Graphic Designer(2)

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Bachelor's/master’s degree or equivalent experience in computer science
• Overall, 10-12 years of experience with at least 4 years of experience with Jitterbit Harmony platform and Jitterbit Cloud.
• Should have the experience to technically lead groom developers who might be geographically distributed
• Knowledge of Change & Incident Management process (JIRA etc.)

RESPONSIBILITIES:

• Responsible for end-to-end implementation of integration use case using Jitterbit platform.
• Coordinate with all the stakeholders for successful project execution.
• Responsible for requirement gathering, Integration strategy, design, implementation etc.
• Should have strong hands-on experience in designing, building, and deploying integration solution using Jitterbit harmony Platform.
• Should have developed enterprise services using REST based APIs, SOAP Web Services and use of different Jitterbit connectors (Salesforce, DB, JMS, File connector, Http/Https connectors, any TMS connector).
• Should have knowledge of Custom Jitterbit Plugins and Custom Connectors.
• Experience in Jitterbit implementations including security, logging, error handling, scalability and clustering.
• Strong experience in Jitterbit Script, XSLT and JavaScript.
• Install, configure and deploy solution using Jitterbit.
• Provide test support for bug fixes during all stages of test cycle.
• Provide support for deployment and post go-live.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing,
• Understand the requirements, create necessary documentation, give presentations to clients and get necessary approvals and create design doc for the release.
• Estimate the tasks and discuss with the clients on Risks/Issues.
• Working on the specific module independently and test the application. Code reviews suggest the team on best practices.
• Create necessary documentation, give presentations to clients and get necessary approvals.
• Broad knowledge of web standards relating to APIs (OAuth, SSL, CORS, JWT, etc.)

• Work with product managers to understand product requirements and make them live.
• Ownership of end to end development

• Startup mindset of getting things done and focussing on business goals
• Proven problem solving skills
• 3+ years Hands on experience in designing and developing applications using server side technology (Java, Spring Boot / Node.js, Express)
• Excellent knowledge of Relational Databases, SQL and ORM technologies
• Good knowledge of design patterns
• Proficiency in REST architecture
• Experience with test-driven development
• Experience with Git/CI/CD/Gradle/Maven
• Inclination towards writing quality and performant code

• Experience in Agile development
• Performance tuning, testing, refactoring and automation
• Experience working with AWS Cloud and Devops technologies (terraform , cloudformation, ansible)
• Experience running a production environment
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