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Genesys Cloud Developer
Genesys Cloud Developer
Data Axle's logo

Genesys Cloud Developer

Eman Khan's profile picture
Posted by Eman Khan
4 - 7 yrs
Best in industry
Pune
Skills
Genesys
PureCloud
Pure Cloud
Genesys cloud
skill iconPython
skill iconJavascript
skill iconAmazon Web Services (AWS)
Windows Azure

Job Description

We are seeking a highly skilled Genesys Cloud Developer with at least 4 years of experience to join our team. The ideal candidate will have expertise in Genesys Cloud, including customisations, integrations, and call/voice/chat interaction development. This role will involve working closely with our CRM systems and ensuring seamless integration into our existing tech stack.


Key Roles & Responsibilities

Genesys Cloud Development

  • Develop, customise, and maintain Genesys Cloud solutions to meet business requirements.
  • Implement and manage call flows, IVR systems, and voice/chat interactions within Genesys Cloud.
  • Utilize Genesys APIs to extend and integrate Genesys Cloud functionalities with other tools and platforms.
  • Integrate voice-bots/IVR into Genesys Cloud to provide automated customer support and improve efficiency.

CRM Integration

  • Lead the integration of Genesys Cloud with CRM systems (e.g., Salesforce, Microsoft Dynamics).
  • Ensure real-time data synchronization between Genesys Cloud, CRM and other platforms.

Customization & Optimization

  • Customize Genesys Cloud interfaces and configure features to align with business needs.
  • Optimize existing call flows, IVR setups, and routing strategies to improve operational efficiency.
  • The role will involve setting up and configuring Genesys platforms or instances, This includes setting up queues, flows, routings, and test pads to optimize call routing, agent management, and quality assurance.

Inbound, Outbound, and Campaign Management

  • The role will involve managing and optimizing both inbound and outbound call flows.
  • This includes setting up IVRs, call queues, agent routing rules, dialing lists, campaign configurations, and agent scripts.


Technical Leadership:

  • Provide technical guidance and best practices for Genesys Cloud architecture and development along with new Feature configurations.
  • Collaborate with cross-functional teams including IT, Sales, and Customer Support to ensure cohesive integration of Genesys Cloud within the organization's tech stack and integrations.
  • The role might involve setting up and configuring Genesys platforms or instances coordinating with the Genesys support team.


Troubleshooting & Support:

  • Analyse and resolve issues related to Genesys Cloud performance and related integrations.
  • Provide ongoing support and maintenance of Genesys Cloud solutions, ensuring uptime and reliability.
  • Document high-level architecture diagrams and call flow designs in VISIO


Qualifications

Experience:

  • 6+ years of hands-on experience with Genesys Cloud development and customization.
  • Proven experience in integrating Genesys Cloud with CRM systems or other relative platforms.
  • Extensive experience with call/voice interaction design and implementation on Genesys Pure Cloud.
  • Experience with cloud infrastructure (AWS, Azure) and CI/CD pipelines.
  • Experience in setting up and configuring Genesys platforms or instances, including knowledge of infrastructure, networking, and security best practices.


Certifications:

  • Genesys Certified Professional (GCP) is preferred. OR
  • Genesys Cloud Developer Certification (GCX-GCD) is preferred.


Skills:

  • Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, HTML And Dot-Net framework
  • Knowledge of scripting languages (e.g., YAML, Groovy) and orchestration tools for Genesys Cloud.
  • Expertise and familiarity with the Pure Cloud development platform.
  • Excellent understanding of telephony systems and VoIP technologies.
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively in a team environment.
  • Experience with different technology stacks and customization techniques.
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About Data Axle

Founded :
1972
Type :
Services
Size :
1000-5000
Stage :
Profitable

About

Data Axle is a data-driven marketing solutions provider that helps clients with clean data, lead generation, strategy development, campaign design, and day-to-day execution needs. It solves the problem of inaccurate and incomplete data, enabling businesses to make informed decisions and drive growth. Data Axle operates in various industries, including healthcare, finance, retail, and technology.


About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global center of excellence in Pune. This center delivers mission

critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.


Data Axle India is recognized as a Great Place to Work!

This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.

Read more

Tech stack

skill iconPython
skill iconDjango
skill iconFlask
skill iconReact.js
skill iconAngularJS (1.x)
GraphQL
skill iconAmazon Web Services (AWS)

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Data Axle helps clients create a foundation of clean data, find new leads, develop winning strategies, design beautiful campaigns, and can handle all day-to-day execution needs.

Company social profiles

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