Job Profile:
Fronix Solutions provides more than just gifted professionals; we provide top talent to back up your business in attaining their objectives. Our consulting teams are based from inside and around our core operational areas, ensuring on-target skillsets.
We are looking for an All-Star US IT Bench sales recruiter with 1-5 years of experience in attending to and closing customary and niche positions with ease. We need someone who thrives in a fast-paced environment and has a strong background in recruiting for IT skill set.
Roles and Responsibilities:
- Update and maintain every month reports of Interviews scheduled and placements done.
- End to End cycle of sales from submitting Profiles, Rate Negotiations, and Follow Up.
- Handling the Full Cycle of Bench Sales Recruitment. i.e., sourcing Job requirements from Prime Vendors, Clients, etc., to submitting the Bench Consultants.
- Negotiating the best rates, following up on Interview Schedules & Placing the Consultants at best deals.
- Regular interaction and Follow-up with bench Consultants and identifying their needs and getting them into projects accordingly.
- Handle and Turn H1 B Transfers and Referrals on to our W2 Consultants.
- Coordinate with the Internal recruiting team for any new client or Vendor requirements applicable for assigned bench.
Desired Candidate Profile:
- The ideal candidate must have experience working with Direct client or Prime vendor.
- Strong knowledge and working experience on W2, 1099, and Corp to Corp (C2C).
- Hands-on experience in contract, permanent, contract-to-hire positions.
- Strong understanding of excellent candidate assessment skills, technical requirements and resume updating skills
- Experience using job boards such as Glassdoor, Simply hired, Dice, Monster, and ETC.
- Experience in various search/sourcing methods, including LinkedIn, Hangouts and Google search engines.
- Excellent communication skills and strong negotiation skills handling all visa types especially US Citizens, Green Card holders.
- Accuracy and the ability to follow through, capable of working independently in a high volume, fast-paced, deadline-oriented situation.
- Strong knowledge of negotiating salary/hourly pay rate for the contract/full-time requirements.
- Should have a great hustling strength to strive for leveling assigned KPI’s
Job Type: Full-time
Location: Hyderabad (Onsite from day 1)
Shifts: Night Shift
Timings: 7:30pm to 4:30 (IST)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Fronix Solutions
About
Company social profiles
Similar jobs
Job Title
International Technical Support Engineer (SaaS)
Job Summary
You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.
Key Responsibilities
- Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
- Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
- Guide customers through onboarding, configuration, and usage of the SaaS product.
- Reproduce customer-issues in test or staging environments to isolate root-causes.
- Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
- Escalate complex or urgent issues to engineering or senior teams when required.
- Monitor usage metrics, application performance, system health, and proactively identify potential issues.
- Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
- Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
- May require working in shift rotations / out-of-hours support to cover global customers.
- Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
- Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
- Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
- Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
- Comfortable using monitoring / logging tools and dashboards.
- Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
- Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
- Customer-oriented mindset: patience, clarity, empathy.
Preferred / Nice-to-Have
- Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
- Experience with database queries (SQL or NoSQL) to investigate data layer issues.
- Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
- Familiarity with cloud security, identity management, permissions.
- Prior experience supporting enterprise customers, or in B2B SaaS.
- Knowledge of ITIL or other support best practices.
Working Conditions
- Rotational shifts / flexible hours to cover international time zones.
- Remote work capability or hybrid/office based (depending on company).
- May need to coordinate across teams in different geographies.
- Occasional pressure from incident or outage response, requiring calmness under stress.
KPIs / Metrics
These are often used to measure performance in this role:
- First response time
- Resolution time
- First contact resolution rate
- Customer satisfaction (CSAT)
- Ticket backlog / open tickets
- Escalation frequency
- Number of repeat issues / recurring problems
If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?
Search
Responsibilities:
● Work with principal stakeholders & decision makers in client organizations to understand their Business/Organization Goals, User/Customer Behavior, and create Design Roadmaps & Strategies for their Services & Products.
● Collect & analyze Business Requirements, create Design briefs & proposals, convert sales inquiries into projects.
● Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource allocation.
● Lead the Design Studio & projects to on-time and quality delivery as agreed by the client.
● Guide excellent design delivery, with thorough understanding of UX & UI Design.
● Work closely with Frontend & backend development, Content & Communication, Digital Marketing and other teams to ensure the success of the projects.
● Raise and negotiate issues and risks with senior management of the client.
● Manage profitability of the projects & design studio.
● He/she needs to guide team members well and facilitate their constant learning in the organization.
● Stay up-to-date with latest achievements, best practices and trends in design.
● Establish best practices and design-thinking processes across the organization.
Expectations:
● Minimum 10+ years of core UX & UI Design experience.
