environments with Azure AD, Active Directory, Okta, and / or CyberArk.
• Understanding of 24x7 operational support, escalation management, and service restoration processes.
• Experience working with ITIL-based incident, problem, and change management processes.
• Ability to coordinate with L3 engineering teams, security teams, infrastructure teams, and external vendors.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Good verbal and written English communication skills.

Preferred Certifications :

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Okta Certified Professional
• CyberArk Defender
• Agile Practitioner Certification

Ideal Candidate Profile :

The ideal candidate is a hands-on IAM operations professional with strong troubleshooting skills, experience handling L2 escalations, and the ability to coordinate operational activities across multiple teams. Candidates with practical experience in directory services, SSO/MFA, privileged access management, access lifecycle operations, and ServiceNow are preferred.

Experience: 3–4 Years

Location: Hyderabad

Job Responsibilities:

• Provide L2 production support and troubleshoot application or infrastructure issues.
• Monitor alerts and incidents using Splunk, AppDynamics, or ThousandEyes.
• Perform event management, incident analysis, and root cause identification.
• Manage incidents, service requests, and escalations through ServiceNow.
• Coordinate with L1, L3, and relevant teams to ensure timely issue resolution.
• Monitor system performance and maintain service availability.

Required Skills:

• Hands-on experience in L2 Production Support.
• Knowledge of Event Management and Incident Management.
• Experience with ServiceNow.
• Working knowledge of Splunk, AppDynamics, or ThousandEyes.
• Strong troubleshooting, analytical, and communication skills.

We are looking for an experienced SailPoint IdentityIQ (IIQ) Technical Team Lead to lead a team responsible for Service Requests (SR), Incident Requests (IR), application onboarding, production support, and operational stability and drive improvements. The candidate should be technically hands-on, capable of troubleshooting complex IIQ issues, driving operational excellence, and ensuring adherence to SOPs and SLAs.

Key Responsibilities

Lead and provide technical direction to the SailPoint IIQ Operations team handling SRs, IRs, onboarding and production support.

Provide hands-on technical troubleshooting for SailPoint IIQ workflows, provisioning, certifications, connectors, aggregation and application issues.

Own resolution of complex/escalated incidents and act as the technical point of contact for stakeholders.

Drive application onboarding activities, including requirements analysis, connector configuration, testing and production implementation.

Ensure SOP, SLA and operational compliance, with strong focus on reducing repeat incidents and operational gaps.

Review team deliverables, identify quality issues and implement corrective/preventive actions.

Mentor junior engineers and build technical capability within the team.

Identify opportunities for automation, process improvement and proactive monitoring to improve operational efficiency.

Collaborate with Engineering, BA, Testing and client/stakeholder teams for issue resolution and onboarding activities.

Provide operational metrics, risks, trends and improvement plans to leadership.

Required Skills

Strong hands-on experience in SailPoint IdentityIQ.

Strong knowledge of IIQ architecture, workflows, provisioning, aggregation, certifications, roles and connectors.

Experience with application onboarding and production support in an enterprise IAM environment.

Strong troubleshooting and debugging skills across IIQ and connected applications.

Good understanding of Java, SQL, XML, BeanShell/IdentityIQ scripting and integration concepts.

Experience handling P1/P2 incidents, escalations and production-critical issues.

Strong understanding of ITIL/SOP-driven operations and SLA management.

Proven experience leading/mentoring technical teams.

Strong communication and stakeholder-management skills.

Preferred

SailPoint IIQ certification.

Experience with REST APIs, Active Directory, LDAP, databases and common enterprise connectors.

Experience driving automation and operational transformation.

Key Differentiator:

This is a hands-on Technical Team Lead role. The candidate must be capable of independently troubleshooting complex SailPoint IIQ issues while leading the team and driving operational excellence.

Job Title : Senior AWS DevSecOps & AI Platform Engineer

Experience Required : 5+ Years in AWS / Cloud Engineering

Terraform Experience : 4+ Years

Location : Gurugram

Work Mode : Onsite

Employment Type : Full-time

About the Role :

We are looking for an experienced Senior AWS DevSecOps & AI Platform Engineer with strong expertise in AWS cloud infrastructure, Kubernetes, Infrastructure as Code (IaC), CI/CD automation, cloud security, and database administration.

The ideal candidate will be responsible for designing and maintaining secure, scalable, reliable, and cost-efficient cloud environments while supporting microservices-based applications and implementing DevSecOps best practices. The role also involves building and deploying AI agents using Amazon Bedrock and Bedrock AgentCore, along with managing enterprise development and collaboration tools.

