Head of Alliance- US

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

We are looking for a skilled Java Developer to join our growing team. The ideal candidate should have hands-on experience in designing, developing, and maintaining high-performance Java applications. You will be responsible for writing clean, efficient, and scalable code while collaborating with cross-functional teams to deliver robust solutions.

Key Responsibilities:

• Design, develop, test, and deploy Java-based applications.
• Write clean, maintainable, and efficient code.
• Work with databases (SQL/NoSQL) and ensure smooth integration.
• Debug, troubleshoot, and optimize application performance.
• Collaborate with the team to understand requirements and deliver within timelines.
• Participate in code reviews and maintain coding standards.

Requirements:

• 3–6 years of hands-on experience in Java development.
• Strong knowledge of Core Java, OOPs, Collections, Multithreading.
• Experience with Spring / Spring Boot frameworks.
• Familiarity with RESTful APIs, Microservices architecture.
• Knowledge of relational databases (MySQL, PostgreSQL, Oracle, etc.).
• Good understanding of version control (Git).
• Strong problem-solving and debugging skills.

Good to Have Skills:

• Experience with Hibernate/JPA.
• Exposure to cloud platforms (AWS, Azure, GCP).
• Familiarity with CI/CD tools (Jenkins, Docker, Kubernetes).
• Knowledge of Agile/Scrum methodologies.

Why Join Us?

• Opportunity to work on challenging and scalable projects.
• Growth-oriented environment with learning opportunities.
• Collaborative and inclusive work culture.

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Skills

• Good experience in EPM platform tools, specially in Tagetik.

• Experience implementing CPM/EPM systems.

• Experience in end to end implementation is required.

• Experience in Financial Consolidation and troubleshooting.

• Excellent documentation skills, with the ability to write clear, concise technical and business documents.

• Experience of understanding in report building, setting up dimensions and hierarchy, ETL and UAT

Benefits and Perks

• Health Insurance

• Referral Bonus

• Performance Bonus

• Flexible Working options

Job Title: Equity Analyst - Trainee

Job Purpose:

Are you passionate about the stock market and eager to dive into the world of equity analysis? Join our dynamic team as an Equity Analyst - Trainee and embark on a journey of hands-on training and growth within the exciting realm of global market trading. You will gain invaluable experience analyzing the US markets, learning the intricacies of stock trading, and preparing yourself to make informed, data-driven trading decisions that could shape your career.

Key Responsibilities:

 Master Technical Analysis: Learn how to perform cutting-edge technical analysis on major US stock exchanges including NYSE, NASDAQ, and Amex, unlocking the power to predict market movements.

 Evaluate Securities: Gain expertise in assessing the performance and pricing of US-listed companies, using advanced tools and techniques to uncover trends and opportunities.

 Forecast Market Trends: Develop your skills in forecasting stock performance and creating actionable projections based on thorough research and analysis.

 Stay Ahead of the Curve: Keep a close eye on industry trends, market news, and global events that impact stock prices and market behavior.

 Create Impactful Reports: Hone your ability to craft well-informed, data-backed reports that evaluate company fundamentals, historical performance, and potential future outcomes.

 Career Growth: Upon successful completion of the program, transition into a full-fledged US Equity Analyst/Trader, where you’ll make key decisions in the US stock market, influencing the organization’s trading strategy.

Qualifications:

 Educational Background: A degree in Finance (e.g., B. Com, BBA, MBA, PGDM) or certifications such as NCFM, CFA, or CMT. Passion for finance and trading is a must!

 Age Range: Open to individuals between 20-24 years of age, ready to kick-start their career in equity analysis.

 Fresh Mindset: Open to freshers or those looking to pivot into the world of stock market analysis and trading.

 Not a Recent Applicant: Candidates who have participated in the selection process within the last 6 months are not eligible.

Work Timings & Location:

 Work Hours: 06:00 PM to 03:00 AM, Monday to Friday—ideal for those who enjoy aligning their workday with global financial markets and US trading hours.

 Location: International Tech Park (ITPP), Kharadi, Pune. Work in a modern, vibrant environment that fosters growth and innovation.

Why Join Us?

 Skill Development: Receive comprehensive, hands-on training with the potential to grow into a high-impact US Equity Analyst role.

 Career Advancement: This position provides clear career progression with exciting opportunities for professional growth. After training, top performers will have the opportunity to advance to roles such as:

1. Associate US Equity Analyst

2. Equity Analyst

3. Senior Equity Analyst

 Incentives & Rewards: Enjoy a highly attractive incentive program, rewarding your hard work and achievements.

 No Sales or Marketing: This is a purely analytical role—no selling or marketing of financial products or services. Focus on what matters most: analyzing markets and making data-driven decisions.

Training Program:

 Duration: Minimum 3-month training period (subject to progress).

 Full-Time, Permanent: This is a full-time opportunity with long-term potential.

Interview Process:

1. HR Round: We want to know about your background, motivations, and passion for financial markets.

2. Aptitude Test: Showcase your quantitative skills and ability to analyze complex data.

3. Technical/Manager’s Round: Dive deep into your knowledge of market analysis and your ability to interpret financial data and trends.

• Integration of user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Follow emerging technologies
• Test and develop software for client applications
• Proficiency in JavaScript
• Strong knowledge of JavaScript technologies such as Node.JS, React.JS, Express.JS, etc.
• Experience in a wide variety of databases such as MySQL, MongoDB, etc.
• Understand Architectural Requirements and ensure effective design and development.
• Enable absorption of latest technologies in the product line.
• Good analytical & Communication skills.

• Power BI Report development.
• Building Analysis Services reporting models.
• Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
• Connecting data sources, importing data, and transforming data for Business intelligence.
• Analytical thinking for translating data into informative reports and visuals.
• Capable of implementing row-level security on data along with an understanding of application security layer models in Power BI.
• Should have an edge over making DAX queries in Power BI desktop.
• Expert in using advanced-level calculations on the data set.
• Responsible for design methodology and project documentaries.
• Should be able to develop tabular and multidimensional models that are compatible with data warehouse standards.
• Very good communication skills must be able to discuss the requirements effectively with the client teams, and with internal teams.

• Need to develop the new script using Perl  & Python
• Need to analyse the existing script and do new changes
• Need to interact with QA team, Deployment team
• Need to interact with in-house and external customers
• Need to interact with internal team members for integrated development
• Need to have good communication skills within the team members

Skills required:

• Need to have experience in developing projects using PERL and Python
• Familiarity in Unix/Linux development environments and tools including
• scripting and  process management
• Need to have experience in database(Mysql) concepts
• Need to have a experience in Elastic Search
• Have a knowledge in Git,Svn commands
• Need to have experience in implementing OOPS concepts
• Need to have a experience in XML functionality (read,create.,etc)
• Have a knowledge in creating a csv,xlsx files, json format
• Need to have a experience in PDF Functionality & FTP,SFTP Modules
• Need experience in unit testing
• Develop best practices to ensure coding efficiency and quality
• Experience in test driven development and Agile methodologies

Preference of Educational background:

• B.E

Preference of Professional background:

• Experience in handling  modules
• Experience in  PERL,Python,Mysql,Linux,Elastic search,Xml,PDF,FTP functionality