● At least 3 years of experience leading and managing a small to medium design team (20 to 40 Members).
● Should have led at least 12 product design client projects hand-on, involving UX & UI Design teams, Front end development teams.
● Should have led & delivered at least 3 client projects in CX or Service Design.
● Experience in UX & UI Design for web, mobile & TV.
● Should be willing to travel for short/long durations in India and abroad for work.
● Thought Leader in Strategic UX Design.
● Ability to decode complex technical content
HTML/CSS
Bootstrap
Angular (2+)
React.jsYour primary role will be the implementation of the application for either desktop or mobile devices with a focus on performance. With your understanding of AngularJS / React JS best practices you will create modules and components with which you architect the application. You will take existing design and front-end templates and enhance them with CSS animations and implement idiomatic markup. You will team up with the back-end developers to connect to.
Responsibilities
- Building, optimising and maintaining front-end web apps
- Maintaining high performance and compatibility across platforms and devices
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Understanding what is needed for a smooth workflow between yourself, the front-end developers and designers
- Communicate thoroughly with the back-end department to help build a best-practice RESTful API
- Integrate external web services
- APIs using standard methods. A thorough understanding of the components of the platform is essential.
Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering or equivalent
- 1-3 years of experience in JS based development
Skills
- Programming Expertise In JavaScript/HTML5 / Angular JS v7+ / React JS v16, Express JS, Bootstrap.
- Hands-on Working Experience Of MVC Frameworks Like Angular.js & React.js.
- Excellent Communication Skills.
- Exposure To Sass, Grunt, Node Js.
Location - Mumbai
Responsibilities
- Ability to transform briefs into compelling copy and content for the brand
- Medium agnostic approach towards writing
- Strong understanding of how creative writing can impact consumer behavior and help build a brand
- Planning and execution of copy requirements for social media channels, CRM, website and other digital platforms (short format copy, captions)
- Guide a team of junior writer/s to deliver creative copy and content according to the brief
- Work with teams (internal and external) to ensure project management and completion
- Ability to work closely with graphic designers and video editors for timely planning and execution of campaigns
Qualifications
- Able to work efficiently in a fast-paced, startup environment
- Impeccable English writing skills, degree or postgraduate degree in English Literature, Mass Communication or Copywriting preferred
- Understanding of how to maintain consistent tone of voice across all brand channels
- Comfortable with both short and long format content (more of short format)
- Must have: Experience in copywriting for social media and CRM channels. Good to have: website, brochures and other POSM
- Previous experience in advertising agencies, design houses and content platforms preferred
DockerThe Key Responsibilities Include But Not Limited to:
Help identify and drive Speed, Performance, Scalability, and Reliability related optimization based on experience and learnings from the production incidents.
Work in an agile DevSecOps environment in creating, maintaining, monitoring, and automation of the overall solution-deployment.
Understand and explain the effect of product architecture decisions on systems.
Identify issues and/or opportunities for improvements that are common across multiple services/teams.
This role will require weekend deployments
Skills and Qualifications:
1. 3+ years of experience in a DevOps end-to-end development process with heavy focus on service monitoring and site reliability engineering work.
2. Advanced knowledge of programming/scripting languages (Bash, PERL, Python, Node.js).
3. Experience in Agile/SCRUM enterprise-scale software development including working with GiT, JIRA, Confluence, etc.
4. Advance experience with core microservice technology (RESTFul development).
5. Working knowledge of using Advance AI/ML tools are pluses.
6. Working knowledge in the one or more of the Cloud Services: Amazon AWS, Microsoft Azure
7. Bachelors or Master’s degree in Computer Science or equivalent related field experience
Key Behaviours / Attitudes:
Professional curiosity and a desire to a develop deep understanding of services and technologies.
Experience building & running systems to drive high availability, performance and operational improvements
Excellent written & oral communication skills; to ask pertinent questions, and to assess/aggregate/report the responses.
Ability to quickly grasp and analyze complex and rapidly changing systemsSoft skills
1. Self-motivated and self-managing.
2. Excellent communication / follow-up / time management skills.
3. Ability to fulfill role/duties independently within defined policies and procedures.
4. Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction is key.
5. Be able to work in an interrupt-driven environment.Work with Dori Ai world class technology to develop, implement, and support Dori's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in a specialized area. BS or equivalent experience in programming on enterprise or department servers or systems.
About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Department: Customer Experience
Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities
- Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
- Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
What are we looking for?
- Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
- Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
- Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
- Should have managed - Emails/Calls/Chat/Social Media queries.
- Ability to multi-task, and must have excellent communication skills.
Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?
Ruby
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon