Engineering Manager/ Senior Engineering Manager

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Position: Civil Engineer – Estimation & Contracts Manager (Façade / Glazing Projects)

Location: Navi Mumbai

Work Schedule: 6 days working (2nd & 4th Saturday off)

Timings: 10:00 AM – 6:30 PM IST or US Shift

Role Objective:

To lead and oversee the organization’s pre-contract and post-contract commercial activities, ensuring accurate and competitive project tenders, sound contractual management, and profitable project delivery. The role is accountable for minimizing commercial and contractual risks while maximizing business value across all operations.

Key Responsibilities & Accountabilities:

Estimation & Tendering Management

• Lead the preparation and submission of project tenders, ensuring bids are both competitive and commercially viable.
• Review project drawings, specifications, and Bills of Quantities (BOQ) to prepare precise cost estimations covering materials, labor, and overheads.
• Implement value engineering techniques to achieve cost-effective solutions without compromising on quality or design intent.
• Maintain and update a comprehensive database of costing information, supplier rates, and productivity benchmarks.

Contracts Administration & Governance

• Review, negotiate, and finalize client and subcontractor contracts to identify and mitigate potential risks.
• Oversee the full contract lifecycle, including management of variations, extensions of time, and claims preparation or negotiation.
• Ensure all project correspondence and execution activities comply with contractual terms and conditions.
• Provide expert contractual advice and support to project teams throughout the project duration.

Commercial Leadership & Reporting

• Lead, mentor, and develop the estimation and contracts team; establish clear objectives and performance metrics.
• Prepare and present detailed commercial reports, cost analyses, cash flow projections, and risk assessments to senior management.
• Foster and maintain strong professional relationships with clients, consultants, and key stakeholders.

Candidate Profile

Education:

• Bachelor’s degree in Civil Engineering or Quantity Surveying (mandatory).
• Postgraduate qualification in Construction Management or Contract Law (preferred).

Experience:

• Minimum 10–12 years of progressive experience in estimation and contracts management, preferably in the façade, glazing, or specialized construction industry.

Skills & Knowledge:

• Strong understanding of standard construction contract formats (e.g., FIDIC).
• In-depth knowledge of tendering procedures, costing principles, and project estimation.
• Excellent analytical, negotiation, communication, and risk management skills.

Reporting To:

Commercial Director or Chief Operating Officer

Tasks:

·      You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS, TypeScript, Nest.JS)

·      You support the technological conception, programming and implementation of new features

·      You help manage IoT-to-Cloud services, Microservices, Kubernetes and Docker on GCP

Requirements:

·      Bachelor or Master student in an IT-related field of study

·      Ability to holistically conceive applications in multiple technologies in the backend

·      Experience in agile software development with JavaScript, TypeScript, Node.JS and ideally Nest.JS

·      First experiences in Cloud (AWS/Azure/GCP) and Docker

·       

Nice to Have:

·      Experience with GraphQL, Microservices, Kubernetes

·      Understanding of IoT device management and message brokers like AMQP or MQTT

Benefits:

·      A responsible position in a fast-growing and highly innovative start-up

·      An agile and diverse team with colleagues from all over the world

·      English speaking open work environment, with flat hierarchies and short decision-making paths

·      Advanced technology stack leveraging cutting-edge IoT hardware and software

·      Creative freedom for own ideas, projects and personal development

·      Team building, learning and start-up events

Job Title: Full Stack Developer - SDE 1

Responsibilities

• Design, implement, and ship user-centric features spanning frontend, backend, and database systems under guidance.
• Define and implement RESTful/GraphQL APIs and efficient, scalable database schemas.
• Build reusable, maintainable frontend components using modern state management practices.
• Develop backend services in Node.js or Python, adhering to clean-architecture principles.
• Write and maintain unit, integration, and end-to-end tests to ensure code quality and reliability.
• Containerize applications and configure CI/CD pipelines for automated builds and deployments.
• Enforce secure coding practices, accessibility standards (WCAG), and SEO fundamentals.
• Collaborate effectively with Product, Design, and engineering teams to understand and implement feature requirements..
• Own feature delivery from planning through production, and mentor interns or junior developers.

