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Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher
Responsibilities:
- Content Writing: Draft insightful and compelling newsletters.
- Content Review: Ensure newsletters are grammatically correct, coherent, and adhere to our brand guidelines.
- Collaboration: Work with SEO and other content creators to produce articles that drive traffic.
Qualifications:
- Writing & Editing: Proven capability in writing and meticulously editing content.
- Detail-Oriented: Exceptional attention to detail, ensuring content is free from errors.
- Time Management: Ability to manage multiple tasks and meet strict deadlines.
- AI-first approach: should be familiar with tools like ChatGPT, Claude, Perplexity.ai for writing, research, data analysis, summaries, grammar checking etc.
- This is very important - if you can somehow showcase how you used AI in your test task (below), that will put you way ahead of other applicants.
● Auditing, monitoring and improving existing infrastructure components of highly available and scaled
product on cloud with Ubuntu servers
● Running daily maintenance tasks and improving it with possible automation
● Deploying new components, server and other infrastructure when needed
● Coming up with innovative ways to automate tasks
● Working with telecom carriers and getting rates and destinations and update regularly on the system
● Working with Docker containers, Tinc, Iptables, HAproxy, ETCD, mySQL, mongoDB, CouchDB and
ansible
You would be bringing below skills to our team :
● Expertise with Docker containers and its networking, Tinc, Iptables, HAproxy, ETCD, and ansible
● Extensive experience with setup, maintenance, monitoring, backup and replication with mySQL
● Expertise with the Ubuntu servers and its OS and server level networking
● Good experience of working with mongoDB, CouchDB
● Good with the networking tools
● Open Source server monitoring solutions like nagios, Zabbix etc.
● Worked on highly scaled, distributed applications running on the Datacenter Ubuntu VPS instances
● Innovative and out of box thinker with multitasking skills working in a small team efficiently
● Working Knowledge of any scripting languages like bash, node or python
● It would be an advantage if have experience with the calling platforms like FreeSWITCH, OpenSIPS or
Kamailio and have basic knowledge of SIP protocol
- Gathering and evaluating user requirements in collaboration with product managers and engineers
- Illustrating design ideas using storyboards, process flows and sitemaps
- Preparing and presenting rough drafts to internal teams and key stakeholders
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Identifying and troubleshooting UX problems (e.g. responsiveness)
- Conducting layout adjustments based on user feedback
- Adhering to style standards on fonts, colors and images
What you need to have:
- Proven work experience as a UI/UX Designer or similar role
- Portfolio of design projects
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit, strong communication skills to collaborate with various stakeholders
- Good time-management skills
- Understand the requirements and design briefs and deliver high-quality graphics
- Work on website, emailers, social media (LinkedIn, Facebook, Instagram) posts
- Design White papers, Case studies, event banners, exhibition stands, brochures
- Work with marketing and customer service teams to plan and deliver the weekly tasks
- Work closely with the product team on design artifacts (illustrations, animations, icons, logos etc) for various products
- Come up with creative ways to showcase the message given by content writers
- Be the single point of contact for all the graphic design needs in the product
- If you have motion design skills then that's a cherry on the top
The candidate should be a quick learner and should be up to date with current technology trends. We solve complex, completely new problems in the financial domain which requires someone who is not intimidated by challenges, thrives under pressure and hyper focused on delivering exceptional results.
- Familiarity with design software and technologies (such as Adobe Illustrator, Photoshop)
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
The candidate will be part of the Engineering leadership team (IIT/IIM grads) and will help strategise, execute product roadmap.
Work closely with Product and business teams to strategize or design the features and product experiments.
Lead a team of 5-7 Engineers [Mobile and or Backend]
Responsible for engineering delivery in platform & product engineering pods at MediBuddy.
Scale the technology architecture, team and product to drive a 10x growth in next 12-24 months.
Code and Architect key features that form backbone of MediBuddy Mobile Applications
Conduct performance reviews and mentor and guide the team reporting
Drive adoption best engineering practices in the team and the organization
Deliver high quality, scalable and maintainable code at a fast pace.

• Graduate in Computer Science or any other engineering degree
• Very strong in Javascript & other framework like Angular.
• Knowledge of HTML/CSS
• Candidate need to work as a contributor in an agile team.
• Work with complete ownership & contribute on design & development of new features.
• Contribute on bug fixing & writing auto tests.
• Good verbal & written communication skills.

- Profound knowledge about state-of-the-art technologies and standards (PHP, MySQL, JavaScript, HTML5 and CSS, AJAX, JQuery, XML, and Linux)
Experience with web services and Various frameworks (CakePHP, Symfony, ZEND, Laravel, etc) -
Capability to create an extension or module.
- Must be able to work on own initiative as well as part of a team
- Experience in a structured development environment
- Strong knowledge of Core PHP Skills & object-oriented programming (OOP) Has knowledge of any one of Git, BitBucket, SVN, etc. code management repositories.
- Immediate joiner prefer.
- Total Exp - 2+ to 4 years
- Notice period - not more than 30 days
Responsibilities and Duties -
You will be taking ownership of a big project already in production. This project already has 25L registered users.


Do you thrive on working with cutting edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!
You will be exposed to work on every level of the stack in a highly agile, fast growing, start-up FinTech environment, while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem solving and idea creation.
The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.
The Role Expectation
- You will play a key role in the development of the core product, working directly with the Business team on realizing their needs and translating it into the product.
- You will be involved in the overall design, architecture and development of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines
- You will adhere to the best practises of the Agile & TDD
- You will collaborate with the rest of the engineering team to design, prioritise and launch new features.
- You will take ownership for organising code and maintain its integrity at all points in time.
- You will be responsible for understanding and implementing security and data protection best practices.
- You will bring in a passion for technology and hunger to learn
You Have
- A sound knowledge of Python, hands-on experience in using Django/Flask etc., design patterns and application design
- Experience with database architectures like NoSQL, RDBMS. Eg: MongoDB/ Cassandra / Couchbase / MySQL
- A good understanding of message queues mechanisms like Redis/RabitMQ (or similar)
- Knowledge of python web crawling frameworks like Scrapy & Frontera
- Hands on experience with CI/CD
- Experience in using Git for source code management & Jira
Good to Have
- Strong Linux skills, knowledge of building large scale, multi-threaded applications and experience in designing and building RESTful web services,
- Building API services with GraphQL
- Skills in configuring and implementing Hadoop/HDFS, Elasticsearch and HBase or knowledge of any graph databases
- Prior experience in architecting large scale distributed systems and experience with cloud deployments on AWS/Azure
- Prior experience working in a fast-paced start-up environment.
- Domain knowledge in the financial/data space; any external, relevant certifications.
Your Background
- At least 6+ years of hands-on development experience
- A bachelor’s or master’s degree in a related field
You Believe-in & will align with our Business Objectives
- Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
- Breakthrough Simplicity - An innovative approach to make everything simpler
- Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
- Drive for Results - Focus on end result of any task
- Encourage and Improve - Encouraging and promoting team work and focus on continuous self-development at every stage.
- Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.
Who We Are
We build innovative technology everyday!
Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.
Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.
You Will Enjoy
Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.
We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.
All these and a great set of people to work with - We Are Crediwatch!

