Customer Experience Associate - Chat process

Interview Rounds:

1- Machine round

2- Communication round

3- Technical F-2-F

4- HR Interview

Job Type: Full-Time

Job Description:

• Should have hands-on experience in Web Development
• Good understanding of PHP, Laravel and Object-oriented programming paradigm.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Having a good knowledge of JQuery.
• Framework experience would be beneficial.
• Should be comfortable to work with the team.
• Should be comfortable with work on any MVC-based framework.

Skills required:

• Sound knowledge of PHP,MySQL, Jquery, etc.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Contribute in all phases of the development.
• Knowledge of PHP/Codeigniter/Laravel will be preferred.
• Basic Knowledge of JavaScript, Web Services.

Job Title: Software Development Intern

Company: KGIST Microcollege (MGC)

Location: [Insert Location]

Job Type: Internship

Job Description:

- Assist in developing software applications using various programming languages

- Collaborate with the development team to design, develop, and test software solutions

- Develop knowledge and skills in software development practices and procedures

Responsibilities:

- Develop software applications using JavaScript, Java, HTML, Python, and C++

- Assist in debugging and troubleshooting code

- Participate in code reviews and contribute to improving code quality

- Collaborate with the team to meet project deadlines and goals

Requirements:

- Currently pursuing a degree in Computer Science or a related field

- Strong knowledge of programming languages, including:

  - JavaScript

  - Java

  - HTML

  - Python

  - C++

- Female candidates only

- Strong problem-solving skills and attention to detail

- Ability to work in a team environment

What We Offer:

- Opportunity to gain hands-on experience in software development

- Collaborative and dynamic work environment

- Flexible work hours and remote work options (if applicable)

- Chance to develop skills and knowledge in software development practices

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Who we are:

FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India.

FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India. Till date, we have disbursed over 45,000+ loans worth over Rs. 1600 Crs+ to small sized businesses across 1,600+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paisabazaar, etc. for providing credit access to MSME businesses.

Founded by CA/ISB alumni, FlexiLoans is funded by marquee bankers such as Sanjay Nayar (Chairman, KKR and Ex-CEO, Citibank South Asia), Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few.

Our product offerings and value proposition can be accessed on our website: https://www.flexiloans.com/

FLEXILOANS VALUES - COLLABORATION | AGILITY | INNOVATION | RESPECT | OWNERSHIP

Why join us?

A two times certified ‘Great Place to work’ workplace, at FlexiLoans you will be working with top tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions!) all the while learning and growing with the organization. FlexiLoans is your front row seat to the MSME Fintech revolution in India!

What you will work on:

• Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
• Perform product analysis and development tasks of an increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for AngularJS/React projects.
• Develop application code and unit test in the AngularJS/React, Rest Web Services and Java technologies for the Application Development Center.
• Ensuring high performance

The ideal candidate:

• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS/React, jQuery, NodeJS, Grunt JS)
• Familiar with testing frameworks (Ex. Jasmine)
• Test runner framework (Ex. Karma)
• Hand on and implements complex AngularJS applications, directives, controllers, services Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Qualification and Experience:

• 3+ years’ Experience with Angular
• BS/BE/BTECH degree in Computer Science or Engineering

• Angular 2,
• angularjs,
• ajax,
• html,
• css,
• angular
• react
• Angular 4
• Angular 6
• Angular 8
• angular developer
• communication skill
• team leading 
• leadership.

• Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions.
• Performing and documenting data analysis, data validation, and data mapping/design.
• Reviewing and improving existing systems and collaborating with teams to integrate new systems.
• Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues.
• Creating tools to store data within the organization.

Creating detailed, comprehensive and well-structured test plans and test cases Estimating, prioritizing, planning and coordinating testing activities

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.

QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

The QA engineer role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we’d like to meet you.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Responsibilities

Review requirements, specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities Design, develop and execute automation scripts using open source tools Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Monitor debugging process results Investigate the causes of non-conforming software and train users to implement solutions Track quality assurance metrics, like defect densities and open defect counts Stay up-to-date with new testing tools and test strategies Requirements

Proven work experience in software development Proven work experience in software quality assurance Strong knowledge of software QA methodologies, tools and processes Experience in writing clear, concise and comprehensive test plans and test cases Hands-on experience with both white box and black box testing Hands-on experience with automated testing tools Solid knowledge of SQL and scripting Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Degree not mandatory , More like good to have

Who we are

ixigo is an AI-based travel app that helps millions of users plan and book their trips every day. Launched in 2007, ixigo is proud to have built numerous industry-first AI-innovations over the last decade. With pre-emptive help from ixigo at every touch-point of their journey, 150 million Indians are now making smarter travel decisions every year. ixigo uses Artificial Intelligence for deal discovery, personalized recommendations, dynamic marketing, airfare predictions, train delay information, PNR confirmation status, infrastructure cost optimization, business intelligence and providing fully-automated customer service over chat and voice. This makes ixigo a lean, tech-intensive and capital-efficient travel business, serving millions of travelers with a team size of under 200. Founded in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo’s investors include Sequoia Capital India, Fosun RZ Capital, SAIF Partners, MakeMyTrip & Micromax.

Role & Responsibility

As a Backend Developer, You will be involved in all aspects of development playing a critical role in the design, planning, development, and deployment and help develop best practices for future development. You will be working closely with Tech, Design and Quality team to build and launch the product.

• Code, develop, design and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Design, implement and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support
• Working directly with developers and product managers to conceptualize, build, test and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills & Qualifications:

• At least an undergraduate degree in Computer Science, Engineering, preferably from IITs/Top RECs
• 2-5 years of experience at cutting edge organizations or startups
• Extensive experience in a Java server-side software design and development
• Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
• Experience with e-business/e-commerce applications and business environment is a must
• Any experience with internet companies or the travel industry will be a plus

Must have

• Good understanding of Java/J2EE and design patterns
• Strong knowledge of data structures and designing for performance, scalability and availability Knowledge in MongoDB and Web services
• Extensive use of Instruments and Shark to detect memory leaks and for performance optimization
• Good grasp of algorithms, memory management, and multithreaded programming
• Good to have - Python, NodeJS, Mysql, Redis, ElasticSearchGreat people skills!
• Able to fit in well within an informal startup environment and to provide hands-on management
• The high energy level and untiring commitment to drive oneself & the team towards goals

Compensation: Commensurate to skills & experience; comparable to the best in the industry.

Culture: ixigo is proud to have built an entrepreneurial culture that has become a folk-lore in the startup ecosystem. One in every four ixigems has gone on to build successful startups and companies. Our cultural values of integrity, empathy, ingenuity, awesomeness, and resilience have stood the tests of time and we’ve built a fun, flexible and creative work environment that is driven by people with a high degree of ownership. You will get to work with some of the smartest folks in the Indian startup ecosystem, and solve some of the toughest problems for the next billion users by using bleeding-edge technologies. Oh, and we have an awesome “play” area, great chai/coffee, free lunches (yes, they exist!) and a workspace you will fall in love with.