Qualifications & Skills

• 1+ years of experience building full-stack web applications.
• Proficiency in JavaScript (ES6+), TypeScript, HTML5, and CSS3 (Flexbox/Grid).
• Advanced experience with React (Hooks, Context, Router) or equivalent modern UI framework.
• Hands-on with state management patterns (Redux, MobX, or custom solutions).
• Strong backend skills in Node.js (Express/Fastify) or Python (Django/Flask/FastAPI).
• Expertise in designing REST and/or GraphQL APIs and integrating with backend services.
• Solid knowledge of MySQL/PostgreSQL and familiarity with NoSQL stores (Elasticsearch, Redis).
• Experience using build tools (Webpack, Vite), package managers (npm/Yarn), and Git workflows.
• Skilled in writing and maintaining tests with Jest, React Testing Library, Pytest, and Cypress.
• Familiar with Docker, CI / CD tools (GitHub Actions, Jenkins), and basic cloud deployments.
• Product-first thinker with strong problem-solving, debugging, and communication skills.

Qualities we'd love to find in you:

• The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software
• Strong collaboration abilities and a flexible & friendly approach to working with teams
• Strong determination with a constant eye on solutions
• Creative ideas with problem solving mind-set
• Be open to receiving objective criticism and improving upon it
• Eagerness to learn and zeal to grow
• Strong communication skills is a huge plus

Work Location: Hyderabad

About the Company:

Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.

Role Overview:

As a Senior Quality Assurance (QA) at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.

Role Overview

We are seeking a hands-on Senior QA Engineer with strong experience in mobile application testing and automation to join our fast-paced product team. In this role, you’ll help shape the future of Alyke by ensuring our Android and iOS apps are robust, scalable, and delightful to use. You’ll be instrumental in establishing strong testing practices, mentoring junior QAs, and driving test automation across platforms.

Key Responsibilities

• Develop, maintain, and execute test plans and detailed test cases for mobile and web applications.
• Own test automation strategy and execution for Alyke’s mobile apps (iOS & Android) — strong hands-on experience in Appium is a must.
• Collaborate closely with developers, product managers, and designers to ensure high-quality releases.
• Lead efforts on regression, performance, exploratory, smoke, and compatibility testing.
• Build and maintain test frameworks and CI/CD integrations to ensure faster release cycles.
• Triage issues effectively and ensure that critical bugs are identified, documented, and resolved.
• Mentor junior QA team members and help instill a quality-first mindset across the engineering team.
• Analyze logs, crashes, and performance metrics to detect edge cases and instability.

Required Skills and Experience

• 3–6 years of experience in software testing, with a strong focus on mobile app testing.
• Strong command of automated testing tools like Appium (required), Selenium, TestNG, or similar.
• Hands-on experience with mobile app testing on both Android and iOS.
• Familiarity with CI/CD pipelines and tools like Jenkins, GitHub Actions, or GitLab CI.
• Experience with bug tracking and test management tools (e.g., JIRA, TestRail).
• Solid understanding of REST APIs, databases, and debugging tools such as Charles Proxy, Postman, or Firebase.
• Strong analytical, problem-solving, and communication skills.
• Bonus: Knowledge of performance testing, security testing, or experience in startups.

Why Join Alyke?

• Be part of a product that’s transforming how people connect and build friendships.
• Take ownership in a high-impact role on a small but growing team.
• Competitive compensation and equity options.
• Work in a culture that values autonomy, transparency, and collaboration.
• Flexible work environment with remote-friendly culture.

Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked using cutshort.

We are looking for Freelance/Contract IT Recruiters with a minimum of 2 years of industry experience to join our team immediately.

