Graphic Designer

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

• Job Description:

   

  ABOUT THE COMPANY

   

  KORCOMPTENZ is a technology transformation solutions integrator. Over 17 years of experience providing technology transformation services for over 200 clients. Microsoft Gold Partner with certified functional and technical resources. Extensive experience serving Fortune 500 companies, SMBs, and non-profits with a trusted global delivery model.

   

  KORCOMPTENZ is a people-oriented company that provides our associates with opportunities to grow as professionals, domain experts, and leaders. We offer an open work environment, state-of-the-art infrastructure, transparency, constant training for technical and soft skills, competitive opportunities to test employees’ critical thinking and creative abilities, and much more.

   

  If you are looking to make a significant impact on your career and overall growth, KORCOMPTENZ is the right place. We offer an energetic work culture where learning is an everyday affair. We encourage our employees to achieve their fullest potential by providing independence, the right environment, and guidance.

   

  Job Title: D365 T&L functional consultant with AWM

  Roles & Responsibilities:

   

  • 7+ years of overall professional experience in Microsoft Dynamics 365/AX Functional.
  • Should have minimum 2-3 implementations on D365 Finance and operations for a Global organization.
  • Ability to translate business requirements into functional solution design.
  • Extensive experience in Trade and Logistics Module with Advance Warehouse Management module (AWM).
  • Experience with setup, configuration, implementation, integration and testing of AX / D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology.
  • Excellent understanding ERP Business Processes, industry vertical knowledge.
  • Experience in design and creating test scenarios, functional test cases and User acceptance testing.
  • Coordinating with the Technical Team for development / customization.
  • Certified on Dynamics AX / D365FO at desired levels.
  • Excellent communication and good customer approach.
  • Must be able to work effectively both in a team environment and individually.

  Qualification:

   

  • Preferably a Post Graduate / Graduate with relevant Dynamics work experience.

   

  Other Requirements

   

  • Can do attitude.
  • Highly motivated to bring fresh thoughts to the table.
  • Highly creative and most importantly willing to exercise it
  • Self-starter and Self-learner focused on research and learning.
  • Ability to play a variety of roles and most importantly take accountability.

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East. This is an excellent opportunity to join ITP’s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers. 

Job Description: