
Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.
In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us.
At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.
We are currently looking for a Customer Experience Associate, Chennai.
Who are you at Glint ?
At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience.
What will you do at Glint?
Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.
- Handling customer queries through inbound/outbound chat and phone calls.
- Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
- Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
- Help stakeholders understand changes in the voice of customers/partners.
- Provide RCAs on hits and misses in business performances.
- Collaboratively work with the operation team.
What we’re looking for:
- Consistent performer who handles stressful situations and deadline pressures.
- Experience of 1 - 3 years of experience in customer support.
- Also, freshers with good communication and wanted to work in startup
- Candidates who have handled the non voice process will be preferred.
- Ability to work in a collaborative environment.
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree in any discipline.
Skills we are looking for:
- Strong customer engagement skills
- Strong communication skills
- Very strong relationship skills
- Good problem solving and analytical skills
- Demonstrated ability to develop creative solutions

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Location: Sector 18, Noida, Onsite
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fast and affordable fulfillment. Brands of all sizes use our full-service solution to
store inventory at warehouses near their customers and ship orders with the company carrier
network to improve transit times and shipping costs. Our deep integration with sales
channels enables brands to earn prime-like badges to accelerate their sales.
We are looking forward to onboard a committed Technical Writer who is motivated enough
to combine his analytical, communication and managerial skills in order to administer our
support and customers in the best possible manner.
Managing a team of support agents, providing training, monitoring, and mentoring as needed.
Developing and implementing policies and procedures related to support operations.
Collaborating with other members of different departments to identify and resolve escalated
issues.
Ensuring that support agents have the necessary tools and resources to do their jobs effectively.
Maintaining and reporting on key performance indicators (KPIs) related to support operations.
Developing and delivering training programs to improve the skills of the support team.
Continuously review and analyze business processes to identify areas of improvement and
develop strategies to enhance support performance.
Identifying and implementing process improvements to increase efficiency and customer
satisfaction.
Identifying and documenting business processes
Writing documents like help articles, SOPs, and other materials that explain complex technical
concepts in an easy-to-understand way.
Work with the subject matter experts to gather information about the products or processes
that they are documenting.
Editing and revising documents that have already been written by other team members or
subject matter experts to ensure accuracy and consistency.
Work closely with other teams to gather information, review documentation, and ensure that
the documentation meets the needs of the audience.
Managing the entire documentation process, from planning and research to writing and
publishing.
Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
Very good verbal and written communication
Good knowledge of grammar and sentence formation
Engineering background shall be preferred
Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related
operations would be a plus point
It is an amalgamation of enthusiastic and genius people working on a remarkable
concept, making headway in this industry. It would not only provide you a scope for
professional and personal growth but would also provide you a lot of avenues to experiment
with and expertise in your skills.
Should be CA qualified, or an MBA Finance, similar & relevant qualification, Big4 experience preferred
Work Experience : 3-5 years of relevant experience required.
Salary Range 6-8LPA
Financial Reporting:
•Management Accounting, Reconciliation, Intercompany Reconciliation, accounts payable and receivable
•Ensure that all tax returns, tax declarations, and other required reports are submitted accurately and on time, management of Companies Act Compliances
•Responsible for oversight and providing guidance to core activities such as: fixed asset management, taxation
•Compliance with federal, state, and local legal requirements
•Responsible for preparation of monthly performance decks, sales and other reporting requirements
Hands on QuickBooks, Excel, VBA
About Company:
We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always. Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 450+ salespeople in the US.
Job profile:
We are looking for a PHP developer to join us as a Software Developer.
Your primary focus will be the development of all server-side logic using PHP Framework.
You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development.
Roles and Responsibilities
- We are looking for a PHP/LARAVEL, CODEIGNITER Or Yii2 Developer responsible for managing back-end services and the interchange of data between the server and the users.
- Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
- Utilize backend data services and contribute to increasing existing data services API
- You will also be responsible for integrating the front-end elements built by your co-workers into the application
- Therefore, a basic understanding of front-end technologies is necessary as well
Requirements
- Extensive knowledge and experience with PHP Laravel
- Basic knowledge on other PHP Frameworks
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- An intricate understanding of PHP design patterns & methodologies
- Experience with Project Management is highly desirable
- Strong understanding and development experience
- Sound communication and documentation skills
- Understanding and use of source version control (Git)
- PHP Object-Oriented programming knowledge
- Database design and development (MySQL)
- Experience with test-driven development
Good to have
- Experience with rest API & microservice
- Experience with AWS(Cloud) Services
- Knowledge of any front end technologies like Node.Js, React.Js or Vue.Js is advantage
Why join us?
