Junior Digital Marketer

Job Title: Consultant - Software Engineer

Location: IN-MH-Pune

Responsibilities:

Indicative years of experience: 8-10 years

Role Description:

Consultant - Software Engineer / Solution Lead role is responsible for providing design solutions to meet business requirements, 

combining system and technical understanding.  

 Must be having atleast 8+ years of experience with modern web technologies, preferably with React/TypeScript

• Must be having hands-on experience with AWS - Serverless, CDK (Key services - API Gateway, Lambda, DynamoDB, CloudFront)

• Experience in creating new- reference architectures and patterns, execute POCs and establish reference implementations

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

Job Title: Social Media Specialist

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/   

Domain : Finance, Blockchain, Crypto

Role :  Permanent full time Employment 

Job Location : Work from Home / Remote

Overview: We are looking for a creative and driven Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for developing and executing social media strategies to enhance our brand presence, engage our community, and drive growth in the cryptocurrency sector.

Responsibilities:

• Develop and implement social media strategies that align with the company’s goals and target audience within the cryptocurrency space.
• Create and curate engaging content for various social media platforms such as Twitter, Facebook, LinkedIn, Instagram, and others.
• Monitor trends in the cryptocurrency industry and leverage them to create timely and relevant social media content.
• Engage with our community and followers on social media channels, responding to comments, messages, and inquiries in a timely and professional manner.
• Collaborate with the marketing and content teams to ensure consistent messaging across all social media platforms.
• Analyze and report on social media performance metrics using tools like Sprout Social, Hootsuite, or native platform analytics.
• Stay updated with the latest social media trends, tools, and best practices in the cryptocurrency and blockchain space.
• Implement paid social media campaigns to promote products, events, or initiatives within the cryptocurrency industry.
• Monitor and manage the company's reputation on social media, addressing any issues or concerns that arise.

Requirements:

• Proven experience as a Social Media Specialist or similar role, preferably within the cryptocurrency or fintech industry.
• In-depth knowledge of social media platforms, algorithms, and best practices.
• Passion for and understanding of cryptocurrency, blockchain technology, decentralized finance (DeFi), NFTs, and related topics.
• Strong written and verbal communication skills with the ability to create compelling and engaging social media content.
• Experience with social media management tools and analytics platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Creative thinking and problem-solving skills with a proactive and entrepreneurial mindset.
• Bachelor’s degree in Marketing, Communications, Business, or a related field (preferred).

What We Offer:

In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

Job Description

• Make outbound calls to potential and existing customers to promote company’s ecommerce services.
• Identify customer needs and provide appropriate solutions or recommendations.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Maintain detailed records of calls and customer interactions.
• Answer customer questions, handle objections, and resolve any issues that may arise during the sales process.
• Follow up on leads and opportunities to ensure a successful sales process.
• Provide accurate information about our e-commerce services, pricing, and promotions.
• Build and maintain positive relationships with customers to encourage repeat business.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay informed about service updates, industry trends, and competitor activities.

• Contribute to all stages of software development lifecycle
• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform with business goals
• Develop and test software
• Identify and resolve any technical issues arising
• Create detailed design documentation
• Propose changes to current Java infrastructure
• Develop technical designs for application development
• Develop multimedia applications
• Write well designed, testable code
• Conducting software analysis, programming, testing, and debugging
• Manage Java and Java EE application development
• Develop documentation to help users
• Transforming requirements into stipulations
• Prepare and produce releases of software components
• Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• seek out the appropriate contact in an organisation
• generate leads and cold call prospective customers
• meet with customers/clients face to face or over the phone
• foster and develop relationships with customers/clients
• understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• have a good understanding of the businesses' products or services and be able to advise others about them
• ensure staff are on board throughout the organisation, and understand the need for change and what is required of them
• discuss promotional strategy and activities with the CEO
• seek ways of improving the way the business operates
• attend seminars, conferences and events where appropriate
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Build long-term relationships with new and existing customers

Job Description :

- Good knowledge in C#

- Must have hands-on knowledge in ASP.NET MVC

- Must have worked on projects using AngluarJS or other versions in Angular

- Create a database using SQL Server preferably MS-SQL

- Development of software for US clients

- Good communication skills are must

- Must have good academic scores

Location Coimbatore, Tamil Nadu

Salary - 2,00,000 - 4,00,000 p.a.

Qualifications :

- 2-5 years of C#,MVC, angularjs development experience

- Experience in SQL Server

- Prior experience building customer-facing sites is strongly preferred