Enterprise Sales Manager

We are looking for an experienced Social Media Executive to assist in the planning, execution and optimization of our online marketing efforts for our d2c women fashion brand. Individual should be experienced preferably from fashion industry.

Immediate joining preferred.

Job Location: Kandivali West, Mumbai (western line candidate)

Job Type: Work From Office, Full-Time

Exp: 2-3 years

Responsibilities of Social Media Executive:

• Identify target audiences, objectives and desired outcomes of marketing campaign
• Assisting in photoshoots, product styling, mood boards, product naming and descriptions and creatives for social media
• Research and develop marketing strategy, and evaluate success strategy
• Develop content of marketing campaigns
• Manage the brand’s website and e-commerce destination, as well as spearhead monthly email newsletters
• Identify and develop relationships with key digital influencers
• Work with social media team and align strategy across relevant platforms including Facebook, Instagram, Twitter and Pinterest; identify and prioritize new and relevant channels
• Day-to-day content planning with colleagues, creation, posting and management across the channels

Qualifications:

• Degree in marketing or related field
• Experience in social media marketing, influencer marketing, content writing.
• Strong analytical, communication, time-management and creativity skills
• Good English communication and writing skills required; the ability to understand, help define, and articulate the fashion brand is essential
• Immediate joining preferred

Nucleus Software:
.Net / C#/  Cobol- Targo

Job Description

1)Ability to function well in teams.
2) Active participation in problem solving and decision making.
3) Build good relationship with customers.
4) Carry out the required technical and user documentation.
5) Cooperate with team members for achieving team goals and objectives.
6) Effectively contribute in code walk-throughs and review sessions.
7) Ensure customer expectations are understood and met in all respects.
8) Ensure quality of implementation and scheduled deliverables.
9) Evaluate alternative design options and coming up with optimised database and system designs.
10) Good Communication and Inter-Personal Skills.
11) Initiate process improvement and ensure compliance to quality standards.
12) Inspire team members to achieve high standards of performance.
13) Knowledge of Nucleus products and projects.
14) Lead and manage software development in one or more modules of a project.
15) Logical and analytical approach to problem solving.
16) Maintain quality records and generate reports for senior levels.
17) Provide guidance on technical issues to fellow team members.
18) Should be able to lead a team of 4-5 developers.
19) Understand customer requirements and technical specifications of assigned projects.
20) Write code in adherence to coding standards and optimising the same.
21) Write test plans, executing unit testing and participating in the integration of the entire system.

Work Location: CHENNAI, Or else Noida

Work Experience: minimum 4 years

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Position: Software Development Engineer, NodeJs

Experience: 3-7 Years

Responsibilities:

 Work with product team / business / architects to understand the requirement

and develop and maintain back end application logic

 Work with front end developers to ensure seamless integration with the back

end logic

 Design and optimize application for high performance and high availability

Develop Secure, testable and scalable application

Experience Required:

 Engineering Graduate with 3 to 7 years of experience in software development.

 Strong proficiency with JavaScript and ES6 or ECMA 2015 on Node.js platform.

 Knowledge of frameworks such as Express, KOA is desirable.

 Knowledge and understanding of async non-blocking architecture

 Knowledge of creating REST-ful APIs.

 Knowledge of Data Structures and Algorithms, Node Global variables and In built libraries.

 Experience in building high-volume transactional customer facing systems desirable
Understanding the nature of asynchronous programming and its quirks and workarounds

 Knowledge of packages BABEL, Webpack

 Basic understanding of front-end technologies, such as HTML5, and CSS3

 Writing reusable, testable, and efficient code

What you need to have:

Exp: 1-5 years

-Salary: Negotiable

-Location: Bhubaneswar

- Experience in an Agile SDLC development environment. Proficiency in building an application in any of the PHP frameworks (CakePHP, CodeIgniter, Symfony, Yii or Zend Framework). Excellent communication skills; verbal & written.

Ability to interact with foreign clients to define requirements and to resolve reported issues.

-Technical skills required: Experience with PHP & MySql in a LAMP environment Experience with CakePHP or CodeIgniter or Symfony or Yii or Zend Framework (Must) Hands-on experience in Jquery, Javascript, CSS & HTML. Experience in any CMS (Drupal, Wordpress, Joomla) is a plus

Exposure to the latest trends in front end MVC framework like BackboneJS, AngularJS, Node.js is a plus Exposure to Payment Gateway and Social Network APIs is a plus. {CSS, Wordpress, Symfony, jquery, Codeigniter, Yii, MySQL, HTML, MVC framework, CakePHP, Joomla, lamp, javascript, node.js, Zend framework, Drupal, PHP, angular js}