Engineering Manager

Apply User-Centric Design Principles: Create multimedia assets that are visually engaging, easy to navigate, and optimized for the learner's experience.

Incorporate Web Content Accessibility Guidelines (WCAG): Produce multimedia content with an awareness of WCAG and basic digital accessibility considerations.

Contribute to Immersive Design & Gamification Augmented Reality (AR), Virtual Reality (VR) & Gamification: Design and create assets that can be utilized for interactive experiences, including those for AR and VR applications, and incorporate game mechanics and gamification elements as directed.

Task Performance & Self-Management: Manage individual tasks and timelines effectively, monitor personal progress against design goals, and contribute to overall program/project performance.

Design Execution for Learning: Create engaging multimedia assets (e.g., static graphics, simple animations, video edits, presentations, interactive elements) based on provided storyboards, content, and design specifications for learning artefacts.

Application of Design Principles: Apply a solid understanding of design principles, visual communication, typography, color theory, imagery & iconography, and layout & composition to all design outputs within learning artefacts.

Software Proficiency: Utilize industry-standard design software effectively to produce high-quality multimedia content for digital learning.

Content Integration for Learning: Work with provided content to ensure visual assets are integrated seamlessly and effectively support learning objectives within learning artefacts.

Team Collaboration: Collaborate effectively with Learning Architects, ISDs, SME, and other team members to understand program/project requirements and incorporate feedback.

Communication: Clearly communicate design ideas and progress to team members. Actively listen and incorporate constructive feedback on learning artifacts.

Quality Adherence: Ensure all design outputs for learning content adhere to established brand guidelines and project quality standards.

Customer Service Orientation: Strive to understand the needs of internal "customers" (Learning Architects, ISDs, SMEs) and deliver design solutions for learning artifacts that exceed expectations.

Self-Management: Manage individual tasks and timelines to contribute to program/project delivery and monitor personal progress against design goals.

Bachelor's degree in Graphic Design, Multimedia Design, Visual Arts, or a related field.

3-4 years of professional experience in multimedia design with a strong portfolio, preferably with some exposure to learning or educational content.

Proficiency in key Adobe Creative Suite applications (e.g., Photoshop, Illustrator, After Effects, Premiere Pro) relevant to multimedia and learning production.

Solid understanding of visual communication principles and best practices for digital learning.

Ability to translate concepts into visually appealing and functional designs, particularly for learning artifacts.

Good communication and interpersonal skills.

Awareness of WCAG and basic digital accessibility considerations.

Familiarity with creating assets for interactive experiences, including those for AR/VR applications, and an understanding of game mechanics and gamification elements.

Ability to take constructive feedback and iterate on designs. 

Understanding of AGILE methodologies and experience working within a learning, educational technology, or complex content delivery environment.

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Roles & Responsibilities – Application Engineer/Business

Development Manager

Work with Product Managers and customers to determine business

needs and solutions.

Address customer queries and issues in a timely manner.

Trouble shooting and resolving issues faced by end users

Problem Solving and Root cause analysis

Provide post-sales support to customers as needed.

Communicate customer feedback to design team in order to make

appropriate changes in product design.

Conduct internal application trials for verification and qualification of

product.

Interact with marketing team to maintain a high level of consumer

awareness of product.

Prepare training and marketing presentations for customers and sales

personnel.

Visit key customers to support specific design problems or

competitive situations.

Evaluate new software products and provide defect and enhancement

reports.

Assist in modifying existing product to improve system performance.

Maintain comprehensive tutorials to assist product team in designing

and development of new products.

Maintain clear and accurate documentations of problem solutions.

 Experience in Companies related to Passive components,

Automation, Industrial Segment

Edu Qualification: B. E/Diploma – ECE / EEE

RequiredSkills:

• Minimum of 4-6 years of experience in data modeling (including conceptual, logical and physical data models. • 2-3 years of experience inExtraction, Transformation and Loading ETLwork using data migration tools like Talend, Informatica, Datastage, etc. • 4-6 years of experience as a database developerinOracle, MS SQLor another enterprise database with a focus on building data integration process • Candidate should haveanyNoSqltechnology exposure preferably MongoDB. • Experience in processing large data volumes indicated by experience with BigDataplatforms (Teradata, Netezza, Vertica or Cloudera, Hortonworks, SAP HANA, Cassandra, etc.). • Understanding of data warehousing concepts and decision support systems.

• Ability to deal with sensitive and confidential material and adhere to worldwide data security and • Experience writing documentation for design and feature requirements. • Experience developing data-intensive applications on cloud-based architectures and infrastructures such as AWS, Azure etc. • Excellent communication and collaboration skills.

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

• Support and maintain production Cognos web portal to manage the OLAP cube and folders.
• Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
• Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
• Work with relational databases like DB2.
• Develop mappings with XML as target and formatting the target data according to the requirement.
• Work with logical, physical, conceptual, star, snow flake schema data models.
• Extract data from flat files, DB2 and to load the data into the SalesForce database.
• Work with various data sources--relational, flat file (fix width, delimitate) and XML.
• Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
• Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
• Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
• Create functional and technical mapping specifications and documentation for QA team.
• Support implementation and execution of MAPREDUCE programs in a cluster environment.
• Maintain data integrity during extraction, manipulation, processing, analysis and storage.
• Migrate repository objects, services and scripts from development environment to production environment.

Is software engineering your passion? Are you always hungry for challenges? Do you like to take risks?  Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?

• Culture to promote learning and growth by relentless focus on innovation.
• A team of aces to work with.
• Streamlined engineering processes woven around Agile methodology with the help of tools.
• Design led engineering focus.
• Opportunity to work on B2B and B2C products in various domains like healthcare & education.
• Opportunity to work on cutting edge technologies like IoT, Azure, AWS, Power BI, ML, Data Analytics etc.

• At least 4 years of experience in software development.
• High proficiency of OOP.
• More than 3 years of writing code in C#.
• Strong knowledge of SQL, writing stored procedures and advanced aggregation concepts in SQL.
• Expertise in web application development using ASP.NET MVC and creating Web APIs on .NET Core.
• Proficiency in modern Javascript (ES6 and up) and/or Typescript.
• At least 1 year experience in Angular. 
• Experience with developing applications for Azure PaaS will be preferred.
• Ability to troubleshoot and debug applications for functional and common problems.

• Working experience with Scrum methodology.
• Good written and Verbal Communication Skills.
• Understanding of commonly used design principles and design patterns.
• Working experience in writing automated unit tests using MSTest or any other similar framework

• 1-5 years of experience in building and maintaining robust data pipelines, enriching data, low-latency/highly-performance data analytics applications.
• Experience handling complex, high volume, multi-dimensional data and architecting data products in streaming, serverless, and microservices-based Architecture and platform.
• Experience in Data warehousing, Data modeling, and Data architecture.
• Expert level proficiency with the relational and NoSQL databases.
• Expert level proficiency in Python, and PySpark.
• Familiarity with Big Data technologies and utilities (Spark, Hive, Kafka, Airflow).
• Familiarity with cloud services (preferable AWS)
• Familiarity with MLOps processes such as data labeling, model deployment, data-model feedback loop, data drift.

Key Roles/Responsibilities:

• Act as a technical leader for resolving problems, with both technical and non-technical audiences.
• Identifying and solving issues with data pipelines regarding consistency, integrity, and completeness.
• Lead data initiatives, architecture design discussions, and implementation of next-generation BI solutions.
• Partner with data scientists, tech architects to build advanced, scalable, efficient self-service BI infrastructure.
• Provide thought leadership and mentor data engineers in information presentation and delivery.