Graphic Designer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Who Are We

A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.

ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.

WHY US

• Join top AI company
• Grow with your best companions
• Continuous pursuit of excellence, equality, respect
• Competitive compensation and benefits

You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.

To learn more about how we work, please check out

https://www.orbo.ai/">https://www.orbo.ai/.

We are looking for programmers with a keen eye for design for the position of front end developer. Front end developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency, and maintaining brand consistency across all web pages, among other duties.

Front end developers are required to work in teams alongside back end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

Experience: 2 years and more

CTC: 6 - 15 LPA

Skills Required: Angular,React, Javascript, HTML/CSS

• Determining the structure and design of web pages.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design.

• Degree in computer science or related field.
• Understanding of key design principles.
• Proficiency in HTML, CSS, JavaScript, and jQuery.
• Understanding of server-side CSS.
• Experience with graphic design applications such as Adobe Illustrator.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.

Our perfect candidate is someone that:

• is proactive and an independent problem solver
• is a constant learner. We are a fast growing start-up. We want you to grow with us!
• is a team player and good communicator

What We Offer:

• You will have fun working with a fast-paced team on a product that can impact the business model of E-commerce and BFSI industries. As the team is small, you will easily be able to see a direct impact of what you build on our customers (Trust us - it is extremely fulfilling!)
• You will be in charge of what you build and be an integral part of the product development process
• Technical and financial growth!

Responsibilities:

• Work as part of a collaborative, agile team to deliver industry-leading engagement capabilities on the web.
• Integrate with other services to help the client seamlessly provide value to more companies.
• Design and develop feature enhancements that continue to deliver value and provide an excellent customer experience.
• Troubleshoot and resolve emergency server or code issues at any stack level.

Requirements:

• Ability to empathize with end-users; build with scale and ease of adoption in mind.
• Experience building in an agile setting with code reviews and quality as a priority.
• Strong design skills for separation and modularity of code; aversion to overly complex, spaghetti code.
• A bachelor's degree in Computer Science, related technical field, or commensurate experience.
• 3 years experience in production web application development.
• 5 years of experience working with NodeJS or an equivalent web framework and language.
• Experience writing JavaScript code, either vanilla JS or using a framework such as Node.js or React, or Redux.
• Unit testing experience (Jest).
• 3rd-party API usage and integration experience.
• RDBMS usage (e. g., MySQL, PostgreSQL).

Interview Process:

• Introductory Round
• Technical Round - Algo/low level coding round based on real world scenario
• Technical Round - System Design or High level design coding round and AWS
• Offer discussion

A bit about us

WeatherBug is a popular weather site and mobile app providing hyperlocal, live weather data and proactive alerting to consumer users. With over 15 million unique users per month, across all platforms, WeatherBug’s vision is to provide environmental intelligence for all aspects of people’s lives. The WeatherBug app is a top-rated weather app in the app stores. In 2019, WeatherBug was named the best weather app by MediaPost’s Appy Awards. WeatherBug is owned and operated by GroundTruth, a media company that turns real-world behavior into marketing that delivers real business results.

Learn more at WeatherBug.com

At GroundTruth, we believe that innovative technology starts with the best talent and we have been ranked one of Ad Age’s Best Places to Work for three years in a row (2021, 2022 & 2023). Learn more about the perks of joining our team here.

A bit about you

A recognized expert in their professional discipline, with significant impact and influence on organizational policy and program development. Establishes critical strategic and operational goals, and develops and implements new products, processes, standards, or operational plans to achieve organizational objectives. Regularly leads projects of critical importance to the organization—projects that carry substantial consequences for success or failure. Requires strong influence and communication with executive leadership. Problems encountered are often complex and multidimensional, requiring broad-based consideration of variables that affect multiple areas of the organization.

You will:

• Develop production-ready code to meet scope of requirements.
• With guidance, update and create documentation as needed for new and existing solutions.
• Participate in code-reviews with comments to improve code quality, stability, and maintainability.
• Create and maintain unit and integration testing solutions. Be able to run your code in lower environments.
• Run tests on the mobile device to ensure code meets requirements
• Watch mobile releases for Android or iOS for features you developed
• Teardown your solutions across multiple environments and platforms.
•  Provide operational support of your deployed code
• Determine issues within your areas of expertise.
• Work with teams across the engineering organization to understand and incorporate client requirements into final solutions.
• Perform other job-related duties as assigned.

You have:

• Bachelor’s degree (4 years) in Computer Science or a related field, OR 5+ years of relevant software development experience.
• 3+ years of professional experience in software engineering.
• 2+ years of hands-on Android application development using Kotlin and Android Studio.
• Experience with modern Android libraries and frameworks, including Jetpack components (e.g., Navigation, Room, ViewModel, LiveData), Retrofit for networking, and image loading libraries (e.g., Glide, Coil).
• Proficiency with asynchronous programming using Kotlin Coroutines and Flow.
• Familiarity with dependency injection frameworks such as Dagger/Hilt or Koin.
• Experience with app architecture patterns such as MVVM or MVI, and clean architecture principles.
• 2+ years of experience working in Agile teams and participating in iterative development cycles.
• Strong understanding of object-oriented design principles, design patterns, best practices, performance optimization, and memory management.
• Experience with unit and UI testing frameworks (JUnit, Mockito, Espresso).
• Familiarity with Git and collaborative version control workflows.
• Exposure to CI/CD tools and automated build/deployment pipelines.
• Ability to independently take ownership of tasks and deliver robust solutions.
• Commitment to writing clean, maintainable, and well-documented code.

