Cyber Security Expert

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

About the Job

This is a full-time role for a Lead Quality Analyst at Spark Eighteen. We are seeking an experienced QA leader who is not just a tech expert but also passionate about building world-class products and ensuring software quality. This role involves leading the quality assurance strategy, overseeing testing for diverse applications, driving process improvements, building scalable testing systems, and mentoring a team of QA engineers. The job location is flexible with preference for the Delhi NCR region.

Responsibilities

• Define and drive the overall QA strategy, methodologies, and processes across projects.
• Lead, mentor, and manage a team of QA engineers, fostering skill development and high performance.
• Oversee and perform hands-on testing, including manual and automated, to validate software functionality, performance, and reliability.
• Design, develop, implement, and maintain robust and scalable test automation frameworks and scripts.
• Execute and oversee all levels of testing, including unit, system, integration, regression, performance, and user acceptance testing.
• Analyze user stories, use cases, and system requirements for feasibility, testability, and comprehensive coverage.
• Champion and enforce best practices in quality assurance, test methodologies, automation, and defect prevention across the engineering organization.
• Develop, execute, and manage comprehensive testing strategies, plans, and schedules to support product releases and project milestones.
• Collaborate closely with Product Managers, Developers, Designers, and other stakeholders to define quality standards and align testing efforts with project goals.
• Report on quality metrics, test coverage, and risks to project stakeholders and leadership.

Requirements

Technical Skills

• Bachelors or Masters degree in Computer Science or equivalent subjects.
• 5+ years of experience in software quality assurance, including significant experience in leading QA teams or initiatives.
• Expertise in both manual and automated testing techniques, including architecting and maintaining sophisticated test automation frameworks.
• Deep proficiency with automation tools such as Selenium, Appium, or equivalent, and scripting languages like Python, Java, or JavaScript.
• Hands-on experience with test management tools (e.g., JIRA, Clickup) and CI/CD integration for testing.
• Excellent ability to analyze user stories, requirements, use cases, and technical specifications for test coverage and feasibility.
• Strong SQL skills for database validation and backend testing.
• Strong knowledge of testing across multiple platforms (e.g., web, mobile, APIs, databases).
• Experience with performance testing tools (e.g., JMeter, LoadRunner) and methodologies.
• Exceptional communication, leadership, and collaboration skills to effectively guide the QA team and work with cross-functional stakeholders.
• Strong attention to detail, organizational skills, strategic thinking, and the ability to prioritize and manage multiple initiatives in a fast-paced environment.

Soft Skills

• Excellent verbal and written communication skills
• Strong analytical and problem-solving capabilities
• Ability to make data-driven decisions
• High ownership attitude with proactive support mindset
• Collaborative team player with strong interpersonal skills
• Passion for continuous learning and staying updated with emerging technologies

What We Offer

• Professional Growth: Continuous learning opportunities through diverse projects and mentorship from experienced leaders
• Global Exposure: Work with clients from 20+ countries, gaining insights into different markets and business cultures
• Impactful Work: Contribute to projects that make a real difference, with solutions generating over $1B in revenue
• Work-Life Balance: Flexible arrangements that respect personal wellbeing while fostering productivity
• Career Advancement: Clear progression pathways as you develop skills within our growing organization
• Competitive Compensation: Attractive salary packages that recognize your contributions and expertise

Our Culture

At Spark Eighteen, our culture centers on innovation, excellence, and growth. We believe in:

• Quality-First: Delivering excellence rather than just quick solutions
• True Partnership: Building relationships based on trust and mutual respect
• Communication: Prioritizing clear, effective communication across teams
• Innovation: Encouraging curiosity and creative approaches to problem-solving
• Continuous Learning: Supporting professional development at all levels
• Collaboration: Combining diverse perspectives to achieve shared goals
• Impact: Measuring success by the value we create for clients and users

Apply Here - https://tinyurl.com/45wcxus3

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.

URL : https://appitsimple.com/

Product : SoftwareSuggest : https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process.

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Job Responsibilities

-Create and execute the brand strategy for the company. This involves developing a clear understanding of the company's mission, target audience, and brand positioning.

-Responsible for managing the visual identity of the brand, developing and maintaining brand guidelines, overseeing the design of marketing materials, and ensuring consistency across all communications.

