HubSpot CMS Developer

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

EXCITED ABOUT YOUR TASKS?

Team Leadership:

● Lead, mentor, and manage a team of recruiters responsible for sourcing freelance interview panel members based on client requirements.

● Ensure that the team achieves its sourcing and onboarding targets effectively.

Panel Sourcing & Onboarding:

● Collaborate with recruiters to source potential panel members using various tools like Naukri and other databases.

● Oversee the onboarding process to ensure smooth integration of panel members into Incruiter’s system.

● Leverage technical expertise in IT profiles (e.g., software development, data science, DevOps, cloud computing, cybersecurity and niche technologies) to identify candidates with relevant skills and industry experience.

Relationship Management:

● Build and maintain strong relationships with onboarded panel members to ensure their satisfaction and continued collaboration.

● Handle escalations and resolve issues promptly and professionally.

Quality Assurance:

● Ensure that the panels provided to clients meet high-quality standards and align with the specific job descriptions shared by clients.

Reporting & Coordination:

● Provide regular updates and reports to higher management on team performance and onboarding progress.

● Work closely with the client success and operations teams to align goals and deliverables.

Qualifications:

● A minimum of 10+ years of experience in recruitment or a similar role.

● Proven team management experience is mandatory.

● Proficiency in using recruitment tools and databases such as Naukri, LinkedIn, and other sourcing platforms.

● Strong communication and interpersonal skills.

● Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

● Experience in relationship management with freelancers or external consultants is a plus.

Why Join Us?

● Be part of a fast-growing platform revolutionizing the way companies hire interview panels.

● Opportunity to lead a team and make a significant impact on client success.

● Work in a collaborative and innovative environment.

Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)

Our Accreditations -

• 25 years of industry presence
• Salesforce Partner
• ISO 27001:2019 certified
• Great Place to Work certified
• HIPAA Compliant
• SOC2 Compliant
• NASSCOM Member

Our EVP (Employee Value proposition)

• We are a Great place to work certified company.
• 30 Earned Leaves during calendar Year
• Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
• Performance bonus & Loyalty Bonus Benefits
• 5 Days working
• Rewards and Recognition programs
• Standard Salary as per market norms
• Equal career opportunities, No discrimination
• Magnificent & Dynamic Culture
• Festival celebrations & fun events

Explore more : https://techwize.com/, https://mangalaminfotech.com/

Position: BDE / Sr. BDE

Job location: Ahmedabad

Experience: 1-5 Years

Job Description:

We are looking for Passionate, Ambitious and Result Oriented Business Developments Professionals. They should be self-driven, Result oriented having ‘Founders Mentality’. We are strengthening Business Development team for IT Services which is focused on CRM i.e. Salesforce, Zoho, HubSpot, etc., Web development and other IT development work for the global clients. Candidate should have insight of IT outsourcing business for the overseas B2B and B2C clients in one or more technologies.

• Ability to develop good relationships with current and potential clients
• Excellent leadership and communication skills
• Experience in project management and/or sales
• Knowledge of productivity tools and software
• High attention to detail and a focus on fact-based decision making

Responsibilities:

• Researching organizations and individuals to identify new leads and potential new markets
• Use tools like LinkedIn Sales Navigator and other Data Mining techniques
• Build and nurture contacts with potential clients
• Communicate with the potential leads through calls, emails, LinkedIn and other media
• Support in writing new business proposals and basic content writing required for marketing material and website enhancement
• Write relevant post in LinkedIn, blogs, company websites which draws the attention of the clients
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Bidding through portals like Upwork, Freelancer, PPH, etc.
• Participate in the client calls with Solution team during client’s time zone
• Creating sales collateral, proposals and marketing material
• Ability to understand IT technologies, requirement gathering & interacting with IT development team for the execution

As a Kafka Administrator at Cargill you will work across the full set of data platform technologies spanning on-prem and SAS solutions empowering highly performant modern data centric solutions. Your work will play a critical role in enabling analytical insights and process efficiencies for Cargill’s diverse and complex business environments. You will work in a small team who shares your passion for building, configuring, and supporting platforms while sharing, learning and growing together.  

• Develop and recommend improvements to standard and moderately complex application support processes and procedures. 
• Review, analyze and prioritize incoming incident tickets and user requests. 
• Perform programming, configuration, testing and deployment of fixes or updates for application version releases. 
• Implement security processes to protect data integrity and ensure regulatory compliance. 
• Keep an open channel of communication with users and respond to standard and moderately complex application support requests and needs. 

MINIMUM QUALIFICATIONS

• 2-4 year of minimum experience
• Knowledge of Kafka cluster management, alerting/monitoring, and performance tuning
• Full ecosystem Kafka administration (kafka, zookeeper, kafka-rest, connect)
• Experience implementing Kerberos security
• Preferred:
• Experience in Linux system administration
• Authentication plugin experience such as basic, SSL, and Kerberos
• Production incident support including root cause analysis
• AWS EC2
• Terraform

AWS, Linux, VMware, Vcenter, ESXI, AIX Patching, RHEL, PAM, Ansible, Networking, OS RHEL, Oracle, Filesystems

Job description :

We are hiring an Inside Sales Manager who will help drive high-quality output from our Inside Sales Team of Team Leads & Telesales Executives with 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation, and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales Team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations, etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside Sales/telesales experience in a B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance by leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has a growth mindset Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem-solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.