Engineering Manager

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (LOCAL ONLY)

NEED: Female, Onsite, Full time

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me here.

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

About Us: 

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and  corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company. 

Job Role -Senior Graphic Designer - Branding 

Experience Level - 3+ years 

Location - Bangalore 

Job Description : 

This is a full-time on-site role for a Senior Graphic Designer in Bengaluru. The Senior Graphic 

Designer will be responsible for creating graphics, designing logos, developing branding, and 

typography. They will be expected to interpret design briefs, collaborate with internal and external stakeholders, and deliver high-quality designs. 

Qualifications : 

● Expertise in Graphics, Graphic Design, Logo Design, and Branding 

● Advanced skills in Typography 

● Hands-on experience with design software like Adobe Creative Suite or Sketch 

● Strong understanding of visual communication principles 

● Ability to interpret client needs and design briefs into actionable design solutions 

● Experience in managing multiple projects and meeting deadlines 

● Excellent interpersonal and communication skills to collaborate with other team members 

and stakeholders 

● Experience in advertising or creative agencies is a plus 

● 3 + creative design experience 

Role: AI/ ML Engineering

Experience: 3 to 5 yrs

Work location: Hyderabad

Interview mode: Virtual

Notice period: Immediate Joiner

Key Responsibilities:

·        Design and implement RAG pipelines and AI agentic systems using cutting-edge LLM frameworks.

·        Fine-tune open-source LLMs and develop narrow, domain-specific models.

·        Build and maintain ML pipelines using MLFlow and ensure reproducibility, auditability, and version control.

·        Collaborate with cross-functional teams to deploy ML systems into scalable, secure, and production-ready environments.

·        Containerize and serve models using Docker, Kubernetes, and FastAPI.

·        Automate CI/CD workflows using Azure DevOps, with integrated monitoring and alerts.

·        Integrate authentication and authorization flows using Azure AD and Microsoft Graph API.

·        Optimize deployed models for latency, cost-efficiency, and operational maintainability.

Required Skills & Experience:

·        Strong foundation in Computer Science, software architecture, and distributed systems.

·        Proficiency in Python, including both object-oriented and functional programming paradigms.

·        Hands-on experience with open-source LLMs, embedding models, and vector databases.

·        Practical implementation of RAG pipelines and LLM agentic systems.

·        Strong working knowledge of MLOps tooling (e.g., MLFlow), model versioning, and reproducible experiments.

·        Experience deploying ML systems using Docker, Kubernetes, and FastAPI or equivalent frameworks.

·        Proven experience working in Azure cloud ecosystem:

·        Azure DevOps for build/release automation.

·        Azure GraphAPI for accessing organizational data.

·        Secure identity flows using Azure AD.

Role & Responsibilities

4-7 years of Strong proficiency in Full stack Development of Web Applications and experience in shipping production applications.

Experience of using Typescript for development would be a mandate.

Frontend- next.js, react.js, vue.js and bit for svelte kit are highly preferred Backend- node.js, react.js, express.js

B.Tech in Computer Science Engineering from Tier 1 Colleges preferred

Experienced with Tailwind CSS

Experienced with TDD for component and end-to-end testing

Ableto set up CI/CD pipelines for testing and deployment (canary, staging) using Github actions according to project

Entrepreneurial mindset with strong decision-making skills

Ability to move quickly without breaking things too much (we are dreamers)

Ability to work under immense pressure which is balanced by a sense of responsibility and ownership

Comfortable working with a Git style workflow where every commit deploys to a staging environment and merged pull requests deploy to production

Position- Automation Lead 

Location Bangalore (Wfo/Hybrid)

Experience :5+ years

Qualifications Bachelor of Engineering/ Masters in Computer Science (OR) any equivalent 

Job Overview 

• Good experience & strong knowledge in Java programming with Object Oriented Programming methodologies
• Good experience in web/mobile application UI automation & related tools/packages (like selenium/appium)
• Good exposure to functional testing, regression testing, api testing
• Very good in analytical & logical thinking on different perspectives. Ability to handle challenges & resolve blockers independently
• Self-driven, Accountability and ownership of problems to achieve team goals & ability to contribute independently
• Good team player & proactive in giving new ideas/suggestions/solutions & constructive analysis of team member’s ideas
• Hands on experience with different tools - Testing tool, Version Control systems (Git), Test Management Software, Bug Tracking software and CI tools (Jenkins etc.)

• B.E in computer science or related fields.
• Hand-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative.

1. 6 months to 4 years hands on experience of PHP Laravel framework. 
2. Candidates from Gujarat can apply.

3. Candidates can also apply if willing to relocate.

4. 5 days working from office only.

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 3-4 years of experience in Frontend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Relevant work experience as a UI Developer. Proficient in JavaScript , ReactJS and/or Reactive Native, Angular , JQuery Experience with HTML, CSS, Knowledge of web services and related technologies (REST) Experience with Web Services and API integration
• Candidate should have a stronghold on HTML & CSS
• Can understand and troubleshoot REST APIs calls
• Database administration and management of a hosting environment such as AWS.
• Knowledge of SASS & LESS will be a plus as well
• Sound understanding of relational and non-relational DB systems such as MySQL, Postgres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.

Day-to-Day Responsibilities 

1. Use JavaScript and cutting-edge JS frameworks to develop front end applications that follow industry-standard design patterns, development methodologies, and deployment models
2. Solve and articulate complex problems through application design, product development, and user experiences. 
3. Develop software used by people who are not software developers--ensure the exceptional software you create influences them to be exceptional professionals in their respective fields
4. Collaborate with other programmers and mentor junior engineers through the development process
5. Leverage the knowledge of your peers to better understand business trends, customer communities, and technology adoption patterns
6. Evolve your language skills in JavaScript by staying current with complementary programming languages, development methodologies, user interface design techniques, and database tools.