Salesforce QA Lead

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

DotNet Developer (Support L2/L3)

Designation - Sr..Net Devp-App Support(L2/L3)

Exp - 3-5 years

Work Mode - WFH (Please look for HYD first, then other locations)

Shift - Night Shift (timing shared in JD)

Job description

We are looking for a .NET Full Stack Developer with 8–10 years of experience

in .NET MVC/.NET Core, modern frontend frameworks, REST APIs, and databases, with

preferred exposure to DevOps and containerization, working in an Agile environment.

Key Responsibilities:

 Design, develop, and maintain end-to-end full stack applications using .NET

technologies and modern frontend frameworks.

 Develop scalable backend services using .NET MVC / .NET Core and RESTful APIs.

 Build responsive and interactive user interfaces using Angular / React / Native

JavaScript.

 Work with MS SQL Server (preferred) or other relational databases for data modeling

and optimization.

 Ensure application performance, security, and scalability for enterprise-grade systems.

 Collaborate with product owners, UI/UX designers, backend teams, and QA engineers.

 Participate in Agile/Scrum ceremonies, sprint planning, reviews, and retrospectives.

 Perform code reviews and ensure adherence to coding standards and best practices.

 Support deployment activities and collaborate with DevOps teams.

 Troubleshoot, debug, and enhance existing applications.

Must Have Skills:

 Back-end:- NET MVC, .NET Core, RESTful API development,understanding of OOPs and

design patterns.

 Front-end:- Angular or React or Native JavaScript, HTML5, CSS3, JavaScript, Responsive

UI developmen.

 Database:- MS SQL Server (preferred), Strong SQL queries, stored procedures,

performance tuning

 Tools & Practices:- Git / Version Control, Agile / Scrum development methodology

Enterprise Experience

 Proven experience working on enterprise-scale applications

Preferred / Good-to-Have Skills

 Knowledge of DevOps practices

 Experience with containerized environments (Docker, Kubernetes)

 CI/CD pipelines

 Cloud exposure (Azure / AWS – advantage)

Soft Skills:

 Excellent written and verbal communication skills.

 Strong problem-solving and analytical skills with a detail-oriented mindset.

 The ability to manage multiple projects and priorities effectively

 Job highlights

 Bachelors degree in Computer Science,Information Technology,or a related field.

Key Responsibility Areas (KRA) – HR Generalist

1. Recruitment & Onboarding

• Coordinate end-to-end recruitment processes (job postings, sourcing, screening, interviews, offers).
• Liaise with hiring managers to define role requirements and selection criteria.
• Conduct reference checks and background verifications.
• Ensure smooth onboarding and orientation of new hires.

2. Employee Engagement

• Develop and implement employee engagement activities and initiatives.
• Conduct periodic employee feedback surveys and support action planning.
• Organize team-building and recognition events to foster a positive workplace culture.

3. HR Operations & Compliance

• Maintain employee records and HRIS data accurately and confidentially.
• Prepare employment letters, contracts, and documentation.
• Ensure compliance with labor laws and internal policies.
• Assist in audits and statutory reporting.

4. Performance Management

• Support the implementation and monitoring of performance appraisal systems.
• Coordinate performance review cycles and assist managers with evaluation processes.
• Track and report on performance trends and support interventions as needed.

5. Training & Development

• Identify training needs in consultation with managers and teams.
• Coordinate training programs, track participation, and evaluate effectiveness.
• Maintain a calendar of learning and development activities.

6. Payroll & Benefits Administration

• Assist in payroll preparation by collecting and verifying attendance and leave records.
• Handle employee queries related to salaries, benefits, and deductions.
• Support administration of insurance, PF, ESI, and other statutory benefits.

7. Employee Relations

• Act as a point of contact for employee concerns and grievances.
• Ensure timely resolution and escalate issues where necessary.
• Promote a harmonious and inclusive workplace environment.

COMPANY DESCRIPTION

KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.

Role Description

This is a full-time on-site role for an Assistant Professor in the Computer Science and Engineering (CSE) department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.

Qualifications

Strong knowledge in Computer Science and Engineering subjects

Experience in teaching at the undergraduate and graduate levels

Research skills and the ability to guide student projects

Excellent written and verbal communication skills

Proficiency in curriculum development and academic assessment

Master's degree in Computer Science, Engineering, or a related field

Experience in the use of digital tools and teaching technologies is an advantage

Commitment to continuous improvement and professional development

Aditya Birla Money Ltd, part of the Aditya Birla Group, is a prominent financial services company in India offering a wide range of services including equity and commodity broking, portfolio management, wealth management, and insurance broking. Established with a commitment to delivering excellence in financial solutions, Aditya Birla Money leverages its extensive network and robust technological infrastructure to cater to the diverse needs of retail and institutional clients across the country. With a focus on innovation and customer-centricity, the company has established itself as a trusted partner in the financial services sector, providing personalized investment advice and efficient execution to help clients achieve their financial goals.

