Founder's Office

Job Description: Machine Learning Engineer – LLM and Agentic AI

Location: Ahmedabad

Experience: 4 to 7 years

Employment Type: Full-Time

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About Us

Join a forward-thinking team at Tecblic, where innovation meets cutting-edge technology. We specialize in delivering AI-driven solutions that empower businesses to thrive in the digital age. If you're passionate about LLMs, machine learning, and pushing the boundaries of Agentic AI, we’d love to have you on board.

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Key Responsibilities

• Research and Development: Research, design, and fine-tune machine learning models, with a focus on Large Language Models (LLMs) and Agentic AI systems.

• Model Optimization: Fine-tune and optimize pre-trained LLMs for domain-specific use cases, ensuring scalability and performance.

• Integration: Collaborate with software engineers and product teams to integrate AI models into customer-facing applications and platforms.

• Data Engineering: Perform data preprocessing, pipeline creation, feature engineering, and exploratory data analysis (EDA) to prepare datasets for training and evaluation.

• Production Deployment: Design and implement robust model deployment pipelines, including monitoring and managing model performance in production.

• Experimentation: Prototype innovative solutions leveraging cutting-edge techniques like reinforcement learning, few-shot learning, and generative AI.

• Technical Mentorship: Mentor junior team members on best practices in machine learning and software engineering.

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Requirements

Core Technical Skills:

• Proficiency in Python for machine learning and data science tasks.

• Expertise in ML frameworks and libraries like PyTorch, TensorFlow, Hugging Face, Scikit-learn, or similar.

• Solid understanding of Large Language Models (LLMs) such as GPT, T5, BERT, or Bloom, including fine-tuning techniques.

• Experience working on NLP tasks such as text classification, entity recognition, summarization, or question answering.

• Knowledge of deep learning architectures, such as transformers, RNNs, and CNNs.

• Strong skills in data manipulation using tools like Pandas, NumPy, and SQL.

• Familiarity with cloud services like AWS, GCP, or Azure, and experience deploying ML models using tools like Docker, Kubernetes, or serverless functions.

Additional Skills (Good to Have):

• Exposure to Agentic AI (e.g., autonomous agents, decision-making systems) and practical implementation.

• Understanding of MLOps tools (e.g., MLflow, Kubeflow) to streamline workflows and ensure production reliability.

• Experience with generative AI models (GANs, VAEs) and reinforcement learning techniques.

• Hands-on experience in prompt engineering and few-shot/fine-tuned approaches for LLMs.

• Familiarity with vector databases like Pinecone, Weaviate, or FAISS for efficient model retrieval.

• Version control (Git) and familiarity with collaborative development practices.

General Skills:

• Strong analytical and mathematical background, including proficiency in linear algebra, statistics, and probability.

• Solid understanding of algorithms and data structures to solve complex ML problems.

• Ability to handle and process large datasets using distributed frameworks like Apache Spark or Dask (optional but useful).

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Soft Skills:

• Excellent problem-solving and critical-thinking abilities.

• Strong communication and collaboration skills to work with cross-functional teams.

• Self-motivated, with a continuous learning mindset to keep up with emerging technologies.

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Strong proficiency in node.js and frameworks available for it such as Express.js

Strong proficiency in JavaScript and Typescript

Strong problem-solving skills with a good understanding  of data structures algorithms

Hands-on experience and good knowledge of AWS services

Zeal and drive to take end-to-end ownership

• Good Programming Knowledge in Dot Net, MVC, Asp. Net and having an experience in Frontend ( Angular2+ Versions/ React JS) will be plus point.
•  Experience in OOPS, HTML5, CSS, AJAX, Javascript, JQuery
• Good Understanding of Agile- SCRUM methodologies.
• Thorough knowledge in OOPS Concepts
• Preferred Knowledge in MVC Framework

LogiNext is looking for a target oriented and enthusiastic technology recruiter who has a successful record in closing the perfect candidate for a job role. With an eye for the right talent, you will be a part of the end-to-end recruitment cycle driving hiring results and closures. 

You have experience in technology recruitment with a proven track record in a SaaS product company. You are a master in analysing the appropriate skills, building a strong recruitment pipeline and bringing them to closure.

Responsibilities   

• Handle end to end recruitment cycle for the open positions 
• Coordinate with the hiring managers to understand the skill-set required, create a job description, develop a recruitment plan and execute it
• Screen the profiles of inbound candidates and search profiles through various job portals to hunt for the best candidates
• Coordinate with hiring managers to schedule telephonic and face-to-face interviews and follow up with the candidates
• Negotiate with the candidates on salaries and perks offered
• Create a pipeline of active candidates qualified for further interview rounds for the open positions and construct of strong network of passive candidates
• Represent LogiNext strongly to generate a genuine interest in the candidates and provide them complete and inspiring details of the position
• Log and record each-and-every outreach made, in the ATS and generate regular activity reports 

Requirements

• Bachelor’s or Master’s Degree in HR, Business Management, Statistics or related field
• 2 to 3 years of experience in technology recruitment with high success ratio
• Possessing good understanding of recruitment cycle in a product organization
• Good knowledge of enterprise technologies and SaaS market
• Good screening skills along with strong judgement on the behavioral skills to evaluate the candidate’s technical fitment and alignment with LogiNext’s cultural values
• Ability to take ownership, understand the requirements of positions and prosper in a fast-paced recruitment environment
• Extensive working knowledge of developing relationships with candidates and keeping them interested in LogiNext along with ability to generate leads to find the best of the candidates
• Excellent verbal and written communication skills and time management skills are essential
• Ability to manage and handle multiple requirements at a time efficiently
• Regularly keep oneself posted with the latest technologies