Data Engineer

The Machine Learning Engineer will play a critical role in supporting Bell Techlogix clients by building, operating, and optimizing AI solutions in a managed services environment. This role focuses on delivering reliable, secure, and scalable AI capabilities across Microsoft AI platforms, Kore.ai conversational AI, and ServiceNow, while also supporting broader AI initiatives and the AI Center of Excellence. 

Key Responsibilities 

•Design, deploy, and support machine learning and AI solutions in production, SLA-driven managed services environments 

•Provide operational support for AI platforms including incident response, troubleshooting, and root cause analysis 

•Monitor AI and ML model performance, data quality, and drift; implement retraining and optimization strategies 

•Build and maintain MLOps pipelines supporting model training, validation, deployment, and rollback 

•Develop and support AI workloads using Microsoft Azure AI, Azure Machine Learning, Azure OpenAI, and Copilot extensibility 

•Design, train, and optimize virtual assistants enterprise workflows 

•Implement and support AI capabilities including Predictive Intelligence, Virtual Agent, and AI Search 

•Collaborate with service desk, engineering, security, and platform teams to drive automation and continuous service improvement 

•Act as a technical escalation point for AI-related client issues and enhancement requests 

•Contribute to AI innovation initiatives, proofs of concept, and reusable solution patterns within Bell Techlogix 

Required Qualifications 

•Bachelor’s degree in Computer Science, Data Science, Machine Learning, or equivalent practical experience 

•5+ years of experience in machine learning engineering, AI development, or applied data science 

•Strong proficiency in Python, SQL, and API-based integrations 

•Hands-on experience supporting machine learning models in production environments 

•Experience working in managed services, consulting, or enterprise IT environments 

•Strong understanding of cloud platforms (Microsoft Azure preferred) 

Preferred Qualifications 

•Experience with Azure Machine Learning, Azure AI Services, or Azure OpenAI 

•Hands-on experience with Kore.ai XO Platform or enterprise conversational AI 

•Experience implementing or supporting ServiceNow AI/ML, Predictive Intelligence, or Virtual Agent 

•Familiarity with MLOps, CI/CD pipelines, Infrastructure as Code (Terraform, Bicep, ARM) 

•Knowledge of Responsible AI, data governance, and enterprise security practices 

•Relevant certifications (Microsoft, ServiceNow, Kore.ai) 

Job Title -Data Scientist

Job Duties

1. Data Scientist responsibilities includes planning projects and building analytics models.
2. You should have a strong problem-solving ability and a knack for statistical analysis.
3. If you're also able to align our data products with our business goals, we'd like to meet you. Your ultimate goal will be to help improve our products and business decisions by making the most out of our data.

Responsibilities

Own end-to-end business problems and metrics, build and implement ML solutions using cutting-edge technology.

Create scalable solutions to business problems using statistical techniques, machine learning, and NLP.

Design, experiment and evaluate highly innovative models for predictive learning

Work closely with software engineering teams to drive real-time model experiments, implementations, and new feature creations

Establish scalable, efficient, and automated processes for large-scale data analysis, model development, deployment, experimentation, and evaluation.

Research and implement novel machine learning and statistical approaches.

Requirements

2-5 years of experience in data science.

In-depth understanding of modern machine learning techniques and their mathematical underpinnings.

Demonstrated ability to build PoCs for complex, ambiguous problems and scale them up.

Strong programming skills (Python, Java)

High proficiency in at least one of the following broad areas: machine learning, statistical modelling/inference, information retrieval, data mining, NLP

Experience with SQL and NoSQL databases

Strong organizational and leadership skills

Excellent communication skills

Requirements:
-Experience in Technical Writing is Must.

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken (American English).

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

• Specialized in architectural knowledge/experience in Tosca
• Hands on experience to support operational stuff on Tosca
• Needs to be an SME who will lead and guide rest of the resources on the project
• Needs to come up with solutions, strategic thoughts and efficiencies for Tosca implementation
• Willingness to find answers and resolutions
• Good Communications Skills 

• Work closely with our internal teams to create content that attracts, engages, and educates existing and potential customers.
• Write content around saas marketing.
• Create engaging short- and long-form written content on a regular and recurring basis (2-3 blog posts per week)
• Assist with the production of visual content such as images, infographics, etc to complement and/or convert your written content.
• Brainstorm and execute new topics and themes that are relevant to our target audience.
• Help set up the overall content & engagement strategy of the company, monitor progress, and come up with new ways to meet and exceed engagement goals.

• 2+ years of professional content writing experience, ideally related to marketing/SaaS products
• The candidate must know about SEO and should have a proven ability to write SEO-friendly content.
• Excellent written English with stellar copywriting skills.
• Fantastic storytelling skills - you have an innate ability to engage and captivate audiences with your words
• Fast learner and creative thinker - you grasp new concepts quickly and are able to turn one idea into many content pieces
• Comfortable adapting writing style & approach based on target audience across different interests and demographics
• You stay updated with the latest trends in your field
• Comfortable with WordPress CMS
• Passionate for content writing.
• Bonus Points - a. If you know how to create graphics etc using Canva/Adobe Suite, Figma, etc. b. If you’re comfortable writing on marketing topics (e.g. lead generation, performance marketing, paid ads, outbound marketing, etc)

• Fully remote flexible work environment & we help you set up your remote workstation too.
• Open book policy - we will pay for books you purchase for your professional and career development.
• Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.
• Reimbursements - we minimize your remote setup expenses.
• Health insurance

Desired Candidate Profile

• 3 years of Inside Sales (CBC selling)- High Ticket Value
• MBA from Tier 1/ 2 colleges preferred
• Good in number crunching
• Analytical bend and strong decision making ability
• Ability to communicate and work together with all stakeholders
• Hunger for growth
• Good experience in App selling    

• Create and maintain optimal data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Snowflake Cloud Datawarehouse as well as SQL and Azure ‘big data’ technologies
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 3+ years of experience in a Data Engineer or Software Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
• Experience with “Snowflake Cloud Datawarehouse”
• Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
• Experience with data pipeline and workflow management tools
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Understanding of Datawarehouse (DWH) systems, and migration from DWH to data lakes/Snowflake
• Understanding of ELT and ETL patterns and when to use each. Understanding of data models and transforming data into the models
• Strong analytic skills related to working with unstructured datasets
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• Experience supporting and working with cross-functional teams in a dynamic environment.