Customer Experience Associate - Chat process

Seeking a detail-oriented Market Research Analyst to conduct surveys and analyze customer preferences and statistical data. Your role will involve providing valuable insights to support customers in their decision-making processes related to product designs, pricing, and promotions. As a successful Market Research Analyst, you will have the ability to independently analyze qualitative data, identify trends, assess strategies, and evaluate competition, with the ultimate goal of enhancing competitiveness. Your responsibilities will include gathering and interpreting market research data, generating reports, and presenting findings to stakeholders. We are looking for a self-motivated professional with strong analytical skills and a deep understanding of market dynamics. Join our team and contribute to our company’s success by helping us make data-driven decisions to optimize our products and strategies.

Layer Tech Solutions is looking for a detail-oriented Business Analyst with 1–3 years of experience to support our growing team. The ideal candidate will bridge the gap between business needs and technical solutions.

• Analyze business processes and identify areas for improvement
• Gather and document requirements from stakeholders
• Collaborate with cross-functional teams to develop solutions
• Prepare reports, dashboards, and presentations
• Strong analytical, problem-solving, and communication skills
• Experience with tools like JIRA, Confluence, or similar preferred
• Knowledge of IT services or software development lifecycle is a plus

Job Title: Java Tech Lead & Solution Architect

Location: Ahmedabad

Experience: 8+ years in Java technologies with 2–3 years in solution architecture.

Key Skills:

• Expertise in Java, Spring Boot, Microservices, Angular, and PostgreSQL
• Strong background in SOA and enterprise-level solutions
• Hands-on experience in leading development teams and projects
• Proficiency in creating technical documentation and solution designs
• Skilled in client interaction, technical demos, and requirement analysis

Roles & Responsibilities:

• Lead end-to-end technical delivery and ensure timely, quality output
• Design software architecture, high/low-level design, and integration plans
• Mentor team members and manage task assignments
• Conduct code reviews, manage repositories, and ensure deployment readiness
• Collaborate with stakeholders for requirement gathering and solution finalization
• Maintain project documentation and participate in audits and reviews
• Drive technical strategy, innovation, and productization of solutions

Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc

We are a fast-growing, venture-funded SaaS Company in the Customer Experience/CRM space based in US. We are seeking an experienced, customer-facing technical solutioning professional in a consulting role, who can work as a trusted advisor for our customers in pre-sales and post-sales implementation situations.

Responsibilities:

• Provide day to day technical and sales engineering support to sales team during presales situations

• Deliver technical presentations, product demos for prospective customers

• Implement and deliver custom demos when necessary for specific prospective customers

• Capture customer-specific requirements for customizations and 3rd party software (API) integrations required to deliver full solution into a documented Statement of Work (SoW) based on a standard template, to assist sales team to close deals

• Ensure implementation and customer success post-sales by doing an effective knowledge transfer of customer-specific requirements in the SoW to the implementation team

Required Experience:

5+ years minimum Software and/or SaaS industry experience working preferably in customer facing roles (pre-sales engineering or post-sales implementation or solution consulting)

Required Skills:

• Excellent English-communication and writing skills

• Comfortable in creating customer-facing technical presentations in Powerpoint, SoW documents in Word, and working with simple ROI-type Excel spreadsheets

• Good presentation skills - presenting PPT, demos, discussing SOW with customers over Zoom calls

• Experience in solution architecture - understanding customer use-cases, and advising customers on how we can adapt our product platform with customizations to deliver a solution meeting their needs

• Some hands-on programming experience - comfortable in writing simple custom scripts and HTML/XML/JSON that may be required to customize demos

Work Environment:

• Remote, India-based Consulting role but requires flexible work hours to cover customer activity in US timezones

• Primary tools: Mac or Windows PC, Outlook, Powerpoint, Word, Excel, Slack (for

collaboration), Zoom (for meetings), Smartphone (for iOS or Android mobile app demos)

• Adequate training will be provided on how to demo/use our products, setup demo environments, customization options, sample customization scripts/tools, sales presentations, SoW templates and other technical pre-sales tools

We are looking for a skilled react.js developer to join our front-end development team.

• Previous experience working as a react.js developer.
• In-depth knowledge of React.JS, JavaScript, CSS3, HTML, and front-end languages.
• Experience with user interface design.
• Experience: 04 to 08 years
• Salary: As Per Market Standard
• Work from Home /Work from Office – Both available

Job Description

• Should be proficient with core object oriented JavaScript
• Ability to build full stack application using React/Node/Mongo or any other DB
• React Js
• Redux
• Bootstrap & Responsive design concept with HTML5/CSS3 ideas
• npm/nvm concept and hands on experience on usage
• Git as version control tool
• Clear idea of REST API and ability to read API docs and integrate independently

About Senrya Technologies Pvt.Ltd. –

We are a full-stack avant-garde product organization with its roots in East India (Kolkata) and expanse in North East, Maharashtra, Gurgaon, Karnataka and has made Kolkata from backwaters of IT to a live-wire hub of innovation.  We blend innovation and next-gen technologies with rich experience of more than a decade and undaunted ambition with the primary objective to build highly scalable solutions that will impact a billion lives. 

Senrysa group of companies includes three business verticals that contribute to our success story - Fintech, Retailtech, Healthtech. The growth trajectory of Senrysa has been 100% every passing year.

Fintech - We are one of the leading Fintech organization in financial inclusion with innovative ICT solutions. Senrysa Technologies was an early adopter of the India Stack and has pioneered the Aadhaar Enabled Payment System under the flagship of the business correspondent model for masses and has acquired more than 30 million customers till date under this initiative. We take pride in been granted RuPay Certification from NPCI. Senrysa has diversified client base from Public Sector Bank, Private Bank, Regional Rural Bank to Co-operative Banks across India.

Retailtech - NDHGO is an AI-enabled B2B  online ordering platform that empowers small and medium businesses to go online in less than a minute thereby offering unorganized retail players a level playing field to compete with organized aggregators. It will also enable them to sell and market their product offerings online with zero commission. We aim to develop a sustainable online ecosystem for the stores and make their presence digitally discernible and accelerate customer engagement with a mobile first approach and simplicity of adoption where retailers can list their products from the NDHGO Catalogue Builder and share the link to their store with customers through WhatsApp and trending Social Media.  Please refer attached presentation for a quick overview.

Healthtech

Understanding the dire need for new practices and procedures and to ensure that quality and timely healthcare reaches every corner of India, we are into Healthcare. We are developing the most advanced IoT based telemedicine devices, this would advent smart health practices that would help improve quality, increase access and affordability.

Benefits:
Competitive Package
Esops
Retention Bonus
Joining Bonus
Relocation Bonus
Higly skilled team members with vast knowledge & expertise

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.