Job is based out of Gandhinagar.
FE will work as a decision maker for the trucker side, where he will be entitled to take decisions regarding truck on-boarding, trip finalization, ongoing trip issues or payment related issues, etc. FE will make decisions regarding trucker side operations with taking the Admin team in confidence.
✔ During trucker on-boarding, if any of the truck owners are having more than ten numbers of trucks with the same owner; FE will have to notify the accounts department about it for taxation purposes.
✔ Any kind of internal communication from the trucker side such as communication with material side, admin team, accounts department, or any other department of the organization will be done only through FE.
✔ The same way any communications from the trucker side with individuals who are not part of an organization such as truck owners, transporters, and other stakeholders will be done under direct monitoring of FE.
✔ FE will also have to guide the executives to upload dummy truck-ads to keep the consignors engaged on our platform, but this task shall be done under strict monitoring of FE.
✔ FE will also have to guide and support the executives to finalize the trips.
✔ All the advance payments for finalized trips will be firstly verified by FE, then only he/she will communicate it to the accounts department.
✔ During the loading the process if there is any damage by the driver within the premises of the consignor, FE will have to communicate with the truck driver/owner and SME/CP to make the settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.
✔ In the same way, if there is any damage to the material while unloading, FE will communicate regarding these with truck driver/owner and SME/CP to make settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.
✔ In case of Payment delay or no payment conditions, FE will coordinate with SME and take decisions for trip continuity.
✔ In case of any major breakdown, accident, material/vehicle damage or seizure of vehicle/material by any authority FE will have to communicate with the truck driver/owner to continue the trip.
Shubham Vishwakarma
Full Stack Developer - Averlon
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The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.
Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link
Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog
Responsibilities
- Incident Handling & Production Support
- Escalation & Coordination
- Monitoring & Alerts
- Documentation & SOP Adherence
- Customer Interaction
Requirements and Qualifications:
- Minimum 1 year of experience as App support or product support
- Basic understanding of APIs, JSON, request/response flow.
- Ability to read logs and use monitoring tools.
- Strong communication and customer-handling skills.
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Python
DjangoPosition of the role
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Result expectation in terms of result areas and core activities
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✔ Driving innovation and continuous improvements in software development practices.
✔ Providing technical mentorship and coaching to engineers across teams.
✔ Ensuring the successful delivery of high-quality software aligned with business requirements.
✔ Defining and maintaining coding standards, best practices, and governance frameworks.
✔ Collaborating with product management and other stakeholders to shape the technical roadmap.
✔ Identifying technical debt and implementing strategies to mitigate it effectively.
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Key processes in the role
✔ Agile / Scrum / Kanban development methodologies.
✔ CI/CD and DevOps practices to streamline delivery.
✔ Cloud-native architecture, monolith and microservices-based development.
✔ Scalable and high-performance computing strategies.
✔ Secure software development lifecycle (SDLC).
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✔ Product Management and Business Stakeholders.
✔ Customer Success and Solution Architects.
✔ External Technical Partners and Vendors.
Requirements
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✔ Strong experience in Python and modern software engineering practices.
✔ Expertise in cloud computing platforms (AWS, Azure, or GCP).
✔ Experience in architecting and developing scalable, high-performance applications.
✔ Hands-on experience with CI/CD pipelines, DevOps tools, and automation.
✔ Deep understanding of microservices, monolith, APIs, and distributed systems.
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Competences
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✔ Communication & Collaboration - 3
Measures of success
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Overview:
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role:
· Answer user communication/queries via emails live chats, and calls
· Ensure minimum turnaround time for resolving user queries & complaints
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· Suggest process & product improvements based on user feedback
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Qualifications
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Tamil, Malayam, and English
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Additional Information
Please checkout what our current Client Partners have to say about the company and the role. Oojwal Manglik - Client Partner sharing his thoughts, ideas and more in the video below -
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon