Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.
In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us.
At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.
We are currently looking for a Customer Experience Associate, Chennai.
Who are you at Glint ?
At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience.
What will you do at Glint?
Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.
- Handling customer queries through inbound/outbound chat and phone calls.
- Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
- Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
- Help stakeholders understand changes in the voice of customers/partners.
- Provide RCAs on hits and misses in business performances.
- Collaboratively work with the operation team.
What we’re looking for:
- Consistent performer who handles stressful situations and deadline pressures.
- Experience of 1 - 3 years of experience in customer support.
- Also, freshers with good communication and wanted to work in startup
- Candidates who have handled the non voice process will be preferred.
- Ability to work in a collaborative environment.
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree in any discipline.
Skills we are looking for:
- Strong customer engagement skills
- Strong communication skills
- Very strong relationship skills
- Good problem solving and analytical skills
- Demonstrated ability to develop creative solutions
Subodh Popalwar
Software Engineer, Memorres
About Glint
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Director: UI & UX Designer
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- Apply creativity to come up with innovative solutions for making learning fun
- Contribute to high-level strategic decisions with the rest of the product and executive teams.
- Develop process flows, wireframes, and mock ups to effectively conceptualize and
- communicate high-level design strategies and detailed interaction models.
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You Get:
- Lead design and delivery efforts for the product portfolio and manage the design
- processes for the team.
- Present design solutions to the Founders, VP of Product, and Chief Technology Officer
- Self-motivated team members, interns, and freelancers with high energy levels.
- Freedom to do things to meet the business objectives.
- Build the product design experience on a global scale.
>Key Skills Requirement:
- 10+ years of experience designing digital products, mobile, and web experiences 5+ years of experience leading design teams as a UI/UX product or interaction design manager.
- Demonstrated experience in leading complex projects independently end-to-end, product design under stretched timelines, and ability to deliver large-scale strategic design initiatives with a bias towards scalable systems and patterns.
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>What We Need:
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CRUD the backend code you own keeping maintenance, performance and security in mind.
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Automate the boring and mundane stuff for you prefer to be productive than being busy.
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Develop functional, architectural and other documentation as required for productive functioning of teams.
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Hands-on experience in building SOA or Micro-services preferably on .NET Core.
Proven Architectural skills with high standards in Code quality
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Practical experience in Agile development methodologies of using CI/CD.
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What we Offer
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Contact: SEVEN THREE FIVE EIGHT THREE THREE SEVEN FOUR NINE FIVE.
Our client is a chain of hospitals that focus on providing high quality healthcare for all. Their hospitals have over 17 centers of excellence across all medical specialties. Through their proprietary technology, hospitals can maintain medical quality standards, give their patients a better experience and also serve them at cheaper prices.
Headquartered in Bangalore, they have their network of hospitals across locations in Bangalore and Chandigarh. Currently they have 40+ hospitals with 2000+ beds. All of their hospitals are accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH).
Our client is funded by tier-1 investors and has raised a total of $6.3M in funding over 1 round.
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What you need to have:- At least 7+ years of experience
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- Be the key contact window between Users and the technical team
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AN IDEAL CANDIDATE WILL HAVE
- Passion for sport, you like to enjoy the sport with your teammates
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EXPERIENCE
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- Prior experience in performance marketing agencies is a plus
- A Masters degree in marketing is a plus
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Retail / E-commerce Functional
Area: IT Software - eCommerce, Internet Technologies Role Category: Programming & Design
Role: Application Programmer
Employment Type: Permanent Job,
Javascript
Express
MongoDB
NodeJS (Node.js)
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Software Engineer, Memorres