Field Deployment Engineer (Customer Integrations)

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Job Overview: 

We are looking for an experienced 2D Game Artist with expertise in 2D graphics, UI design, and 2D graphics animation for PC and mobile games. The ideal candidate will design intuitive user interfaces, high-quality 2D assets, and engaging motion graphics to enhance player experience and game aesthetics. 

Key Responsibilities:

 • Design game UI art for PC and mobile platforms, including menus, HUDs, icons, and overlays. 

• Develop user-centered designs to enhance player experience.

 • Create 2D graphic assets that align with the game’s visual style. 

• Create high-quality 2D assets for in-game UI, buttons, pop-ups, and promotional content.

 • Work closely with designers and developers to integrate UI seamlessly. 

• Optimize UI layouts for different screen sizes and resolutions.

 • Stay updated on game UI/UX trends and best practices. 

Requirements: 

• 4-5 years of experience in game art and UI/UX design for PC & mobile games. 

• Proficiency in Photoshop, Illustrator, Spine, Figma, or similar tools. 

• Strong understanding of game UI/UX principles, player psychology, and interaction design.

 • Experience working with Unity or Unreal Engine. 

• Knowledge of wireframing, prototyping, and usability testing. 

• Ability to balance aesthetics with functionality for an engaging user experience. 

• Strong portfolio showcasing previous PC & mobile game UI designs.

 Bonus Skills: 

• Motion graphics or animation skills. 

• Some experience with the Ai Image generation.  

• Interested in 2D Game Vfx and concept artwork. 

• Experience with UX research and A/B testing.

Roles and Responsibilities:

• Willing to familiarize yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database and keeping the track of the team
• Strong Team leader who keeps the team on track
• Email & WhatsApp conversations with potential leads.
• Make potential leads understand our courses.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others related computer software.
• 
  

Requirements:

• Excellent written and verbal communication skills
• Experience in Team leading in the International process
• Ability to work under pressure.
• Laptop is mandatory.
• Willing to work in a start-up environment (fast paced).
• Willing to work 6 days a week.
• Employment Type-Full-time

Anahad Pharma is Mumbai's fastest-growing distributor of pharmaceutical products, working as direct stockists for most MNC Pharma companies. We cater to over 2000 pharmacies and are continually expanding.

Position Overview:

The Executive Assistant to the Managing Director (MD) will be a vital support role, ensuring the smooth functioning of the MD’s day-to-day operations. This individual will manage the MD’s calendar, assist in project management, handle communication, coordinate meetings and travel arrangements, and provide general administrative support. A key aspect of this role is maintaining confidentiality and managing tasks with attention to detail.

Cold calling to the client, Analyzing their requirements regarding the residential properties, scheduling their site visits and take proper followup till bookings of flats

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

MEAN Stack Developer

• Must have minimum 2+ Years of experience on Mongodb, Express JS, Angular and NodeJS
• Must have been working on mobile and web applications
• Must have excellent verbal and written communication skills.
• Added advantage with work on Hybrid framework like Ionic
• Added advantage if worked in Game Projects

We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.

The ideal candidate will be experienced in sales and customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.

Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.