Head of Technology Architect

Technical Product Manager (TPM)

Location: Ahmedabad, Gujarat

Experience: 4–8 years

Team: Engineering / Product

About the Role

We’re looking for a Technical Product Manager to run execution across product, engineering, and customer-facing teams. You will own delivery, keep teams aligned, and ensure the right things ship at the right time — balancing product roadmap, customer issues, sales priorities, and platform reliability in a fast-moving startup environment.

What You’ll Do

• Own end-to-end delivery of engineering and product initiatives
• Build and maintain sprint plans, delivery timelines, and roadmaps
• Prioritize work across features, bugs, customer requests, sales needs, and infrastructure
• Work closely with engineers to translate requirements into clear execution plans
• Run Agile ceremonies (planning, stand-ups, reviews, retros)
• Track delivery, risks, and team capacity
• Communicate progress, blockers, and timelines to leadership and stakeholders
• Use data from tools like Mixpanel and monitoring systems to track delivery health

What We’re Looking For

• 4–8 years of experience with:
• 2+ years in technical project/program management
• 2+ years in software or engineering roles
• Strong understanding of Agile, SDLC, and modern product delivery
• Experience working with SaaS or product engineering teams
• Comfortable working in fast-paced, ambiguous startup environments
• Strong communication, ownership, and prioritization skills

Why This Role Matters

You’ll sit at the center of product, engineering, sales, and support — ensuring the company ships fast without breaking things, and that the right priorities always win.

Responsibilities

• You’ll also oversee paid search campaigns to ensure their success, and communication with clients to support their websites if needed.
• Candidate who is a skilled communicator and able to collaborate with various teams.
• Candidate must know to run Google ads, Linked ads, Facebook ads, Social media executive Google ads weekly report Facebook ads
• Develop and execute successful SEO , SMM strategies
• Proven experience as SEO Manager, SEM Manager or similar role
• Excellent communication skills
• Strong organizational and leadership skills
• Analytical mindset with numerical aptitude

1. Content Creation

Write, edit, and proofread high-quality articles, blog posts, social media

content, newsletters, video scripts, and website copy.

Ensure all content aligns with the brand’s tone, values, and communication goals.

Develop compelling narratives around sustainability, climate action, ethical living, and animal welfare.

2. Research

Conduct in-depth research on sustainability trends, environmental issues, climate policies, and cruelty-free practices.

Use credible sources to generate original content ideas and support

data-driven storytelling.

3. ORM Management

Handle Online Reputation Management (ORM) for platforms like LinkedIn and others.

Monitor mentions, respond to comments/messages, and maintain a strong, positive digital presence.

4. SEO Optimization

Implement basic SEO strategies to improve search engine visibility and

organic reach.

Optimize content using keywords, metadata, and SEO best practices.

5. Collaboration & Campaign Development

Work closely with the marketing and creative teams to brainstorm content

ideas and develop campaigns that resonate with our audience.

Contribute to strategy discussions and adapt content to campaign objectives.

6. Social Media Support

Assist in managing social media platforms by ideating and creating engaging content.

Support community engagement through comments, interactions, and

periodic updates.

7. Feedback Incorporation

Accept and incorporate constructive feedback to improve writing style and meet project requirements.

Maintain consistency, accuracy, and high standards across all content

formats.

8. AI-Savvy Content Development

Use AI tools for research assistance, content structuring, idea generation, and

productivity enhancement.

Stay updated with AI trends in content creation and leverage them to optimize workflow and creativity.

JD For PL/SQL

·      Minimum 4+ years of experience in PL/SQL

·      Exposure to create and maintain large database with complex requirement

·      Deep understanding on procedures, functions and collections

·      Hands on experience in analytical and aggregate functions

·      Ability to create and manage triggers

·      Experience in database transaction management

·      Provide support to java developers on need.

·      Understanding on Agile methodologies

·      Good written and oral communication skills

Interview: Direct walk-in Interview only

Location: Chennai & Madurai

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

What are we looking for:

1. Strong experience in MySQL and writing advanced queries
2. Strong experience in Bash and Python
3. Familiarity with ElasticSearch, Redis, Java, NodeJS, ClickHouse, S3
4. Exposure to cloud services such as AWS, Azure, or GCP
5. 2+ years of experience in the production support
6. Strong experience in log management and performance monitoring like ELK, Prometheus + Grafana, logging services on various cloud platforms
7. Strong understanding of Linux OSes like Ubuntu, CentOS / Redhat Linux
8. Interest in learning new languages / framework as needed
9. Good written and oral communications skills
10. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a product solutions engineer, you will:

1. Analyze recorded runtime issues, diagnose and do occasional code fixes of low to medium complexity
2. Work with developers to find and correct more complex issues
3. Address urgent issues quickly, work within and measure against customer SLAs
4. Using shell and python scripts, and use scripting to actively automate manual / repetitive activities
5. Build anomaly detectors wherever applicable
6. Pass articulated feedback from customers to the development and product team
7. Maintain ongoing record of the operation of problem analysis and resolution in a on call monitoring system
8. Offer technical support needed in development