Customer Experience Associate - Chat process

at Glint

Customer Experience Associate - Chat process

Glint

Company

Home

Customer Experience Associate - Chat process

at Glint

Posted by Saranya Rajan

0 - 3 yrs

₹3L - ₹5.2L / yr (ESOP available)

Chennai

Skills

Customer Relationship Management (CRM)

Communication Skills

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us.

At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience.

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

Handling customer queries through inbound/outbound chat and phone calls.
Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
Help stakeholders understand changes in the voice of customers/partners.
Provide RCAs on hits and misses in business performances.
Collaboratively work with the operation team.

What we’re looking for:

Consistent performer who handles stressful situations and deadline pressures.
Experience of 1 - 3 years of experience in customer support.
Also, freshers with good communication and wanted to work in startup
Candidates who have handled the non voice process will be preferred.
Ability to work in a collaborative environment.
Empathy with a knack for understanding what a customer really needs and why they need it
Bachelor's degree in any discipline.

Skills we are looking for:

Strong customer engagement skills
Strong communication skills
Very strong relationship skills
Good problem solving and analytical skills
Demonstrated ability to develop creative solutions

At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience.

What will you do at Glint?

Handling customer queries through inbound/outbound chat and phone calls.
Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
Help stakeholders understand changes in the voice of customers/partners.
Provide RCAs on hits and misses in business performances.
Collaboratively work with the operation team.

What we’re looking for:

Consistent performer who handles stressful situations and deadline pressures.
Experience of 1 - 3 years of experience in customer support.
Also, freshers with good communication and wanted to work in startup
Candidates who have handled the non voice process will be preferred.
Ability to work in a collaborative environment.
Empathy with a knack for understanding what a customer really needs and why they need it
Bachelor's degree in any discipline.

Skills we are looking for:

Strong customer engagement skills
Strong communication skills
Very strong relationship skills
Good problem solving and analytical skills
Demonstrated ability to develop creative solutions

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About Glint

Founded :

2018

Type :

Services

Size :

20-100

Stage :

Bootstrapped

About

Glint is India's first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India's top unicorns. We've created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

Saranya Rajan

Alvin Christopher

Kaushik Shanmugam

Arvind Rajan

Company social profiles

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