Engineering Manager

Must Have Martech Industry Expereince

Undergraduate degree in engineering (a must) &/ MBA is a plus, preferably from

premier institutes

• Consultative Sales Experience: minimum 4 years

• Strong work ethic with demonstrated ability to meet and exceed sales commitments

• Experience in selling to enterprises, especially banks and insurance companies is a

big plus

• Deep appreciation of technology and its ability to create value–especially in areas of

big data analytics, machine learning and personalization

 Roles & Responsibilities:

Identify and generate high-quality leads through cold calling. Manage the sales pipeline, track opportunities, and monitor progress. Build and maintain strong relationships with potential and existing clients. Maintain accurate and up-to-date records of leads and customer interactions.

Desired Profile:

1-2 years of experience in lead generation or sales.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team

We have an opportunity in our Transformers division for Sales & Marketing role of Power Transformers division, detailed JD attached for your ready reference.

Our Product Range –

• Power Transformers up to 200 MVA and 400 kV

• Generator Transformers

• Unit Auxiliary Transformers

• Special Application Transformers

Qualification: Electrical Degree/ Diploma

Nature of Experience:

·        Front line experience in Sales & Marketing, preferably tendering oriented business

·        Preferable exposure in Power Transformers sales or similar Equipments

·        Exposure to EB’s, Utilities, Electrical & Project Consultants, EPC contractors/ Project Houses & Industrial customers

·        Technical orientation for selling capital goods products

·        Field experience & ability to travel extensively

Responsibilities:

·        Achieve sales targets as targeted plan

·        Achieve collection targets as per plan

·        Attend cold calls, generate leads as per sales plan and achieve and develop business opportunities from multiple channels

·        Build and maintain relationships with large customers in the region to facilitate deep understanding of their needs and direct swift resolution of any customer queries

·        Participate in negotiations with potential customers in terms of product specifications, payment terms and timelines

·        Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department

·        Liaise with the Project Management Cell to ensure execution of orders in line with predefined timelines and criteria

·        Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department

·        All customer interaction activities to be properly logged and updated in appropriate systems

·        Provide timely response to the customer on any queries/issues raised by the client during finalization /execution/ post execution sales

·        Keep abreast with regional developments and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies

·        Provide inputs on market trends, competitor activities, customer feedback on products / services.

·        Distribute informative product catalogues to key decision makers in targeted companies

·        Conduct sales presentations to key decision makers in the SEBs and Industrial Groups for greater awareness of the productions and solutions being offered

·        Undertake pre-qualification work for the company products and services with all high volume customers and ensure successful completion

·        Support the Planning and Execution Department for the timely dispatch of the finished goods as per contractual terms and conditions

·        Ensure timely collections from customers by as per established controls and through regular follow ups with the customer

Primary Skill

• UI (Vue JS or Angular JS)
• Server Side (Java or Python) & AWS serverless framework.
• Must have hands-on experience on serverless framework.
• Experience on AWS.
• Must have good experience on AWS (Overall knowledge, EC2 Volume, EC2 SecurityGroup, EC2 AMI, Lambda, S3, AWSbackup, CloudWatch, CloudFormation, CloudTrail, IAM, SecretsManager, StepFunction, CostExplorer, KMS, VPC/Subnet)
• Working experience on development/staging/production servers.
• Good testing and verification skills
• Knowledge on SSL certificates and encryption.

Secondary Skill

• Scripting using Python
• Good to have knowledge of identity management.

Soft Skills

• Excellent interpersonal, oral and writing communication skills.
• Strong Analytical and Problem-solving skills.
• Should have skills to understand and analysis customers requirements and expectations.
• Must have experience in interaction with customer
• Work experiences with international cross-culture teams (Good to have)

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Job Title: Django Developer

Job Overview:

We are seeking a skilled Django developer to join our dynamic team. The ideal

candidate will have hands-on experience with the Django framework, proficiency in

Python, and a strong understanding of web development best practices. The Django

developer will be responsible for designing, implementing, testing, and maintaining

web applications that meet our clients; needs.

Responsibilities:

Design and develop robust, scalable, and secure web applications using the

Django framework.

Collaborate with cross-functional teams to define, design, and ship new

features.

Write clean, maintainable, and efficient code.

Integrate user-facing elements using HTML, CSS, and JavaScript. Implement

and maintain RESTful APIs.

Collaborate with front-end developers to integrate user-facing elements with

server-side logic.

Work with databases, including designing schemas, writing queries, and

optimising performance.

Troubleshoot, debug, and resolve issues in the development and production

environments.

Stay up-to-date with the latest industry trends, technologies, and best

practices.

Participate in code reviews and provide constructive feedback to peers.

Requirements:

Proven experience as a Django developer or similar role.

Strong understanding of Python and the Django web framework.

Experience with front-end technologies, including HTML, CSS, and JavaScript.

Knowledge of relational databases, ORM (Object-Relational Mapping), and

database design.

Familiarity with version control systems (e.g., Git).

Understanding of web security best practices.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain and write clean code to ensure the product is of the highest quality.

• Candidate must be familiar with the javascript tech stack

• NodeJS or ReactJS or AngularJS knowledge is desired

• SQL and NoSQL database hands-on production grade experience is desired

• Candidate should be familiar with the version control system and working in a team

• Working experience with Message Queue, Mirco service architecture, Docker containers would be a great advantage.

• Experience designing and developing complex systems that can handle variable load would be an added advantage

• Familiarity with AWS services, deploying and managing workloads would be advantageous