Hub Spot Specialist

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

Implementation Consultant

Responsibilities:

- Overall 2+ years of experience in Frappe and ERPNext.

- Candidate should have a good mix of technical and business skills.

- Should have excellent interpersonal and communication skills.

- Should have the ability to lead the technical team in strategy, design and development.

- Primary goal will be to execute erp projects with efficiency and within budget.

Job Requirements

- Thorough knowledge of ERPNext Framework

- Experience in Frappe, ERPNext.

- Experience with workflows, access controls, page layouts, custom objects, custom record types, reports, and dashboards design.

- Experience with Scrum/Agile development methodologies

- knowledge of T-sql is a plus.

- Hands-on experience with frappe installations and troubleshooting.

- Experience with one or more ERPNext Modules like Human Resources, CRM, Buying, Selling, Asset Management, Stock, Buying, Accounting, and Project.

- A combined experience of one or more of the following applications: Sage ERP, Odoo, ERPNext, etc.

Industry Type: IT Services & Consulting

Functional Area: Engineering - Software

Role: Solution Architect

Employment Type: Full Time, Permanent

Education:

B.Tech/B.E. in Any Specialization

M.Tech in Computers

Strong problem-solving capabilities and able to independently think through a challenge.

Demonstrated ability to learn new technology quickly

Every project can be different, and there may not be a “template” to work off of. Need someone who can be resourceful and has a “figure it out” attitude

2+ years of experience in Salesforce or other development

BS/MS in Computer Science, Engineering, or related years of experience and technical skills

Salesforce certifications preferred, e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II

Experience in Salesforce CRM app development with strong expertise in Sales Cloud, Service Cloud, and / or Force.com at an enterprise level

Experience with SFDC Administrative tasks like creating Profiles, Roles, User Security Models, Page Layouts, Email Services, Dashboards, Tasks, and Events

Experience with Lightning Components, Design System, APEX Classes, Process Builder, Triggers, Visualforce, Approval Processes, Aura, and Flow

Verify and validate complete end-to-end testing with the business and client/carrier

Expert knowledge of Object-Oriented programming

Experience with database design concepts and use of SOQL, SOSL, and SQL

Experience with Salesforce API and Web Services (REST/SOAP/Bulk)

Experience with environment management, release management, code versioning, deployment methodologies, and CI/CD tools

Utilize strong written and oral communication skills to regularly update stakeholders on project status, e.g. project phase, issues/roadblocks, go-live dates, etc.

Responsibilities:

1. Identify and research new business opportunities and potential clients.
2. Support the implementation of business development and marketing strategies.
3. Conduct market research to understand trends, competitors, and customer needs.
4. Generate leads through various channels, including email, phone, social media, and events.
5. Collaborate with sales and marketing teams to create engaging content and promotional materials.
6. Attend business meetings, conferences, and events to network with potential clients.
7. Maintain accurate records of business development and marketing activities.
8. Provide regular progress reports and updates to the team.
9. Stay up-to-date with industry trends and best practices.

Qualifications:

• Pursuing or recently completed a degree in Business, Marketing, Sales, or a related field.
• Ability to work independently and within a team in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Proficient in Microsoft Office Suite; familiarity with CRM software is a plus.

• Oversees all company social media accounts management and reporting.
• Plan strategies to drive traffic and engagement to generate leads.
• Develop engaging, creative, innovative content and graphics for regularly scheduled posts, which promote brand-focused messages.
• Coordinate with other departments to plan social media activities.
• Design and handle paid advertising campaigns on LinkedIn and Facebook.
• Analyze social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement.
• Monitor and develop reports on competitor activity within social media spaces.
• Monitoring users' engagement with and feedback on every post.
• Exploring the potential value of social media sites that are not yet in our repertoire.
• In-depth understanding of all the latest and familiar social media sites with their associated algorithms.
• Finding relevant groups on social channels and contribute.
• Connecting with potential leads, and influencers to build a connection.
• Stay up to date with social media trends.
• Connect with social media influencers to improve brand reputation.

• Experience – 3+ years of experience
• Minimum a bachelor's degree
• Prior social media handling experience min 3 years
• Experience in handling social media automation tools such as Hoot suite, Hub spot, Buffer etc.
• Expert knowledge of all leading social media sites.
• Good communication skills.
• Flexible and engaging writing style.
• Experience with a designing tool (Canva, Illustrator, etc)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

JOB ROLE AND RESPONSIBILITIES:

only Insurance Sector

● Creating insurance and sales related courses and curriculum

● Designing courses based on customers’ needs and understanding

● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc

● Designing different levels of digital learning paths for the user based on their previous understanding

● Research and content creation for video content, ebooks, podcasts, microlearning etc

SKILLS REQUIRED

● Strong understanding of insurance and personal finance

● Experience working with either content or training in an insurance company

● Experience in creating eLearning modules

● Hands-on experience in analyzing customer needs and creating content and solutions based on the same

● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on

● Proficiency in MS Office (Word, PowerPoint, Excel )

● Ability to write content that is clear, concise, and grammatically correct

● Ability to self-manage multiple development projects and deadlines

● A basic understanding of spoken Hindi would be helpful

● Ability to work in a team environment

● Ability to take feedback and incorporate it into the development of projects