- All our products are being used by thousands of users each day which means you get to work with the latest technologies always.
- As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.
- Work-life balance
- flexible working hours
- Mental health sessions with experts.
- Inc 5000 company, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.
- Work-life balance
- 5 Days Working
Roles & Responsibilities :
- Develop and implement various tests for software applications.
- Evaluate designs and ensure compliance to business requirements.
- Prepare and update technical documents and develop Dot NET processes for various systems.
- Develop and perform tests on various software applications.
- Analyze architecture design and provide consultation to Dot net teams.
- Provide technical support and design enhancement for various applications.
- Analyze systems and develop solutions for the same.
- Experience in writing web applications using ASP.net MVC 4.0/4.5, C#, Entity Framework, SQL Server 2008/12
- Ability to write SQL queries and store procedures is required.
- Must be able to use JQuery to work on the user interface.
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- Bootstrap, AngularJS, and Web API knowledge are advantages as well as experience with Javascript, AJAX, and JQuery.
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- Develop architecture documents for various applications.
- Coordinate with customers and analyze all user requirements.
- Analyze technical documents and determine problems in Dot NET application and provide consultation for resolution.
Skills Required:
- ASP.NET, VB.Net, C#, MySQL, SQL, JavaScript, Web services, and MVC
- Team Handling
- Good in documentation and preparation of reports
Location: Mohali
Working days: 5
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- Analyze user requirements and convert requirements to design documents
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- Strong written and verbal communication skills.
The candidate,
1. Must have a very good hands-on technical experience of 3+ years with JAVA or Python
2. Working experience and good understanding of AWS Cloud; Advanced experience with IAM policy and role management
3. Infrastructure Operations: 5+ years supporting systems infrastructure operations, upgrades, deployments using Terraform, and monitoring
4. Hadoop: Experience with Hadoop (Hive, Spark, Sqoop) and / or AWS EMR
5. Knowledge on PostgreSQL/MySQL/Dynamo DB backend operations
6. DevOps: Experience with DevOps automation - Orchestration/Configuration Management and CI/CD tools (Jenkins)
7. Version Control: Working experience with one or more version control platforms like GitHub or GitLab
8. Knowledge on AWS Quick sight reporting
9. Monitoring: Hands on experience with monitoring tools such as AWS CloudWatch, AWS CloudTrail, Datadog and Elastic Search
10. Networking: Working knowledge of TCP/IP networking, SMTP, HTTP, load-balancers (ELB) and high availability architecture
11. Security: Experience implementing role-based security, including AD integration, security policies, and auditing in a Linux/Hadoop/AWS environment. Familiar with penetration testing and scan tools for remediation of security vulnerabilities.
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2. Improve AWS infrastructure by developing and enhancing automation methods
3. Provide advanced business and engineering support services to end users
4. Lead other admins and platform engineers through design and implementation decisions to achieve balance between strategic design and tactical needs
5. Research and deploy new tools and frameworks to build a sustainable big data platform
6. Assist with creating programs for training and onboarding for new end users
7. Lead Agile/Kanban workflows and team process work
8. Troubleshoot issues to resolve problems
9. Provide status updates to Operations product owner and stakeholders
10. Track all details in the issue tracking system (JIRA)
11. Provide issue review and triage problems for new service/support requests
12. Use DevOps automation tools, including Jenkins build jobs
13. Fulfil any ad-hoc data or report request queries from different functional groups
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- Should have good Analytical skills ( Data )
- Team Management Experience - ( 20-25 people ) ( preferred experience on managing -female staff )
- Should have retention Experience
- Strong Understanding about attrition control
Job Description :
- Train the Field Sales Executives about our product.
- Manage sales through FOS.
- Converting the appointment into Lead.
- Systematic role out of brand/product launch and generate lead and convert the same.
- Achieve business targets of the area for various quarters as well as the financial year.
- Innovate plan and implement new ways to acquire a customer.
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