Customer Experience Associate - Chat process

About Us:

Traya is an Indian direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hair loss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient’s hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track.

Our Vision:

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.

The Founders:

 Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Role Summary:

As a Senior Performance Marketing Manager, you will lead the strategy and execution of our digital marketing initiatives. You will be responsible for managing and optimizing performance marketing channels, such as paid search, social media, display, and affiliate marketing. Your leadership and analytical expertise will help drive growth, maximize ROI, and shape our overall marketing strategy.

Key Responsibilities:

·      Develop and lead digital marketing campaigns across PPC, display, social media, affiliate, and other performance channels.

·      Monitor, analyze, and optimize campaign performance, providing strategic insights and recommendations to maximize ROI.

·      Oversee A/B testing and experiments to refine ad creatives, targeting, and landing page optimization.

·      Collaborate closely with the creative team to produce compelling ad copy and visuals that resonate with target audiences.

·      Work cross-functionally with teams such as sales and product to ensure marketing efforts align with broader business goals.

·      Track, report, and present key performance metrics (e.g., CTR, conversion rates, CPA, ROI) to stakeholders and executive leadership.

·      Manage and allocate budgets effectively across channels to ensure efficient use of resources.

·      Stay current with industry trends and new digital marketing tools to maintain a competitive edge.

Qualifications:

·      Bachelor's degree in Marketing, Business, Statistics, or a related field.

·      Proven years of experience in digital marketing, particularly in performance marketing and analytics.

·      Strong analytical skills with a deep understanding of data analysis, reporting, and decision-making.

·      Proficiency in key digital marketing platforms (e.g., Google Ads, Facebook Ads, Google Analytics).

·      Experience with A/B testing and optimization tools (e.g., Optimizely, Google Optimize).

·      Excellent communication and presentation skills, with the ability to translate data insights into actionable recommendations.

·      Ability to lead and collaborate within cross-functional teams.

Preferred Skills and Experience:

·      Google Search Ads

·      Facebook Ads

·      Google Analytics

·      Affiliate Marketing

·      YouTube Ads

·      App Campaigns

·      Advanced Excel proficiency

Job Title: Cloud Engineer - Azure DevOps

Job Location: Mumbai (Andheri East)

About the company:
MIRACLE HUB CLIENT,   is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise

Skill-sets Required:

• Azure Architecture
• DevOps Expert
• Infrastructure as a code
• Automate CICD pipelines
• Security and Risk Compliance
• Validate Tech Design

Job Role:

• Create a well-informed cloud strategy and manage the adaption process and Azure based architecture
• Develop and organize automated cloud systems
• Work with other teams in continuous integration and continuous deployment pipeline in delivering solutions
• Work closely with IT security to monitor the company's cloud privacy

Desired Candidate Profile:

• Bachelor’s degree in computer science, computer engineering, or relevant field.
• A minimum of 3 years’ experience in a similar role.
• Strong knowledge of database structure systems and data mining.
• Excellent organizational and analytical abilities.
• Outstanding problem solver.
• IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
• Excellent English communication and presentation skills, both verbal and written
• Charismatic, competitive and enthusiastic personality with negotiation skills

Compensation: 12-15 LPA with minimum 5 years of experience. ( OR AS PER LAST DRAWN )

About Company
Our client is essentially a VC funded new age chemical distribution company that connects international buyers with high quality Indian manufacturers. It is founded by alumni of IIT-B, IIT-D, IIM-A.

Roles & Responsibilities:
• Will be responsible for providing a diligent and strategic approach to recruitment across a range of business divisions and job functions.
• The incumbent will be responsible for Sourcing, Assessment and managing the Interview process with all stakeholders.
• Liaison with business stakeholders and hiring managers for planning and successful execution of the hiring plan.
• Managing various sourcing channels like Employee referrals, Search partners, IJP, web portals and others effectively to close open positions within agreed timelines and cost.
• Strategizing innovative and effective ways to hire quality people
• Managing pre-joining activities by engaging offered candidates

