Engineering Manager

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.

About the role:

We are seeking an experienced Associate Director to Lead our cutting-edge Generative AI initiatives. In this role, you will oversee multiple AI teams, drive innovation, and ensure alignment with business goals. You will focus on building robust AI solutions and scaling AI-driven products to meet diverse customer and business needs, all while maintaining a strong emphasis on people management and team development.

Team-Specific Focus Areas:

Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Roles & Responsibilities

People Leadership and Team Development

-Mentor and coach engineering managers and senior engineers, fostering a culture of learning and growth

-Lead performance evaluations and provide constructive feedback to ensure career development

-Build and maintain a resilient, high-performing team capable of delivering AI innovations at scale

Execution & Strategic Delivery

-Lead long-term project planning and execution strategies, setting clear milestones and deliverables

-Drive process improvement by implementing efficient patterns, frameworks, and systems

-Ensure teams are set up for high performance and fast-paced, flexible delivery

Product and Technology Oversight

-Oversee the development and scaling of AI-driven products, maintaining high engineering and product quality

-Drive innovation in AI, ensuring that the solutions meet evolving business and customer needs

Business Alignment and Vision

-Collaborate with cross-functional teams to define product strategy and business goals for AI technologies

-Design open, flexible architectures that anticipate future business needs and scalability challenges

Qualifications

-Extensive hands-on experience with Node.Js and Vue.js (or React/Angular)

-Majority of experience in a SAAS company is a huge plus

-Experience in leading large-scale AI-driven projects and teams is a plus

-Experience in large-scale conversational agents and response evaluation frameworks

-Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field

-9+ years of engineering experience, with at least 3+ years in leadership or management roles

-Strong leadership, communication, and problem-solving skills

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 Job Description: AI/ML Engineer

Location: Bangalore (On-site)  

Experience: 2+ years of relevant experience

About the Role:

We are seeking a skilled and passionate AI/ML Engineer to join our team in Bangalore. The ideal candidate will have over two years of experience in developing, deploying, and maintaining AI and machine learning models. As an AI/ML Engineer, you will work closely with our data science team to build innovative solutions and deploy them in a production environmen

 Key Responsibilities:

- Develop, implement, and optimize machine learning models.

- Perform data manipulation, exploration, and analysis to derive actionable insights.

- Use advanced computer vision techniques, including YOLO and other state-of-the-art methods, for image processing and analysis.

- Collaborate with software developers and data scientists to integrate AI/ML solutions into the company's applications and products.

- Design, test, and deploy scalable machine learning solutions using TensorFlow, OpenCV, and other related technologies.

- Ensure the efficient storage and retrieval of data using SQL and data manipulation libraries such as pandas and NumPy.

- Contribute to the development of backend services using Flask or Django for deploying AI models.

- Manage code using Git and containerize applications using Docker when necessary.

- Stay updated with the latest advancements in AI/ML and integrate them into existing projects.

Required Skills:

- Proficiency in Python and its associated libraries (NumPy, pandas).

- Hands-on experience with TensorFlow for building and training machine learning models.

- Strong knowledge of linear algebra and data augmentation techniques.

- Experience with computer vision libraries like OpenCV and frameworks like YOLO.

- Proficiency in SQL for database management and data extraction.

- Experience with Flask for backend development.

- Familiarity with version control using Git.

 Optional Skills:

- Experience with PyTorch, Scikit-learn, and Docker.

- Familiarity with Django for web development.

- Knowledge of GPU programming using CuPy and CUDA.

- Understanding of parallel processing techniques.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Demonstrated experience in AI/ML, with a portfolio of past projects.

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork skills.

 Why Join Us?

- Opportunity to work on cutting-edge AI/ML projects.

- Collaborative and dynamic work environment.

- Competitive salary and benefits.

- Professional growth and development opportunities.

If you're excited about using AI/ML to solve real-world problems and have a strong technical background, we'd love to hear from you!

Apply now to join our growing team and make a significant impact!

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

·        Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.

