Graphic Designer

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Hi

Greeting from MNR

Urgent opening - Assistant Manager - Payroll & MIS

Skills - MIS Reporting, Excel Expert, Strong Analytics, Dashboard, Payroll

Location - Mumbai

Job Description -

Incumbent will be responsible for leading the entire portfolio of HR Payroll, Compensation & Benefits, HR analytics and reporting, administration support, HR compliances and HR data integrity management.

Responsible for the end-to-end process of Payroll, Comp & Ben and Monthly MIS reports.

HR dashboard creation for consumption by senior stakeholders including Management Committee reviews, HR leadership teams.
This process will involve consolidation of data from different HR teams, ensuring data hygiene, accuracy, timeliness of data inputs.
It will entail analysis and reporting critical HR metrics including Headcount, Attrition, Diversity, Recruitment etc., on a regular frequency (monthly/quarterly), along with servicing requests received from time-to-time from other relevant/senior stakeholders.
Leads the process on variable pay provisioning to provide an accurate estimate of the variable pay spends in the company.
Ensure accurate and timely processing of payroll updates including new hires, terminations, and changes to minimum wages.
Prepare and maintains accurate records and reports of payroll transactions.
Ensure compliance with statutory laws and best practices.
Facilitate audits by providing records and documentation to auditors. Identifies and recommends updates to payroll processing software, systems, and procedures.
Provide support on all compensation & benefits processes including but not limited to generation of increment and other compensation letters, calculations including maintenance of permanent & contractual salaries, benefits administration and policy updates, maintenance of relevant documentation across these processes, resolving any queries around benefits, creation and maintenance of master MIS files for leadership, transfer letters generation, calculation and disbursement related process of salaries etc.
Administer Query resolution related to payroll, PF, ESIC and full and final settlements.
Coordinate with external vendor/agencies to run the compliance process for unit HR.
Responsible for multiple MIS reports and Analytics regarding manpower, payroll and employee benefits with Standardization of reports for better decision making.
Verification & Reconciliation of monthly payroll, manpower, attrition data.
Work in close collaboration with the HR Operations team to ensure data integrity and process controls are instituted and maintained. Audits the quality of data and takes corrective actions with relevant teams including HRIT/ Shared services/ HRBP spocs/ COE spocs etc. from time to time to ensure reporting accuracy and quality are maintained.

Skills required
High proficiency in MS Excel skills. (High Excel skills with analytics is a must)
Ability to deal with large amounts of data and put structure to the same.
Experience in making dashboards, reporting and analysis.
Strong analytical and problem-solving skills.
Exposure to HR payroll systems, will be an added advantage.
Attention to detail and delivery excellence.
Timeliness, responsiveness, accuracy and process compliance.
Ability to work with a large number of stakeholders.

About Company

Our client delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specialists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.  

Qualifications

• Software developer with skills to develop front-end and back-end systems in Web site development.
• The candidate number has hands-on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web-based applications.
• Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.
• Work Experience: 6-7 Years

Requirements

•  Design and implementation of the overall web architecture.
•  “Pixel-perfect” implementation of our approved user interface.
•  Expertise in front-end technologies, including JavaScript,CSS3 and HTML5 and third-party libraries such as React Js, jQuery
•  Design and deployment of our database
•  Ensuring the entire stack is designed and built for speed and scalability
•  Design and construction of our REST API
•  Integrating our front-end UI with the constructed API
•  Design and implementation of continuous integration and deployment
•  Designing Database - Expertise in databases like MySQL, other databases like MongoDB , and PostgreSQL Will be a plus.
•  Ensuring cross-platform optimization for mobile phones.
•  Overseeing and guiding the analysing, writing, building, and deployment of software.

What skills we are looking for?

• Writing HTML, CSS, and JavaScript. Up to the latest practices,
•  A relevant back-end programming language experience
•  Database design and management, including being up on the latest practices and associated versions
• Server management and deployment for the relevant environment
•  Familiarity with a relevant and globally supported framework

both front-end and back-end like React, and Laravel.

• Thorough understanding of user experience and possibly even product strategy
•  Experience implementing testing platforms and unit tests

About Us

Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.

With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.

Job Brief

We are looking for a rockstar researcher at the Center of Excellence for Machine Learning. You are responsible for thinking outside the box, crafting new algorithms, developing end-to-end artificial intelligence-based solutions, and rightly selecting the most appropriate architecture for the system(s), such that it suits the business needs, and achieves the desired results under given constraints.

Credibility:

• You must have a proven track record in research and development with adequate publication/patenting and/or academic credentials in data science.
• You have the ability to directly connect business problems to research problems along with the latest emerging technologies.