 Equity Advisor/Equity Dealer

Job Purpose : These are individuals who are experienced in the stock markets and have requisite skills for acquiring big ticket clients and advise them on their decisions on the stock market & execute client trade on the terminal (Acquisition & Dealing).

Role description –

• Reactivation of clients & acquisition of new clients – open market acquisition, cold calling, through referrals
• Trade on behalf of clients
• Develop and maintain a long-term relationship with customers
• Responsible for reactivation of dormant clients. Ensure growth in clientele by converting leads
• Acquisition of De-mat / Trading account from open market and leads (Offline & Online)
• Conduct lead generation activities for sales penetration
• Meeting & pitching customers
• Generate Equity Business and maintain strong client relationships.
• To ensure adherence to surveillance, risk & deal desk processes

Expectations from Dealers/Trade advisors –

• Experienced professionals in acquiring and trading for HNIs' (High Net worth Individuals 25 lakhs and above & UHNI's (Deals in Crores)
• Capable of acquiring big ticket margin (min. 1 lac margin)
• Capable of servicing & leveraging relationship with HNI clients
• In-depth Knowledge about trading in Derivatives
• Have a strong & disciplined approach to Sales
• To work in a compliant and diligent manner
• Mandatory to have NISM Series 8 certification – Equity Derivatives Certificate Examination.

 Selection Criteria’s:

• Minimum 2 Years’ experience is Mandatory
• Dealing experience is must - achieving min 4X of revenue targets in the existing Organization.
• Currently managing or interested in Client Acquisition (sales)
• Should have completed 10+2+3 years of education (Mandate)
• Below 30 age for Dealers
• CTC range – 3 Lakhs to 6 Lakhs (Depends on Experience and Potential of the candidate) -Dealer Role
• NISM 8 certification – Equity Derivatives mandatory
• Advising clients with regards to their Investment in Equity & Derivative Market, Place orders on their behalf.
• Building relationships with the client & educating them about Investments.
• Responsible for achieving brokerage.
• New Client Acquisition
• Executing Trades Order

accountant to manage all our financial transactions, from fixed and variable expenses to budgets and bank deposits. Knowledge of GST and TDS

At CEDCOSS, we're all about you.

CEDCOSS is more about experiencing than talking. It was founded and is still standing on the principle of putting employees first. Discover, create, learn, explore, and be amazed daily. As a team of like-minded individuals with different beliefs, our company is dynamic.

Established in 2010, we have implemented hundreds of eCommerce sites across a variety of platforms. A particular focus is on eCommerce startups and mid-market companies. Our clients range from Fortune 500 companies as well as small businesses.

Are you ready to create connections that become lasting relationships?

Listen, Learn and Make a Match with CEDCOSS!

You should have

● 5 - 8 years of professional experience in Node.js

● Strong Knowledge of Node.js and frameworks - Express.js

● Hands-on experience in creating, designing and using RESTful API

● Experience in the development of large-scale SaaS and cloud-native applications

● 5 years of professional experience building Node.js backend applications

● Proficient in any databases such as MySQL, MongoDB, etc.

● Hands-on Experience in Test Drive Development (TDD)

● Strong knowledge of JavaScript libraries and frameworks such as ReactJS

● Understanding of Agile methodologies and experience working in sprints

● Ability to understand business requirements and translate them into technical requirements

● Knowledge of E–Commerce Integration is Good to have.

● Experience in AWS, CI/CD tools, SVN, Git and Bitbucket is good to have.

What you will Do

● Developing high-performance applications by writing testable, reusable, and efficient code.

● Implementing effective security protocols, data protection measures, and storage solutions.

● Troubleshooting and resolution of technical problems and issues, on web applications in a production environment.

● Ensuring that best practices are followed in the design, development, coding, testing, and debugging of software.

● Developing and maintaining eCommerce platforms/web applications and existing online selling channels and affiliates.

● Previous Experience or relevant exposure in the E-commerce industry and understanding of e-commerce business model.

● Overall Understanding of web development lifecycle including frontend and backend using modern frameworks.

● Strong understanding of data structures, DB schemas, troubleshooting and DB optimization.

● You will have to collaborate with Product Management and Implementation teams and build a commercially successful product

Here's what we believe in

● Empathy, addressing the ability to be humane.

● Humility brings us, future leaders.

● Organizational Ethics demonstrates expertise on subject matters with on-job experience.

● Quality of Work ensuring to deploy and deliver of exceptional outcomes

● Attention to details

● Multitasking capabilities to meet set deadlines and schedules

What benefits can we offer?

● Bi-Yearly performance audits and appraisals

● The flexibility of working days/hours

● Recognition and Appreciation

● A plethora of industry exposure and self-growth opportunities

Become part of a team that thrives on challenging, rewarding, safe, and safe work environments

• A graphic design qualification or similar.
• Portfolio with design projects.
• Proven work experience as a graphic designer.
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator, corel draw).
• A keen eye for visual details.
• Aesthetic skills.
• Ability to meet deadlines and collaborate with team members.