Full Stack Web Developer with AI Intern

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

We Are Hiring: HR Generalist ( Female )

Job Location - Sec 63, Noida

Work experience - 2 yrs to 3 yrs (operations/onboarding)

Notice Period - Immediate joiner to within 7 days

We are looking for a highly disciplined, detail-oriented, and process-driven HR Generalist to manage onboarding formalities, employee documentation, HR records, and engagement initiatives in strict adherence to organizational policies, compliance standards, and timelines. The role requires a strong focus on accuracy, coordination, and execution of HR processes.

Key Responsibilities:

• Ensure timely and error-free completion of all new joiner formalities, including documentation verification and system onboarding

• Conduct structured induction and orientation sessions in line with company policies and guidelines

• Maintain, organize, and regularly update employee personal files (both physical and digital)

• Ensure 100% accuracy and integrity of employee data in HRMS and internal records

• Monitor and track completion of onboarding checklists and documentation compliance

• Coordinate with internal stakeholders for seamless onboarding and employee support

• Maintain strict confidentiality of employee information and HR records

• Execute employee engagement initiatives and activities as per approved calendars and budgets

• Support internal communication related to HR policies, events, and announcements

• Assist in periodic audits by ensuring all documentation and records are complete and compliant

Requirements:

• Strong knowledge of HR documentation, processes, and compliance requirements.

• High attention to detail with strong organizational and coordination skills.

• Ability to manage multiple tasks within defined timelines.

• Proficiency in MS Office and HRMS platforms.

Who We Are:

Hackerhelps Global, we believe in hacking for help, not for wealth. Founded by young entrepreneurs in 2021, Hackerhelps plays a crucial role in the development of EdTech programs in both the corporate and government sectors.

LinkedIn Page: https://www.linkedin.com/company/hackerhelphits/about/

Website : https://www.hackerhelpsglobal.co.in/

What we are Looking for: The Business Development Executive plays a crucial role in driving the growth and success of the organization by identifying new business opportunities, building strong relationships, and expanding the company's customer base. This role involves developing and implementing strategic sales and marketing plans to achieve revenue targets and drive sustainable business growth.

Job Title: Business Development Executive

Job Location: Remote

Job Type: Full-time

Role Description

• Identify and develop new business opportunities through prospecting, networking, and cold calling.
• Build and maintain strong relationships with potential and existing clients to drive business growth.
• Create and implement effective strategies to maximize sales and expand the customer base.
• Conduct market research to identify trends, competitor activities, and customer needs.
• Negotiate and close business deals while maintaining an understanding of the company's offerings and competitive positioning.
• Participate in the development of marketing materials to support sales initiatives.
• Collaborate with cross-functional teams to ensure customer satisfaction and drive customer retention.
• Meet and exceed sales targets and KPIs set by the organization.
• Prepare and deliver sales presentations to potential and existing clients.
• Keep abreast of industry trends, market conditions, and competitor activities to identify opportunities for growth.
• Utilize CRM systems to manage customer interactions, track leads, and report on sales activities.
• Participate in industry events, trade shows, and conferences to expand the company's network.
• Provide regular reports and updates on sales and business development activities to management.
• Contribute to the development and execution of long-term strategic plans to drive business growth.
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Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in a business development, sales, or related role.
• Demonstrated success in meeting and exceeding sales targets.
• Excellent communication and negotiation skills.
• Strong business acumen and understanding of market trends.
• Ability to build and maintain strong client relationships.
• Proficiency in CRM software and sales-related tools.
• Strategic thinking and problem-solving abilities.
• Adaptability and resilience in a fast-paced, competitive environment.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as part of a collaborative team.
• Knowledge of sales techniques and best practices.

Benefits:

• Health insurance
• Retirement savings plan
• Paid Time Off
• Professional development opportunities

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth. 

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities. 

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation, and co-development to engineer next-generation software products with the help of accelerators. 

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions. 
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes. 

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We are constantly self-asses and realign to work with each customer in the most impactful manner. 

Pre-requisites for the Role 

1. Job ID-EMBD0120PS 

1. Primary skill: GCP DATA ENGINEER, BIGQUERY, ETL 

1. Secondary skill: HADOOP, PYTHON, SPARK 

1. Years of Experience: 5-8Years  

1. Location: Remote 

Budget- Open  

NP- Immediate 

GCP DATA ENGINEER 

Position description 

• Designing and implementing software systems 

• Creating systems for collecting data and for processing that data 
• Using Extract Transform Load operations (the ETL process) 
• Creating data architectures that meet the requirements of the business 
• Researching new methods of obtaining valuable data and improving its quality 
• Creating structured data solutions using various programming languages and tools 

• Mining data from multiple areas to construct efficient business models 
• Collaborating with data analysts, data scientists, and other teams. 

Candidate profile 

• Bachelor’s or master’s degree in information systems/engineering, computer science and management or related. 
• 5-8 years professional experience as Big Data Engineer 

• Proficiency in modelling and maintaining Data Lakes with PySpark – preferred basis. 
• Experience with Big Data technologies (e.g., Databricks) 
• Ability to model and optimize workflows GCP. 
• Experience with Streaming Analytics services (e.g., Kafka, Grafana) 
• Analytical, innovative and solution-oriented mindset 

• Teamwork, strong communication and interpersonal skills 
• Rigor and organizational skills 
• Fluency in English (spoken and written). 

Do Your Thng 

https://doyourthng.com/ 

Role : Django Developer 

JOB DESCRIPTION 

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

RESPONSIBILITIES 

• Expert in Python with knowledge of Python best practices (PEP8) 
• Strong knowledge of python web frameworks such as Django, Flask • Strong knowledge of building RESTful APIs using Django Rest Framework • Good Understanding of Django ORM Libraries 
• Able to integrate multiple data sources and databases into one system • Strong experience on Linux 
• Solid database skills in a relational database (i.e. PostgresSQL,MYSql) • Able to create database schemas that represent and support business processes • Strong unit test and debugging skills 
• Proficient understanding of code versioning tools (git) 
• Experience deploying on AWS is desirable 
• Experience with Docker,Test Drive Development will be a plus 
• Excellent interpersonal, leadership, influence and communication skills • Experience in designing scalable micro-services is desirable 

QUALIFICATIONS 

• 1-3 years of experience as a backend developer 
• At least one product build and published 
• SKILLS Contribute in all phases of the development lifecycle 
• Write well designed, testable, efficient code 
• Work well under pressure and meet deadlines without sacrificing quality • Work with distributed development teams 

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.