·        Create research summaries in multiple formats, including spreadsheets, PowerPoint presentations, and written summaries.

·        Summarizes and analyses data; makes recommendations related to research findings.

·        Recruit the participants and assist and complete the project surveys on their behalf.

·        Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project manager.

·        Assist other researchers with various tasks, including data entry, sample care and storage, field research etc.

·        Perform internet searches to gather relevant information, and record any findings.

Job Description: iOS Developer

• 3+ years of experience in the development of iOS applications.
• Must be well versed with SWIFT & Objective C.
• Expertise in integrating RESTful web services.
• Experience working with storyboard, cocoa-touch and auto layout.
• Hands-on experience in Cloud APIs, push notifications, social media integration, and integration of analytics is an added advantage.
• Experience with automated build and release process (Adhoc release, Final release).
• Has experience in using Maps API, GPS services for iOS applications.
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text, Core Location.
• Experience with third-party libraries and APIs like Alamo fire.
• Working knowledge of the general mobile orientation, architecture, trends and emerging technologies.
• Solid understanding of the full mobile application development life cycle.

Behavioural Attributes

• Sound interpersonal and communication skills.
• Open to working and interacting with virtual and international teams.
• Solution Focused - Proactive with continuous improvement mindset.
• Accountable - Ability to demonstrate ownership, both individual and shared, to achieve results.
• Integrity - High integrity team player
• Must have good analytical, debugging and problem-solving skills
• Self-starter with the ability to independently acquire the knowledge required in succeeding in their job.

Location:

Bangalore/Chennai/Pune/Dehradun/Hyderabad/Panchkula/Mohali/Gurugram

Immediate joiners will be preferred.

Notice Period: 30 days or less

Note: Currently we are not hiring freshers

Mobile Programming LLC is an ISO 9001:2008 certified firm, founded in 2008. It is leading-edge technology and IT consulting company focused on delivering the best and most cost-effective solutions to clients. It has developed hundreds of applications on different mobile platforms. It is paralleled with Los Angeles Unified School District, Metropolitan Transportation Authority New York and several other Fortune 500 companies like Novartis and Amgen. It is Headquartered in New York, other U.S. locations include Florida, Los Angeles, Santa Clara, and India. In India, the development centres are Chandigarh (Mohali), Gurugram, Panchkula, Bengaluru, Dehradun, Chennai, Hyderabad and Pune.

Job Description:

We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product. 

    Responsibilities:-

• Own the product development from scratch.
• Architect scalable, distributed and large-scale web and mobile solutions from scratch.
• Code for fresh development and to troubleshoot and resolve issues.
• Writing reusable, testable, and efficient code.
• Creating database schemas that represent and support business processes.
• Design and implementation of low-latency, high-availability, and performant applications.
• Able to learn & implement new technology/framework/library at God Speed.
• Customer-focused, react well to changes, work with teams and be able to multitask.
• Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development. 

   Desired Candidate Profile:-

• A Bachelor's degree in Computer Science or related field(or combined with related experience)
• Strong Expertise in Node.js/Javascript
• Hands-on experience in writing Node.js applications
• Deep knowledge of Restful APIs, Web Services, command-line programs and solid design principles.
• Knowledge of Node.js and frameworks like Express.js,Sails.js,StrongLoop, Meteor,Loopback.js, etc
• Knowledge of SQL and NoSQL database(MongoDB)
• Knowledge of tools like Docker, Git, Postman, JSdocs, etc.
• Well versed with front-end technologies - HTML5, and CSS3, AWS, GCP, Azure, Good hold on CLI command, OS
• Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.
• Implementing automated testing platforms and unit tests.
• Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
• Good communication and interpersonal skills.

We are looking for passionate, talented and super-smart engineers to join our product development team. If you are someone who innovates, loves solving hard problems, and enjoys end-to-end product development, then this job is for you! You will be working with some of the best developers in the industry in a self-organising, agile environment where talent is valued over job title or years of experience.