-Responsible for conducting market research to understand consumer behavior and trends, as well as to identify opportunities to enhance the brand's reputation.

- Working closely with internal teams, including marketing, advertising, and product development teams, to ensure that the brand strategy is aligned with the company's overall goals.

-Developing marketing campaigns that effectively communicate the brand's message to the target audience.

-Tracking and analyzing the effectiveness of marketing campaigns and brand strategy through monitoring consumer engagement, tracking brand awareness, and measuring the return on investment of marketing initiatives

-Building relationships with key stakeholders, such as media outlets and influencers, to enhance the brand's reputation and increase brand visibility.

Requirements

-Creative mindset to come up with innovative ideas for branding and marketing campaigns.

- Ability to think strategically and develop comprehensive branding strategies that align with the company's overall goals and values.

- Strong understanding of marketing principles and techniques to develop effective marketing campaigns and measure their success.

- Excellent communication skills to effectively communicate with various stakeholders, including cross-functional teams, vendors, and customers.

-Analytical skills to analyze market data, consumer behavior, and marketing trends to develop effective branding strategies.

-Ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.

-Detail orientation to ensure that the brand messaging and visuals are consistent across all marketing channels.

- Adaptable to changing market trends and consumer behavior to adjust branding strategies as needed.

-Knowledge of Event and exhibition handling.

1. .Net Developer/Sr. .Net Developer: (Vadodara)

• Basic Requirements:
• Education: BCA, MCA, Msc IT, Bsc IT or any equivalent qualification
• Work Experience: 2-5 year of experience in same field
• Good Communication skill (Preferred)
• Can work under pressure
• Meet deadlines
• Responsibilities:
• Reviewing (if already developed) current system workflow and database design.
• Analyzing the needs of system and producing detailed specification document
• Create a step by step flow chart or psudocode for computing systems that shows how program code must be written in order to work properly.
• Develop a functional modules according as required under deadline.
• Integrating 3rd party tools wherever required.
• Perform and document unit testing for developed functions.
• System maintenance by monitoring and correcting software defects.
• Continuously updating technical knowledge and skills as per industry standards.
• Contribute to technical writers to create users documents.
• All tasks must be carried out at the highest standards.
• Function/ Skills
• Strong experience on Asp.Net MVC
• Ability to create Data Structures and Algorithms.
• Development skills of Database design and information schema using SQL/MySQL.
• Source control management (e.g. Git, SVN, Mercurial) to enable teams to work together to manage source code.
• Working over cloud computing platform like Amazon Web Service (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Strong designing / problem solving skills.

JOB Role : Senior Platform Consultant

Essential Skills :

• Expertise in SFMC Email Marketing Tool
• Good Experience in SQL
• Experience in Data model design
• Expertise in Campaign Orchestration
• Life cycle programs and personalization
• Expertise in Marketing data optimization and List cleansing
• Experience in Data optimization and Hygiene
• Experience in Personalization in campaigns
• Good Business understanding of Digital Marketing
• Excellent communication skills
• Preferably with SFMC Certification (Marketing Cloud Specialist or Email Specialist)

Role Description :

• The person will be required to work on SFMC platform for creating and executing marketing campaigns.
• Ability to work independently and work directly with Marketing teams
• Drive the strategy for the email program to deliver strong engagement and results, through audience segmentation, deliverability, best practices, and data analysis.
• Analyse the effectiveness of Digital Marketing deliverables, measures against objectives and reports results.
• Flawless delivery of daily campaigns, troubleshoot issues that arise and implement solutions to mitigate future problems

Required Candidate profile

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.

• Strong experience in developing applications using Javascript and Jquery.
• Minimum 6 months of experience in React.JS is a must.
• Experience in any other Javascript libraries is an added advantage.
• Create different types of Charts and Graphics with the help of HTML5 Canvas, SVG etc.
• Should possess understanding of UI design and its behavior across devices (desktops to smart phones).
• Good to have worked with APIs exposed by social media sites like Facebook, Twitter, Instagram etc.
• Experience in working with data structures such as XML and JSON.
• Added knowledge of mobile development frameworks like jQuery Mobile is an added advantage.
• Good communication and problem-solving skills.
• Should be a self-starter and should have the ability to work under pressure.
• Should be passionate about sports.