Requirements:
• MBA or PG Diploma or any equivalent qualification.
• 5+ years of experience in managing end of end of TA process.
• Must be tech-savvy and work on software's.
• Should be well versed with LinkedIn Recruiter and other job boards.
• Excellent communication skills to build strong working relationships across a complex, matrix organization, with the ability to take the lead and provide advice and direction to internal stakeholders regarding recruitment processes.
• Creative thinker who can bring innovative solutions to improve processes and work methods
• Good analytical skills with the ability to collate, interpret and present data to impact and influence business decision making

JOB SUMMARY:  The Senior Associate supports the Data Analytics Manager by proposing relevant analytics procedures/tools, executing the analytics and also developing visualization outputs for audits, continuous monitoring/auditing and IA initiatives. The individual’s responsibilities include -

Understanding audit and/or project objectives and assisting the manager in preparing the plan and timelines.

Working with the Process/BU/IA teams for gathering requirements for continuous monitoring/auditing projects.

Working with Internal audit project teams to understand the analytics requirements for audit engagements.

Independently build pilot/prototype, determine appropriate visual tool and design the views to meet project objectives.

Proficient in data management and data mining.

Highly skilled on visualization tools like Qlik View, Qlik Sense, Power BI, Tableau, Alteryx etc.

Working with Data Analytics Manager to develop analytics program aligned to the overall audit plan.

Showcasing analytics capability to Process management teams to increase adoption of continuous monitoring.

Establishing and maintaining relationships with all key stakeholders of internal audit.

Coaching other data analysts on analytics procedures, coding and tools.

Taking a significant and active role in developing and driving Internal Audit Data Analytics quality and knowledge sharing to enhance the value provided to Internal Audit stakeholders.

Ensuring timely and accurate time tracking.

Continuously focusing on self-development by attending trainings, seminars and acquiring relevant certifications.

• Research and recommend prospects for new business opportunities
• Research and analyze sales options
• Build and maintain relationships with clients and prospects
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Attend workshops to learn more technical and professional skills for the job
• Build and maintain professional networks
• Meet with potential clients to determine their needs

• Experience in Sales
• Competency in English
• Knowledge of MS Office software and CRM software
• Ability to negotiate and understanding of marketing skills
• Self-motivated and goal-oriented, desire to deliver results
• Ability to create and deliver presentations
• Fast learner and quick thinker
• Passionate about sales
• Ability to adapt and grow in a competitive environment

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on bug fixing and improving application performance.

• BTech/MTech degree in Computer Science, Engineering, or a related subject.
• The candidate should have at least 1 Year of experience in iOS Development.
• Deep familiarity with Swift and Cocoa Touch
• Good knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Should have good communication skills.

Position :      Recruiter - (IT / Telecom)

Location : Delhi/NCR

Job Description

1) Should have Strong analytical and logical abilities

2) Excellent verbal & written communication skills
3) Should have Experience & Knowledge into domestic IT/Telecom hiring industry.
4) Strong Experience in Client Handling/Team Handling.

5) Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
6) Should have Knowledge about Technical Skills & Recruitment Process. (Sourcing).

7) Should have strong Telecom Technology Skills.

8) Must be target driven and must be able to thrive in a time pressured environment.

9) Strong Experience in End to End Recruitment Life Cycle(Sourcing to On boarding).

10) Familiarity with Applicant Tracking Systems and resume databases

11) Screen incoming resumes and application forms

12) Following up on the interview process status

13) Reference and background checks
14) Must have basic knowledge of Salary Heads
15) Comfortable for travelling if required to visit rest of the offices

Job Summary

• Lead technology developer responsible for managing self and a team of 1-2 developers
• Typical experience of 2-4 years
• Handing internal business users and external vendors
• Reporting directly to C level

Responsibilities and Duties

• Development of in house product platform
• Documenting platform roadmap
• Implementing and managing the product rollout as per roadmap
• Triaging issues and troubleshooting
• Managing different environments - development, test, production

Key Skills
MongoDB, Node.js, AngularJS, Angular, Amazon Web Services, JavaScript, REST, JSON, S3
Required Experience and Qualifications

• 2-4 years of experience
• Education qualification - BE
• Product development background
• Strong communication skills with confidence in managing cross-geographical stakeholders

Benefits

• Access to the C suite with first hand contribution to strategy development
• Flexible working hours and remote working when required
• Operations based in Koramangala
• Trainings and certifications can be reimbursed