Responsibilities:

• You will be involved in end-to-end development of VIMANA technology, adhering to our development practices and expected quality standards.
• You will be part of a highly collaborative Agile team which passionately follows SAFe Agile practices, including pair-programming, PR reviews, TDD, and Continuous Integration/Delivery (CI/CD).
• You will be working with cutting-edge technologies and tools for stream processing using Java, NodeJS and Python, using frameworks like Spring, RxJS etc.
• You will be leveraging big data technologies like Kafka, Elasticsearch and Spark, processing more than 10 Billion events per day to build a maintainable system at scale.
• You will be building Domain Driven APIs as part of a micro-service architecture.
• You will be part of a DevOps culture where you will get to work with production systems, including operations, deployment, and maintenance.
• You will have an opportunity to continuously grow and build your capabilities, learning new technologies, languages, and platforms.

Requirements:

• Undergraduate degree in Computer Science or a related field, or equivalent practical experience.
• 2 to 5 years of product development experience.
• Experience building applications using Java, NodeJS, or Python.
• Deep knowledge in Object-Oriented Design Principles, Data Structures, Dependency Management, and Algorithms.
• Working knowledge of message queuing, stream processing, and highly scalable Big Data technologies.

• Experience in working with Agile software methodologies (XP, Scrum, Kanban), TDD and Continuous Integration (CI/CD).
• Experience using no-SQL databases like MongoDB or Elasticsearch.
• Prior experience with container orchestrators like Kubernetes is a plus.

• We recognize that our dedicated team members make us successful and we offer competitive salaries.
• We are a workplace that values work-life balance, provides flexible working hours, and full time remote work options.
• You will be part of a team that is highly motivated to learn and work on cutting edge technologies, tools, and development practices.
• Bon Appetit! Enjoy catered breakfasts, lunches and free snacks!

Behavior Labs team:

The Behavior Labs team sits at the centre of the company and curates the Mia coach, that produces the content and insights to bring about behavior change. It pushes out to enterprise users, insights about expected performance behavior during a business period. It enables enterprises to influence the behaviors of sales personnel from encouraging early starts to push for lightning finishes. It guides enterprises on how to monitor and manage the behavioural journey that would lead to positive outcomes. Thousands of sales and customer service personnel across the globe are influenced and nudged towards behavior change that results in better performance outcomes.

The behavior lab has two key tasks – use the latest thinking in the space of BE and employee performance to enable specific user groups performance and developing a holistic understanding of the user and mining those insights to consistently fine tune the product. This team contributes towards the development of the digital design interface through which users view the nudge. The team also prepares behavioral analytics decks for clients on a regular basis.

We are looking for a new age candidate for the position of a Behavioral Researcher to work in an environment that is in the frontier of using human behavioural understanding and technology to influence behavior change amongst enterprise workers.

Key responsibilities will include:

• Generating insights about behavior from a range of data sources; developing testable propositions
• Conducting original research (e.g. small-scale experiments; feasibility studies to test interventions, qualitative research); analysing quantitative and qualitative data. Understand the trade-offs between different research methods (i.e. quant vs qual, survey vs experiment, A/B tests etc.).
• Action the use of behavioral science concepts into the development of the nudge engine. Keep a continuous watch on new developments in the BE field to adopt and apply into product design.
• Use behavioural science to create contextual information, communication ideas that can influence action amongst user groups and drive them towards a behavioural journey.
• Be intellectually curious and open to innovation but maintain objectivity to ensure that the focus remains on the scientific foundation in which the product is built.
• Good communication and influencing skills, both verbal and written, for a product development & customer facing audience. Specifically, the ability to communicate to these audiences in industry language.
• This role requires a person with curiosity and a passion for inquiry, comfort with ambiguity, and an entrepreneurial/learning mindset. Self-motivated and flexible, this person will be adept at both creative and analytical thinking.
• This is a highly collaborative role which requires the ability to work across the organisation’s product & design teams to develop appropriate ways to bridge the intention – action gap amongst users.