Event Management Associate

Client Servicing Manager

Location: Goregaon, Mumbai

Experience: 3–8 Years

Employment Type: Full-Time

Industry: Event Management

Job Summary

We are looking for an experienced Client Servicing Manager to manage client relationships, understand client requirements, coordinate event execution and ensure successful delivery of events.

The ideal candidate should have strong client-facing skills and experience in event management, corporate events, experiential marketing, BTL or related industries.

Key Responsibilities

• Act as the primary point of contact for clients and build strong, long-term relationships.
• Understand client requirements, briefs and objectives.
• Coordinate with internal teams, vendors and stakeholders for smooth event execution.
• Manage client expectations and provide appropriate solutions and alternatives.
• Ensure timely and successful delivery of events as per client requirements.
• Prepare regular account status reports and conduct post-event evaluations.
• Identify opportunities for account growth, upselling and cross-selling.
• Handle client concerns and resolve issues effectively.
• Maintain high levels of client satisfaction.
• Stay updated on event industry trends and provide relevant insights.
• Manage multiple projects simultaneously while meeting deadlines and quality expectations.

Candidate Requirements

• 3–8 years of experience in Client Servicing / Account Management.
• Experience in Event Management / Experiential Marketing / BTL / Corporate Events preferred.
• Strong client relationship and stakeholder management skills.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation and coordination skills.
• Ability to manage multiple projects and work under pressure.
• Strong problem-solving and organizational abilities.
• Good knowledge of MS Office and CRM software.
• Bachelor's degree in Business Administration, Marketing, Hospitality or a related field.
• Candidates based in Mumbai preferred.

About TorqWars

TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. Our mission is to make battling with machines a real sport. You will be part of the founding team that opens our first arena.

Role overview

You will be the first point of contact for our customers. You will handle calls, WhatsApp and social media enquiries, convert them into bookings for birthday parties, school visits, group sessions and corporate events, and resolve customer issues for the arena and the online store.

Key responsibilities

• Respond to inbound calls, WhatsApp, Instagram DMs and website enquiries.
• Share packages and quotations, confirm bookings and collect advance payments.
• Follow up on leads and our pre-launch waitlist.
• Manage the booking calendar and slot availability.
• Handle complaints, refunds, and delivery and return queries for online orders.
• Keep the CRM up to date and share a weekly report on enquiries, conversions and feedback.
• Support the front desk at events and during the arena launch.

KPIs

Bookings closed and advance collected, response time, lead conversion rate and customer satisfaction (CSAT).

Requirements

• 1+ years in inside sales, tele-sales, bookings, hospitality or customer support.
• Fluent spoken English and Hindi. Marathi is a plus.
• Comfortable on calls through the day and closing sales.
• Good with CRM tools or Excel.
• Available on weekends.

Good to have

Experience at a family entertainment centre, hotel, events company or D2C brand.

How we assess

A quick AI voice interview with your camera on (about 20 minutes, five main questions): real customer conversations (a booking you closed, an upset customer and a lead that went quiet), a short role-play of a birthday-party enquiry for our arena, and what your last manager would say about you. No RC knowledge is needed; we train you on the cars and the sport. We hire for warmth, honesty, reliability and energy. Recent hands-on work matters more than total years, and we speak to references before any offer.

Your first 90 days

The CRM and booking calendar set up and kept current; fast replies on calls, WhatsApp and Instagram; and the pre-launch waitlist turned into arena bookings.

What we offer

A founding role in customer experience, incentives on bookings, and growth into a team lead role as we open more arenas.

Location

Work from office, Mumbai: our Bandra arena, with time at our Worli office, including weekend shifts.

Hiring process

A short AI interview, a call with the hiring manager, a short role-play of customer calls for shortlisted candidates, a meeting in Bandra with reference checks, and an offer within 1 week of the first call.

When you apply, share

• Your current role, and one number from it (calls handled, conversion or rating).
• Current and expected CTC, and notice period.

Key Responsibilities

1. Generate leads and make cold calls and reference calls to arrange a meeting for discussion.
2. Develop a growth strategy to bring financial gains and delighting clients.
3. Suggest ways and means to endorse the products and services of the organization.
4. Keep a close tab on the strategic moves made by the competitors.
5. Maintain and manage records of sales, revenue, collections, invoices and others.
6. Build long-term association with the existing clients and prospects.
7. Nurture the subordinates to turn into thorough professionals.
8. Prepare bespoke sales contracts
9. Attend conferences, exhibitions and fairs to promote the company’s offerings.
10. Develop new markets and regions to promote the products and services of the organization.
11. Align personal goals with the vision and key objectives of the organization.

Key Attributes

1. Excellent communication skills and interpersonal skills.
2. Thorough knowledge of the products and services and about the markets.
3. Flair to research and keep a tab on changing trends.
4. Ability to build relationships
5. Good Listener.
6. Absolute Professional attitude
7. Effective Negotiation skills.
8. Willing to travel and must possess two/four-wheeler
9. Inspiring team player
10. A true go getter
11. If you feel that you may handle the responsibilities most efficiently and effectively and possess the characteristics mentioned, we would love to hear from you.

About TorqWars

TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. Our mission is to make battling with machines a real sport. You will be part of the founding team that runs our events and our first arena.

Role overview

You will handle logistics and on-ground execution for our racing events, tournaments and brand activations at malls, colleges and corporate offices, and support arena operations. You will work with the Head of Arena Operations and the Head of Community & Events.

Key responsibilities

• Plan and execute event logistics: equipment, transport, set-up and dismantling.
• Set up the race track, timing system and charging stations, and check batteries before each event.
• Brief event crew and marshals, and manage rosters.
• Book and coordinate vendors: sound, lights, staging, printing and transport.
• Maintain equipment inventory, checklists and incident records.
• Coordinate with venues on permissions and paperwork.
• Support the arena fit-out by tracking deliveries and vendors.

KPIs

Events delivered on time and on budget, set-up time, equipment readiness and safety record.

Requirements

• 1+ years in events, brand activations, venue operations or production. College fest operations experience counts.
• Hands-on set-up and dismantling experience, not just coordination.
• Available on evenings, weekends and event days.
• Organised and calm under pressure.

Good to have

Core team experience at college fests such as Techfest or Mood Indigo. Interest in RC cars or similar hobbies. Basic electronics. A two-wheeler or driving licence.

How we assess

A quick AI voice interview with your camera on (about 20 minutes, five main questions): an event you set up with your own hands (the load-in plan, what went wrong and how you fixed it), how you managed vendors and crew, a TorqWars pop-up race scenario, and what your last manager would say about you. No RC knowledge is needed; we train you on the cars and the sport. We hire for attitude: energy, reliability, honesty and people who learn fast. Recent hands-on work matters more than total years, and we speak to references before any offer.

Your first 90 days

An event kit, checklists and a vendor list that make every set-up repeatable; set-up time falling event after event; and your first events delivered on time, on budget and safely.

What we offer

Fast growth into an events or arena manager role, and hands-on exposure to building a new sport from the ground up.

Location

Mumbai: our Worli office, the Bandra arena and event venues across the city.

Hiring process

A short AI interview, a call with the hiring manager, a 1-hour assignment for shortlisted candidates, a trial day at one of our events with reference checks, and an offer within 1 week.

When you apply, share

• An event you set up or ran, and your role in it.
• Current and expected CTC, and notice period.