Inside Sales Associate

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

Responsibilities:

• Develop high-quality, reusable, and efficient frontend components using React.js.
• Collaborate closely with UI/UX designers and backend developers to translate design concepts into functional interfaces.
• Participate in architectural discussions and contribute to the overall frontend design and development strategy.
• Optimize applications for maximum speed and scalability, ensuring exceptional performance across various devices and browsers.
• Identify and address performance bottlenecks, troubleshooting and debugging frontend-related issues as they arise.
• Stay current with industry trends, best practices, and emerging technologies, and recommend their incorporation into projects when applicable.
• Mentor and provide guidance to junior developers, fostering a culture of continuous learning and skill development.
• Collaborate with the QA team to ensure the delivery of high-quality software through rigorous testing and code reviews.
• Contribute to the documentation of frontend architecture, coding standards, and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• Minimum of 3 years of professional experience as a React Developer.
• Strong proficiency in React.js and its core principles, with a solid understanding of state management (e.g., Redux) and component lifecycle.
• Proficiency in JavaScript, HTML5, and CSS3, Bootstrap, JQuery with an eye for design and user experience.
• Knowledge of version control systems, particularly Git.
• Ability to write clean, maintainable, and well-documented code.
• Strong problem-solving skills and the ability to work effectively in a collaborative team environment.
• Excellent communication and interpersonal skills.

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

• 6+ months of proven experience as a Data Scientist or Data Analyst
• Understanding of machine-learning and operations research
• Extensive knowledge of R, SQL and Excel
• Analytical mind and business acumen
• Strong Statistical understanding
• Problem-solving aptitude
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

Job responsibilities

·        Understand the current technical architecture including constraints related to platforms, standards and skillsets.
·        Review and integrate all application requirements, including functional, integration, security, performance, quality, and operations.
·        Review designs, documents and have hands-on coding exp.
·        Follow up the activities and team commitments to deliver the right solution at the right time.
·        Review and integrate the technical architecture requirements for the development and make all final decisions regarding system software.
·        Follow and adopt approaches, methodologies, and SDLC standards.
·        Apply techniques and skills required to identify a root cause of a given software integration issue.
·        Escalate encountered technical software issues to project leadership in a timely fashion and respond back consistently on time.
·        Acts as the technical subject matter expert for a product domain and the technical leader within a team
·        Leads and sets the direction for design and implementation of software features/functionality, correction of defects and/or creation of new products
·        Applies advanced systems analysis techniques to evaluate newly created code
·        Provides thought leadership and innovation within a technical domain

.       documents and communicates on complex technical topics outside the immediate development team

Qualifications:

·        Bachelor/Master’s degree in CS or Computer Engineering required
·        5+ years of programming experience in web applications development
·        Hands on Angular development experience 
·        Working knowledge of HTML and CSS
·        Working knowledge in Designing, Developing, and Deploying RESTful web services and other Web APIs.
·        Deep knowledge of Web Application Architecture and Object oriented design. Should have practical knowledge of design on more than two web applications.
·        Should be able to technically lead a small group of members