Growth Manager

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Quoted Infotech

Who We Are:

Quoted Infotech is a registered company based in Rajkot (Gujarat) started with a vision “to be regarded as a trusted technology partner for global startups. And SMEs”.

What We Do:

We at Quoted Infotech are a team of highly qualified and skilled professionals working together to "Turn ideas into reality". We have catered our services to many Tech startups and SMEs to build and scale their platform. A few of the technologies we currently work with (but are not limited to) are Node.js, React, Next.js, Laravel, PostgreSQL, MySQL, Redis, Docker, Kubernetes, And Git. We leverage cloud services (AWS, GCP, Firebase, Digital Ocean) to a great extent. Besides, we have hands-on experience with infrastructure development as well.

Our Culture

We are a startup-minded team having a problem-solving attitude. We are looking for like-minded teammates. If you believe that you are the one who likes to solve challenges and can add value to our culture, then join us.

Responsibilities

• Work with management to develop and implement a business development strategy for a defined territory.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Manage clients from USA, UK, CANADA, SINGAPORE, EUROPE, and AUSTRALIA and their Projects related to Web/Mobile App Technologies like Node.js, React.js, Next.js, Angular, Laravel, Docker, and Cloud computing. 
• Collaborate with Project Managers, business partners, and developers to coordinate project schedules and timelines.
• Building strong relationships with the existing portfolio of clients
• Bidding on various portals to get the projects as well as to generate leads through data pulling.
• Communication with prospects / clients via Skype / LinkedIn / Whatsapp to understand the requirement in detail
• Preparing requirement specification documents using MS Word, Excel, Google spreadsheets, Jira, ClickUp, Asana, Miro, etc.
• Attending networking activities to research and connect with prospective clients.
• Handling various types of project management tools like HubSpot etc. to keep the track of projects as well as to maintain client's data.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.

Business Development Executive Requirements:

• Minimum of a Bachelor’s Degree in Business, Marketing and/or Computer/IT
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.
• Experience in writing website content is plus
• Demonstrated and proven sales results
• Ability to work independently  and achieve targets 

Perks:

• 5 Days working
• WFH option
• Workdesk setup
• Flexible timing
• Unparalleled Career Growth
• Dedicated learning and personal growth sessions
  
  

Additional:

• No of Openings - 1
• Experience - 1+ Years
• Work from Anywhere
• Salary + Incentives

• You're proficient in Node.js/Javascript with a strong foundation in NoSQL/ SQL 
• You're proficient in React and strong frontend javascript foundation 
• Knowing GoLang and/or Solidity is a definite plus but not a requirement
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You have experience deploying to and implementing solutions in AWS
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

Current Ecosystem : 
ShibaSwap : https://shibaswap.com/#/" target="_blank">https://shibaswap.com/#/

Metaverse : https://shib.io/#/" target="_blank">https://shib.io/#/

NFTs : https://opensea.io/collection/theshiboshis" target="_blank">https://opensea.io/collection/theshiboshis

Game: Shiba Eternity on iOS and Android

• Willing to contribute to Small or Large Project Teams
• Must be willing to start Immediately work from home permanent
• Good Communication Skills (English)
• Can Allocate working hours (Flexible) as per Projects Req.
• Must have Good Internet & Good Laptop/System

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software security policies and enhancements to security on existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. 

Responsibilities

• Consulting with management on the operational requirements of software solutions.
• Contributing expertise on information system options, risk, and operational impact.
• Mentoring junior software developers in gaining experience and assuming DevOps responsibilities.
• Managing the installation and configuration of solutions.
• Collaborating with developers on software requirements, as well as interpreting test stage data.
• Developing interface simulators and designing automated module deployments.
• Completing code and script updates, as well as resolving product implementation errors.
• Overseeing routine maintenance procedures and performing diagnostic tests.
• Documenting processes and monitoring performance metrics.
• Conforming to best practices in network administration and cybersecurity.

Qualifications

• Minimum of 2 years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructure such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail and other services provided by AWS.
• Experience Building a multi-region highly available auto-scaling infrastructure that optimises performance and cost. plan for future infrastructure as well as Maintain & optimise existing infrastructure.
• Conceptualise, architect and build automated deployment pipelines in a CI/CD environment like Jenkins.
• Conceptualise, architect and build a containerised infrastructure using Docker, Mesosphere or similar SaaS platforms.
• Conceptualise, architect and build a secured network utilising VPCs with inputs from the security team.
• Work with developers & QA to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional and performance status.
• Work with developers to institute systems, policies and workflows which allow for rollback of deployments Triage release of applications to production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Assist the developers and on calls for other teams with post mortem, follow up and review of issues affecting production availability.
• Minimum 2 years’ experience in Ansible.
• Must have written playbook to automate provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have had prior experience automating deployments to production and lower environments.
• Experience with APM tools like New Relic and log management tools.
• Our entire platform is hosted on AWS, comprising of web applications, webservices, RDS, Redis and Elastic Search clusters and several other AWS resources like EC2, S3, Cloud front, Route53 and SNS.
• Essential Functions System Architecture Process Design and Implementation

• Minimum of 2 years scripting experience in Ruby/Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible)Establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Establishing and enforcing systems monitoring tools and standards
• Establishing and enforcing Risk Assessment policies and standards
• Establishing and enforcing Escalation policies and standards

We are seeking a graphic designer to join our team. You will be designing a wide variety of things across digital media.To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Experience: 1-3 years


Skills Required:Adobe Photoshop(Mandatory), Illustrator, Indesign

Graphic Designer Responsibilities:

• Planning concepts by studying relevant information and materials.

• Ensure projects are completed with high quality and on schedule

• Prioritize and manage multiple projects within design specifications and budget restrictions

• Perform retouching and manipulation of images

• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.

• Preparing finished art by operating necessary equipment and software.

• Contributing to team efforts by accomplishing tasks as needed.

• Reviewing final layouts and suggesting improvements when necessary.

• Amend designs after feedback

Graphic Designer Requirements:

• Bachelor’s degree in graphic design or related field.

• Experience as a graphic designer or in related field.

• Demonstrable graphic design skills with a strong portfolio.

• Proficiency with required desktop publishing tools like adobe photoshop.

• A strong eye for visual composition.

• Effective time management skills and the ability to meet deadlines.

• Able to give and receive constructive criticism

• Experience with computer-aided design.

• Knowledge of Adobe PhotoShop, Illustrator, Sketch, InDesign, and other graphic design software

• Compelling portfolio of work over a wide range of creative projects

• Strong analytical skills

Work remotely / Work From Home with BigStep Technologies throughout your tenure.

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

Skills:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

• Degree in Computer Science or related discipline.
• AWS Certified Solutions Architect certification required
• 5+ years of architecture, design, implementation, and support of highly complex solutions (i.e. having an architectural sense for ensuring security and compliance, availability, reliability, etc.)
• Deep technical experience in serverless AWS infrastructure
• Understanding of cloud automation and orchestration tools and techniques including git, terraform, ARM or equivalent
• Create Technical Design documents, understand technical designs and translate into the application requirements.
• Exercise independent judgment in evaluating alternative technical solutions
• Participate in code and design review process
• Write unit test cases for quality check of the deliverables
• Ability to work closely with others in a team environment as well as independently
• Proven ability to problem solve and troubleshoot
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent English communication skills are required

We are looking for a Solution Architect with at least 5 years’ experience working on the following to join our growing team:

• AWS
• Postgresql
• EC2 on AWS
• Cognito
• and most importantly Serverless

You will need a strong technical AWS background focused on architecting on serverless (eg Lambda) AWS infrastructure.