Strategic Responsibility:

• To perform the following: understanding problem statements, connecting the dots between high-level business statements and deep technology algorithms, crafting new systems and methods in the space of structured data mining, natural language processing, computer vision, speech technologies, robotics or Internet of things etc. 
• To be responsible for end-to-end production level coding with data science and machine learning algorithms, unit and integration testing, deployment, optimization and fine-tuning of models on cloud, desktop, mobile or edge etc.
• To learn in a continuous mode, upgrade and upskill along with publishing novel articles in journals and conference proceedings and/or filing patents, and be involved in evangelism activities and ecosystem development etc.
• To share knowledge, mentor colleagues, partners, and customers, take sessions on artificial intelligence topics both online or in-person, participate in workshops, conferences, seminars/webinars as a speaker, instructor, demonstrator or jury member etc.
• To design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.
• To collaborate within the product streams and team to bring best practices and leverage world-class tech stack.
• To set up every essentials (tracking / alerting) to make sure the infrastructure / software built is working as expected.
• To search, collect and clean Data for analysis and setting up efficient storage and retrieval pipelines.

Personality:

• Requires excellent communication skills – written, verbal, and presentation.
• You should be a team player.
• You should be positive towards problem-solving and have a very structured thought process to solve problems.
• You should be agile enough to learn new technology if needed.

Qualifications:

• B Tech / BS / BE / M Tech / MS / ME in CS or equivalent from Tier I / II or Top Tier Engineering Colleges and Universities.
• 6+ years of strong software (application or infrastructure) development experience and software engineering skills (Python, R, C, C++ / Java / Scala / Golang).
• Deep expertise and practical knowledge of operating systems, MySQL and NoSQL databases(Redis/couchbase/mongodb/ES or any graphDB).
• Good understanding of Machine Learning Algorithms, Linear Algebra and Statistics.
• Working knowledge of Amazon Web Services(AWS).
• Experience with Docker and Kubernetes will be a plus.
• Experience with Natural Language Processing, Recommendation Systems, or Search Engines.

Our Culture

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.

Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.

To know more about us, feel free to go through these videos:

1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&;t=6s

2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY

3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s

To view more videos, please access the below-mentioned link:

https://www.youtube.com/c/mindtickle/videos

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

• Angular 2,
• angularjs,
• ajax,
• html,
• css,
• angular
• react
• Angular 4
• Angular 6
• Angular 8
• angular developer
• communication skill
• team leading 
• leadership.

Desired Candidate Profile

• A Master’s degree in business administration (MBA), Marketing
• Minimum 16 to 22 yrs of Sales experience in paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision

Roles & Responsibilities:

The candidate is expected to create and lead a team of engineers and drive dev efforts for

Medibuddy and its various products.

The candidate will be part of the Engineering leadership team (IIT/IIM grads) and will help

strategise, execute product roadmap.

Work closely with Product and business teams to strategize or design the features and

product experiments.

Lead a team of 10+ Engineers [backend and/or mobile]

Responsible for engineering delivery in platform & product engineering pods at Medibuddy.

Scale the technology architecture, team and product to drive a 10x growth in next 12-24

months.

Code and Architect key features that form backbone of DocsApp

Conduct performance reviews and mentor and guide the team reporting

Drive adoption best engineering practices in the team and the organization

1. Deliver high quality, scalable and maintainable code at a fast pace.Skills & Qualifications:
2.  9+ yrs. relevant experience in consumer tech/ or SaaS space.
3. Tier 1 background (IIT/BITS/IIIT/NIT), Pass-out from 2014 batch or earlier.

Strong Technical Background: You have strong programming, architecture, DevOps and QA

chops. You should have experience working with a diverse engineering stack in a fast-paced

environment.

Biased toward action. You must be able to do more with less and turn would-be blockers into

opportunities for growth.

Balancing Short Term with Long Term - You have demonstrated strategic execution

balancing short term tactical execution with long term vision. You should be able to adapt

quickly as per the demands of the situation.

Efficient Execution - You must be persuasive, patient, compassionate and possess exquisite

prioritization skills.

Prior management and team-building experience. You'll be managing several direct reports

initially and will have the opportunity to scale and build out a high-performing engineering

team.

Stakeholder management - You complement product and business owners with finding the

right solutions in a timely manner.

Past entrepreneurial experience is a big plus.

Strong grasp of Nodejs/Python stack

Databases/Datastores : Mysql , Redis / Memcache , MongoDB

1. Basic Understanding of Android, iOS, Web Application stacks
2. One of SQS, RabbitMQ, SNS
3. Familiarity with AWS and its services including RDS, ECS, EBS, Cloudwatch, ELK, Redshift
   
   Nice to have -

Logging : ELK, Cloudwatch.

Frontend : html , css , Javascript

Protocols : HTTP, XMPP, MQTT, Socket.io, TCP