Mandatory Skills :

AWS (EC2, EKS, ECS, Lambda, S3, CloudWatch), Kubernetes, Terraform, Jenkins, Bitbucket Pipelines, CI/CD, DevSecOps, AWS Security Services (IAM, WAF, GuardDuty, Security Hub, KMS, Secrets Manager), Microservices, Helm, PostgreSQL, Oracle SQL, RDS, Jira, Confluence, Amazon Bedrock, Bedrock AgentCore, AWS Networking, and Cloud Cost Optimization.

Key Responsibilities :

• AWS Cloud Infrastructure : Design, implement, and maintain AWS infrastructure with a focus on scalability, availability, security, reliability, and cost optimization.
• Microservices & Containerization : Manage and support distributed microservices architectures, including deployment, monitoring, troubleshooting, performance optimization, service meshes, and API gateways.
• Kubernetes Administration : Administer and optimize Kubernetes clusters, including Amazon EKS and self-managed environments, covering upgrades, networking, workload management, scaling, and resource optimization.
• Cloud Security & Compliance : Implement and manage AWS security services, including IAM, GuardDuty, Security Hub, WAF, KMS, Secrets Manager, AWS Config, and CloudTrail.
• DevSecOps Implementation : Integrate security testing, vulnerability scanning, container security, and compliance-as-code tools into CI/CD pipelines.
• CI/CD & Source Control : Manage Bitbucket repositories, branching strategies, permissions, and Bitbucket Pipelines. Build and optimize Jenkins pipelines using declarative and scripted approaches.
• Infrastructure as Code : Develop and maintain Terraform modules, manage remote state and workspaces, detect infrastructure drift, and implement reusable infrastructure provisioning practices.
• Database Administration : Provision, manage, secure, and optimize AWS RDS databases, particularly PostgreSQL and Oracle, including backups, replication, patching, performance tuning, and migrations.
• Jira & Confluence Administration : Manage projects, workflows, automation rules, permissions, user access, spaces, schemes, and plugins.
• Monitoring & Reliability : Define and monitor SLIs, SLOs, and SLAs; implement observability best practices; and participate in incident management, root cause analysis, and post-incident reviews.
• AI Agent Development : Design, build, and deploy AI agents using Amazon Bedrock and Bedrock AgentCore, including agent runtime, memory, tools, gateway integration, identity and access management, guardrails, and lifecycle management across environments.
• Cloud Connectivity : Support hybrid cloud connectivity using AWS Direct Connect, VPN, and Transit Gateway.
• Cost Optimization : Apply FinOps practices to monitor cloud expenditure, optimize resource utilization, and improve infrastructure efficiency.
• API Integrations : Integrate third-party APIs while implementing authentication, rate limiting, error handling, and webhook management.

Required Skills & Qualifications :

• 5+ years of hands-on experience with AWS cloud services, including EC2, ECS, EKS, Lambda, ALB, CDN, S3, CloudWatch, Amazon Bedrock, and Bedrock AgentCore.
• Strong understanding of AWS networking, multi-account strategies, landing zone architecture, and hybrid connectivity.
• 4+ years of practical experience with Terraform, including module development, remote state management, workspaces, drift detection, and state operations.
• Extensive experience administering Kubernetes, preferably Amazon EKS, including Helm, Kustomize, operators, RBAC, network policies, autoscaling, and multi-tenancy.
• Proven experience managing distributed microservices, service meshes, API gateways, and inter-service communication.
• Strong knowledge of AWS security services, including IAM, Service Control Policies (SCPs), WAF, KMS, Secrets Manager, AWS Config, and CloudTrail.
• Experience implementing least-privilege access, zero-trust principles, and cloud security compliance controls.
• Hands-on experience integrating DevSecOps tools such as Snyk, Trivy, Checkov, and SonarQube into CI/CD pipelines.
• Understanding of OWASP security principles, CIS benchmarks, vulnerability management, and container security.
• Proficiency in Bitbucket repository administration, branch permissions, and YAML-based Bitbucket Pipelines.
• Strong experience developing and maintaining Jenkins CI/CD pipelines, shared libraries, plugins, and build agents.
• Experience administering AWS RDS databases, particularly PostgreSQL and Oracle SQL, including backup, replication, performance tuning, and migration activities.
• Experience administering Jira and Confluence, including workflows, permissions, automation, and plugin management.
• Working knowledge of Azure services, particularly Web Apps and Logic Apps/Workflows.
• Practical experience with Amazon Bedrock, including model invocation, guardrails, and AI agent development and deployment using Bedrock AgentCore.
• Understanding of third-party API integration, authentication mechanisms, rate limiting, error handling, and webhook management.
• Familiarity with FinOps practices and cloud cost optimization.

Good-to-Have Skills :

• Additional Azure experience, including networking, Azure SQL Managed Instance, and Azure Kubernetes Service (AKS).
• Hands-on experience with AI-driven Development Lifecycle (AI-DLC) methodologies and tools such as Kiro.

