Finance Head

Job Title: Team Leader – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 3+ Years in KPO / BPO / Service Industry

Languages: English & Punjabi

About the Role:

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.

Key Responsibilities:

• Lead, mentor, and motivate a team to achieve operational goals.
• Monitor daily operations to ensure productivity, quality, and SLA adherence.
• Drive performance improvements using data and process-driven insights.
• Conduct team reviews, provide feedback, and create development plans.
• Handle escalations and ensure effective client communication.
• Ensure compliance with organizational policies and operational standards.

Skills & Requirements:

• Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
• Strong people management and problem-solving skills.
• Excellent communication in English & Punjabi.
• Proven ability to track and improve performance metrics.
• Flexible to work in rotational shifts (morning, evening, night).

What We Offer:

• Competitive salary with performance-linked growth.
• Exposure to a dynamic work environment.
• Opportunity to lead high-performing teams.

About Gyaan:

Gyaan empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With Gyaan, sales excellence becomes an attainable reality.

About the Job:

Gyaan is seeking an experienced backend developer with expertise in Python, Django, AWS, and Redis to join our dynamic team! As a backend developer, you will be responsible for building responsive and scalable applications using Python, Django, and associated technologies.

Required Qualifications:

• 2+ years of hands-on experience programming in Python, Django
• Good understanding of CI/CD tools (Github Action, Gitlab CI) in a SaaS environment.
• Experience in building and running modern full-stack cloud applications using public cloud technologies such as AWS/
• Proficiency with at least one relational database system like MySQL, Oracle, or PostgreSQL.
• Experience with unit and integration testing.
• Effective communication skills, both written and verbal, to convey complex problems across different levels of the organization and to customers.
• Familiarity with Agile methodologies, software design lifecycle, and design patterns.
• Detail-oriented mindset to identify and rectify errors in code or product development workflow.
• Willingness to learn new technologies and concepts quickly, as the "cloud-native" field evolves rapidly.

Must Have Skills:

• Python
• Django Framework
• AWS
• Redis
• Database Management

Qualifications:

• Bachelor’s degree in Computer Science or equivalent experience.

If you are passionate about solving problems and have the required qualifications, we want to hear from you! You must be an excellent verbal and written communicator, enjoy collaborating with others, and welcome discussing a plan upfront. We offer a competitive salary, flexible work hours, and a dynamic work environment.

Overview

We at PEMS digital aim to create a smarter, greener tomorrow for you, with your expertise. All of us are guided by finding and employing efficient data handling to push the frontiers of human engagement, whether it be with infrastructure, mobility, logistics or the myriads of other industries we hope to expand into. We believe in visualizing the technology of tomorrow today, and thus, priorities the attitudes of collaboration, creation and adaptability to create an ecosystem that will foster talent.

Role Overview:

We are seeking a dynamic and motivated Presales (Inside Sales).

This role is perfect for individuals looking to gain hands-on experience in sales processes, client engagement, and lead generation

Key Responsibilities:

 Conduct market research to identify potential clients and key decision-makers.

 Assist in lead generation and prospecting activities using various tools and platforms.

 Reach out to prospects via calls, emails, and social media to introduce company products/services.

 Support the sales team in preparing proposals, presentations, and sales collateral.

 Schedule meetings and product demos for the sales team.

 Maintain and update CRM systems with accurate lead and customer information.

 Collaborate with marketing to align lead generation efforts with campaigns.

 Track and report on outreach and lead generation metrics.

Qualifications:

 Pursuing or recently completed a degree in Business, Marketing, Sales, or a related field.

 Strong communication and interpersonal skills.

 Basic understanding of sales principles and customer relationship management.

 Self-motivated, goal-oriented, and eager to learn.

 Ability to multitask and manage time effectively.

What You will Gain:

 Hands-on experience in presales and inside sales processes.

 Exposure to sales tools and CRM platforms.

 Opportunity to develop client engagement and communication skills.

 Mentorship and guidance from experienced sales professionals.

Your primary role will be the implementation of the application for either desktop or mobile devices with a focus on performance. With your understanding of AngularJS  / React JS best practices you will create modules and components with which you architect the application. You will take existing design and front-end templates and enhance them with CSS animations and implement idiomatic markup. You will team up with the back-end developers to connect to.

Responsibilities

• Building, optimising and maintaining front-end web apps
• Maintaining high performance and compatibility across platforms and devices
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Understanding what is needed for a smooth workflow between yourself, the front-end developers and designers
• Communicate thoroughly with the back-end department to help build a best-practice RESTful API
• Integrate external web services
• APIs using standard methods. A thorough understanding of the components of the platform is essential.   

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering or equivalent
• 1-3 years of experience in JS based development

Skills

• Programming Expertise In JavaScript/HTML5 / Angular JS v7+ / React JS v16, Express JS, Bootstrap.
• Hands-on Working Experience Of MVC Frameworks Like Angular.js & React.js.
• Excellent Communication Skills.
• Exposure To Sass, Grunt, Node Js.

QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

QA Engineer - Automation Requirements: 

• A Bachelor's degree in Computer Science or related field
• 4-8 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)

• 6 to 8 years of experience with the majority as Java engineer
• Strong hands-on experience on building the application using technologies Java, Spring/Springboot/Microservices
• Experience in building Micro Services using Spring Boot would be a plus
• Strong knowledge and experience with SQL queries and databases like Postgre SQL/Oracle.