Would be great if you have:

• Experience with React Native, including building function components, using hooks, and working with JavaScript/TypeScript.
• Knowledge of Play Store processes, including app signing, publishing, and release management.
• Familiarity with ingesting and exposing large datasets in the weather industry.
• Experience in the advertising industry.
• Proficiency with tools like GitHub, Jenkins, Artifactory.

You are:

• A team player who is organized, flexible and willing to adapt
• Not afraid of new technologies and driven to learn
• A detail-oriented person, who catches problems early and adjusts
• A strong communicator who is able to collaborate with multiple business and engineering stakeholders and work through conflicting needs
• A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution
• Organized with demonstrated ability to prioritize and deliver timely work
• A team player and not afraid to roll up your sleeves and help when needed
• Self-sufficient and not afraid to take the lead and manage tasks independently
• Coachable and open to feedback
• Respectful–-we treat each other with respect and assume the best of one another
• Not afraid to have fun!

What we offer

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

● Parental leave- Maternity and Paternity

● Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays)

● In Office Daily Catered Lunch

● Fully stocked snacks/beverages

● Health cover for any hospitalization. Covers both nuclear family and parents

● Covid home quarantine cover

● Tele-med for free doctor consultation, discounts on health checkups and medicines

● Wellness/Gym Reimbursement

●  Pet Expense Reimbursement

●  Childcare Expenses and reimbursements

●  Employee assistance program

●  Employee referral program

●  Education reimbursement program

●  Skill development program

●  Cell phone reimbursement (Mobile Subsidy program)

●  Internet reimbursement

●  Birthday treat reimbursement

●  Home office set up

●  Employee Provident Fund Scheme offering different tax saving options such as VPF and employee and employer contribution up to 12% Basic

●  Creche reimbursement

●   Co-working space reimbursement

●   NPS employer match

●   Meal card for tax benefit

●   Special benefits on salary account

●   New joiner relocation

Job Description below :

Required Skills

BSc/B.E./B.Tech in Computer Science or an equivalent field.

5+ years' solid commercial experience in software development using experience using Java8, Spring boot, Hibernate, Spring Cloud and related frameworks.

Experience with Angular 8+ versions, B.J‹JS 6, IS/TypeScript

Knowledge of HTML/CSS

Good understanding of Design Patterns

Proficiency with SQL database development, including data modelling and DB performance tuning

Ability to work with customers, gather requirements and create solutions independently

Active participation within and among teams and colleagues distributed globally

Excellent problem-solving skills, in particular a methodical approach to dealing with problems across distributed systems.

Agile development experience

Desired Skills

Experience with angular forms

Experience with dynamic forms/ dynamic angular components

Experience with java Spring boot

Knowledge of Kafka Stream Processing

Understanding of secure software development concepts, especially in a cloud platform

Good communication skills.

Strong organizational skills.

Understanding of test management and automation software (e.g. ALM, Jira, JMeter).

Familiarity with Agile frameworks and Regression testing.

Previous experience within the Financial domain.

• 1+ years of experience in any technology like VB.Net, ASP .Net etc.
• Currently working on live projects
• Problem solving skills
• Go getter attitude

Want to make every line of code count? Tired of being a small cog in a big machine? Like a fast-paced environment where stuff get DONE? Wanna grow with a fast-growing company (both career and compensation)? Like to wear different hats? Join ThinkDeeply in our mission to create and apply Enterprise-Grade AI for all types of applications.

Seeking a Full Stack Engineer with high aptitude toward development.

Experience

5+ Years

Location

Hyderabad

Skills

Bachelors/Masters/Phd in CS or equivalent industry experience

5+ years of industry experience in python related frameworks such as Django, Fast API

3+ Industry experience in angularjs/react

Understand the principles of developing cloud native applications

Experience in administering (including setting up, managing, monitoring) application on heroku

Experience in API development using Swagger

Strong expertise with containerization technologies including kubernetes, docker-compose

Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration, Jenkins

Responsibilities

Implement marketplace using DJango and Angular

Design and Implement APIs

Assist in dev ops operations

Identify performance bottlenecks and bugs, and devise solutions to these problems

Help maintain code quality, organization, and documentation

Communicate with stakeholders regarding various aspects of solution.

Mentor team members on best practices

THE WAD Agency is hiring!!! (wwwthewadagency.com)

- Experience: 3-5  years

- Develop digital marketing strategies to improve awareness, engagement, new customer acquisition (Cross-Sell/Up-Sell), and support client retention
- Has experience with online monitoring and measurement platforms including but not limited to Facebook Insights, YouTube Insights, Google Analytics, Adwords etc.
- Generate potential leads for the organization through various ATL & BTL activities
- Develop & Ideate campaigns, processes etc. to pitch new clients
- Prepare presentations for client pitches Company

Preferred from Agencies