Relevant certifications, such as :

• AWS Certified Solutions Architect
• AWS Certified DevOps Engineer – Professional
• AWS Machine Learning or Generative AI certifications
• Certified Kubernetes Administrator (CKA)
• HashiCorp Terraform certifications

Ideal Candidate Profile :

The ideal candidate is a hands-on cloud and DevSecOps professional who can manage enterprise-scale AWS infrastructure, automate deployments, strengthen security controls, troubleshoot complex distributed systems, and support AI agent development. Strong problem-solving skills, an automation-first mindset, and the ability to collaborate across development, security, and infrastructure teams are essential.

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

📢 We’re Hiring | Application Support Engineer

📍 Location: Hyderabad

💼 Experience: 6+

We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.

🔹 Job Responsibilities:

• Provide L2/L3 application support and troubleshoot production issues.
• Monitor application performance, availability, and system health.
• Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
• Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
• Perform root cause analysis (RCA) and implement preventive measures.
• Handle incidents, service requests, and problem management within defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve technical issues.
• Support production deployments, releases, and application health checks.

🔹 Required Skills:

• 6–8 years of experience in Application Support.
• Strong hands-on experience with Linux/Unix.
• Good knowledge of Splunk, Grafana, and AppDynamics.
• Experience in production support, incident management, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

Associate Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 0.6-2 years (Excluding Intership)

Shift Timing: 2 PM to 11 PM IST

About Company

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

At this company, we value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

It is seeking a Platform Engineer! We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Their engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1+ years of experience as a Site Reliability Engineer, DevOps/ Technical project coordinator role.
• Proven experience of DevOps, Platform Engineer, SRE or Technical Project Coordination with IoT or connected devices based platforms.
• Experience with incident management and on-call best practices. Provide support to on call engineers
• Manage and maintain AWS cloud infrastructure to ensure high availability, scalability, reliability, and performance of the EV charging platform.
• Use Terraform (Infrastructure as Code) to automate infrastructure provisioning, configuration, and environment management.
• Configure and manage load balancing to distribute traffic efficiently across platform services, improve application availability, and eliminate performance bottlenecks.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

The Security Analyst assists the Data Security team to help ensure the security of the company and its clients. Looking for immediate joiners.

 KEY RESPONSIBILITIES

 All employees are expected to use good business judgment and appropriate discretion and decision making while performing responsibilities of the position, and to incorporate EVA’s Core Beliefs in their daily work.

• Performs daily health checks as documented by the IT Security team.
• Supports the Security team by documenting and performing support tasks.
• Participates in change management, incident management, audit and business continuity processes.
• Plans and implements security policies and procedures to protect computer systems, networks and data from unauthorized access.
• Participates in internal and external compliance (SOC 2) audits.
• Recommends security enhancements.

Job specifics:

• Familiarity with standard security concepts, practices and procedures.
• Knowledge of Windows operating systems.
• Strong Documentation, communication skills and attention to detail.
• Able to work independently and as a part of a team to deliver completed projects on-time.
• Identifies ways to continuously improve own and/or company performance.
• Knowledge of security toolsets
• Knowledge of compliance activities (GDPR, SOC 2, ISO:27001).
• Knowledge of database security.
• Knowledge of SIEM technology and security event correlation and monitoring.
• Experience with AWS.             
• Proficient with computer software including Salesforce 

 EDUCATION & EXPERIENCE  

• Bachelor’s Degree in computer science, mathematics, Information Systems or equivalent experience preferred.
• Minimum of 3 years of hands-on IT Security & Audit experience.
• Professional IT Security Certifications are strongly preferred, such as Security+, CISSP, CISM, CISA, GSEC, etc.

• Linux troubleshooting
• Hands-on AWS
• Production/Application Support
• Bash/Shell/Python
• Monitoring/log analysis
• Incident resolution
• Application deployment/support
• Basic networking and database knowledge
• Production/batch support exposure
• Willingness for rotational weekend/critical production support

We are looking for an experienced Application Support Engineer with strong knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.

Responsibilities:

• Provide L2/L3 application and production support for critical applications.
• Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
• Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
• Analyze logs, alerts, and performance metrics to identify and resolve incidents.
• Handle incident, problem, and change management activities as per ITIL processes.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.
• Participate in production deployments, maintenance activities, and on-call support.
• 
  

Required Skills:

• Strong experience in Application/Production Support.
• Good knowledge of Linux/Unix administration and troubleshooting.
• Strong understanding of Networking concepts and DNS.
• Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
• Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
• Experience with incident, problem, and change management.
• Strong troubleshooting, communication, and stakeholder management skills.
• Good knowledge of SQL and application log analysis is preferred.