Executive - Social Media Marketing

JOB DESCRIPTION:

Position : Linux BSP developer

Location : Bangalore 

Experience : 3 to 10 Years 

Requirements :

1. 3 to 10 Years of proficiency working on C and Embedded Linux BSP (Board Support Package).
2. Highly proficient and possess working in Linux kernel and Linux device drivers.
3. Hands on experience on working on platform of MIPS, ARM etc.
4. Working knowledge and strong understanding of Device Tree.
5. Understanding of Make files, their customization and Cross Compilation and Shell scripting.
6. Experience in working on U-boot.
7. Video and Camera domain knowledge will be a BIG advantage.
8. Knowledge of secure boot would be an added advantage.

We’re looking for a passionate Backend Developer Intern who’s eager to learn and build a strong career in web development.

This is a 3-6 month internship where you’ll work on real, design-focused projects. You’ll have the opportunity to learn, grow, and make an impact in a collaborative environment.

What you need:

• Solid understanding of Node, Express.

• Experience with Database like Mongo DB.

What you’ll get:

• Hands-on experience working on client projects.

• Mentorship from experienced developers.

• Exposure to real-world tools, workflows, and industry practices.

• A chance to go full-time based on your performance.

• EDW/BI experience of 15+ years with at least 2-3 end to end EDW implementation experience as Solution or Technical program manager
• Must have at least ONE Azure Data Platform implementation experience as Solution or Technical Project manager (Azure, Databricks, ADF, PySpark)
• Must have technology experience in any of the ETL tools like Informatica, Datastage and etc.
• Excellent communication and presentation skills
• Should be well versed with project estimation, project planning, execution, tracking & monitoring
• Should be well versed with delivery metrics in Waterfall and/or Agile delivery models, scrum management
• Preferred to have technology experience of any of the BI tools like MicroStrategy, Tableau, Power BI and etc.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

About the role:

We are seeking a highly motivated Principal Engineer with expertise in building scalable, extensible customer payment solutions, identifying and addressing performance bottlenecks, collaborating with other team members across teams to innovate current/new products; Identify, communicate and implement best practices for the engineering team. Our engineering process is fully agile and has a really fast release cycle - which keeps our environment very energetic and fun.

What you will do:

• Architect, design and lead the development of key software infrastructure, systems, tools and processes, ensuring high scalability and performance.
• Collaborate with the product and other stakeholders across the company to solidify/ negotiate requirements and feasibility.
• Identify, influence and participate in making technical decisions that have a positive impact on engineering and business as a whole.
• Problem-solving that involves complex interactions, constraints imposed by systems, processes, people and physical goods.
• Drive automated solutions that enable better efficiency and process improvement
• Identify and address performance bottlenecks, collaborate with other team members across functions to innovate/improve current/new products by suggesting improvements to the software system.
• Identify, communicate and implement best practices for the engineering team.
• You will advocate for good, clean, well documented and performing code; follow standards and best practices.
• As a Principal Engineer, you will be additionally responsible for planning and timelines of all projects in your domain

We would love for you to have:

• Education: Bachelors/Masters in Computer Science
• Experience: 7-10 yrs recent hands-on experience of working on scalable systems and a diverse set of products/systems.
• Experience with Java stack. Hands-on experience with development and troubleshooting of services.
• Experience with SQL and NoSQL databases and Hadoop stack.
• Experience in System Design of complex Supply-Chain e-commerce systems, Algorithm design and their optimization is a huge plus.
• Strong working knowledge of any REST-based framework, OOPS, Design Patterns
• Expert level experience in building fault-tolerant and scalable platforms.
• Excellent problem-solving skills
• Strong verbal and written (technical) communication and able to work across teams like Business, Product, Engineering, Analytics, App Engineering seamlessly.
• Ability to deliver great results in an agile development
• Exposure to open-source libraries and frameworks.
• Experience with the full software development lifecycle, design, develop, review, debug, document, and deliver (especially in a multi-location organization).
• Ability and experience in the evaluation and integration of third-party systems and libraries and independent completion of POC. Prior experience in integrating with 3rd party Payment solution (like Stripe) is a plus.
• Passion for performance benchmarking and debugging

·       Lead generation and developing new business for your assigned territory.

·       Educating the clients about new media and convincing them to advertise their product using Eco-friendly media.

·       Scheduling meeting with prospective clients and drive them for generating business.

·       Handling sales process end to end from pitching to client retention.

·       Candidate shall be well aware of retail and corporate clients in the assigned territory.

·       Develop a thorough understanding of key client’s needs and requirements and preparing customized solutions.

·       Negotiating contracts with clients and meeting established deadlines for the fulfillment of each client's long-term goals.

·       Playing an integral role for the effective on-boarding of new clients.

·       Dealing with clients and efficiently handling their queries.

·       Serve as contact point for key customers and internal teams.

·       Suggest solutions that answer client needs and wants.

·       Demonstrating good communication, presentation, selling and deal closing skills.

·       Driving Business for the company and client retention will be the core expertise.

Role:

• Developing a good understanding of the solutions which Company delivers, and how these link to Company’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Company processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or supporting them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Requirements:

• Acquired strong proven professional Front End Development experience.
• Proven track record and experience working on Javascript and front end frameworks like React (preferred) and Angular
• Knowledge and experience working with Node.js, Go or any other back end programming language is a plus .
• Experience of turning UI/UX designs to applications and keen interest in the UI/UX side of an application. 
• Able to build prototypes quickly and work with the product teams to test a concept. 
• Demonstrable experience in building front end or UI/UX development practices in previous jobs. 
• Building and implementing a product on cloud based infrastructure.
• Good understanding of Microservice Architecture, Cloud Technologies, CI/CD and Serverless.
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using Agile Methodologies such as Kanban or Scrum to build quality software.
• Good communication skills.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Role – SDET

Experience – 4+ years

Location - Bengaluru

Key Skills - API test automation, Java, Rest Assured

• Minimum 3+ years of API test automation experience

• Strong Programming experience on Java using OOPs, collections, exception handling, and strong debugging skills

• Strong testing and test design skills like scenario identification, test case identification, defect identification with a focus on test coverage

• Strong experience in testing of API / webservices

• Excellent experience and skill in the development of API test automation suites using Rest Assured

• Good experience of working on Jenkins and other CI-CD tools

• Knowledge of Dockers

• Strong knowledge of SQL and experience in database testing is desirable

• Good communication skills (verbal and written) is a must