Engineering Manager

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & Responsibilities

● Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.

● Collaborate with clients to understand their unique requirements and goals

● Assist with the setup, configuration, and onboarding of customers on the platform

● Provide quick solutions or workarounds to client queries

● Coordinate with the technology team for possible issues/enhancements/feature requests

● Provide technical training and support resources to ensure customers can maximize the value of our software.

● Proactively identify opportunities to optimize and enhance customer workflows using our product.

● Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.

● Maintain a deep understanding of our product, including new features and updates.

● Document and maintain training documents and material for customer training purposes. Preferred candidate profile

● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

● Fresher or 1-2 years experience in technical customer support / SaaS product support

● Strong technical background with the ability to understand and troubleshoot complex technical issues.

● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

● Empathetic and customer-focused approach, always ensuring customer success is the top priority.

● Strong problem-solving and critical-thinking abilities.

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Roles and responsibilities:

- The business development counselor interacts with parents or adult learners after they have taken a demo class and have experienced the product. Since these were high intent nurtured leads, There is no cold calling required. The role involves achieving weekly revenue targets by:

- Inviting parents or the adult learners to a video counseling session

- Conducting a detailed video counseling session with the decision-makers and taking them closer to their decision to purchase

- Looking at the entire sales life-cycle, starting from engaging with parents till final conversion and i.e. enrolment in the program

How is sales at PlanetSpark different?

- High Intent Leads - you get leads after they take a 1-hour demo.

- Extensive Training- you will get extensive instructor training and on-the-job training

- Career Progression - Get fast-track growth in designation and compensation

- Rewards and Recognition- become a star performer and get recognized through the weekly rewards ceremony!

Mission statement for the role:

- Generate revenue by achieving weekly target through consultative inside sales.

Your career path

Working with a fast-growing, the startup provides the opportunity to grow, aggressively up the ladder and assume greater responsibilities and experiences at a very young age. Our meritocratic, performance-based policy identifies and promotes top performers.

- Business development counselor

- Senior business development counselor

- Assistant Manager

- Manager

- Senior Manager

- Associate Director - Associate Vice President - Vice president

Key skills to be successful in the role:

- Excellent communication, interpersonal presentation, and problem-solving skills

- A go better attitude and winning mindset

- Excellent influencing skills and Street smartness

- Performance-driven people who adhere to guidelines set by the organization

What we're looking for?

- We do not look for any specific degree of GPAs. We are open to all those who have a passion for sales and the zeal to grow quickly in their career.

- You should be located in Gurgaon or should be ready to locate to Gurgaon. This is a work-from-office role.

- You should be okay to work 5 days a week with a weekly off on Thursday. Saturday. Sunday are the most important days for your role as maximum customers take their counseling session on these days.

Programming skills in PHP  Yii / CakePHP / Zend PHP / Codeigniter / Laravel along MySQL
• Strong Knowledge in Responsive Web Design
• Excellent knowledge on HTML5, CSS3 bootstrap, JavaScript , CSS, AJAX, HTML4/5 & JQUERY

Location : Mumbai
Work from office.

* Designing and implementing applications

* Candidate should be a skilled software developer

* Developing and testing software

* Resolving technical issues that arise

* Can write beautiful and fast code 

* Has knowledge regarding designing, testing, and implementation of software components

* Self learner

* Should know git, cPanel FTP 

* Competencies in working with technologies like AJAX, MySQL, JSON, HTML,

* Knowledge of Laravel or other MVC Frameworks 

• Fixing bugs 

• Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools in order to reach and exceed the budgeted sponsorship target for each exhibition/event.
• Research and develop a list of potential sponsors for each exhibition/event.
• Research and develop a list of potential exhibitors when required.
• Develop and maintain relationships with existing and potential sponsorship clients.
• Keep precise records of conversations with all clients, sponsors and exhibitors.
• Update the company database as required.
• Invoice sponsors and exhibitors once agreements have been reached.
• Assist in preparing promotional material to advertise sales opportunities.
• Delegate administrative functions to assistants when possible.
• Experience in International voice process in sales will be an added advantage.

1. Contribute to the development of Web Applications Mobile restful APIs.
2. Help scale our mobile team processes by practicing "Clean Code" principles for app architecture, branching/versioning, release train, Test Driven Development.
3. Advocate for the Web platform e.g: evaluating new frameworks, leading the technical vision at Sri Aurobindo Society
4. Deliver applications with enhanced features and capabilities, while also maintaining and continually improving turnaround time and quality
5. Mentor and lead a team of developers; Lead code reviews and team meetings
6. Keep track and reviews existing projects to identify bottlenecks, bugs, performance issues and involve the team to study and learn from existing projects.
7. Proficient in one core codebase (CodeIgnitor, Drupal, Laravel, Magento); Laravel is mandatory
8. Thoroughly test work prior to deployment into production.
9. Accurately estimate the amount of effort required to complete a task.
10. Troubleshoot and fix any issues relating to PHP programs
11. Ensure smooth operations of web processes and infrastructure
12. Take up system analysis, design, documenting responsibilities, and get it done in time. He/ she should be able to perform code analyzing and reading exercises for current and previous projects