Email & WhatsApp Marketing Specialist

 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

 

 

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

 

 

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

 

 

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

 

 

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Basic Qualifications:

• Five+ years experience working in a Big Data Software Development role
• Experience managing and deploying ML models in real world environments
• Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
• Experience working with Python, Scala, Spark or other open-source software with data science libraries
• Experience in advanced math and statistics
• Excellent familiarity with command line linux environment
• Able to understand various data structures and common methods in data transformation
• Experience deploying machine learning models

Working knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.).

Sales of industrial equipment. Compensation shall be in terms of fixed salary and commission

Primary Responsibilities:

• We need strong SQL database development skills using the MS SQL server.
• Strong skill in SQL server integration services (SSIS) for ETL development.
• Strong Experience in full life cycle database development project using SQL server.
• Experience in designing and implementing complex logical and physical data models.
• Exposure to web services & web technologies (Javascript, Jquery, CSS, HTML).
• Knowledge of other high-level languages (PERL, Python) will be an added advantage
• Nice to have SQL certification.

Good to have:

•             Bachelor’s degree or a minimum of 3+ years of formal industry/professional experience in software development – Healthcare background preferred.

Should be able to connect with multiple data sources like excel, csv, SQL server oracle etc.
 Should be able to use the transformations components to transform the data
 Should possess knowledge on incremental load, full load etc.
 Should Design, build and deploy effective packages
 Should be able to schedule these packages through task schedulers
 Implement stored procedures and effectively query a database
 Translate requirements from the business and analyst into technical code
 Identify and test for bugs and bottlenecks in the ETL solution
 Ensure the best possible performance and quality in the packages
 Provide support and fix issues in the packages
 Writes advanced SQL including some query tuning
 Experience in the identification of data quality
 Some database design experience is helpful
 Experience designing and building complete ETL/SSIS processes moving and transforming data for
ODS, Staging, and Data Warehousing

If Interested for this Please apply or share with good folks you know. 

https://s.ripplehire.com/s/Bg0H

https://s.ripplehire.com/s/Bg0H

Or fill this form: https://docs.google.com/forms/u/2/d/1-2MoDA8HH0wItTuaPtLpuCmQAn2mjM0lxISwYVTvQYM" target="_blank">https://docs.google.com/forms/u/2/d/1-2MoDA8HH0wItTuaPtLpuCmQAn2mjM0lxISwYVTvQYM

Job Description: You will begin in an individual contributor’s role, working in ateam of go-getters to help spread the Byju’s way of Learning in your city. You would be showcasing the unique Byju’s way of Learning to students and parents and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

• Having a keen interest and deep understanding of the Indian education sector. • Interested in mentoring and guiding students.
• Having a knack for sales
• Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2020)

Training: All selected candidates will be part of a two-month training process under the Business Development Trainee profile at a monthly stipend of Rs 25,000. Upon successful completion of training candidates will be promoted to the role of Business Development Associates (BDA)

The first 2 weeks of this training will be classroom training followed by 6 weeks of "On- the-Job Training", both at the BDT Training Location. There will be additional performance incentives which will be applicable during the training period. Currently till our offices re-open, the training will happen in the Work from Home mode. Once our offices are open, the training will shift to the BDT Training Location.

Upon successful completion of training based on clearing the company's expected parameters, they will be confirmed as BDA - Direct Sales (at 10 LPA) or BDA - Inside Sales (at 8 LPA). Also, only after confirmation to the BDA role, they will start work at their 'Role Location'.

CTC (BDT): INR 300000 PA fixed pay+ INR 200000 PA performance pay
CTC (BDA): INR 1000000 (7 lakh fixed pay + 3 lakh performance pay) (After Successful

completion of training)

Note for candidates confirmed as BDA-Direct Sales: In the unlikely scenario where the Direct Sales Model does not resume in their role location at the end of the Training Program. They will relocate to their role location as BDA-Direct Sales (at 10 LPA) as soon as the Direct Sales model begins at their role location.

Job Description for WordPress Developer.
Your job description will be as follows:
• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• PHP frameworks – Laravel, cake PHP, core PHP

Your job requirements should meet the following:
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Experience building user interfaces for websites and/or web applications.
• Experience designing and developing responsive design websites.
• Should have experience of custom WordPress theme development.
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
• Must know fixations, payment, third-party tool and API integration.
• Ability to convert comprehensive layout and wireframes into working HTML pages.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
• Proficient understanding of code versioning tools [such as Git, SVN, and Mercurial].
• Strong understanding of PHP back-end development.

Have 2-5 years of relevant hands-on software engineering experience doing software design and development

- Have proven experience of working on back-end web frameworks like RoR (preferable) or Python/Django or Node.js

- A good command over at least one JavaScript frameworks like React.js, Vue.js or Angular

- Be excellent in understanding of relational database structures, have knowledge of unstructured databases (NoSQL) will be an added advantage

- Possess expertise in object-oriented design, unit testing, integration testing, data structures, algorithms, scalable APIs, etc.

- Have knowledge of working on cloud technologies and exposure of AWS services (EC2, RDS, S3, etc)

- Have the ability to work in a fast-paced environment and make pragmatic engineering decisions in a short amount of time

- Have an Understanding of the - Agile- behavior and reflection of the same

We are looking for a lead developer who will be responsible for driving the technology vision of the company, build the core engineering team and develop a product that is loved by the customer. The suitable candidate will have the opportunity to be the potential CTO of the company with equity offering on the table.

We're looking for a Digital Marketer who has knowledge about the required stuff, and also is open for learning. Adapting to new challenges everyday is a requisite. The responsibilities for the marketer would include the following but won't be restricted to these. She/He will be free to share new ideas, give opinions and expand on the role described below. - Well-versed with SEO (techniques, no black-hat techniques, please!). - Good written English language skill. - Must be able to use Keyword planner and other keyword research tools effectively. - Must know how to use Google Adwords effectively, and able to prepare the Google Ads for different industries and situations. - Able to interpret Google Analytics. - Must be knowing how to use Facebook for Business - Ads Manager etc. - Creative enough to create catchy social media ads (on Facebook, Instagram) - Work with the team to produce quality results on time. - Social media strategies - different for different industries. Must be clear about the requirements and draft the key points accordingly. - Prepare monthly report for all clients, working together with the team. - Always try to find a solution, not depending upon others in any case. Responsible and a dependable person.