Requirements:

Experience in handling Contract, C2C and FTE positions in IT

Strong understanding of the end-to-end IT recruitment process

Ability to work in a fast-paced, target-driven environment

Excellent Communications skills 

What We Offer:

Fixed Salary + Incentives

Opportunity for a full-time hire after 6 months (based on performance)

Job Description:

As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:

Team Leadership:

Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.

Foster a culture of teamwork, accountability, and exceptional service.

Member Experience:

Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.

Address member inquiries, concerns, and feedback promptly and professionally.

Space Management:

Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.

Collaborate with the design and facilities teams to address space-related needs.

Operational Processes:

Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.

Ensure compliance with company policies and procedures.

Vendor and Supplier Coordination:

Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.

Negotiate contracts and terms to optimize value and service quality.

Health and Safety Compliance:

Ensure all spaces are compliant with health, safety, and security regulations.

Implement and monitor emergency response protocols.

Financial Management:

Assist in budget planning and management of operational expenses.

Identify opportunities for cost savings and efficiencies.

Performance Metrics and Reporting:

Monitor operational performance metrics and provide regular reports to senior management.

Analyze the data to identify trends and areas for improvement.

Member Engagement Programs:

Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.

Problem Solving:

Address operational challenges, member concerns, and facility issues proactively and effectively.

Implement solutions to minimize disruptions and ensure member satisfaction.

Qualifications and Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field

6–8 years of experience in operations management, facility management, or related roles

Strong leadership and team management skills.

Excellent communication, interpersonal, and conflict-resolution abilities.

Organizational skills with a focus on process improvement and efficiency.

Proficiency in Microsoft Office Suite and operational software

Detail-oriented and results-driven mindset.

Knowledge of health, safety, and security regulations.

Ability to multitask and prioritize in a dynamic environment.

Collaborative and adaptable approach to work.

Customer-centric attitude and commitment to delivering exceptional service.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.

Proven experience in operations management or a similar role, preferably in a related industry.

Strong leadership and team management skills.

Excellent problem-solving abilities and attention to detail.

Proficiency in data analysis and the use of relevant software and tools.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Knowledge of industry-specific regulations and standards.

We are looking for Java Fullstack Developer to work on 
Shipping & Logistic SAAS Application. We are a small team of passionate and productive developers both in USA & India. 

We are looking to expand our team and looking to hire Engineers with the right skill set, who would like to spend a long duration with the company, learn the product in and out and grow with the company.

Technology Stack:
All our IT infrastructure is on AWS Cloud Having platform services like: EC2, RDS, Route53, Docker, S3, EFS, ELB, etc. We deal with Few million requests coming to our servers every day, Few terabytes of data are crunched by the software we write. The system is high-performing and handles the shipment of a few million US dollars every day. DevOps CI-CD Pipeline automates the whole Build and Deployment process for the developers using Jenkins & Ansible. We also use Jenkins to run Test Automation Suite. The platform is written in Java 8, Sprint Boot, Hibernate, Javascript, HTML, CSS, Bootstrap, Groovy, Grails. There are a few additional services you might find written in NodeJS, Python, Selenium, Cucumber, Junit Shell Scripts etc. We follow Scrum methodology and all our tasks are tracked on Jira. 

Expected Skillset:

Candidates having good experience with Java, Spring Boot, Hibernate, Javascript, HTML, CSS, MYSQL will be preferred.

Great if you also have working experience or understanding of Gradle, Grails, Groovy etc.

The candidate should be a confident problem-solver and passionate about delivering quality results. 

The candidate must be good at English communication as we daily interact with our International Teammates.

We are located in Pune and looking for Java Fullstack Developers from all over India, who can work remotely, but still, be an integral part of the team.

Experience: 5 - 6 years

• Strong knowledge of OOP, C#, LINQ, SQL Server.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Demonstrable knowledge of any one of the JavaScript frameworks - Angular JS or ReactJS.
• Must be strong in .net MVC.
• Minimum 1 yr experience in .Net Core, Web API.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Ready to work in a challenging environment.
• Professional approach toward work.